Elizabeth Court

Grenadier Place, Caterham CR3 5YJ
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9.7 88 Reviews
  • Elizabeth Court, Caterham
Elizabeth Court is situated in a quiet village location in its own beautiful grounds in Caterham. The home provides residential and dementia care for up to 59 customers in homely and comfortable single ensuite rooms.

Elizabeth Court continues to welcome new residents for short breaks and permanent care.

Anchor works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor is a provider of dementia care and provides on-going training to care staff to ensure their approach always reflects best practice and recognise that everyone is an individual. Anchor encourages activities that enhance residents’ lifestyle, health and wellbeing through their Inspire programme.

They are one of England's largest providers of housing and care for those over 55 years of age and have more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1569
  • Self-Funded Residential Dementia Care: from £1569
  • RESPITE Self-Funded Residential Care: from £1569
  • RESPITE Self-Funded Residential Dementia Care: from £1569

Colleagues at Elizabeth Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Elizabeth Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Suzanne Lewis (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Elizabeth Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (59)

Visiting

  • Elizabeth Court welcomes visitors.

Parking

  • Onsite parking is available, including disabled spaces.

Elizabeth Court Reviews (88)

Total of 88, showing 81-88
9.7

Elizabeth Court has a Review Score of 9.7 (9.695) out of 10, based on 20 reviews in the last 2 years. Over all time Elizabeth Court has 88 reviews.

Overall Experience

  • 72
  • 16
  • 0
  • 0
  • 0

Date Published

88
5
9
20
68

Review from Peter P (Nephew of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live two hundred miles from the home so my visits are infrequent.
I am always impressed by the friendly welcome in reception the happy atmosphere, the cleanliness of the facilities and residents. The helpfulness of staff (arranging flowers etc) and the refreshments offered.

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Review from Gill G (Regular Volunteer) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit with a mutual friend every three week is to take Holy Communion to a resident. She always appears very well cared for and, though she is grieving, both the loss of her husband and her home, she is full of praise for the staff, care and facilities. I have been impressed by the staff and by the
pleasant atmosphere.

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Review from Geoff M (Godson of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The services provided for my aunt are very good indeed. I can see that the staff genuinely care for her and the facilities are very good. I am always contacted if something happens "beyond the norm".

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Review from J P (Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The thing that impressed me the most was that the residents looked clean and had good clothes on which were laundered and ironed. Staff seemed caring and everything looked clean. It is like walking into a hotel!
Staff also were friendly and would come to your aid when needed except to two of them!!

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Review from David B (Son of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care is very good. Food is satisfactory, without being exceptional. Entertainment for residents was exceptional until about 2 years ago when one of two excellent entertainment staff left. It was still very good until a year ago when the second excellent staff member left. Entertainment and
activities are now marginal with the single replacement staff member.

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Review from J S (Grandson of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do think the staff here are very respectful of the residents.

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Review from Nancy A (Daughter of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Elizabeth Court for two years and I am extremely happy with the care that he receives. The staff know my father very well and attend to all of his need. Elizabeth Court is a lively happy care home and very welcoming to residents family members. If I ever have issues
concerning my father's care I can approach any staff member it is immediately addressed. I wouldn't hesitate to recommend Elizabeth Court to anyone looking for a care home or a loved one.

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Review from Cathy D (Niece of Resident) published on 23 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle had lived alone all his live until 94 yrs old and we had always assumed that he would hate care home life. When he developed anorexia, fell, and suffered a brain haemorrhage we all felt that his life was pretty much 'over'. However, he survived, his first words to us after surgery were 'I don't
know why they bothered', so he wasn't in a happy place. He has very poor sight, is hard of hearing and cannot walk. We requested that he have breakfast and tea in his room, and lunch in the dining room, which has worked extremely well, he cannot taste much so complains about the food, but we have had to replace all his trousers as his old ones had become 'rather snug!' When we visit we would reckon that someone comes into his room (with tea, or to empty the bin, or whatever) at least every half hour. He is always clean, tidy, sweet smelling and comfortable. What really marks Elizabeth Court out is the enthusiasm the staff throw into the activities. We first viewed the home on remembrance day, they had home made wreath decorations, wreath shaped home made cakes and a piper in a kilt for a remembrance service. They have visiting musical entertainment, visiting animals, sing alongs, arts and crafts, Easter activities, a tea party with St George slaying the dragon re-enacted for St George's day. Of course Father Christmas comes round on Christmas day. All residents, even the grumpy recalcitrant ones are encouraged to join in wherever they are able. Visiting children and dogs are encouraged. Our uncle is having the time of his life.

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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Elizabeth Court is calculated as follows: ( (176 Excellents x 5) + (48 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 236 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elizabeth Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Aug 2025

We currently have two vacancies for care at Elizabeth Court. Please contact us directly for further details.

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Awards / Recognitions (10)

Meet the Team (2)

Sue

Sue

Job Title: Home Manager

My name is Sue, and I chose a career working within the care industry over 40 years ago. I truly believe that this was my vocation in life. Being able to make a positive difference to my residents and their well-being is one of the many advantages of working with the elderly. I feel that I am a very approachable person and will always take time to listen to anybody who wishes to discuss any areas or concerns with me. I have an open-door policy and am always open to suggestions to improve the well-being of our residents.

Alex

Alex

Job Title: Team Leader

Hi, I am Alex, and I am a team leader here at Elizabeth Court. I really enjoying working with everybody at Elizabeth Court, we have a great team here and I am proud to be able to pass on my knowledge to all. Working in a person-centred way allows me to understand what is important to individuals and their families.

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