Elmfield House Care Home

Church Lane, Bisley, Woking GU24 9ED
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10 59 Reviews
  • Elmfield House Care Home, Woking
Elmfield House Care Home is a MULTI AWARD WINNING Care Home located in the picturesque village of Bisley, near Woking, Surrey. It is a family owned residential care home which caters for the needs of 18 elderly residents who have residential or dementia care needs. With just 18 residents it allows the team to give a much more personal service, and allows residents to feel part of the ‘family’ at Elmfield. Bisley is close to the A322 and is conveniently located close to Woking, Guildford and Camberley. The home is directly opposite the idyllic Bisley Green and is well known in the local community.

Elmfield House have been caring and looking after residents for 25 years, during which time they have seen many changes in both the caring system and Elmfield House itself. However, one thing will never change, is the ethos to create a ‘home from home’ environment, where residents feel safe, secure and valued, just as they would in their own home.

Independence is promoted and encouraged. Residents are involved in making as many decisions for themselves as possible. Every resident is always provided and cared for with his or her individual needs in mind. This personalised bespoke care is what makes Elmfield House different from all other care homes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 18 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All our fees are dependent on an assessment of the potential resident to see if we can meet their needs and the type of room available. All our rooms are en-suite. Being a small care home we focus on the individual to ensure we could meet their needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ms Niccii Gillett (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Open-door policy.

Parking

  • Car park at the front of the property. Roadside parking also available.

Elmfield House Care Home Reviews (59)

10

Elmfield House Care Home has a Review Score of 10 (9.961) out of 10, based on 32 reviews in the last 2 years.
Over all time Elmfield House Care Home has 59 reviews.

Overall Experience
  • 56
  • 3
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Date Published
  • 59
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Reviewer Connection to Elmfield House Care Home
  • 20
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  • 4
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  • 2
  • 1
  • 1
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Total of 59, showing 21-40
Review from R T (Grandson of Resident) published on 6 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love coming to visit my grandad on a regular basis and seeing how happy he is at Elmfield House. He is always well presented and he has made lots of friends. There are lots of activities always going on for such a small care home. My grandad especially likes to see the horse visit and feed him carrots!
The staff are very friendly and it is like a home from home.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for visiting your granddad so often. It is always a highlight of his day to see you, so thank you for making him smile so much. He is always beaming after you have visited. We take pride in ensuring that all the residents are well-presented with lots of activities going on each day. Our local horse loves to visit the residents as he gets extra carrots every time he sees them! Thank you for acknowledging our friendly staff and for being a home-from-home environment. Best wishes from us all at Elmfield.

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Review from K D (Son of Resident) published on 6 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely , small care home where dad is very happy and settled. His daily trips out to the shop and to the duck pond are lovely to see. The monthly newsletter is so detailed and is one of the reasons why we chose this care home for him. It is always a hard decision to put a loved one into a care home,
but we feel reassured with the excellent communication that he is in the right place. Thank you to all the amazing staff at Elmfield.
Reply from Niccii Gillett, Maanger at Elmfield House Care Home

Thank you for your glowing endorsement of Elmfield House. We are a small care home and your dad is indeed very happy and settled at Elmfield. We pride ourselves on all our daily trips to the village shops and duck pond. Dad does particularly enjoy these trips. Thank you for highlighting our excellent communication with loved ones to ensure you are fully informed of dad's progress. Thank you also for your kind words about the staff. Best wishes from us all at Elmfield.

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Review from Francis J (Nephew of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After quite an extensive review of suitable care homes in the area, we came across Elmfield House Care Home through a personal recommendation. We chose Elmfield to look after my elderly aunt after we had met the manager and seen the facilities.
Elmfield's premises are quite small and it certainly
wouldn't be described as a luxury establishment. However, the smaller premises provide a much more intimate feel - more like a home than a hotel - and the care provided was really first-class. We saw that staff developed close relationships with residents and that this was possible because there didn't seem to be a constant turnover of agency staff that was evident elsewhere.
When we visited, my aunt always appeared well-turned out and cared for. For her part, she seemed happy, content, personally cared for and safe - everything we were looking for. The general ethos of Elmfield stems from the leadership and influence of the manager; residents and relations alike have much to be grateful to her for.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you, Francis, for your glowing endorsement of Elmfield House. We pride ourselves on the intimate feel that is fostered from being a small care home compared to the other larger care groups. Providing first-class care is an integral part of what makes us special and thank you for acknowledging our care delivery to your aunt. Long-standing staff and no use of agency is also something that makes us special and different to the other local, larger care homes. Your aunt was a delight to have at Elmfield and please do pop in if you are ever passing by. Best wishes from us all at Elmfield.

