Elizabeth Court

Grenadier Place, Caterham CR3 5YJ
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9.6 101 Reviews
  • Elizabeth Court, Caterham
Elizabeth Court is situated in a quiet village location in its own beautiful grounds in Caterham. The home provides residential and dementia care for up to 59 customers in homely and comfortable single ensuite rooms.

Elizabeth Court continues to welcome new residents for short breaks and permanent care.

The team at the home work with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor is a provider of dementia care and provides on-going training to care staff to ensure their approach always reflects best practice and recognise that everyone is an individual. Anchor encourages activities that enhance residents’ lifestyle, health and wellbeing through their Inspire programme.

They are one of England's largest providers of housing and care for those over 55 years of age and have more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.
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Care Provided by Elizabeth Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1635
  • Self-Funded Residential Dementia Care: from £1635
  • RESPITE Self-Funded Residential Care: from £1685
  • RESPITE Self-Funded Residential Dementia Care: from £1685

Fees can vary depending on care needs and other factors. Colleagues at Elizabeth Court will be happy to discuss our weekly fees with you and what our fees include.

The price(s) shown are provided by the care home. Contact Elizabeth Court for full pricing details and T&Cs.

Contact Elizabeth Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Elizabeth Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Suzanne Lewis (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (59)

Visiting

  • Elizabeth Court welcomes visitors.

Parking

  • Onsite parking is available, including disabled spaces.

Elizabeth Court Reviews (101)

