
My mother seems very happy at Elmfield, the staff are lovely and the food is great.T W(Daughter of Resident/Service User)

This is a homely residence and we've got to know many of the staff in the years Mum has been hereT S(Son of Resident/Service User)


My mother seems very happy at Elmfield, the staff are lovely and the food is great.T W(Daughter of Resident/Service User)

This is a homely residence and we've got to know many of the staff in the years Mum has been hereT S(Son of Resident/Service User)


Elmfield House Care Home is a MULTI AWARD WINNING Care Home located in the picturesque village of Bisley, near Woking, Surrey. It is a family owned residential care home which caters for the needs of 18 elderly residents who have residential or dementia care needs. With just 18 residents it allows the team to give a much more personal service, and allows residents to feel part of the ‘family’ at...
Care Provided by Elmfield House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 18 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All our fees are dependent on an assessment of the potential resident to see if we can meet their needs and the type of room available. All our rooms are en-suite. Being a small care home we focus on the individual to ensure we could meet their needs.
The price(s) shown are provided by the care home. Contact Elmfield House Care Home for full pricing details and T&Cs.
Contact Elmfield House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- D & L Care Homes Ltd
- Private Owned
Person in charge
- Ms Niccii Gillett(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (18)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Open-door policy.
Parking
- Car park at the front of the property. Roadside parking also available.
Elmfield House Care Home Reviews (64)
Elmfield House Care Home has a Review Score of 10 (9.968) out of 10, based on 31 reviews in the last 2 years.
Over all time Elmfield House Care Home has 64 reviews.
I cannot offer enough praise for the staff and care at Elmfield House. My mum is very settled and happy and shares a wonderful relationship with the staff. Mum really enjoys the outings and activities, and she has joined in with so many. I love to see the updates on social media. The manager and staff keep me very well informed of what's going on for and with my mother. I am very grateful for all they do for her.
Thank you for your lovely review of Elmfield House. We are so delighted to read that you praise the team so highly. Your mum is a delight to have at Elmfield and she is indeed very happy and settled. She loves our weekly trips to Teas on the Rec, and we acknowledge the importance of posting...
My mother seems very happy at Elmfield, the staff are lovely and the food is great.
Thank you for your lovely review of Elmfield House. We are happy to hear that your mother is happy at Elmfield and we will feed back the positive comments to the staff. All our food is home-cooked on site and thank you for acknowledging that the quality is great. We look forward to you visiting again soon to visit your mother. Best wishes from us all at Elmfield.
Excellent care and kindness shown by the staff always towards my mother-in-law. The atmosphere at Elmfields is warm, welcoming and reassuring and always a pleasure to visit.
Thank you for your lovely review of Elmfield House. We appreciate your kind words about the excellent care and guidance that your mother-in-law receives. Thank you also for acknowledging the warm and welcoming atmosphere that we have at Elmfield. It is always lovely to see you visit so regularly. A very big thank you from us all at Elmfield House.
Mum has been a resident for nine months and we have been very happy and content we cannot fault the staff, management, food, care or mum's treatment. The home is small but lovely because of that.
Thank you for your kind review of Elmfield House. We are delighted to hear that you cannot fault the staff, management, food, care or your mum's treatment. We are a small care home and we take great pride that we are able to offer a bespoke service of care that is different to the larger care homes...
I regularly visit my mum at Elmfield and I am always amazed by how well cared for she is. The staff go above and beyond expectations daily from the manager to all the staff of every department. The food is wonderful and the home always smells of homemade cooking. There are always activities and outings within the home and my mum loves to join in. I can see what is going on by checking social media. Mum always looks well-presented. She is very happy as are the whole family.
Thank you for kindly taking the time to write a review about the care that your mum receives at Elmfield House. Thank you for also acknowledging that the staff go above and beyond for our wonderful residents. We take great pride in our home-cooked food that is all made on-site. Our activities and...
We are very pleased that mum is in Elmfield. We can be assured that she is well looked after 24/7. Without exception, all the staff provided excellent care. Elmfield is warm and welcoming with all staff greeting you as a visitor by name and able to update on mum's condition.
Thank you for your lovely review of Elmfield House and for acknowledging the excellent care that we deliver to your mum. Thank you for also acknowledging the warm and welcoming atmosphere. We take great pride in knowing all the resident's families and friends and being a small care home we are...
My auntie is so happy at the home, it gives me great peace of mind she is being looked after in a family-orientated, caring environment.
She also loves all of the activities they arrange at the home.
Thank you Angela for kindly taking the time to do a review of Elmfield House. We are delighted to read that you are impressed by all the smiling and happy residents and staff. Elmfield House really is a lovely community and we are glad to see that your auntie is happy and enjoying all of the activities which we arrange on a daily basis. Best wishes from us all at Elmfield House.
My mum lives very comfy and happy at Elmfield House Care Home. All of the staff are very kind and reassuring to her. The activities and events in the main social area are great and really help her mental well-being.
Thank you Sean for kindly taking the time to do a review of Elmfield House. We are delighted to read that you feel that the staff are very kind and reassuring to your mum. We pride ourselves on our daily activity programme to ensure the residents' mental and physical well-being are central to all that we do at Elmfield House. A big thank you from us all at Elmfield House.
We are still so happy with how Elmfield House caters for Dad. He is very happy and settled, which in turn has reduced our anxiety. We see him regularly participating in the daily activities and it is lovely to see him smiling all the time. We absolutely love Elmfield House and the staff are truly wonderful. They are always on hand to assist and they all know dad very well. A remarkable care home. The newsletter every month is very detailed and keeps us updated on everything that is happening at Elmfield House. We could not ask for any more!
Thank you for your review of Elmfield. We are delighted to read that you are still so happy with the care and attention that your dad receives. He is indeed very happy and settled at Elmfield, which is lovely to see. Thank you for acknowledging the staff and how wonderful the team are. As a small...
Outstanding care. Room spotlessly clean. Good range of activities. Staff work extremely hard. Always approachable and very kind. The home is very well managed.
Thank you Fiona for your kind words about Elmfield and for acknowledging how clean the rooms are and the range of activities we offer the residents. Thank you also for acknowledging how hard the team work and we are delighted to read that you find them both approachable and very kind. We appreciate...
