Elmfield House Care Home

Church Lane, Bisley, Woking GU24 9ED
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10 59 Reviews
  • Elmfield House Care Home, Woking
Elmfield House Care Home is a MULTI AWARD WINNING Care Home located in the picturesque village of Bisley, near Woking, Surrey. It is a family owned residential care home which caters for the needs of 18 elderly residents who have residential or dementia care needs. With just 18 residents it allows the team to give a much more personal service, and allows residents to feel part of the ‘family’ at Elmfield. Bisley is close to the A322 and is conveniently located close to Woking, Guildford and Camberley. The home is directly opposite the idyllic Bisley Green and is well known in the local community.

Elmfield House have been caring and looking after residents for 25 years, during which time they have seen many changes in both the caring system and Elmfield House itself. However, one thing will never change, is the ethos to create a ‘home from home’ environment, where residents feel safe, secure and valued, just as they would in their own home.

Independence is promoted and encouraged. Residents are involved in making as many decisions for themselves as possible. Every resident is always provided and cared for with his or her individual needs in mind. This personalised bespoke care is what makes Elmfield House different from all other care homes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 18 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All our fees are dependent on an assessment of the potential resident to see if we can meet their needs and the type of room available. All our rooms are en-suite. Being a small care home we focus on the individual to ensure we could meet their needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ms Niccii Gillett (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Open-door policy.

Parking

  • Car park at the front of the property. Roadside parking also available.

Elmfield House Care Home Reviews (59)

10

Elmfield House Care Home has a Review Score of 10 (9.961) out of 10, based on 32 reviews in the last 2 years.
Over all time Elmfield House Care Home has 59 reviews.

Overall Experience
  • 56
  • 3
  • 0
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Date Published
  • 59
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  • 23
  • 32
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Reviewer Connection to Elmfield House Care Home
  • 20
  • 19
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 59, showing 41-59
Review from Graham H (Son of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased that mum is in Elmfield. We can be assured that she is well looked after 24/7. Without exception, all the staff provided excellent care. Elmfield is warm and welcoming with all staff greeting you as a visitor by name and able to update on mum's condition.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review of Elmfield House and for acknowledging the excellent care that we deliver to your mum. Thank you for also acknowledging the warm and welcoming atmosphere. We take great pride in knowing all the resident's families and friends and being a small care home we are able to deliver that extra special service. We look forward to seeing you visit again soon. Best wishes from us all at Elmfield.

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Review from Angela C (Niece of Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was impressed by all of the smiling and happy residents and staff.
My auntie is so happy at the home, it gives me great peace of mind she is being looked after in a family-orientated, caring environment.
She also loves all of the activities they arrange at the home.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you Angela for kindly taking the time to do a review of Elmfield House. We are delighted to read that you are impressed by all the smiling and happy residents and staff. Elmfield House really is a lovely community and we are glad to see that your auntie is happy and enjoying all of the activities which we arrange on a daily basis. Best wishes from us all at Elmfield House.

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Review from Sean H (Son of Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum lives very comfy and happy at Elmfield House Care Home. All of the staff are very kind and reassuring to her. The activities and events in the main social area are great and really help her mental well-being.
Reply from Niccii Gillett, Director at Elmfield House Care Home

Thank you Sean for kindly taking the time to do a review of Elmfield House. We are delighted to read that you feel that the staff are very kind and reassuring to your mum. We pride ourselves on our daily activity programme to ensure the residents' mental and physical well-being are central to all that we do at Elmfield House. A big thank you from us all at Elmfield House.

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Review from S N (Daughter of Resident) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are still so happy with how Elmfield House caters for Dad. He is very happy and settled, which in turn has reduced our anxiety. We see him regularly participating in the daily activities and it is lovely to see him smiling all the time. We absolutely love Elmfield House and the staff are truly wonderful.
They are always on hand to assist and they all know dad very well. A remarkable care home. The newsletter every month is very detailed and keeps us updated on everything that is happening at Elmfield House. We could not ask for any more!
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your review of Elmfield. We are delighted to read that you are still so happy with the care and attention that your dad receives. He is indeed very happy and settled at Elmfield, which is lovely to see. Thank you for acknowledging the staff and how wonderful the team are. As a small home, we do know our residents intimately, and thank you for rating us as a remarkable care home. This does mean a lot to us. We pride ourselves on our monthly newsletter and our door is always open should you require anything. Best wishes from us all at Elmfield.