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Review from D P (Son of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very clean well well-run establishment staff and manager do everything and more to care for all residents. The food is varied and of excellent quality. The menu changes daily to facilitate all dietary requirements and residents' needs. When enquiring the manager was more than helpful, and supplied
me with all the information I required, all answers were truthful and I was more than impressed.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your glowing endorsement of Elmfield House. We are delighted to read that you view the home as very clean and well-run by the staff and management. We pride ourselves on our varied menu and for sourcing good quality produce for our residents. Good nutrition is important for strong bones and a healthy lifestyle. We are extremely transparent with all our families so that we build close relationships with their loved ones. At Elmfield House we will always deliver the best care for all our wonderful residents. Wishing you and your family the very best and thank you for taking the time to write a review of our service.

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Review from Joseph A (Son of Resident) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the Elmfield House team enough for their work with my father. They always go above and beyond to ensure he feels at home and well looked after. The whole family have noticed such an improvement in his well-being and we are eternally grateful for everything the Elmfield House carers do
for him.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your kind words about the team at Elmfield. We are delighted to read that you feel the team go above and beyond and that you can see a significant improvement in your father's well-being. We look forward to seeing you and your lovely family visit again soon. Best wishes from us all at Elmfield House.

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Review from B A (Son of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are very kind and helpful in a friendly atmosphere. Senior staff management are efficient and available to answer queries. Room excellent very clean, lovely shower room. Being a small care home there is a very homely feeling and not too noisy.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your kind words about the care staff and management. The team take great pride in the work that they do to ensure the home is clean and tidy and being a small care home we are able to ensure we best meet the needs of all our residents.

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Review from M C (Friend of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and helpful.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your kind words about the staff. We pride ourselves on being a friendly, helpful and open care home to all our lovely residents, families and friends. We look forward to seeing you visit again soon. Best wishes from us all at Elmfield.

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Review from A F (Son of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is very happy at Elmfield House. He has settled in very well and the staff are very considerate and helpful. We chose this home because it was small and the staff clearly know the residents well. Every time we visit we are welcomed in and dad looks very happy. We cannot fault this wonderful home
and thank all the staff for their dedication and commitment.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review of Elmfield House. We are delighted to read that dad is very happy and well cared for by the team. We pride ourselves on being the only small home in the locality. This sets us apart from all the other large homes. Thank you for being so complimentary about Elmfield House and we look forward to seeing you visit again soon. Best wishes from us all at Elmfield.

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Review from S G (Daughter of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has gained weight, looks well and engaging with very caring staff. Her room is clean and well-maintained. She is occupied, treated with respect and well cared for which puts my mind at rest as I do not reside in UK. Nothing is toomuch trouble for the staff, the home is well run and any requests
are implemented forthwith. Elmfield deserves 5 stars.
Reply from Darren somauroo, Manager at Elmfield House Care Home

Thank you for your lovely review of Elmfield House. Thank you acknowledging that mum has gained weight, looks well and is engaging with the staff. We pride ourselves on the our cleanliness and the fact that the residents are at the centre of everything we do. Thank you for your lovely words and it is always lovely to see you visit mum. Best wishes form us all at Elmfield House.

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Review from L N (Daughter of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful care home. I could not be happier with the care my mother receives here at Elmfield. All the staff are very competent and caring. A real home from home.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your glowing endorsement of Elmfield House. Being a small care home the staff are well trained to know the residents very well. Thank you for acknowledging that we are a caring and competent team, this does mean a lot to us. We pride ourselves on being a real home from home. Best wishes from us all at Elmfield House.

