Elmfield House Care Home

Church Lane, Bisley, Woking GU24 9ED
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10 60 Reviews
  • Elmfield House Care Home, Woking
Elmfield House Care Home is a MULTI AWARD WINNING Care Home located in the picturesque village of Bisley, near Woking, Surrey. It is a family owned residential care home which caters for the needs of 18 elderly residents who have residential or dementia care needs. With just 18 residents it allows the team to give a much more personal service, and allows residents to feel part of the ‘family’ at Elmfield. Bisley is close to the A322 and is conveniently located close to Woking, Guildford and Camberley. The home is directly opposite the idyllic Bisley Green and is well known in the local community.

Elmfield House have been caring and looking after residents for 25 years, during which time they have seen many changes in both the caring system and Elmfield House itself. However, one thing will never change, is the ethos to create a ‘home from home’ environment, where residents feel safe, secure and valued, just as they would in their own home.

Independence is promoted and encouraged. Residents are involved in making as many decisions for themselves as possible. Every resident is always provided and cared for with his or her individual needs in mind. This personalised bespoke care is what makes Elmfield House different from all other care homes.
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Care Provided by Elmfield House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 18 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1700
  • Self-Funded Residential Dementia Care: £1100 – £1700
  • RESPITE Self-Funded Residential Care: £1100 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1700

All our fees are dependent on an assessment of the potential resident to see if we can meet their needs and the type of room available. All our rooms are en-suite. Being a small care home we focus on the individual to ensure we could meet their needs.

These prices are only a guideline, please contact Elmfield House Care Home to find out the exact price for your requirements.

Contact Elmfield House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Elmfield House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Ms Niccii Gillett (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Open-door policy.

Parking

  • Car park at the front of the property. Roadside parking also available.

Elmfield House Care Home Reviews (60)

10

Elmfield House Care Home has a Review Score of 10 (9.962) out of 10, based on 33 reviews in the last 2 years.
Over all time Elmfield House Care Home has 60 reviews.

Overall Experience
  • 57
  • 3
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Date Published
  • 60
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Reviewer Connection to Elmfield House Care Home
  • 21
  • 19
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
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Total of 60, showing 1-20
Review from S B (Son of Resident) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visit dad each week at Elmfield House and he is always happy to see us. He has made many friends and has settled in so well at the home. He loves the food and all the many activities that go on each week. We could not be happier over the care he receives.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
It is indeed lovely to see a family visit their loved one as regularly as you do. Your dad loves to see you visit and he has settled into life at Elmfield remarkably well. He has indeed made many…read more
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Review from H B (Son of Resident) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad still loves it at Elmfield House. He is very settled here and has now been here for a number of years. As a family we have no worries or concerns as he is always well presented and is always happy when we visit him each week. Thank you to team for always making sure dad is happy and well looked
after.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of Elmfield House. Your dad is indeed very settled at Elmfield and enjoys our daily activities and trips out to the green and local shops. It is always a delight for…read more
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Review from N B (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just left dad and as always he is very happy at Elmfield House. He has made so many friends, and it is lovely to see him always smiling. The daily social media posts enable my brother and sister to also keep up to date on dad. Keep up the great work at Elmfield House.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review about your dad. It is lovely to read that he is very happy at Elmfield House and he has indeed made many friends. He is a character and loves a laugh with everyone.…read more
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Review from S F (Friend of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The residents always look happy when I pop in and the staff are always there to help when needed. Plenty of activities to keep them amused.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of Elmfield. It is always so nice to see you visit and see the residents. Having lots of activities does keep the residents engaged and they always love to see you as…read more
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Review from S D (Son of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad still loves life at Elmfield. The weekly horse visits and trips out to the duck pond keep him healthy and active. He has been there for over a year now and we cannot fault the care he receives. He is very at home with his friends around him. Being small this place is perfect for him.
Reply from Darren Somauroo, Director at Elmfield House Care Home
Thank you for your lovely review of Elmfield House. Dad does indeed love the horse visits and weekly trips to the duck pond. He is in remarkable shape for his age and the physical activity is a great…read more
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Review from S H (Daughter of Resident) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enfield is a very nice clean friendly home. The staff are very caring and are always trying their best to look after our families, as well as looking after our the families too. It has a family atmosphere which bigger homes don't have.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of Elmfield House. It is lovely to see you visit so regularly and see all the hard work that the team do on a daily basis. We do pride ourselves on being a small care…read more
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Review from Rishi P (Son-in-law of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law is very happy here. He loves the staff and has made some great friends. We love to see him in all the monthly newsletters. Before he moved in we were worried that he would be lonely. But we need not worry now as he is kept busy everyday with so much going on. The weekly updates from
the manager ensure that as a family we know about his care needs. Well done Elmfield House for excellent communication for how he does each week. He is always well turned out and loves the home cooked cakes.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your glowing endorsement of Elmfield House. We are delighted that your father in law loves life at Elmfield and he has indeed made some great friends. We are very proud of our monthly…read more
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Review from Fran S (Granddaughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan stayed at here and I couldn't be happier with the care she received. The facilities are very clean, and thoughtfully designed to create a comfortable environment. What stood out the most was the dedication of the staff. They went above and beyond to make her feel at home, showing kindness and
patience every step of the way. It was comforting to know she was in such good hands, surrounded by people who genuinely cared about her well being. I'd highly recommend Elmfield House Care Home to anyone looking for a warm, caring place for their loved ones.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of Elmfield House. We are delighted to read that you could not be happier with the care that your nan received. Thank you for being so complimentary about our…read more
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Review from J P (Niece of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle is so settled and happy at Elmfield House Care Home. He is still very engaged with all the activities and he loves to see the horse visit every week to feed him carrots. Christmas was very special there and he loved the presents that they bought for him. It is so nice to still see him engaged
and keeping active everyday. The staff do a wonderful job day in, day out.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of Elmfield. Your uncle has been with us for quite some time now and he is indeed very settled at Elmfield. He is indeed very engaged with all the activities and he…read more
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Review from Tony B (Brother of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is still very happy at Elmfield and has been for a number of years now. I still cannot fault the care that she receives. The carers are fabulous and will always help in any way they can. I still love to see the newsletter each month which celebrates all that is excellent about Elmfield House.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review about the care that your sister receives at Elmfield House. We are very proud to celebrate all that we do at Elmfield in our monthly newsletter and we get a lot of…read more
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Review from Matt S (Nephew of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been at Elmfield for around 5 years now and in that time I've witnessed an exceptional level of care not only for my uncle, but for the other residents too. The staff go above and beyond to ensure my uncle is well looked after and there are a good range of activities that he gets involved
in. He often is able to tell me of the things he has done during the week and this means I rest easy knowing he is doing well when me and other family members are not around.


