Elizabeth Court

Grenadier Place, Caterham CR3 5YJ
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9.7 89 Reviews
  • Elizabeth Court, Caterham
Elizabeth Court is situated in a quiet village location in its own beautiful grounds in Caterham. The home provides residential and dementia care for up to 59 customers in homely and comfortable single ensuite rooms.

Elizabeth Court continues to welcome new residents for short breaks and permanent care.

Anchor works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor is a provider of dementia care and provides on-going training to care staff to ensure their approach always reflects best practice and recognise that everyone is an individual. Anchor encourages activities that enhance residents’ lifestyle, health and wellbeing through their Inspire programme.

They are one of England's largest providers of housing and care for those over 55 years of age and have more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1569
  • Self-Funded Residential Dementia Care: from £1569
  • RESPITE Self-Funded Residential Care: from £1569
  • RESPITE Self-Funded Residential Dementia Care: from £1569

Colleagues at Elizabeth Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Elizabeth Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Suzanne Lewis (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Elizabeth Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (59)

Visiting

  • Elizabeth Court welcomes visitors.

Parking

  • Onsite parking is available, including disabled spaces.

Elizabeth Court Reviews (89)

9.7

Elizabeth Court has a Review Score of 9.7 (9.691) out of 10, based on 20 reviews in the last 2 years.
Over all time Elizabeth Court has 89 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Elizabeth Court
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Total of 89, showing 21-40
Review from L S (Daughter-in-law of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first phone call, I knew this was going to be the place for my mother-in-law. Extremely helpful, arranged an assessment later in the afternoon at the hospital and called later in the afternoon to confirm they would be able to meet all her needs. Every member of staff has been welcoming which
made my mother-in-law settle in very quickly. She has really enjoyed her 6 weeks at Elizabeth Court and made many friends. Physical and healthwise has greatly improved which has allowed her to return to her own home.
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Review from A R (Grandson of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I strongly believe the care provided is outstanding. This is due to many factors including the excellent carers and support staff, the extra activities including arts and crafts and gardening club, the fantastic range of variety of food and drinks on offer every day. This care home is amazing, the resident
that I know is loving it here and is very happy.
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Review from Alison G (Daughter of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Elizabeth Court after a fall - she had spent two weeks in the hospital with a urine infection and needed 24-hour care when discharged. I used to work past Elizabeth Court and always got a lovely feeling from the residents in the garden, so they were the first place I called. One lady
answered the phone and couldn't have been more helpful. Two members of staff assessed Mum in hospital the following day, and my mum was transferred to the home the next day. The care she has received has been outstanding, and she settled very quickly. She is now a permanent resident.
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Review from Stephen M (Son of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Elizabeth Court outstanding for its care and support for my mother, who has Alzheimer's/Dementia. Staff are very attentive and friendly whilst the management is in close contact and keeps me up to date with regard to my mother's well-being.
Perhaps more activities would stimulate more;
however, I am aware of my mother's condition. Overall, I am very happy with the care my mother is receiving. Thank you to them all at Elizabeth Court.
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Review from S S (Son of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always pleasant atmosphere. Staff friendly and attentive. Always happy to discuss any issues and eager to solve any problems. I feel my mother is safe and well looked after here.
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Review from Terry S (Nephew of Resident) published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting Elizabeth Court for the past seven years where both my mother and uncle have been residents. I have always found the care provided very professional and caring. The staff are always pleasant and welcoming. I would recommend Elizabeth Court.
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Review from F L (Daughter of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy and feel extremely lucky to have Mum at Elizabeth Court. The rooms and communal areas are lovely and the garden will be lovely in the summer. She is well cared for and we feel very relieved that she is now being looked after twenty-four hours every day. Our experience with her previous
care home left us frightened for her safety and wellbeing, so it's a huge relief for her to be where we know she is safe.
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Review from M P (Respite Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful. Rooms excellent. The carers are very helpful and kind. I am here after a broken hip and could not have better care or attention. I came here for respite but may stay as I am nearly 90 and won't think I will find a better place.
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Review from K D (Daughter of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother at 97 years old has blossomed since arriving at Elizabeth Court. The staff are very caring and supportive of all her needs. I do not worry about her at all. I visit regularly and she is always happy. When I take her back if we have been out she always says 'home sweet home' when I take her
to her room. This means the world to us as a family.
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Review from C A (Daughter of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to thank all the staff at Elizabeth Court for the sensitive and loving care given to my mum throughout her almost three-year stay, especially in her final weeks. Everyone rallied around to try to make her as comfortable as possible and to support me and the wider family. Communication was well
managed across the various agencies, and when I was seeking more help, staff were understanding of where I was coming from and were prepared to go out of their way to assist. I don't know how they do it.
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Review from Ann L (Daughter of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has taken a while to settle, but all staff have gone out of their way to help her. The home is so comfortable, the food is excellent, and the activities enjoyable and appropriate. But the biggest asset in the home is the staff. They are united as a team, always cheerful, always doing a little bit
extra, with a smile!
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Review from Michael C (Son of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly, welcoming environment for both residents and visitors. Everywhere is always spotlessly clean. My mother looks so well cared for and is very happy here. She tells me the food is very good, as do the other residents. It is very reassuring to know Mum is safe and settled.
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Review from C P (Daughter of Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After an extensive tour of local homes, Elizabeth Court stood out. Since my parents moved in, the home has not disappointed. The staff are amazing! Always bright, cheerful, attentive and the kindness is overwhelming. The recent Halloween party portrayed how interactive and inclusive activities are.
The home is truly a 'care home' where care is paramount. A cheerful, bright and inspiring home - thank you.
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Review from S L (Daughter of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum lived very happily at Elizabeth Court from December 2018 until her death at the age of 102 in August 2022. The love and care Mum received from the staff was second to none, particularly in the last few months of her life when she was mostly confined to bed and receiving end-of-life care. My sister
and I always had complete peace of mind that Mum was well looked after and safe and that, should there be a problem, my sister, as mum's nearest next of kin would be informed immediately.
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Review from Gladys C (Resident) published on 27 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Elizabeth Court in 2021 owing to ill health and I found the home to be a most welcoming home, the care and support are so good. I wasn't walking when I first came here, but with the care and support, I am walking and enjoying life.
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Review from Tina S (Daughter of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum's recent respite experience was excellent. She enjoyed her stay immensely. The staff at Elizabeth Court are so friendly and warm. The atmosphere is very homely and comforting. After looking at several care homes Elizabeth Court was definitely the right choice for our mum. When we have to go to
full-time care we will definitely request Elizabeth Court. We can't thank the team enough for how they cared for Mum.
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Review from K B (Daughter of Resident) published on 3 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum moved into Elizabeth Court nearly 8 years ago as she was not safe at home and would wander from her house night and day, had many falls and following the passing of our Dad was confused and distressed. Mum needed around-the-clock care. The care has always been exceptional, the staff, many of
who have been there since Mum moved in, are kind and caring. They chat to Mum and although she is no longer able to communicate, Mum smiles a lot. The food has always been well presented and a cake is always made especially on birthdays. The chef and her staff make a special effort to ensure the food is of a high standard. I would highly recommend Elizabeth Court to others.
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Review from Karen W (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Elizabeth Court since before the pandemic. The staff know her well and have adapted over that time to her changing and increasing needs. I have been able to rest assured that she is in safe and caring hands. I have found the staff to be friendly, polite, kind and warmly
professional and am sure mum is in the best place.
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Review from Geraint J (Friend of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A welcoming reception area - clean, tidy, roomy, light. A member of staff had difficulty in locating one of my friends but a big plus is the number of staff present. A chair was offered and brought to each of the 2 rooms I visited which was a welcoming gesture. I witnessed kindness and courtesy to the
residents too. The rooms were small. I received comments that there are few activities present but I did see a resident enjoying a table activity.
Reply from Penny Jones, Manager at Elizabeth Court