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Review from P T (Daughter of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here since December and has settled well. We chose Elmfield because we had previous experience with it and love the homely and relaxed atmosphere and the good relationships between the staff and residents. I also find Manement very approachable and willing to make adjustments to routines
when mum displays signs of anxiety.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review of Elmfield. We are delighted to read that you feel that mum has settled in well and that you like the homely and relaxed atmosphere. This is something we pride ourselves on and will continue to strive for excellence in all that we do for our wonderful residents. The staff are highly trained and we are like one big family. Best wishes to you and your family from us all at Elmfield.

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Review from Andrew M (Son of Resident) published on 29 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall care that my mother has received is excellent. This is attributed to the staff who are caring and supportive to all the resident's needs. Every time I visit I get a great sense of community and concern for the well-being of the residents.
This is undoubtedly a well-run care home that I
have no hesitation in recommending.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your glowing endorsement of Elmfield House. We are delighted to hear that you feel that the care Mum receives overall is excellent. We take a great deal of pride in ensuring only the best for our residents. As a small care home we know the needs of all our residents extremely well and our transparency with families ensures we continue to foster excellent relationships. Wishing you and your family the very best for 2024.

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Review from T S (Son of Resident) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a homely residence and we've got to know many of the staff in the years Mum has been here. It's reassuring to know how caring the staff are and Mum has settled in well and become one of the community here.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your review of Elmfield House. We appreciate your kind words about how caring the staff are and Mum has indeed settled in well and become one of the community at Elmfield. We look forward to you visiting again soon. Best wishes from us all at Elmfield.

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Review from Helen C (Daughter of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really pleased with how welcome Mum was made to feel when she was admitted. She settled in quickly and seems very happy here. There are many activities, which the residents enjoy. As it is a small home, it feels personal and friendly. Food and drink looks very varied and good quality. Mum looks
and seems so much better now and this is down to the care and attention she is receiving.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your glowing endorsement of Elmfield House. We are delighted to read that you are really happy with the care and treatment that your lovely mum receives from the team. Activities are indeed a very big thing for us at Elmfield and we pride ourselves on the variety of trips and events we organise on a regular basis. This helps with the residents' wellbeing. Your mum has settled in to life at Elmfield fabulously and we are so happy to read how happy you are too. Best wishes to you and your lovely family from us all at Elmfield House.

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Review from N S (Daughter of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot offer enough praise for the staff and care at Elmfield House. My mum is very settled and happy and shares a wonderful relationship with the staff. Mum really enjoys the outings and activities, and she has joined in with so many. I love to see the updates on social media. The manager and staff
keep me very well informed of what's going on for and with my mother. I am very grateful for all they do for her.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review of Elmfield House. We are so delighted to read that you praise the team so highly. Your mum is a delight to have at Elmfield and she is indeed very happy and settled. She loves our weekly trips to Teas on the Rec, and we acknowledge the importance of posting regularly on social media so that families and friends can see their loved ones happy, and enjoying life at Elmfield. Keeping relatives up to date on their loved ones is what makes us special at Elmfield and thank you for taking the time to acknowledge all that is great about Elmfield. Best wishes to you and your lovely family from us all at Elmfield.

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Review from A C (Granddaughter of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my grandma has come to Enfield she has been in excellent spirits and always tells us how happy she is to be here. We can see this in how bright she is and engaged, obviously having a great relationship with the staff who obviously care very much about her to take such good care of her. Visiting
is always a positive experience and everyone is super helpful. Thank you Elmfield House.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you Anna for your kind words about Elmfield House and for stating how happy your grandma is. We are very glad to see that your grandma is engaged and has great relationships with the staff. This is a very important aspect of life at Elmfield and one that we will always promote as much as possible. It is lovely to see you visit and we will always go the extra mile for our wonderful residents. Best wishes to you and your lovely family from us all at Elmfield.

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Review from T W (Daughter of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother seems very happy at Elmfield, the staff are lovely and the food is great.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review of Elmfield House. We are happy to hear that your mother is happy at Elmfield and we will feed back the positive comments to the staff. All our food is home-cooked on site and thank you for acknowledging that the quality is great. We look forward to you visiting again soon to visit your mother. Best wishes from us all at Elmfield.