Over the 5 years I've come to know the staff at Elmfield well and I value them so highly I cannot express my gratitude enough. Thank you for continuing to offer such a high level of care.

Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your review of Elmfield House. We are delighted to read how glowingly your uncle speaks to you about the care and activities he does. He does have a lot of character and the staff love…read more
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Review from L S (Grandson of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my granddad every two weeks and every time he's extremely happy. He only has good things to say about his carers and every time I visit they are extremely welcoming and I can tell they really enjoy what they do. He always says his favourite part of the day is lunchtime as he really enjoys the
food.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review about the care that your granddad receives. We are delighted to read that he is extremely happy and that he only has good things to say about his carers. Your…read more
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Review from A S (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit dad every week at Elmfield House and he always looks well and happy. The carers do a fabulous job and he loves them dearly. He loves his trips out to the duck pond and enjoys the daily activities. The food is always well presented and it is lovely to see him happy and settled.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of your dad's care at Elmfield House. We are grateful for your kind words about the carers and he does indeed love his trips out to the duck pond. We pride ourselves…read more
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Review from Kim M (Daughter of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was moved to Elmfield House Care Home from France in July 2024. Since that time, which was a traumatic time for our mother and us, Elmfield House allowed us to feel mum is supported, safe and cared for. Patient, comforting staff and the manager has been in constant contact with us regarding
mum's care.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for taking the time to write such a lovely review of Elmfield House. It was indeed a very traumatic time for you all as a family when mum moved across from France to us. The team supported…read more
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Review from Nina W (Daughter of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother moved to Elmfield House in July 2024. The staff are excellent and offer dedicated one to one care which has been invaluable.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of Elmfield House and for describing the staff as excellent. One to one care is very important and your mum does indeed benefit from this. It is always nice to see you…read more
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Review from G S (Granddaughter of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan is currently a resident at Elmfield House Care Home and is receiving amazing care from the team. They are always happy to help with anything she needs and also communicate well with the family. Thank you so much guys, would highly recommend.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of Elmfield House Care Home and for acknowledging the amazing care that your nan receives from the team. It is so nice to read that every time you see the team that…read more
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Review from K J (Niece of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff here are polite and very friendly. This is a wonderful care home who clearly care about their residents. The care home is always clean and tidy and have the perfect facilities. I would highly recommend.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of Elmfield House and for acknowledging that all the staff are polite and very friendly. The team love all the residents dearly and we pride ourselves on making it a…read more
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Review from Sue D (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elmfield House has been home to my 105 year old mother for more than four years. She feels part of a family and dearly loves the manager and all the carers. She is treated with dignity and affection and often tells me how happy she is to be in Elmfield. As well as being a warm and caring environment,
it is extremely efficient and well-managed. The standard of food and cleanliness is excellent. Our family feel so lucky that my mother is in such a beautiful place and is so wonderfully cared for.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your glowing endorsement of Elmfield House. Your mother has thrived at Elmfield House and we are so proud that she has reached such a monumental landmark. We are indeed like one big…read more
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Review from K I (Daughter of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just had another lovely visit with dad at Elmfield House. Whilst the weather is not great, it was lovely to see him smiling and so settled. The staff do an amazing job at keeping him content. The Christmas decorations in the enclosed garden are lovely for him to look out on. A lot of care and detail
have gone into them. A big thank you to all the staff.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
Thank you for your lovely review of Elmfield. We are delighted to read that you are happy with the care that your dad receives and that he is nice and settled. We appreciate your kind words about the…read more
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Review from J S (Son of Resident) published on 6 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is very happy at Elmfield House Care Home. He continues to visit Teas on the Rec which was very important to him as he has lots of friends there. He also gets his daily walks over to the duck pond. A lovely care home with staff who know dad very well. He loves to bird watch and he is very content.
The team at Elmfield House really do care about dad which is so nice and reassuring. A big thank you Elmfield House.
Reply from Niccii Gillett, Manager at Elmfield House Care Home
We are delighted to read that dad is so happy at Elmfield and that he loves his visit to Teas on the Rec. Dad's daily walks are very important to him and he loves to see the ducks on the pond. Thank…read more
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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Elmfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.962 for Elmfield House Care Home is calculated as follows: ( (383 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 396 Ratings = 4.962
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elmfield House Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 07 Nov 2025