Thank you for taking the time to review Elizabeth Court and we are pleased that you rate our overall experience as very good. I will ensure that our team is aware of your kind comments. We have different sizes of rooms at Elizabeth Court and always aim to accommodate our residents' wishes for their rooms. We have daily, weekly and monthly activities programmes, which are created with our residents' input however we respect if residents do not wish to participate.

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Review from Julie T (Daughter of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum seems happy and has settled in well. She says it's friendly.
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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.691 for Elizabeth Court is calculated as follows: ( (175 Excellents x 5) + (49 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 236 Ratings = 4.691
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elizabeth Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 15 Sep 2025

We currently have two vacancies for care at Elizabeth Court. Please contact us directly for further details.

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Awards / Recognitions (10)

Meet the Team (2)

Sue

Sue

Job Title: Home Manager

My name is Sue, and I chose a career working within the care industry over 40 years ago. I truly believe that this was my vocation in life. Being able to make a positive difference to my residents and their well-being is one of the many advantages of working with the elderly. I feel that I am a very approachable person and will always take time to listen to anybody who wishes to discuss any areas or concerns with me. I have an open-door policy and am always open to suggestions to improve the well-being of our residents.

Alex

Alex

Job Title: Team Leader

Hi, I am Alex, and I am a team leader here at Elizabeth Court. I really enjoying working with everybody at Elizabeth Court, we have a great team here and I am proud to be able to pass on my knowledge to all. Working in a person-centred way allows me to understand what is important to individuals and their families.

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