A wonderful care home with lovely staff. Our dad is very settled and we are delighted with how happy he looks. We love the monthly newsletter and it keeps us up to date with everything that happens at the care home. A wonderful team and we are so happy with the transition that he has made. Lots of daily activities that are posted daily to keep us up to date with life at Elmfield House.
Thank you for your lovely review of Elmfield House. We are delighted to hear that you are happy with how dad has settled into life at Elmfield. We are very proud of our monthly newsletter as it shows off all that is excellent about Elmfield. We pride ourselves on our bespoke approach to care and...
From the moment I walked into Elmfield, I felt like it was home. All the staff are so friendly and seem to know my mum so well. They all take the time to sit and talk to all the residents. The communication is excellent. The manager really knows her stuff.
Thank you Sue for your lovely review. We are delighted that you are so happy with the quality of care that your mum receives and thank you for acknowledging that the staff are so friendly and that we all take out time to engage with the residents. Thank you for also acknowledging that the...
We are very pleased with the experience and Mum is very happy. She speaks very highly of the care she receives.
Thank you David for your review of your mother's care at Elmfield House. We are delighted to hear that both you and your mother are very happy with the care that she receives. We will always ensure that we go above and beyond for our wonderful residents to ensure that they receive the best possible...
Excellent care. Staff are professional, kind, and patient. Very well managed by the manager. Elmfield House engages residents and upholds their dignity and ensures that they live a full life. As a family, we really appreciate all the help and support that we have received for the care of our relative.
Thank you Sarah for kindly taking the time to write such a lovely review about Elmfield House. We are delighted to read that you view the care as excellent and that the team are professional, kind, and patient towards the residents. We will always do our utmost to ensure our residents enjoy a full and happy life. Best wishes to you and your family.
My mother has been a resident at Elmfield for about a year. Our family could not be more pleased with the care our mother has received during this time. The staff are just wonderful, so caring and kind. The management are progressive and arrange many different activities for the residents. Mum is very happy and loves Elmfield.
Thank you David for kindly taking the time to review Elmfield House. We are delighted to read that you could not be more pleased with the care that your mother receives. We will ensure that we pass your kind words about the staff on to them. We realise the importance of arranging many activities so that the residents are engaged and enjoy life at Elmfield as we are one big, happy family.
It was a difficult decision to put Mum in a care home, however, we knew it would be the safest option. From the moment we visited Elmfirled we got a good feeling. The manager really knows her stuff and she and her staff treat all the residents with compassion and respect. We couldn't be happier and would recommend Elmfield to anyone.
Thank you Caroline for your lovely review of Elmfield. We will ensure we pass your kind words on to the team. Your mother has settled in very well to life at Elmfield and we are delighted that you are happy with the care and attention she receives. We look forward to seeing you visit again soon as family is an important part of life at Elmfield. Best wishes from us all at Elmfield House.
Our 97-year-old Aunt recently moved into Elmfield under the careful and caring management of the Care Home Manager. Although our Aunt has been a resident at Elmfield for only a few weeks so far, the family have been very impressed with not only how personable the staff are at Elmfield but how efficient and kind the Manager is. She couldn't have been more helpful to us in the few weeks before our Aunt arrived and now that Aunt is fully settled in, we are delighted with our choice of Elmfield. Fellow residents are friendly and give the impression of being very happy at Elmfield; the Manager and her team certainly provide the promised independence to our Aunt and peace of mind to the family. Strongly recommended.
Thank you Peter for your glowing endorsement of Elmfield House. We are delighted that you and your family are very impressed with how personable the staff are and how efficient the Manager is. We will ensure your kind words are feedback to the team. Your aunt has settled in very well to life at...
I often visit my relative at Elmfield House Residential Care Home and she is always really happy. The staff are so warm and welcoming. The atmosphere is always vibrant, I'm so happy to have found a home like Elmfield House.
Thank you for your lovely review of Elmfield House. We are delighted to read that you're so happy with your relative's care and that the staff are always warm and welcoming. She has settled in so well to life at Elmfield and we know that she loves to see her family visit regularly. Best wishes to you and your lovely family from us all at Elmfield House.
My dad has been at Elmfield for over a year now. We are delighted with the care he receives and how well he looks. He has settled in very well. It was a hard decision to put dad into a home, but seeing him now we know that we made the right decision. He is very happy and the staff are so friendly. Being a small care home we know that he is looked after really well and it is so nice to be able to pop in whenever we like. Thank you to everyone at Elmfield.
Thank you for your review of Elmfield House. We are so happy to read that you are delighted with your dad's care and how well he looks. It is always a hard decision to place a loved one in a care home, but we do believe that Elmfield is different to all other homes. We are small in size and so we...
A truly wonderful care home that is a home from home for us. The staff are lovely and the manager will always go the extra mile to keep us informed about how dad is doing. We cannot rate this home anymore highly and we would recommend it to anyone looking to place a loved one. Thank you Elmfield House and the team for making dad so happy.
Thank you for your lovely review of Elmfield. We do believe Elmfield is like a home from home for all our lovely residents and we are delighted to read that you are happy with the care that dad receives. Your dad loves his visits from his family as he gets to tell you about what he has been up to. Best wishes to you and your lovely family from us all at Elmfield.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 21 June 2026In the tranquil location of Bisley, overlooking the green, we have available en-suite bedroom in our family-run care home. We offer 24-hour residential care. Please contact us the Manager for more details. The Manager will then arrange a convenient time for you to view the Home. Please read our CQC report that we pride ourselves on. It shows how care, safety and happiness for our residents are our priority. Please see our website for further details about what makes life at Elmfield House so special. We have been rated 'Best Care Home 2021, 2022, 2023, 2024 and 2025 Surrey' by Global Healthcare Pharmaceutical, Lawyer International AND Global 100, as well as being rated the Top Care Home in Woking, Surrey by carehome.co.uk. Please see our website for further details of our award winning team.
News (0) & Events (0)
There are no news items for Elmfield House Care Home.
There are no upcoming events for Elmfield House Care Home.
Awards / Recognitions (10)
- 04 Feb 2025Recipient: Elmfield House Care Home
- 31 Jan 2025Recipient: D & L Care Homes Ltd
- 31 Jan 2024Recipient: D & L Care Homes Ltd
Meet the Team (1)

