Dungate Manor

Flanchford Road, Reigate Heath, Reigate RH2 8QT
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10 75 Reviews
  • Dungate Manor, Reigate
Welcome to Dungate Manor, a warm and inviting care home nestled in the Surrey community of Reigate. The team specialises in providing compassionate care for elderly individuals with physical frailties and those facing mental health challenges such as dementia.

Dungate Manor prides itself on offering comfortable and restful accommodation, where residents can unwind and feel at ease knowing that their health, medication, and nutritional needs are expertly attended to by the highly qualified care professionals. Rooms exude character and warmth, offering expansive views of Reigate Heath and the neighbouring golf course, all within the embrace of picturesque grounds.

Dedicated staff are committed to creating an environment that supports residents experiencing memory loss and mental health difficulties, fostering the practice of life skills and promoting independence. They prioritise personalised care, catering to unique needs and preferences. Whether it's supporting residents with their beloved pet or recreating the ambiance of cycling through vineyards in France by placing grape-vines on the conservatory ceiling, they go above and beyond to make every resident feel truly at home.

With a focus on excellence in care, Dungate Manor provides peace of mind not only for residents but also for their families and friends. To experience the warmth and professionalism of the team first hand, visit the home to find out more about the exceptional care and creating a supportive and nurturing environment where residents can thrive.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600

All prices are a guideline of a starting cost depending on care needs and availability. For the most accurate information surrounding fees, please book a viewing and our Home Manager will be able to discuss your requirements, costs, any funding eligibility and show you around our lovely home.

These prices are only a guideline, please contact Dungate Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Abdul Rifai (Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to Assessment and four week trial period
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (39)
  • Single Rooms with ensuite Wet Room (31)

Visiting

  • Dungate Manor Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones dedicated team members always available to greet them with a warm welcome.

Parking

  • Dungate Manor understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Total of 75, showing 21-40
10

Dungate Manor has a Review Score of 10 (9.961) out of 10, based on 28 reviews in the last 2 years. Over all time Dungate Manor has 75 reviews.

Overall Experience

  • 61
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Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care I receive. I like my room. I like Asian food. I like activities. I go to the Day Centre.

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Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Dungate Manor for nearly five years now. We were blessed when we found Dungate. From the moment Dad stepped into his new home they have consistently tended to his every need. The whole team are professional, compassionate and work tirelessly to ensure a safe, caring
environment. They provide unique personal care tailored for every individuals need.
Great care is also made to the comfort of all residents with lovely surroundings, updated soft furnishings, continued decoration updates that all add to it having the feeling of being a ‘home’. We could not be happier with Dungate Manor. Five star plus for sure.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Dungate Manor since January 2023. She has found settling in hard having lived very independently at home until she became unable to care for herself any longer. The kindness she has been shown by all the staff at Dungate has been outstanding and my family and I can’t thank
you all enough for making her life as happy as it can be. You are all very special and I feel my mum looks upon you as her extended family. Thank you, manager and team.

Reply from The Home Manager, Home Manager at Dungate Manor

Thank you, Lynne, for your feedback. We will continue as a team to work closely with you and your mum, making sure she receives personalised quality care. I will share your feedback with the team.

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Overall Experience  Overall Experience 5.0 out of 5

I looked around many care homes before deciding upon Dungate Manor. Dungate Manor stood out from all the rest because of its buzzy, friendly atmosphere and the professionalism and caring attitude of all the staff I encountered. I was not disappointed. I visited at random times and always found the staff
to be caring and friendly in all their interactions. They were thoughtful and resourceful in addressing my father’s needs and always welcoming and attentive.

Reply from The Home Manager, Home Manager at Dungate Manor

Thank you Nikki for your feedback, I will share it with the staff.
Thank you for your support throughout your dad's stay at Dungate.

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Overall Experience  Overall Experience 5.0 out of 5

I feel safe and cared for and materially cared for. I am well-fed and kept warm and safe. The staff are caring and you can always talk to them about how you feel and if you are in need of anything mentally or physically.

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Overall Experience  Overall Experience 5.0 out of 5

During my wife's time at Dungate Manor when she had Parkinson's she only experienced kindness and outstanding care. Nothing was too much trouble for the staff in making her comfortable and providing good nourishment, entertainment, and a positive attitude in a situation of declining health. Visiting
times were very flexible and encouraged for all the family to see her for both her husband, children and grandchildren. Good advice was provided going forward for both financial and care provision which was helpful and reassuring.
Thank you so much for your help and kindness.

