Elizabeth Court

David has been a resident in Elizabeth Court for nearly three years. He quickly settled into his new home from the beginning with the help of the staff. Being in management myself I appreciate how difficult the role can be, but high praise to Sue Lewis who is always on hand to assist and has a real empathetic stance and makes you feel like an extended member of the family. There are too many members of staff to sing their praises to but thank you . You know who you are.

A well managed/led care home, with a much valued "open door" policy... excellent.

The team brings a calm approach but continually strive and do deliver key care support for the needs of the individual in their care.

All the staff were very welcoming and made you feel very welcome with a smile and good morning.

My mother has settled into Elizabeth Court very well. I find the rooms, bedroom, dining, lounge very bright and comfortable. The food looks very good and varied. The care homes always looks clean and tidy. Most of all the staff are great. Very lucky to have my mum here.

Mum appears happy and well cared for; with friendly and professional staff. As a family we have no concerns and feel grateful for the support that the team at Elizabeth Court give mum.

My mother, 92, came to Elizabeth Court in January, inituiallly for respite care. The home was recommended to my family by another family member and we have not been disappointed No longer feeling safe at home by a series of falls, mum soon began to talk of feeling very happy at Elizabeth Court. She has now decided to live there permanently. We are extremely impressed by the excellent standard of care, and are so grateful to all the staff for their help and support at such a difficult milestone in mum's life, and their ongoing professional expertise and reassurance. We commend mum's particular "key Worker" who always "goes that extra mile."

We've been visiting Elizabeth Court with the children from a Childcare company for around a year now, and it has become such a special part of our routine. The residents and children have formed some truly lovely bonds, and it's amazing to see the genuine joy our visits bring to everyone involved.

The staff are always so warm, welcoming and friendly, and they really make us feel valued every time we visit. It's heartwarming to see the residents' faces light up when the children run into the room, and the excitement is very much shared by the children too. They always look forward to coming and often go home talking excitedly to their parents about the residents and the activities they've done together.

Elizabeth Court has created such a caring and positive environment, and we feel very lucky to be able to visit regularly. The connections between the residents and children are so meaningful, and it's wonderful to see the happiness these intergenerational visits bring.

My Mum has been a resident for 9 months now and she is very happy and well cared for. Despite my fears that she would remain in her room on her own, she is always to be found in the communal lounge enjoying the company. There is always a smile at reception when I visit, the carers are all really kind and helpful whilst encouraging independence where applicable and the team leaders are always ready to listen and help. I have found the manager and deputy manager to be really approachable, supportive and happy to help when I have needed some advice. What attracted me to this particular care home (apart from the proximity to my home) was that despite having 59 rooms it has such a cozy feel. The floors have two dining rooms and lounges on each floor so that there are usually only about 10 residents sharing each communal space. I also love that each bedroom has a front door with a knocker on it to make it feel like your own little home. My Mum says the food is lovely!

All the staff are engaging with us and residents. Activities seem to happen regularly. We are always made to feel very welcome.

I am happy here and satisfied with my care.

My father has been living at Elizabeth Court for over three months now. We couldn't have asked for anything more. The staff are so kind, patient and considerate. They really do look after each resident so well. The home has enabled Dad to be the best version of himself possible. The home has a positive, friendly atmosphere, and all the staff are so approachable. We really couldn't ask for anything more. I hope the staff get recognised for their compassion and professionalism.

It is not easy making the decision to go into care, but everyone at Elizabeth Court has given a wonderful welcome and support of care in every way to mum and my sister, and I.

I would like to say a big thank you to all the management and staff at Elizabeth Court. Visiting a neighbour, I was so impressed with the level of caring and effort that goes into making sure the residents are happy. After my neighbour being unsure about moving into a care home, it was so nice to see her with a big smile.

This is good news and bad news; good news because I am going home, bad news because I am leaving Elizabeth Court, which has provided me with excellent care for 6 weeks. I came here on 24th July after spending many weeks in Croydon University hospital. I had suffered from memory loss and confusion, which led to brain shunt surgery. At Elizabeth Court - I have been surrounded by caring, professional staff who have given me security and confidence, all with good humours. I have regained much of my strength through the activities and exercises and good nutritious food including well tenderised joints of meats. I have enjoyed many times in the garden. Thank you all for your kindness.

I am writing to express how pleased my husband and I were with the care he received during his 3 week respite stay. The staff were cheerful, competent and attended to his needs efficiently. Thank you so much.

Mum has been at Elizabeth Court since August 2024. Firstly for respite and then as a permanent resident. Mum is not a generally sociable person but was encouraged to join in the activities, particularly the Friday craft class and the visit of the local toddlers on Tuesday. She enjoyed both immensely. Mum developed pneumonia in June 2025 and was admited to hosptial. Mum has now been moved to a nursing home due to her ill health. Elizabeth Court's treatment of many was really helpful.

My mother had become isolated where she was living, and benefited from the friendship offered by other residents. She was fortunate to attend a wonderful 101st birthday party which was happening within the first week of her arrival. She was welcomed by all her care staff who seemed genuinely to enjoy her quirkiness. Every effort was made promptly to make her room feel like her home. I had peace of mind for the first time in ages, knowing that she was safe at night whenever she got out of bed. My whole family are so grateful to the home for allowing my mother back there after being discharged from hospital on palliative care. If they had not been able and willing to do this, either she may have died in hospital or been sent somewhere that may have been difficult for the family to visit. We were all able to visit her and say goodbye-there were so many family members who came. We were given the welcome and the space for this very important and significant day.

The staff are very caring. The bedroom was well provided. The security seems firm. During the heat wave the rooms were very hot, air conditioning in the bedrooms would be good.

I've been volunteering at Elizabeth Court for the past two years with my dog, Danny, and I can honestly say the staff are absolutely brilliant! Their care and dedication to the residents is clear in everything they do; they truly go above and beyond to ensure everyone feels happy and well looked after. Every visit is a joy; I always feel incredibly welcome. I also get to witness the wide range of engaging activities on offer and often catch the delicious aroma of the meals prepared by the chefs! (and get to try the very tasty homemade cupcakes). It's a wonderful place, and I'm so glad to be a part of it!