Elmfield House Care Home

Church Lane, Bisley, Woking GU24 9ED
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9.9 64 Reviews
  • Elmfield House Care Home, Woking
Elmfield House Care Home is a MULTI AWARD WINNING Care Home located in the picturesque village of Bisley, near Woking, Surrey. It is a family owned residential care home which caters for the needs of 18 elderly residents who have residential or dementia care needs. With just 18 residents it allows the team to give a much more personal service, and allows residents to feel part of the ‘family’ at Elmfield. Bisley is close to the A322 and is conveniently located close to Woking, Guildford and Camberley. The home is directly opposite the idyllic Bisley Green and is well known in the local community.

Elmfield House have been caring and looking after residents for 25 years, during which time they have seen many changes in both the caring system and Elmfield House itself. However, one thing will never change, is the ethos to create a ‘home from home’ environment, where residents feel safe, secure and valued, just as they would in their own home.

Independence is promoted and encouraged. Residents are involved in making as many decisions for themselves as possible. Every resident is always provided and cared for with his or her individual needs in mind. This personalised bespoke care is what makes Elmfield House different from all other care homes.
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Care Provided by Elmfield House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 18 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1700
  • Self-Funded Residential Dementia Care: £1100 – £1700
  • RESPITE Self-Funded Residential Care: £1100 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1700

All our fees are dependent on an assessment of the potential resident to see if we can meet their needs and the type of room available. All our rooms are en-suite. Being a small care home we focus on the individual to ensure we could meet their needs.

These prices are only a guideline, please contact Elmfield House Care Home to find out the exact price for your requirements.

Contact Elmfield House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Elmfield House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ms Niccii Gillett (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Open-door policy.

Parking

  • Car park at the front of the property. Roadside parking also available.

Elmfield House Care Home Reviews (64)

9.9

Elmfield House Care Home has a Review Score of 9.9 (9.949) out of 10, based on 38 reviews in the last 2 years.
Over all time Elmfield House Care Home has 64 reviews.

Overall Experience
  • 61
  • 3
  • 0
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Date Published
  • 64
  • 11
  • 24
  • 38
  • 26
Reviewer Connection to Elmfield House Care Home
  • 21
  • 19
  • 6
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 64, showing 61-64
Review from Nicola D (Daughter-in-law of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elmfield provided my mother-in-law with such love and care for the last few years of her life. Nothing was ever too much trouble for the staff, meals were specially cooked for her and she gained weight! The manager is not just in the office, many times she helped out with caring or in the kitchen, nothing
too much of a problem. A lovely friendly home, not big, but a real nice feel about the place.
Reply from Darren Somauroo, Director at Elmfield House Care HomeThank you Nicola for kindly taking the time to write a lovely review of Elmfield. We are delighted to hear that your mother-in-law was well cared for in the last few years of her life at Elmfield. The Manager takes an active role in the home and loves to engage with the residents. We pride ourselves on being an intimate home where everyone feels a special part of the Home. Best wishes from us all at Elmfield.
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Review from Laura K (Great-Niece of Resident) published on 10 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great aunt has been at Elmfield for the last 12 months and has always been very well cared for. It really has a lovely homely feel and the staff are extremely kind and attentive. Visitors are made to feel welcome at all times and it is so nice to see my aunt happy here. I would recommend Elmfield
to anyone.
Reply from Darren Somauroo, Director at Elmfield House Care HomeThank you Laura for your review of Elmfield House. We are delighted that you are happy with your great aunt's care. We do pride ourselves on outstanding care delivery. Being a small care home we focus on knowing all the residents intimately to ensure we best meet their care needs. We are a very open care home and actively encourage families to be a part of our extended family at Elmfield House. Thank you also for endorsing Elmfield House to all future prospective families. Best wishes to you and your lovely family and we look forward to you visiting again soon. Thank you from us all at Elmfield House.
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Review from Janet H (Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for 5 years, every day I've been happy. The cleaning is very good, the food is excellent, the staff are wonderful, kind, clever and they spend time with you. The manager is the best you could get.
Reply from Darren Somauroo, Director at Elmfield House Care HomeThank you Janet for your lovely review of Elmfield House. We are delighted to read that you are very happy with life at Elmfield and that the home is clean and serves good food. We will continue to strive for excellence in everything we do for all our lovely residents.
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Review from P H (Son of Resident) published on 17 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother entered Elmfield House in December 2020 having lived by herself independently for 38 years. It was a massive shock and for 3 months she was often distraught, confused, upset, aggressive, awkward. The staff recognised that this was completely out of character, as my mother is inherently polite
and grateful. In the spring of 2021, she recovered from covid and she is now happy and recognising that Elmfield is 'home'. All the staff have been wonderfully supportive and caring. Highly recommended.
Reply from Darren Somauroo, Director at Elmfield House Care HomeThank you for your glowing review of Elmfield House and for acknowledging that the staff have been wonderfully supportive and caring during a very difficult time. It is lovely to read that your mother recognises Elmfield as 'home' and we will always try to ensure this remains the case. Best wishes to you and your family from us all at Elmfield House.
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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Elmfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.949 for Elmfield House Care Home is calculated as follows: ( (434 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 455 Ratings = 4.949
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elmfield House Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 14 Dec 2025

In the tranquil location of Bisley, overlooking the green, we have available en-suite bedroom in our family-run care home. We offer 24-hour residential care. Please contact us the Manager for more details. The Manager will then arrange a convenient time for you to view the Home. Please read our CQC report that we pride ourselves on. It shows how care, safety and happiness for our residents are our priority. Please see our website for further details about what makes life at Elmfield House so special. We have been rated 'Best Care Home 2021, 2022, 2023, 2024 and 2025 Surrey' by Global Healthcare Pharmaceutical, Lawyer International AND Global 100, as well as being rated the Top Care Home in Woking, Surrey by carehome.co.uk. Please see our website for further details of our award winning team.

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Awards / Recognitions (10)

Meet the Team (1)

Niccii

Niccii Gillett

Job Title: Registered Manager Joined: 2014

Our Registered Manager at Elmfield House is Miss Niccii Gillett. She has a wealth of knowledge and experience having worked in Health and Social Care for over 21 years. Niccii has been our Registered Manager for over 7 years now and is a long standing member of the team. Niccii has a Level 7 QCF in Health and Social Care Management and she oversees a Senior Care Team who are all trained to at least Level 3 QCF/NVQ standard in HSC.


Since taking over as Manager of Elmfield House in 2014 Niccii has made made significant changes and created and introduced documentation to ensure full regulatory compliance. Niccii has maintained five 'goods' in all of our CQC inspections and in our last inspection in 2019, the lead inspector encouraged Niccii to appeal for 'Outstanding' ratings in the Well led and Caring KLOEs.


Niccii has excelled in creating meaningful relationships within the village of Bisley, making Elmfield House an integral and much-loved part of our community. Niccii was voted for Business Person of the Year award in our village. in 2020. Sadly, due to Covid 19 restrictions, the event did not go ahead. Niccii has enhanced the reputation and profile of Elmfield House making the home known to be one of the best in the area amongst healthcare professionals and the Local Authorities. This was done by showcasing the changes, improvements and success stories. She project managed increasing the occupancy of the care home in 2014. The home was still being lived in by our residents during this time and this required precision planning and excellent communication skills between all involved.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elmfield House Care Home to verify any information. View our terms and conditions. Elmfield House Care Home has an Enhanced Service - more info.