Elizabeth Court

Grenadier Place, Caterham CR3 5YJ

Elizabeth Court is situated in a quiet village location in its own beautiful grounds in Caterham. The home provides residential and dementia care for up to 59 customers in homely and comfortable single ensuite rooms.   

Anchor works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Anchor is a provider of dementia care and provide on-going training to care staff ensure their approach always reflects best practice and recognise that everyone is an individual. Anchor work in partnership with the National Association for Providers of Activities for Older People (NAPA) and encourage activities that enhance residents’ lifestyle, health and wellbeing.

Anchor was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. They are one of England's largest providers of housing and care for those over 55 years of age and have more than 40 years’ experience as a not-for-profit provider of services to older people.

Anchor reinvest the money made into retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

Group: Anchor

Person in charge: Sue Guyon (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 59

Rooms with ensuite WC: 59

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Directions:

Elizabeth Court is situated close to local services and amenities including:

Local supermarket within a short walk.
Surrey National Golf Club is a short distance away.
Doctor's surgeries are within a mile of Elizabeth Court.
The nearest hospital is East Surrey Hospital is within 6 miles.

Latest Care Quality Commission* Report on Elizabeth Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Elizabeth Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.568 for Elizabeth Court is calculated as follows: ( (138 Excellents x 5) + (73 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 222 Ratings = 4.568

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Elizabeth Court is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 16 Reviews ÷ 11.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Elizabeth Court has a Review Score of 9.6 (9.568) from 19 Reviews


Average Ratings

  • Excellent
    14
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elizabeth Court?

  • Extremely LIKELY
    16
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elizabeth Court

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Godson of Resident/Service User
    1
  • more

My mother is very well looked after. The staff are always very friendly and helpful. The food is always very good.

How likely would you be to recommend Elizabeth Court? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are very caring and there is a wide variety of activities on offer. The food is of excellent quality and the home is clean, tidy and has a lovely garden. Recent decorations have made the living areas more interesting and there are now some pet birds on site. The number of trips out also seems to be increasing.

How likely would you be to recommend Elizabeth Court? Extremely Likely

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Average Rating:   4.8 out of 5

Mum settled in very quickly and is well recovered now partly due to the continuity and genuine care of the staff here. Mum is safe and well looked after. We are looking forward to the activity coordinator's new ideas.
We are always made to feel welcome when we visit mum, whatever the time of day. Thank you.

How likely would you be to recommend Elizabeth Court? Extremely Likely

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Average Rating:   4 out of 5

I cannot express my gratitude and thanks for the wonderful staff who have looked after, cared and befriended my father in the years he has been at Elizabeth Court. Whenever I visited he always had a smile on his face, was well turned out, and treated with respect.

In the past year his health slowly deteriorated, nothing was too much trouble for the staff on my father's floor. The Duty Manager does a great job of keeping staff and residents on an even keel.
The Claremont staff cared for him in so many ways; from speaking, singing and dancing in Irish to making sure he was always happy, comfortable and well fed! Regularly, a particular member from Claremont would visit my father from the ground floor, I know my father enjoyed her company, as did I.

In the last weeks of my father's life, all the staff looked after my father in a happy, clean, comfortable environment, he died with dignity and respect.

Thank you to everyone.

How likely would you be to recommend Elizabeth Court? Extremely Likely

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Average Rating:   4.8 out of 5

Comfortable surroundings. Quiet professional atmosphere. Organised.
Cheerful, friendly welcoming staff. Clean, safe and secure.

How likely would you be to recommend Elizabeth Court? Likely

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Average Rating:   4 out of 5

I have found the majority of staff caring and friendly. I think that a bit more understanding of non-sighted residents would improve matters greatly. Perhaps more training is required?.

How likely would you be to recommend Elizabeth Court? Likely

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Average Rating:   4.1 out of 5

Not knowing what to expect, I have been most impressed with everything.

How likely would you be to recommend Elizabeth Court? Extremely Likely

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Average Rating:   4.5 out of 5

From initial entry your staff could not have been more helpful and caring. My wife and I were even offered a cup of tea and biscuits during our visit - brilliant.

How likely would you be to recommend Elizabeth Court? Extremely Likely

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Average Rating:   5 out of 5

Well looked after. Respite after breaking hip.