9.6

Elizabeth Court has a Review Score of 9.6 (9.624) out of 10, based on 25 reviews in the last 2 years.
Over all time Elizabeth Court has 101 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Elizabeth Court
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Review from Nicola G (Daughter of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Elizabeth Court for just over a year. Whenever I visit, the staff are always welcoming and know who know who I am. I like that there are planned activities and outings that mum is encouraged to join in and we are invited to as well. I like the 'extended family' atmosphere. Most importantly
mum appears content and comfortable.
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Review from Sonia L (Wife of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband who has Alzheimer's and dementia was discharged from the hospital having had pneumonia into Elizabeth Court, originally for two weeks. However, he was cared for so well and he was clearly happy and settled that we decided that this was a good place for him to be. All the carers are kind and
very caring and treat him as an individual. There are many activities and every effort is made to make sure that the residents are happy and content. I would thoroughly recommend the home to anyone who wants their loved one to be cared for as they would be in a loving homely environment.
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Review from Rachel L (Daughter of Resident) published on 10 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went to Elizabeth Court because she had dementia and was struggling to live at home after my dad died. The care home were fantastic. They really supported us as a family to get my mum installed and treated her with kindness and respect. My mum wasn't easy as the dementia had taken away her
social skills but the carers understood this and worked hard to understand her more. She had also got to the point where she didn't like washing, but they tackled this firmly and kindly and helped her to look presentable which we appreciated. Sadly my mum passed away unexpectedly; the care home dealt with this as well as we could have asked them to. I would recommend this care home to others.
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Review from A C (Daughter of Resident) published on 10 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother initially went for respite and will now continue to stay. Everyone without exception has been as kind and supportive to my mother and to me offering advice at this difficult time. Thank you. Elizabeth Court always looks inviting and has such a friendly atmosphere - the food always looks and
smells delicious. The activities programme is varied and interesting. The relief of knowing she is safe is so very reassuring. Thank you again.
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Review from J W (Daughter of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family have been very happy with the care that has been provided for our mother. Our mum has taken part in many activities singing, dancing, puzzles, planting beans, church services and watching films about D-Day. All the staff have been amazing keeping is informed with her daily routine. I
have been nearly every day and have got to know some of them very well and happy to ask questions and just talk about the day. The staff are always smiling and happy (these are mum's words and lovely food as well)
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Review from Peter P (Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy here, well cared for.
Reply from Suzanne Lewis, Manager at Elizabeth CourtThank you for taking the time to review Elizabeth Court and were pleased you rate our care and support as excellent. Were pleased you chose Elizabeth Court as your home and were glad you're happy. My door is always open to discuss all aspects of care and day-to-day life at Elizabeth Court.
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Review from Mark H (Son of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a welcoming smile when you arrive, and a nice bit of banter from the staff. They all interact well and are always cheerful. Mum seems happy and we don’t have any worries with the home. I would recommend it, maybe I’ll be there in a few year's time. Thanks guys.
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Review from S R (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been resident for several years. The staff are shining stars of Elizabeth Court. They are kind and most of all they are caring of their residents and treat them with respect. I would recommend Elizabeth Court to anyone who has a loved one that needs a lot of extra care.
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Review from J T (Daughter of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family member moved to Elizabeth Court in November 2023 and thanks to all the amazing staff she has settled in so well. Whenever we visit she is always happy and looks well cared for. We have recommended Elizabeth Court
to lots of people.
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Review from Mary C (Daughter of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Elizabeth Court are wonderful. They have consistently treated both my mum and my family with kindness, empathy and respect. They have encouraged my mum to build on her interests and to actively engage in these, in the home, which in turn has increased her confidence and sense of personal
achievement. I honestly don't know where we would have been without them!
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Review from E R (Daughter of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After Covid my mother was diagnosed with vascular dementia, living at home no longer became sustainable. As an independent individual, the last thing my mother wanted was to leave her own home. After several attempts and subsequent escapes, she moved into Elizabeth Court. The staff made her feel safe
and cared for through a deep sense of compassion, professionalism and buckets of humour. When returning to Elizabeth Court from recent hospital visits my mother always felt she was returning home. Our family feel an enormous amount of gratitude to all the staff at Elizabeth Court.
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Review from Ian P (Son of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Realising that on discharge from hospital your father will not be able to return home is a shock. You are placing him in the hands of the unknown as he will need a care home. It is a difficult time. Thankfully we found Elizabeth Court. Our fears are allayed by an excellent, friendly, and knowledgeable
team led by a formidable and very professional manager and deputy manager. My father is happy. He is well looked after and is building a really good rapport with the staff and management, and meeting other residents. To everyone at Elizabeth Court a very big thank you.
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Review from L S (Daughter-in-law of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first phone call, I knew this was going to be the place for my mother-in-law. Extremely helpful, arranged an assessment later in the afternoon at the hospital and called later in the afternoon to confirm they would be able to meet all her needs. Every member of staff has been welcoming which
made my mother-in-law settle in very quickly. She has really enjoyed her 6 weeks at Elizabeth Court and made many friends. Physical and healthwise has greatly improved which has allowed her to return to her own home.
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Review from A R (Grandson of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I strongly believe the care provided is outstanding. This is due to many factors including the excellent carers and support staff, the extra activities including arts and crafts and gardening club, the fantastic range of variety of food and drinks on offer every day. This care home is amazing, the resident
that I know is loving it here and is very happy.
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Review from Alison G (Daughter of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Elizabeth Court after a fall - she had spent two weeks in the hospital with a urine infection and needed 24-hour care when discharged. I used to work past Elizabeth Court and always got a lovely feeling from the residents in the garden, so they were the first place I called. One lady
answered the phone and couldn't have been more helpful. Two members of staff assessed Mum in hospital the following day, and my mum was transferred to the home the next day. The care she has received has been outstanding, and she settled very quickly. She is now a permanent resident.
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Review from Stephen M (Son of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Elizabeth Court outstanding for its care and support for my mother, who has Alzheimer's/Dementia. Staff are very attentive and friendly whilst the management is in close contact and keeps me up to date with regard to my mother's well-being.
Perhaps more activities would stimulate more;
however, I am aware of my mother's condition. Overall, I am very happy with the care my mother is receiving. Thank you to them all at Elizabeth Court.
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Review from S S (Son of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always pleasant atmosphere. Staff friendly and attentive. Always happy to discuss any issues and eager to solve any problems. I feel my mother is safe and well looked after here.
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Review from Terry S (Nephew of Resident) published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting Elizabeth Court for the past seven years where both my mother and uncle have been residents. I have always found the care provided very professional and caring. The staff are always pleasant and welcoming. I would recommend Elizabeth Court.
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Review from F L (Daughter of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy and feel extremely lucky to have Mum at Elizabeth Court. The rooms and communal areas are lovely and the garden will be lovely in the summer. She is well cared for and we feel very relieved that she is now being looked after twenty-four hours every day. Our experience with her previous
care home left us frightened for her safety and wellbeing, so it's a huge relief for her to be where we know she is safe.
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Review from M P (Respite Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful. Rooms excellent. The carers are very helpful and kind. I am here after a broken hip and could not have better care or attention. I came here for respite but may stay as I am nearly 90 and won't think I will find a better place.
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Current Review Score: 9.6 (9.624)

Overview of Review Score

The Review Score of 9.6 (9.624) out of 10 for Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.624 for Elizabeth Court is calculated as follows: ( (195 Excellents x 5) + (89 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 295 Ratings = 4.624
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elizabeth Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Sue

Sue

Job Title: Home Manager

My name is Sue, and I chose a career working within the care industry over 40 years ago. I truly believe that this was my vocation in life. Being able to make a positive difference to my residents and their well-being is one of the many advantages of working with the elderly. I feel that I am a very approachable person and will always take time to listen to anybody who wishes to discuss any areas or concerns with me. I have an open-door policy and am always open to suggestions to improve the well-being of our residents.

Alex

Alex

Job Title: Team Leader

Hi, I am Alex, and I am a team leader here at Elizabeth Court. I really enjoying working with everybody at Elizabeth Court, we have a great team here and I am proud to be able to pass on my knowledge to all. Working in a person-centred way allows me to understand what is important to individuals and their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elizabeth Court to verify any information. View our terms and conditions. Elizabeth Court has an Enhanced Service - more info.