In the tranquil location of Bisley, overlooking the green, we have available en-suite bedroom in our family-run care home. We offer 24-hour residential care. Please contact us the Manager for more details. The Manager will then arrange a convenient time for you to view the Home. Please read our CQC report that we pride ourselves on. It shows how care, safety and happiness for our residents are our priority. Please see our website for further details about what makes life at Elmfield House so special. We have been rated 'Best Care Home 2021, 2022, 2023, 2024 and 2025 Surrey' by Global Healthcare Pharmaceutical, Lawyer International AND Global 100, as well as being rated the Top Care Home in Woking, Surrey by carehome.co.uk. Please see our website for further details of our award winning team.

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Awards / Recognitions (10)

Meet the Team (1)

Niccii

Niccii Gillett

Job Title: Registered Manager Joined: 2014

Our Registered Manager at Elmfield House is Miss Niccii Gillett. She has a wealth of knowledge and experience having worked in Health and Social Care for over 21 years. Niccii has been our Registered Manager for over 7 years now and is a long standing member of the team. Niccii has a Level 7 QCF in Health and Social Care Management and she oversees a Senior Care Team who are all trained to at least Level 3 QCF/NVQ standard in HSC.


Since taking over as Manager of Elmfield House in 2014 Niccii has made made significant changes and created and introduced documentation to ensure full regulatory compliance. Niccii has maintained five 'goods' in all of our CQC inspections and in our last inspection in 2019, the lead inspector encouraged Niccii to appeal for 'Outstanding' ratings in the Well led and Caring KLOEs.


Niccii has excelled in creating meaningful relationships within the village of Bisley, making Elmfield House an integral and much-loved part of our community. Niccii was voted for Business Person of the Year award in our village. in 2020. Sadly, due to Covid 19 restrictions, the event did not go ahead. Niccii has enhanced the reputation and profile of Elmfield House making the home known to be one of the best in the area amongst healthcare professionals and the Local Authorities. This was done by showcasing the changes, improvements and success stories. She project managed increasing the occupancy of the care home in 2014. The home was still being lived in by our residents during this time and this required precision planning and excellent communication skills between all involved.

Frequently Asked Questions about Elmfield House Care Home

What types of Care is Elmfield House Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elmfield House Care Home have?

There are 18 Single Rooms.

What are the Facilities & Services at Elmfield House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elmfield House Care Home to the centre of Woking?

3.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elmfield House Care Home to verify any information. View our terms and conditions. Elmfield House Care Home has an Enhanced Service - more info.