Elmfield House

Church Lane, Bisley, Woking GU24 9ED

Elmfield House Residential Home Woking, is located in the picturesque village of Bisley based near Woking, Surrey. Bisley is close to the A322 and is conveniently located close to Woking, Guildford and Camberley. The home is directly opposite the idyllic Bisley Green and is well known in the local community.

They are a family owned residential care home which caters for the needs of 18 elderly residents who have residential or dementia care needs. With just 18 residents it allows them to give a much more personal service, and allows them to feel part of the ‘family’ at Elmfield.

They have been caring and looking after residents for 25 years, during which time they have seen many changes in both the caring system and Elmfield House itself. However, one thing will never change, their ethos to create a ‘home from home’ environment, where residents feel safe, secure and valued, just as they would in their own home.

Independence is promoted and encouraged. It is company policy to involve residents in making as many decisions for themselves as possible. Every resident is provided and cared for with his or her individual needs in mind.

Owner: Elmfield House Residential Home Ltd

Person in charge: Niccii Gillett (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 18

Rooms with ensuite WC: 18

Facilities & Services: Palliative Care • Day Care • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Elmfield House Residential Home is located in the picturesque village of Bisley based near Woking, Surrey. Bisley is close to the A322 and is conveniently located close to Woking, Guildford and Camberley. The home is directly opposite the idyllic Bisley Green and is well known in the local community.

Visiting:

Open- door policy.

Parking:

Small car park at the front of the property. Roadside parking also available.

Latest Care Quality Commission* Report on Elmfield House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Elmfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Elmfield House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.78 for Elmfield House is calculated as follows: ( (103 Excellents x 5) + (29 Goods x 4) ) ÷ 132 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Elmfield House is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 11 Reviews ÷ 3.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Elmfield House has a Review Score of 9.8 (9.780) from 11 Reviews


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elmfield House?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elmfield House

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Very caring and homely environment. All the staff genuinely care about the residents.

How likely would you be to recommend Elmfield House? Extremely Likely

Overall Standard

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Average Rating:   4.7 out of 5

I am very pleased with the care and condition of Elmfield House, it is like a real home.

How likely would you be to recommend Elmfield House? Extremely Likely

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Average Rating:   4.8 out of 5

All good.

How likely would you be to recommend Elmfield House? Extremely Likely

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Average Rating:   4.7 out of 5

A brilliant small care home. Friendly staff very caring towards residents at all times. Food excellent, very clean and never smells. I cannot fault this care home at all.

How likely would you be to recommend Elmfield House? Extremely Likely

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Average Rating:   5 out of 5

Niccii Gillett, Manager at Elmfield House responded to this review on 11 Apr 2018:

Thank you for your compliments. It is lovely to hear such great feedback.

Elmfield offers a really homely feel. The staff are outstanding and look after residents in a wonderful way. They really know residents preferences and treat everyone with respect, care and love.
They have given my mother excellent quality of life nursing her back to health after a hospital stay. The atmosphere is supportive, friendly and professional. As a family, we are so impressed with the forward planning and sensitivity in discussing this.

How likely would you be to recommend Elmfield House? Extremely Likely

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Average Rating:   4.8 out of 5

Niccii Gillett, Manager at Elmfield House responded to this review on 11 Apr 2018:

Thank you Jane. It is a pleasure to care for your mother.

Elmfield House and staff have been exceptionally kind and caring. We are very impressed with the care and medical treatment he has been given. Elmfield House has excellent management. Our relative seems to be very happy with all aspects of Elmfield House.

How likely would you be to recommend Elmfield House? Extremely Likely

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Average Rating:   4.8 out of 5

Amazing home. Staff are constantly reassuring to residents and nothing is ever too much trouble for residents or family. The manager is particularly excellent. She has a heart of gold and the home is almost like her home too, she is so committed!

How likely would you be to recommend Elmfield House? Extremely Likely

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Average Rating:   5 out of 5

The ability to enter the home via the key code makes you feel you are entering your own home. The staff always make you feel welcome whatever the time of day.

How likely would you be to recommend Elmfield House? Extremely Likely

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Average Rating:   4.3 out of 5

Enfield is a lovely friendly home to live in.

How likely would you be to recommend Elmfield House? Extremely Likely

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Average Rating:   5 out of 5

From the outset when my Aunt moved into Elmfield I have been very impressed with the service, staff, facilities, paperwork and reviews of my aunt's progress.

How likely would you be to recommend Elmfield House? Extremely Likely

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Average Rating:   4.7 out of 5

I can’t speak more highly of the standard of care, compassion and commitment given by staff and management to residents. Elmfield House is like being part of one big happy family, nothing is ever too much trouble, residents are treated as individuals, not as numbers. Staff treat residents with sensitivity and compassion no matter what their care needs are.
It was one of the hardest decisions of my life when dad went into care but also one of the best decisions I have ever made! Dad is so happy at Elmfield House, he has made many friends and enjoys taking part in the social activities. As a family, it makes us feel secure in the knowledge that dad is being properly looked after in a professional, loving caring environment.

How likely would you be to recommend Elmfield House? Extremely Likely

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Average Rating:   5 out of 5

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