
My mother seems very happy at Elmfield, the staff are lovely and the food is great.T W(Daughter of Resident/Service User)

This is a homely residence and we've got to know many of the staff in the years Mum has been hereT S(Son of Resident/Service User)


My mother seems very happy at Elmfield, the staff are lovely and the food is great.T W(Daughter of Resident/Service User)

This is a homely residence and we've got to know many of the staff in the years Mum has been hereT S(Son of Resident/Service User)


Elmfield House Care Home is a MULTI AWARD WINNING Care Home located in the picturesque village of Bisley, near Woking, Surrey. It is a family owned residential care home which caters for the needs of 18 elderly residents who have residential or dementia care needs. With just 18 residents it allows the team to give a much more personal service, and allows residents to feel part of the ‘family’ at...
Care Provided by Elmfield House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 18 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All our fees are dependent on an assessment of the potential resident to see if we can meet their needs and the type of room available. All our rooms are en-suite. Being a small care home we focus on the individual to ensure we could meet their needs.
The price(s) shown are provided by the care home. Contact Elmfield House Care Home for full pricing details and T&Cs.
Contact Elmfield House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- D & L Care Homes Ltd
- Private Owned
Person in charge
- Ms Niccii Gillett(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (18)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Open-door policy.
Parking
- Car park at the front of the property. Roadside parking also available.
Elmfield House Care Home Reviews (64)
Elmfield House Care Home has a Review Score of 10 (9.968) out of 10, based on 31 reviews in the last 2 years.
Over all time Elmfield House Care Home has 64 reviews.
Elmfield provided my mother-in-law with such love and care for the last few years of her life. Nothing was ever too much trouble for the staff, meals were specially cooked for her and she gained weight! The manager is not just in the office, many times she helped out with caring or in the kitchen, nothing too much of a problem. A lovely friendly home, not big, but a real nice feel about the place.
Thank you Nicola for kindly taking the time to write a lovely review of Elmfield. We are delighted to hear that your mother-in-law was well cared for in the last few years of her life at Elmfield. The Manager takes an active role in the home and loves to engage with the residents. We pride...
My great aunt has been at Elmfield for the last 12 months and has always been very well cared for. It really has a lovely homely feel and the staff are extremely kind and attentive. Visitors are made to feel welcome at all times and it is so nice to see my aunt happy here. I would recommend Elmfield to anyone.
Thank you Laura for your review of Elmfield House. We are delighted that you are happy with your great aunt's care. We do pride ourselves on outstanding care delivery. Being a small care home we focus on knowing all the residents intimately to ensure we best meet their care needs. We are a very...
I have been here for 5 years, every day I've been happy. The cleaning is very good, the food is excellent, the staff are wonderful, kind, clever and they spend time with you. The manager is the best you could get.
Thank you Janet for your lovely review of Elmfield House. We are delighted to read that you are very happy with life at Elmfield and that the home is clean and serves good food. We will continue to strive for excellence in everything we do for all our lovely residents.
My mother entered Elmfield House in December 2020 having lived by herself independently for 38 years. It was a massive shock and for 3 months she was often distraught, confused, upset, aggressive, awkward. The staff recognised that this was completely out of character, as my mother is inherently polite and grateful. In the spring of 2021, she recovered from covid and she is now happy and recognising that Elmfield is 'home'. All the staff have been wonderfully supportive and caring. Highly recommended.
Thank you for your glowing review of Elmfield House and for acknowledging that the staff have been wonderfully supportive and caring during a very difficult time. It is lovely to read that your mother recognises Elmfield as 'home' and we will always try to ensure this remains the case. Best wishes to you and your family from us all at Elmfield House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 21 June 2026In the tranquil location of Bisley, overlooking the green, we have available en-suite bedroom in our family-run care home. We offer 24-hour residential care. Please contact us the Manager for more details. The Manager will then arrange a convenient time for you to view the Home. Please read our CQC report that we pride ourselves on. It shows how care, safety and happiness for our residents are our priority. Please see our website for further details about what makes life at Elmfield House so special. We have been rated 'Best Care Home 2021, 2022, 2023, 2024 and 2025 Surrey' by Global Healthcare Pharmaceutical, Lawyer International AND Global 100, as well as being rated the Top Care Home in Woking, Surrey by carehome.co.uk. Please see our website for further details of our award winning team.
News (0) & Events (0)
There are no news items for Elmfield House Care Home.
There are no upcoming events for Elmfield House Care Home.
Awards / Recognitions (10)
- 04 Feb 2025Recipient: Elmfield House Care Home
- 31 Jan 2025Recipient: D & L Care Homes Ltd
- 31 Jan 2024Recipient: D & L Care Homes Ltd
Meet the Team (1)

Our Registered Manager at Elmfield House is Miss Niccii Gillett. She has a wealth of knowledge and experience having worked in Health and Social Care for over 21 years. Niccii has been our Registered Manager for over 7 years now and is a long standing member of the team. Niccii has a Level 7 QCF in Health and Social Care Management and she oversees a Senior Care Team who are all trained to at least Level 3 QCF/NVQ standard in HSC.
Since taking over as Manager of Elmfield House in 2014 Niccii has made made significant changes and created and introduced documentation to ensure full regulatory compliance. Niccii has maintained five 'goods' in all of our CQC inspections and in our last inspection in 2019, the lead inspector encouraged Niccii to appeal for 'Outstanding' ratings in the Well led and Caring KLOEs.
Niccii has excelled in creating meaningful relationships within the village of Bisley, making Elmfield House an integral and much-loved part of our community. Niccii was voted for Business Person of the Year award in our village. in 2020. Sadly, due to Covid 19 restrictions, the event did not go ahead. Niccii has enhanced the reputation and profile of Elmfield House making the home known to be one of the best in the area amongst healthcare professionals and the Local Authorities. This was done by showcasing the changes, improvements and success stories. She project managed increasing the occupancy of the care home in 2014. The home was still being lived in by our residents during this time and this required precision planning and excellent communication skills between all involved.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elmfield House Care Home to verify any information. View our terms and conditions. Elmfield House Care Home has an Enhanced Service -more info.