Our Registered Manager at Elmfield House is Miss Niccii Gillett. She has a wealth of knowledge and experience having worked in Health and Social Care for over 21 years. Niccii has been our Registered Manager for over 7 years now and is a long standing member of the team. Niccii has a Level 7 QCF in Health and Social Care Management and she oversees a Senior Care Team who are all trained to at least Level 3 QCF/NVQ standard in HSC.
Since taking over as Manager of Elmfield House in 2014 Niccii has made made significant changes and created and introduced documentation to ensure full regulatory compliance. Niccii has maintained five 'goods' in all of our CQC inspections and in our last inspection in 2019, the lead inspector encouraged Niccii to appeal for 'Outstanding' ratings in the Well led and Caring KLOEs.
Niccii has excelled in creating meaningful relationships within the village of Bisley, making Elmfield House an integral and much-loved part of our community. Niccii was voted for Business Person of the Year award in our village. in 2020. Sadly, due to Covid 19 restrictions, the event did not go ahead. Niccii has enhanced the reputation and profile of Elmfield House making the home known to be one of the best in the area amongst healthcare professionals and the Local Authorities. This was done by showcasing the changes, improvements and success stories. She project managed increasing the occupancy of the care home in 2014. The home was still being lived in by our residents during this time and this required precision planning and excellent communication skills between all involved.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elmfield House Care Home to verify any information. View our terms and conditions. Elmfield House Care Home has an Enhanced Service -more info.