How likely would you be to recommend Elizabeth Court? Likely

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Average Rating:   3.9 out of 5

I live two hundred miles from the home so my visits are infrequent.
I am always impressed by the friendly welcome in reception the happy atmosphere, the cleanliness of the facilities and residents. The helpfulness of staff (arranging flowers etc) and the refreshments offered.

How likely would you be to recommend Elizabeth Court? Extremely Likely

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Average Rating:   5 out of 5

I think the staff that look after my mum are wonderful, fantastic and have the patience of saints.

How likely would you be to recommend Elizabeth Court? Extremely Likely

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Average Rating:   5 out of 5

I visit with a mutual friend every three week is to take Holy Communion to a resident. She always appears very well cared for and, though she is grieving, both the loss of her husband and her home, she is full of praise for the staff, care and facilities. I have been impressed by the staff and by the pleasant atmosphere.

How likely would you be to recommend Elizabeth Court? Extremely Likely

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Average Rating:   4.5 out of 5

The services provided for my aunt are very good indeed. I can see that the staff genuinely care for her and the facilities are very good. I am always contacted if something happens "beyond the norm".

How likely would you be to recommend Elizabeth Court? Extremely Likely

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Average Rating:   4.7 out of 5

I cannot praise Elizabeth Court enough. My mother has been a resident for 2 years and her care and support is consistently excellent.

How likely would you be to recommend Elizabeth Court? Extremely Likely

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Average Rating:   4.8 out of 5

The thing that impressed me the most was that the residents looked clean and had good clothes on which were laundered and ironed. Staff seemed caring and everything looked clean. It is like walking into a hotel!
Staff also were friendly and would come to your aid when needed except to two of them!!

How likely would you be to recommend Elizabeth Court? Extremely Likely

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Average Rating:   4.9 out of 5

Overall care is very good. Food is satisfactory, without being exceptional. Entertainment for residents was exceptional until about 2 years ago when one of two excellent entertainment staff left. It was still very good until a year ago when the second excellent staff member left. Entertainment and activities are now marginal with the single replacement staff member.

How likely would you be to recommend Elizabeth Court? Extremely Likely

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Average Rating:   3.9 out of 5

I do think the staff here are very respectful of the residents.

How likely would you be to recommend Elizabeth Court? Extremely Likely

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Average Rating:   4.8 out of 5

My father has been a resident at Elizabeth Court for two years and I am extremely happy with the care that he receives. The staff know my father very well and attend to all of his need. Elizabeth Court is a lively happy care home and very welcoming to residents family members. If I ever have issues concerning my father's care I can approach any staff member it is immediately addressed. I wouldn't hesitate to recommend Elizabeth Court to anyone looking for a care home or a loved one.

How likely would you be to recommend Elizabeth Court? Extremely Likely

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Average Rating:   4.8 out of 5

My uncle had lived alone all his live until 94 yrs old and we had always assumed that he would hate care home life. When he developed anorexia, fell, and suffered a brain haemorrhage we all felt that his life was pretty much 'over'. However, he survived, his first words to us after surgery were 'I don't know why they bothered', so he wasn't in a happy place. He has very poor sight, is hard of hearing and cannot walk. We requested that he have breakfast and tea in his room, and lunch in the dining room, which has worked extremely well, he cannot taste much so complains about the food, but we have had to replace all his trousers as his old ones had become 'rather snug!' When we visit we would reckon that someone comes into his room (with tea, or to empty the bin, or whatever) at least every half hour. He is always clean, tidy, sweet smelling and comfortable. What really marks Elizabeth Court out is the enthusiasm the staff throw into the activities. We first viewed the home on remembrance day, they had home made wreath decorations, wreath shaped home made cakes and a piper in a kilt for a remembrance service. They have visiting musical entertainment, visiting animals, sing alongs, arts and crafts, Easter activities, a tea party with St George slaying the dragon re-enacted for St George's day. Of course Father Christmas comes round on Christmas day. All residents, even the grumpy recalcitrant ones are encouraged to join in wherever they are able. Visiting children and dogs are encouraged. Our uncle is having the time of his life.

How likely would you be to recommend Elizabeth Court? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

3 Bed Vacancies

posted 19 Apr 2018

We currently have three vacancies for care at Elizabeth Court. Please contact us for further information.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Elizabeth Court