Reply from The Home Manager at Dungate Manor

Thank you for your kind words, Your support during your wife's stay was great. Your review will be shared with the team.
Please do pop in for a cup of tea and a chat when you can.

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Overall Experience  Overall Experience 5.0 out of 5

We really couldn’t have picked a better environment for Mum. The staff were excellent and handled mums and our needs with the utmost care and dignity. They really made us feel special through exceptional communication with a personal touch and with beautiful and peaceful surroundings on the home’s grounds
we knew mum felt safe and comfortable. Many thanks for all your hard work!

Reply from The Home Manager at Dungate Manor

Thank you for your kind feedback, which I will share with the team.

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Overall Experience  Overall Experience 5.0 out of 5

It is really sad that Mum is no longer with us and not living at Dungate Manor. As a family, we have some very happy memories of her living there and really miss everyone who looked after her. The manager and all his staff were absolutely amazing. She initially visited on a daycare basis then as her
health declined she became a resident. She had a beautiful room looking out to the golf course which seemed such a personal touch as she loved her golf. The fantastic care and support for her and us as a family was exceptional and we will never forget you all. Thank you!

Reply from The Home Manager, Home Manager at Dungate Manor

Thank you Clare for your positive feedback, It was with great pleasure looking after your mum and working with you, You have been a great support to the team and your feedback will be shared with them.

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Overall Experience  Overall Experience 5.0 out of 5

Being an adult under 50, and having a complex medical history for both physical and mental health, it is extremely difficult to find a care home that will even consider taking me. I needed emergency respite back in June 2022 and that lead me to realize that the care I was receiving in my own home was
totally inadequate. I felt safe in a caring environment for the first time in years. Every aspect of my care needs are being met with respect and dignity. I had a huge input in my care plan and worked closely with the manager here to achieve a care plan that is totally tailored to my individual needs with both my physical health and my mental health requirements. I have become far more independent here, I have gained confidence, and found my own voice and strength. This has been achieved through the careful management of a team that works well together.

Reply from The Home Manager, Home Manager at Dungate Manor

Thank you Carol for your positive feedback about the care you are receiving at Dungate, I will share your feedback with the team.

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Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at Dungate Manor for a few months now and the staff have welcomed him brilliantly, he looks so much happier and healthier since being there! I cannot thank the staff enough as was very worried my dad would not settle! Could not be happier and what a beautiful place to end up! Thank you
all.

Reply from The Home Manager, Home Manager at Dungate Manor

Thank you, Tracy, for your positive feedback and outstanding review I will share it with the rest of my team, We will continue delivering high-quality standards.

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Overall Experience  Overall Experience 5.0 out of 5

From my first interaction with the staff at the home to my last, I have seen nothing but kindness and great care shown to both my aunt and our family. I cannot thank the manager and his staff enough for being there when we needed them.

Reply from The Home Manager at Dungate Manor

Thank you for your positive feedback, I will share with staff your kind words.

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Overall Experience  Overall Experience 5.0 out of 5

I love this home because I feel safe and well cared for. I like my room. P.S, I like takeaway.

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Overall Experience  Overall Experience 5.0 out of 5

Dungate Manor is an amazing care home. My grandmother has been there for a few years and always has the top level of care even when she was ill and had to stay in hospital for a while, the hospital was very impressed with the care she receives. The staff have worked hard through the pandemic and did
everything they could to keep residents safe. The fact every time I see my grandmother she is happy speaks volumes.

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Overall Experience  Overall Experience 5.0 out of 5

I like it here because I go out shopping and the activities and I like the food. I like the manager.

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Overall Experience  Overall Experience 5.0 out of 5

Dungate Manor is a five-star care home. The whole team from management, care team, kitchen team, entertainment team, etc. all work together tirelessly to make each resident feel safe, secure, cared for to the highest standard. They take the time to fully understand each residents personal needs, they
focus on maintaining dignity, supporting everyone’s physical and mental health and always with compassion and a smile on their faces. Alongside this they continue to improve the Manor House keeping it to a high standard. During the two and a half years my father-in-law has resided there he has benefited from lovely new carpet, new comfortable armchairs, interactive wall decorations and time in the lovely garden too. Could not be happier with Dungate. Especially how they have managed during such a challenging time through Covid.

