Elizabeth Court

Grenadier Place, Caterham CR3 5YJ
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9.7 92 Reviews
  • Elizabeth Court, Caterham
Elizabeth Court is situated in a quiet village location in its own beautiful grounds in Caterham. The home provides residential and dementia care for up to 59 customers in homely and comfortable single ensuite rooms.

Elizabeth Court continues to welcome new residents for short breaks and permanent care.

Anchor works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor is a provider of dementia care and provides on-going training to care staff to ensure their approach always reflects best practice and recognise that everyone is an individual. Anchor encourages activities that enhance residents’ lifestyle, health and wellbeing through their Inspire programme.

They are one of England's largest providers of housing and care for those over 55 years of age and have more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.
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Care Provided by Elizabeth Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1569
  • Self-Funded Residential Dementia Care: from £1569
  • RESPITE Self-Funded Residential Care: from £1569
  • RESPITE Self-Funded Residential Dementia Care: from £1569

Colleagues at Elizabeth Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Elizabeth Court to find out the exact price for your requirements.

Contact Elizabeth Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Elizabeth Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Suzanne Lewis (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (59)

Visiting

  • Elizabeth Court welcomes visitors.

Parking

  • Onsite parking is available, including disabled spaces.

Elizabeth Court Reviews (92)

9.7

Elizabeth Court has a Review Score of 9.7 (9.677) out of 10, based on 21 reviews in the last 2 years.
Over all time Elizabeth Court has 92 reviews.

