Elizabeth Court

Grenadier Place, Caterham CR3 5YJ
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9.7 88 Reviews
  • Elizabeth Court, Caterham
Elizabeth Court is situated in a quiet village location in its own beautiful grounds in Caterham. The home provides residential and dementia care for up to 59 customers in homely and comfortable single ensuite rooms.

Elizabeth Court continues to welcome new residents for short breaks and permanent care.

Anchor works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor is a provider of dementia care and provides on-going training to care staff to ensure their approach always reflects best practice and recognise that everyone is an individual. Anchor encourages activities that enhance residents’ lifestyle, health and wellbeing through their Inspire programme.

They are one of England's largest providers of housing and care for those over 55 years of age and have more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1569
  • Self-Funded Residential Dementia Care: from £1569
  • RESPITE Self-Funded Residential Care: from £1569
  • RESPITE Self-Funded Residential Dementia Care: from £1569

Colleagues at Elizabeth Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Elizabeth Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Suzanne Lewis (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Elizabeth Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (59)

Visiting

  • Elizabeth Court welcomes visitors.

Parking

  • Onsite parking is available, including disabled spaces.

Elizabeth Court Reviews (88)

Total of 88, showing 61-80
9.7

Elizabeth Court has a Review Score of 9.7 (9.695) out of 10, based on 20 reviews in the last 2 years. Over all time Elizabeth Court has 88 reviews.

Overall Experience

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Date Published

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Review from S P (Next of Kin) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything possible was done to encourage the caree to live as normal a life as possible, whilst being unable to live independently. Staff are very kind, caring and cheerful.

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Review from P M (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to praise the amazing staff for their care and support of my mum in her final days. She has been at Elizabeth Court around 9-years, and I have always found the staff caring and person-centred. In her last few days, people were even more amazing and finding the right music to create a peaceful
atmosphere, ensuring Mum was comfortable and supported tenderly. They were also fantastic with me, answering question sensitively and clearly, making sure I had emotional support and all I needed. The manager and her team are just the best, thank you!

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Review from J R (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother as been in Elizabeth Court for 14 months and has settled in very well, and is very happy there. The carers are all very kind and understanding to each residents needs. The staff and receptionists are all very helpful and will assist you with any matters.

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Review from Sue M (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my father's second stay at Elizabeth Court. We were impressed with the number of familiar staff faces from his last visit in September 2017.
He was welcomed back and when I went to collect him ten days later, he'd obviously enjoyed his stay.
The staff were friendly, inclusive and attentive.
I've been back to Elizabeth Court since and staff have been eager to find out 'when's he coming back?'
All members of staff with whom I came into contact with or without my father seemed keen to do their best for him.

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Review from J N (Friend of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I made an unannounced visit to an old friend who has been a resident at Elizabeth Court for almost three years. I was welcomed most warmly by the staff and joined her in the tea room' for elevensies and homemade cake - delicious. I met several residents who were delighted to greet my wee dog,
Lady, and made a great fuss of her. The whole place was spotless and smell-less too. If I need to go into care I would like a home like this.

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Review from M P (Respite Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came for a weeks respite care, following an operation on my shoulder. I am carer for my wife, who has Parkinson's. Our week was all we could possibly have hoped for. We were well fed and attentively cared for by staff who seemed interested in their work.

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Review from Ann B (Daughter of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Court is excellent. The variety of activities is second to none and their care is superb.

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Review from R L (Son of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very helpful and very caring.

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Review from Beryl H (Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Here on respite for a few weeks. Those requiring attention very well looked after. Everywhere comfortable and attractive. Staff very attentive when required. I would recommend Elizabeth Court to anyone needing good care.

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Review from R C (Son of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother gets is of a high standard - she is well looked after by all the staff. I have a review with the home manager about every 2 months, this allows me to discuss any issues or concerns I have about my mum's care and needs.


All the staff are friendly and always ready to chat.

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Review from Cassie I (Daughter-in-law of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has really come out of her shell since she started living at Elizabeth Court, the staff have gone out of their way to encourage her to mix with other residents and take part in outings etc. She loves the food, we’re so impressed we are moving my father-in-law in as well.

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Review from Neil D (Son of Resident) published on 4 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, super atmosphere, my mum has really bloomed since she started staying here, she thoroughly enjoys herself. The food is excellent.

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Review from Danae B (Daughter of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and there is a wide variety of activities on offer. The food is of excellent quality and the home is clean, tidy and has a lovely garden. Recent decorations have made the living areas more interesting and there are now some pet birds on site. The number of trips out also seems
to be increasing.

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Review from A R (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum settled in very quickly and is well recovered now partly due to the continuity and genuine care of the staff here. Mum is safe and well looked after. We are looking forward to the activity coordinator's new ideas.
We are always made to feel welcome when we visit mum, whatever the time of day. Thank
you.

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Review from Brenda G (Daughter of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my gratitude and thanks for the wonderful staff who have looked after, cared and befriended my father in the years he has been at Elizabeth Court. Whenever I visited he always had a smile on his face, was well turned out, and treated with respect.


In the past year his health slowly

deteriorated, nothing was too much trouble for the staff on my father's floor. The Duty Manager does a great job of keeping staff and residents on an even keel.
The Claremont staff cared for him in so many ways; from speaking, singing and dancing in Irish to making sure he was always happy, comfortable and well fed! Regularly, a particular member from Claremont would visit my father from the ground floor, I know my father enjoyed her company, as did I.


In the last weeks of my father's life, all the staff looked after my father in a happy, clean, comfortable environment, he died with dignity and respect.


Thank you to everyone.

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Review from C J C (Friend of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable surroundings. Quiet professional atmosphere. Organised.
Cheerful, friendly welcoming staff. Clean, safe and secure.

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Review from Dominic B (Son of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial entry your staff could not have been more helpful and caring. My wife and I were even offered a cup of tea and biscuits during our visit - brilliant.

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Review from A B (Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not knowing what to expect, I have been most impressed with everything.

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Review from Margaret B (Friend of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the majority of staff caring and friendly. I think that a bit more understanding of non-sighted residents would improve matters greatly. Perhaps more training is required?.

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Review from M W (Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after. Respite after breaking hip.

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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Elizabeth Court is calculated as follows: ( (176 Excellents x 5) + (48 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 236 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elizabeth Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Aug 2025

We currently have two vacancies for care at Elizabeth Court. Please contact us directly for further details.

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Awards / Recognitions (10)

Meet the Team (2)

Sue

Sue

Job Title: Home Manager

My name is Sue, and I chose a career working within the care industry over 40 years ago. I truly believe that this was my vocation in life. Being able to make a positive difference to my residents and their well-being is one of the many advantages of working with the elderly. I feel that I am a very approachable person and will always take time to listen to anybody who wishes to discuss any areas or concerns with me. I have an open-door policy and am always open to suggestions to improve the well-being of our residents.

Alex

Alex

Job Title: Team Leader

Hi, I am Alex, and I am a team leader here at Elizabeth Court. I really enjoying working with everybody at Elizabeth Court, we have a great team here and I am proud to be able to pass on my knowledge to all. Working in a person-centred way allows me to understand what is important to individuals and their families.

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