Reply from Tanya Laity, Regional Manager at Dungate Manor

Thank you for your wonderful review which has been shared with all at Dungate Manor.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Dungate Manor for several years and I have always been happy with the consistently good standard of care given by everybody. These last fifteen months have been very challenging indeed and has tested the dedication of staff throughout the care sector - the management and
quality of care at Dungate has been outstanding and I have nothing but praise for the excellent job done.

Reply from Tanya Laity, Regional Manager at Dungate Manor

Thank you for your review which has been shared with all at Dungate Manor.

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Overall Experience  Overall Experience 5.0 out of 5

I feel supported by all the staff.
The management are superb - very considerate of my needs.
The room and food are extremely good.

Reply from Tanya Laity, Regional Manager at Dungate Manor

Thank you for taking the time to leave a review about Dungate Manor.

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Overall Experience  Overall Experience 5.0 out of 5

This home is very nice. The staff is excellent. the food is very good. I am very happy in this home and have settled in very easily.

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Overall Experience  Overall Experience 5.0 out of 5

I am very happy in Dungate Manor. I like the atmosphere of the building. The manager is efficient. The other residents are pleasant.

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Overall Experience  Overall Experience 5.0 out of 5

I feel the staff have done an amazing job keeping Mum safe and well during this time of upheaval. They have been more than happy to let my phone Mum and speak to her. I am delighted that I can now see Mum, following the guidelines which have been set up and explained brilliantly by the staff. Thank
you so much.

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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Dungate Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Dungate Manor is calculated as follows: ( (322 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 333 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dungate Manor is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (13)

Abdul

Abdul Rifai

Job Title: Care Home Manager

We offer first-class care for the elderly on a permanent or respite basis, delivered by highly trained professionals in lovely comfortable surroundings.


Our philosophy is simple; we want everyone to enjoy life to the fullest. We never forget that all our residents are individuals and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.


Friends and family are welcome at any time. Hot drinks and snacks are always available and guests are invited to share a meal with residents. Our cook prepares three nutritious meals a day and the menu changes regularly to reflect seasonal produce. Special diets are catered for.


Residents have the freedom to choose what to do and when. There is plenty going and our activities coordinator puts together a full programme which is adapted to suit the needs and wishes of our residents. Activities include quizzes, sing-alongs, reminiscence therapy, indoor games, arts and crafts, baking and wherever possible, trips out and about.


I’d love to show you around the home. So if you should like a tour, or wish to discuss any aspect of elderly care with me, please telephone the home to make an appointment.

Gina

Gina Burlacu

Job Title: Deputy Manager

Joined: 2016

Gina has been an integral part of the Dungate Manor team since December 2016, bringing warmth, energy, and genuine compassion to her role as Deputy Manager. Her passion lies in supporting elderly people and finding ways to brighten their day, whether through a kind word, a shared laugh, or simply being there when needed.


Gina thrives on building meaningful connections and is devoted to making Dungate a welcoming, supportive place for both residents and staff. When she’s not at work, Gina enjoys relaxing with music and a good TV show, recharging for the next day of making a difference.

Alisha

Alisha Turner

Job Title: Care Home Administrator

Joined: 2025

As the Administrator at Dungate Manor Care Home, Alisha Turner brings 5 years of customer service experience and 2 years in administration, with a strong background in healthcare support. Before joining the team at Dungate, she worked at 111 NHS, where she developed a deep understanding of patient care and the importance of compassionate communication.


Alisha is a dedicated, empathetic professional who is passionate about supporting the residents, their families, and the staff at Dungate. Her role is to ensure everything runs smoothly behind the scenes so that residents at Dungate can enjoy the highest quality of care in a welcoming and nurturing environment.


Outside of work, she enjoys exploring beautiful natural landscapes and spending quality time with her giant breed dog, Pablo.

Ania

Ania Odziomek

Job Title: Chef

Joined: 2007

Anna has been a dedicated cook at Dungate Manor Care Home since February 2007. With a passion for preparing a variety of cuisines, she brings both flavour and care to every meal she creates. Anna is deeply empathetic and takes great pride in supporting the health and well-being of residents through nutritious, home-cooked meals tailored to their needs.


Outside of work, Anna’s love for cooking continues; she enjoys experimenting with new recipes, spending time with friends, listening to music, and exploring new places through travel. Her warmth and culinary skills make her a cherished part of the Dungate Manor community.