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Date Published
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Reviewer Connection to Elizabeth Court
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Total of 92, showing 41-60
Review from Karen W (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Elizabeth Court since before the pandemic. The staff know her well and have adapted over that time to her changing and increasing needs. I have been able to rest assured that she is in safe and caring hands. I have found the staff to be friendly, polite, kind and warmly
professional and am sure mum is in the best place.
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Review from Geraint J (Friend of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A welcoming reception area - clean, tidy, roomy, light. A member of staff had difficulty in locating one of my friends but a big plus is the number of staff present. A chair was offered and brought to each of the 2 rooms I visited which was a welcoming gesture. I witnessed kindness and courtesy to the
residents too. The rooms were small. I received comments that there are few activities present but I did see a resident enjoying a table activity.
Reply from Penny Jones, Manager at Elizabeth Court
Thank you for taking the time to review Elizabeth Court and we are pleased that you rate our overall experience as very good. I will ensure that our team is aware of your kind comments. We have…read more
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Review from Julie T (Daughter of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum seems happy and has settled in well. She says it's friendly.
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Review from Lin B (Daughter of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elizabeth Court is better than home from home! My mum is treated with the greatest love, care, and respect anyone could wish for. Throughout these unprecedented times of the pandemic, everyone has worked above and beyond to ensure both the safety and contact with my mum continued. Words cannot express
my gratitude to this amazing home. Thank you all.
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Review from Jill C (Friend of Resident) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely feel about Elizabeth Court. Everything we've seen is clean, fresh, and airy with lots of natural light. The staff/carers we've met are very caring and friendly. Our friend is very happy here and says the food is lovely.
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Review from R P (Husband of Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife became a resident on 6th July 2021. This was after I had been her carer at home for years (24/7). We had been determined not to 'put' her into care but the situation worsened and we were advised that she (and we) would be better off if she was in full-time professional care. We knew about Elizabeth
Court from friends who had relatives there, so we visited and arranged for her to stay there. The entry arrangements were dealt with very efficiently and we were so pleased with the lovely en-suite room. She has settled in very well and we can not praise all the staff too highly, as evidence all the excellent ratings.
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Review from Norma H (Daughter of Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been impressed by the friendly staff, professional standards set, and all aspects of my mother's care since July 2021.
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Review from Stephanie B (Daughter of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother describes the food as 'delicious' and the staff as 'very kind'. The home always looks and smells clean and the staff are responsive and caring.
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Review from Barbara W (Daughter of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Elizabeth Court in June and as a family, it was a very difficult decision to 'hand over' responsibility of mum as her dementia worsened and my dad was struggling to cope. But we needn't have worried as right from the start the staff have been wonderful and included us in decisions
about mum. All the staff treat mum so kindly and with great respect.
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Review from Peter H (Husband of Resident) published on 8 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a very satisfactory experience because the care of the residents is very good. Everyone, from the top down, is extremely friendly and has always been kind. Any bumps along the way are very soon sorted for the benefit of all. I fully recommend this care home to all.
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Review from Marjorie P (Wife of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very helpful to me as a wife.
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Review from Hilary R (Daughter of Resident) published on 25 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who had vascular dementia, lived at Elizabeth Court for 18-months. Throughout an extremely difficult time for staff and residents alike, she was unfailingly treated with kindness and respect. The staff here really do care about their residents, and we could not have asked for more from them.
The home itself is spacious and airy with a lovely garden in a peaceful setting. I have recommended it to a number of people who are seeking a care home for their loved ones.
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Review from Len P (Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the start of my third week of my new home. It was my decision to come into a care home as it was becoming obvious that I could no longer cope by myself and live safely. My daughter helped me, and we selected Elizabeth Court. From day one, I have been shown respect and treated with care, dignity
and cheerfulness. I look forward to being able to spend my time living in Elizabeth Court.
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Review from A S (Granddaughter of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elizabeth Court has been perfect for my grandmother with vascular dementia and a difficult personality. The staff have been brilliant with her needs and have got used to her awkward ways! I never thought my grandmother would settle into a care home but she has said, on so many occasions, how happy she
is to be there and how pleasant the staff are to her. I would recommend to others with similar needs.
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Review from Simon B (Son of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum continues to receive great care during these difficult times. Kind, understanding and sympathetic staff that always have time for her, and to make me feel welcome on my regular visits. My thanks to them for all they do.
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Review from David J (Son of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Elizabeth Court for over a year now, a place that she chose herself. Dementia has slow caught up with her and although at times she is confused as to where she is, she does feel at home. We had to place her there as she suffered anxiety living alone. Being with other
residents gives her some security of contact particularly after the death of my father and a close friend. Also, the support she receives from all the staff has helped in this, certainly at night time and much to our relief.
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Review from Michael G (Son of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived at Elizabeth Court with dementia for just over 2 years, and she was comfortable and well looked after. It is a bright, well-run home. The manager, her deputy, and several of mum's carers have been there throughout her stay. They are all kind and dedicated people. We chose this home partly
because we liked its layout, divided into small areas with their own lounge, dining room and bedrooms nearby on the same level. Mum could still walk with a frame when she first moved in and was able to retain some mobility and independence. Meals are simple and nicely cooked. Activities were very good before Covid. During the pandemic, the staff have stayed cheerful and positive under very difficult circumstances, and have done their best to facilitate video calls, and visits when allowed by the regulations. The fees were reasonable and the contract is fairer than some other care home contracts I have seen. We are glad that we chose this home for mum.
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Review from J W (Daughter of Resident) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elizabeth Court have been wonderful during this terrible Covid situation. Ensuring that residents and staff get regular tests. And vaccinations took place in a timely manner. They worked so hard to give the residents the best Christmas possible under very different circumstances.
And the portal system
and window visits help a lot in keeping us close to our loved ones
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Review from Paul D (Son of Resident) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Elizabeth Court are friendly and very helpful, nothing is too much trouble. Even during this pandemic they have made arrangements so as my sister and I could visit our mum.
The lounges are large and airy and the food is excellent. Rooms are very clean and residents are always treated
with respect and dignity.
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Review from Paul C (Son of Resident) published on 5 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Elizabeth Court two years ago having been diagnosed with dementia. It was always going to be a difficult step to take - trusting anyone with the care of an elderly parent is not easy. For the first couple of months, she talked about “going home” whenever we saw or spoke to her
but that quickly changed as she made new friends and undertook the numerous activities on offer (she was always pictured in the newsletter taking part in whatever excursion or club that was happening). Elizabeth Court itself has a lovely, bright, friendly atmosphere and the staff are wonderful, always ready with a smile and chat for mum and always available to answer any questions/concerns I have had over the past few difficult months. I couldn’t have wished for better care for her.
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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.677 for Elizabeth Court is calculated as follows: ( (180 Excellents x 5) + (56 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 248 Ratings = 4.677
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elizabeth Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Nov 2025

We currently have two vacancies for care at Elizabeth Court. Please contact us directly for further details.

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Awards / Recognitions (10)

Meet the Team (2)

Sue

Sue

Job Title: Home Manager

My name is Sue, and I chose a career working within the care industry over 40 years ago. I truly believe that this was my vocation in life. Being able to make a positive difference to my residents and their well-being is one of the many advantages of working with the elderly. I feel that I am a very approachable person and will always take time to listen to anybody who wishes to discuss any areas or concerns with me. I have an open-door policy and am always open to suggestions to improve the well-being of our residents.

Alex

Alex

Job Title: Team Leader

Hi, I am Alex, and I am a team leader here at Elizabeth Court. I really enjoying working with everybody at Elizabeth Court, we have a great team here and I am proud to be able to pass on my knowledge to all. Working in a person-centred way allows me to understand what is important to individuals and their families.

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