Elizabeth Court

Grenadier Place, Caterham CR3 5YJ
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9.7 88 Reviews
  • Elizabeth Court, Caterham
Elizabeth Court is situated in a quiet village location in its own beautiful grounds in Caterham. The home provides residential and dementia care for up to 59 customers in homely and comfortable single ensuite rooms.

Elizabeth Court continues to welcome new residents for short breaks and permanent care.

Anchor works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor is a provider of dementia care and provides on-going training to care staff to ensure their approach always reflects best practice and recognise that everyone is an individual. Anchor encourages activities that enhance residents’ lifestyle, health and wellbeing through their Inspire programme.

They are one of England's largest providers of housing and care for those over 55 years of age and have more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

Show Elizabeth Court on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1569
  • Self-Funded Residential Dementia Care: from £1569
  • RESPITE Self-Funded Residential Care: from £1569
  • RESPITE Self-Funded Residential Dementia Care: from £1569

Colleagues at Elizabeth Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Elizabeth Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Suzanne Lewis (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Elizabeth Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (59)

Visiting

  • Elizabeth Court welcomes visitors.

Parking

  • Onsite parking is available, including disabled spaces.

Elizabeth Court Reviews (88)

Total of 88, showing 1-20
9.7

Elizabeth Court has a Review Score of 9.7 (9.695) out of 10, based on 20 reviews in the last 2 years. Over all time Elizabeth Court has 88 reviews.

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Date Published

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Review from G W (Son of Resident) published on 11 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Elizabeth Court since August 2024. Firstly for respite and then as a permanent resident. Mum is not a generally sociable person but was encouraged to join in the activities, particularly the Friday craft class and the visit of the local toddlers on Tuesday. She enjoyed both immensely.
Mum developed pneumonia in June 2025 and was admited to hosptial. Mum has now been moved to a nursing home due to her ill health. Elizabeth Court's treatment of many was really helpful.

Reply from Suzanne Lewis, Home Manager at Elizabeth Court

Thank you for taking the time to leave us a review. It was a pleasure having Mum here with us at Elizabeth Court and it was great to see her getting involved and enjoying herself in the activities. She is very much missed. I am always happy to discuss any further feedback to ensure we can provide the best service for our residents and their loved ones. Thank you again and all the best

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Review from Jane Karalyn S (Daughter of Resident) published on 8 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had become isolated where she was living, and benefited from the friendship offered by other residents. She was fortunate to attend a wonderful 101st birthday party which was happening within the first week of her arrival. She was welcomed by all her care staff who seemed genuinely to enjoy
her quirkiness. Every effort was made promptly to make her room feel like her home. I had peace of mind for the first time in ages, knowing that she was safe at night whenever she got out of bed. My whole family are so grateful to the home for allowing my mother back there after being discharged from hospital on palliative care. If they had not been able and willing to do this, either she may have died in hospital or been sent somewhere that may have been difficult for the family to visit. We were all able to visit her and say goodbye-there were so many family members who came. We were given the welcome and the space for this very important and significant day.

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Review from D A (Wife of Resident) published on 16 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring. The bedroom was well provided. The security seems firm. During the heat wave the rooms were very hot, air conditioning in the bedrooms would be good.

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Review from Juliet H (Regular Volunteer) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been volunteering at Elizabeth Court for the past two years with my dog, Danny, and I can honestly say the staff are absolutely brilliant! Their care and dedication to the residents is clear in everything they do; they truly go above and beyond to ensure everyone feels happy and well looked after.
Every visit is a joy; I always feel incredibly welcome. I also get to witness the wide range of engaging activities on offer and often catch the delicious aroma of the meals prepared by the chefs! (and get to try the very tasty homemade cupcakes). It's a wonderful place, and I'm so glad to be a part of it!

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Review from P V (Niece of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle came to Elizabeth Court after a bad fall at home. The staff on his floor were very good and encouraged him to come out of his room. One in particular has worked wonders with him he seems happy and content no complaints. All the carers and workers are all very helpful and kind couldn't ask for
more.

Reply from Suzanne Lewis, Home Manager at Elizabeth Court

Thank you for taking the time to leave us a review. It is our priority here to provide tailored high-quality care within comfortable and homely environment, so we are very pleased you rated the Overall Experience at Elizabeth Court as excellent. Myself and the team are always on hand to answer any questions you may have, so please don't hesitate to reach out at any time. Thank you again, we look forward to seeing you again soon!

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Review from R C (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear dad was at Elizabeth Court for just over 18 months before he sadly died this Christmas. A lovely home with a big welcome, we always felt like it was a big extended family. The staff always greeted you by name, with offering tea and biscuits and there was always a hug and comfort offered if
needed. Dad had dementia and Parkinson's so was heavily reliant on the staff for every day living. They always treated him with respect and in turn he rewarded them with one of his smiles or a thumbs up. We as a family will be forever grateful for the care and love they showed to us. A big thank you.

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Review from Russ A (Son of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Elizabeth Court in April this year. After a short period of settling in she is now happy, comfortable and very well looked after. The staff are very caring, attentive and always ready to help in any capacity which gives me complete peace of mind.

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Review from Nicola G (Daughter of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Elizabeth Court for just over a year. Whenever I visit, the staff are always welcoming and know who know who I am. I like that there are planned activities and outings that mum is encouraged to join in and we are invited to as well. I like the 'extended family' atmosphere. Most importantly
mum appears content and comfortable.

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Review from Sonia L (Wife of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband who has Alzheimer's and dementia was discharged from the hospital having had pneumonia into Elizabeth Court, originally for two weeks. However, he was cared for so well and he was clearly happy and settled that we decided that this was a good place for him to be. All the carers are kind and
very caring and treat him as an individual. There are many activities and every effort is made to make sure that the residents are happy and content. I would thoroughly recommend the home to anyone who wants their loved one to be cared for as they would be in a loving homely environment.