Marcin

Marcin Obara

Job Title: Maintenance

Joined: 2004

Marcin has been a cornerstone of Dungate Manor since 2004, making him one of the longest-serving members of the team. Known as the go-to maintenance expert, Marcin keeps everything running smoothly, if something needs fixing or repairing, he’s the first person everyone turns to.


Beyond his practical skills, Marcin is also fantastic with the residents, always taking the time for a friendly chat or lending a helping hand. Outside of work, he enjoys countryside drives and catching up with friends.

Shree

Shree Shrestha

Job Title: Head of Housekeeping

Joined: 2020

Shree has been a valued member of the Dungate Manor team since 2020, leading the domestic team with dedication and pride. He plays a key role in maintaining the care home's cleanliness and comfort, ensuring it remains a safe, welcoming environment for all.


Shree takes great satisfaction in upholding high standards and supporting the overall well-being of residents and staff. Outside of work, he enjoys travelling and cherishing quality time with his family.

Beata 'Betty'

Beata 'Betty' Sebastianiuk

Job Title: Head of Laundry

Joined: 2018

Betty is the heart of Dungate Manor’s laundry team, ensuring everything runs smoothly behind the scenes. With great care and attention to detail, she looks after each resident’s belongings as if they were her own, helping to maintain comfort and dignity for everyone at the home.


A truly lovely individual, Betty’s kindness and dedication don’t go unnoticed by staff and residents alike. Outside of work, she enjoys relaxing and spending quality time with her husband, especially going for peaceful walks together.

Fenanciya 'Fenna'

Fenanciya 'Fenna' Jayaswenan

Job Title: Lifestyle Co-Ordinator

Joined: 2024

Fena brings energy and creativity to Dungate Manor as our Lifestyle Coordinator, making sure residents stay active, engaged, and entertained. From games like bowls to themed events and social gatherings, Fena puts real thought into planning fun activities that everyone can enjoy.


She’s fantastic with the residents and always makes an effort to include everyone, creating a warm and lively atmosphere throughout the home. When she’s not at work, Fena enjoys reading and spending quality time with her loved ones and friends.

Fiona

Fiona Charles

Job Title: Operations Director

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.


For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.


Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.

Louise

Louise Hickman

Job Title: Operations Manager

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.


Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.


Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.


She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.

Alice

Alice Ledwith

Job Title: Customer Liaison Manager

Joined: 2024

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.


In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.


Dedicated and deeply passionate, I’m here to help, no question is ever too much.

Danielle

Danielle Barham

Job Title: Group Lifestyle Manager

In July 2025, I was honoured to become the Group Lifestyle Manager for Premium Care Group, where I oversee and develop lifestyle programmes across all our care homes to enhance residents’ wellbeing and quality of life.


Before this, I was Care Manager at Weald Hall, having started my career there as a care assistant. I quickly built strong relationships with residents and the care team. My passion has always been to make a genuine difference, caring for every resident as if they were part of my own family.


At Premium Care Group, we are committed to providing excellent, individualised care that promotes independence and enables residents to live their lives to the fullest. I look forward to continuing to create welcoming, engaging environments where family, friends, and our residents feel at home.

Sonya

Sonya Virdee

Job Title: Group Clinical Manager

Sonya has been a qualified nurse for over 22 years, with extensive experience in both Acute and community settings across various National Health Care Services (NHS) in Northwest London. She has also worked in the Middle East with the Government on projects including reducing amputation rates and promoting awareness on wound management. In 2022, Sonya transitioned into the Nursing Home industry to utilise her broad knowledge and skills in managing clients with chronic conditions.


Sonya initially qualified as a general nurse in 2023 and went on to attain further qualifications, including Tissue Viability (specialising in managing all types of wounds, including cancerous wounds, pressure ulcers, and leg ulcers), Teaching and Co-mentoring, Leadership and Management. She also holds a master’s degree in Health and Social Person-Centred Care and a Meta Master's in Behaviour Studies.


She was previously the Home Manager at Kingfishers Care Home in Bourne End, where she had the privilege of being part of a diverse, modern, and dynamic management team at Premier Health Care. In her new role as Group Clinical Manager within the Premium Care Group, Sonya will be using her expertise to support the homes in achieving and maintaining high clinical standards.


In her spare time, Sonya enjoys reading and watching documentaries.

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