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Review from J H (Son of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and kindness shown by the staff always towards my mother-in-law. The atmosphere at Elmfields is warm, welcoming and reassuring and always a pleasure to visit.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review of Elmfield House. We appreciate your kind words about the excellent care and guidance that your mother-in-law receives. Thank you also for acknowledging the warm and welcoming atmosphere that we have at Elmfield. It is always lovely to see you visit so regularly. A very big thank you from us all at Elmfield House.

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Review from H S (Daughter of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for nine months and we have been very happy and content we cannot fault the staff, management, food, care or mum's treatment. The home is small but lovely because of that.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your kind review of Elmfield House. We are delighted to hear that you cannot fault the staff, management, food, care or your mum's treatment. We are a small care home and we take great pride that we are able to offer a bespoke service of care that is different to the larger care homes in the area. We love the fact that we forge close bonds with the residents and families. The very best wishes to you and your lovely family from us all at Elmfield House.

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Review from P K (Son of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I regularly visit my mum at Elmfield and I am always amazed by how well cared for she is. The staff go above and beyond expectations daily from the manager to all the staff of every department. The food is wonderful and the home always smells of homemade cooking. There are always activities and outings
within the home and my mum loves to join in. I can see what is going on by checking social media. Mum always looks well-presented. She is very happy as are the whole family.
Reply from Niccii Gillett, Director at Elmfield House Care Home

Thank you for kindly taking the time to write a review about the care that your mum receives at Elmfield House. Thank you for also acknowledging that the staff go above and beyond for our wonderful residents. We take great pride in our home-cooked food that is all made on-site. Our activities and outings are a big part of what makes Elmfield a special place. We post regularly on social media so that all families and friends are kept up to date on what their loved ones are up to. Thank you once again for your lovely review and we look forward to seeing to visit again soon. Best wishes from us all at Elmfield House.

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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Elmfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.961 for Elmfield House Care Home is calculated as follows: ( (371 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 384 Ratings = 4.961
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elmfield House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 25 Aug 2025

In the tranquil location of Bisley, overlooking the green, we have available en-suite bedroom in our family-run care home. We offer 24-hour residential care. Please contact us the Manager for more details. The Manager will then arrange a convenient time for you to view the Home. Please read our CQC report that we pride ourselves on. It shows how care, safety and happiness for our residents are our priority. Please see our website for further details about what makes life at Elmfield House so special. We have been rated 'Best Care Home 2021, 2022, 2023, 2024 and 2025 Surrey' by Global Healthcare Pharmaceutical, Lawyer International AND Global 100, as well as being rated the Top Care Home in Woking, Surrey by carehome.co.uk. Please see our website for further details of our award winning team.

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Awards / Recognitions (10)

Meet the Team (1)

Niccii

Niccii Gillett

Job Title: Registered Manager Joined: 2014

Our Registered Manager at Elmfield House is Miss Niccii Gillett. She has a wealth of knowledge and experience having worked in Health and Social Care for over 21 years. Niccii has been our Registered Manager for over 7 years now and is a long standing member of the team. Niccii has a Level 7 QCF in Health and Social Care Management and she oversees a Senior Care Team who are all trained to at least Level 3 QCF/NVQ standard in HSC.


Since taking over as Manager of Elmfield House in 2014 Niccii has made made significant changes and created and introduced documentation to ensure full regulatory compliance. Niccii has maintained five 'goods' in all of our CQC inspections and in our last inspection in 2019, the lead inspector encouraged Niccii to appeal for 'Outstanding' ratings in the Well led and Caring KLOEs.


Niccii has excelled in creating meaningful relationships within the village of Bisley, making Elmfield House an integral and much-loved part of our community. Niccii was voted for Business Person of the Year award in our village. in 2020. Sadly, due to Covid 19 restrictions, the event did not go ahead. Niccii has enhanced the reputation and profile of Elmfield House making the home known to be one of the best in the area amongst healthcare professionals and the Local Authorities. This was done by showcasing the changes, improvements and success stories. She project managed increasing the occupancy of the care home in 2014. The home was still being lived in by our residents during this time and this required precision planning and excellent communication skills between all involved.

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