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Review from Rachel L (Daughter of Resident) published on 10 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Elizabeth Court because she had dementia and was struggling to live at home after my dad died. The care home were fantastic. They really supported us as a family to get my mum installed and treated her with kindness and respect. My mum wasn't easy as the dementia had taken away her
social skills but the carers understood this and worked hard to understand her more. She had also got to the point where she didn't like washing, but they tackled this firmly and kindly and helped her to look presentable which we appreciated. Sadly my mum passed away unexpectedly; the care home dealt with this as well as we could have asked them to. I would recommend this care home to others.

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Review from A C (Daughter of Resident) published on 10 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially went for respite and will now continue to stay. Everyone without exception has been as kind and supportive to my mother and to me offering advice at this difficult time. Thank you. Elizabeth Court always looks inviting and has such a friendly atmosphere - the food always looks and
smells delicious. The activities programme is varied and interesting. The relief of knowing she is safe is so very reassuring. Thank you again.

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Review from J W (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family have been very happy with the care that has been provided for our mother. Our mum has taken part in many activities singing, dancing, puzzles, planting beans, church services and watching films about D-Day. All the staff have been amazing keeping is informed with her daily routine. I
have been nearly every day and have got to know some of them very well and happy to ask questions and just talk about the day. The staff are always smiling and happy (these are mum's words and lovely food as well)

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Review from Peter P (Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy here, well cared for.

Reply from Suzanne Lewis, Manager at Elizabeth Court

Thank you for taking the time to review Elizabeth Court and were pleased you rate our care and support as excellent. Were pleased you chose Elizabeth Court as your home and were glad you're happy. My door is always open to discuss all aspects of care and day-to-day life at Elizabeth Court.

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Review from Mark H (Son of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a welcoming smile when you arrive, and a nice bit of banter from the staff. They all interact well and are always cheerful. Mum seems happy and we don’t have any worries with the home. I would recommend it, maybe I’ll be there in a few year's time. Thanks guys.

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Review from S R (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been resident for several years. The staff are shining stars of Elizabeth Court. They are kind and most of all they are caring of their residents and treat them with respect. I would recommend Elizabeth Court to anyone who has a loved one that needs a lot of extra care.

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Review from J T (Daughter of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member moved to Elizabeth Court in November 2023 and thanks to all the amazing staff she has settled in so well. Whenever we visit she is always happy and looks well cared for. We have recommended Elizabeth Court
to lots of people.

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Review from Mary C (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Elizabeth Court are wonderful. They have consistently treated both my mum and my family with kindness, empathy and respect. They have encouraged my mum to build on her interests and to actively engage in these, in the home, which in turn has increased her confidence and sense of personal
achievement. I honestly don't know where we would have been without them!

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Review from E R (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After Covid my mother was diagnosed with vascular dementia, living at home no longer became sustainable. As an independent individual, the last thing my mother wanted was to leave her own home. After several attempts and subsequent escapes, she moved into Elizabeth Court. The staff made her feel safe
and cared for through a deep sense of compassion, professionalism and buckets of humour. When returning to Elizabeth Court from recent hospital visits my mother always felt she was returning home. Our family feel an enormous amount of gratitude to all the staff at Elizabeth Court.

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Review from Ian P (Son of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Realising that on discharge from hospital your father will not be able to return home is a shock. You are placing him in the hands of the unknown as he will need a care home. It is a difficult time. Thankfully we found Elizabeth Court. Our fears are allayed by an excellent, friendly, and knowledgeable
team led by a formidable and very professional manager and deputy manager. My father is happy. He is well looked after and is building a really good rapport with the staff and management, and meeting other residents. To everyone at Elizabeth Court a very big thank you.

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Review from L S (Daughter-in-law of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first phone call, I knew this was going to be the place for my mother-in-law. Extremely helpful, arranged an assessment later in the afternoon at the hospital and called later in the afternoon to confirm they would be able to meet all her needs. Every member of staff has been welcoming which
made my mother-in-law settle in very quickly. She has really enjoyed her 6 weeks at Elizabeth Court and made many friends. Physical and healthwise has greatly improved which has allowed her to return to her own home.

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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Elizabeth Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Elizabeth Court is calculated as follows: ( (176 Excellents x 5) + (48 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 236 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elizabeth Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Aug 2025

We currently have two vacancies for care at Elizabeth Court. Please contact us directly for further details.

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Awards / Recognitions (10)

Meet the Team (2)

Sue

Sue

Job Title: Home Manager

My name is Sue, and I chose a career working within the care industry over 40 years ago. I truly believe that this was my vocation in life. Being able to make a positive difference to my residents and their well-being is one of the many advantages of working with the elderly. I feel that I am a very approachable person and will always take time to listen to anybody who wishes to discuss any areas or concerns with me. I have an open-door policy and am always open to suggestions to improve the well-being of our residents.

Alex

Alex

Job Title: Team Leader

Hi, I am Alex, and I am a team leader here at Elizabeth Court. I really enjoying working with everybody at Elizabeth Court, we have a great team here and I am proud to be able to pass on my knowledge to all. Working in a person-centred way allows me to understand what is important to individuals and their families.

Frequently Asked Questions about Elizabeth Court

What types of Care is Elizabeth Court registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elizabeth Court have?

There are 59 Single Rooms.

What are the Facilities & Services at Elizabeth Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elizabeth Court to the centre of Caterham?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elizabeth Court to verify any information. View our terms and conditions. Elizabeth Court has an Enhanced Service - more info.