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Review from Fiona W (Daughter of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care. Room spotlessly clean. Good range of activities. Staff work extremely hard. Always approachable and very kind. The home is very well managed.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you Fiona for your kind words about Elmfield and for acknowledging how clean the rooms are and the range of activities we offer the residents. Thank you also for acknowledging how hard the team work and we are delighted to read that you find them both approachable and very kind. We appreciate your support and it is lovely to see you visit dad regularly. It is nice to see him settle in well to life at Elmfield and we look forward to seeing you again soon. Best wishes from us all at Elmfield.

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Review from S K (Son of Resident) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful care home with lovely staff. Our dad is very settled and we are delighted with how happy he looks. We love the monthly newsletter and it keeps us up to date with everything that happens at the care home. A wonderful team and we are so happy with the transition that he has made. Lots of daily
activities that are posted daily to keep us up to date with life at Elmfield House.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review of Elmfield House. We are delighted to hear that you are happy with how dad has settled into life at Elmfield. We are very proud of our monthly newsletter as it shows off all that is excellent about Elmfield. We pride ourselves on our bespoke approach to care and the variety of activities that we do on a daily basis. Best wishes to you and your lovely family and we look forward to seeing you visit dad again soon.

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Review from Sue B (Daughter of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I walked into Elmfield, I felt like it was home. All the staff are so friendly and seem to know my mum so well. They all take the time to sit and talk to all the residents. The communication is excellent. The manager really knows her stuff.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you Sue for your lovely review. We are delighted that you are so happy with the quality of care that your mum receives and thank you for acknowledging that the staff are so friendly and that we all take out time to engage with the residents. Thank you for also acknowledging that the communication is excellent. This is something we pride ourselves on. By being a small care home we are one big extended family and we like to involve families in their loved ones' care plans and day-to-day experiences. Best wishes to you and your lovely family and we look forward to seeing you visit again soon.

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Review from David R (Son of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has stayed at Elmfield House Care Home for approximately five months.
We are very pleased with the experience and Mum is very happy. She speaks very highly of the care she receives.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you David for your review of your mother's care at Elmfield House. We are delighted to hear that both you and your mother are very happy with the care that she receives. We will always ensure that we go above and beyond for our wonderful residents to ensure that they receive the best possible care. Your mother has an extremely good sense of humour and the staff love their daily interactions with her. Best wishes to you and your family from us all at Elmfield House.

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Review from Sarah S (Daughter of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Staff are professional, kind, and patient. Very well managed by the manager. Elmfield House engages residents and upholds their dignity and ensures that they live a full life. As a family, we really appreciate all the help and support that we have received for the care of our relative.
Reply from Niccii Gillett, Director at Elmfield House Care Home

Thank you Sarah for kindly taking the time to write such a lovely review about Elmfield House. We are delighted to read that you view the care as excellent and that the team are professional, kind, and patient towards the residents. We will always do our utmost to ensure our residents enjoy a full and happy life. Best wishes to you and your family.

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Review from David C (Son of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Elmfield for about a year. Our family could not be more pleased with the care our mother has received during this time. The staff are just wonderful, so caring and kind. The management are progressive and arrange many different activities for the residents. Mum is very
happy and loves Elmfield.
Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you David for kindly taking the time to review Elmfield House. We are delighted to read that you could not be more pleased with the care that your mother receives. We will ensure that we pass your kind words about the staff on to them. We realise the importance of arranging many activities so that the residents are engaged and enjoy life at Elmfield as we are one big, happy family.

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Review from Caroline M (Daughter of Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a difficult decision to put Mum in a care home, however, we knew it would be the safest option. From the moment we visited Elmfirled we got a good feeling. The manager really knows her stuff and she and her staff treat all the residents with compassion and respect. We couldn't be happier and
would recommend Elmfield to anyone.
Reply from Darren Somauroo, Director at Elmfield House Care Home

Thank you Caroline for your lovely review of Elmfield. We will ensure we pass your kind words on to the team. Your mother has settled in very well to life at Elmfield and we are delighted that you are happy with the care and attention she receives. We look forward to seeing you visit again soon as family is an important part of life at Elmfield. Best wishes from us all at Elmfield House.

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Review from Peter J (Nephew of Resident) published on 24 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our 97-year-old Aunt recently moved into Elmfield under the careful and caring management of the Care Home Manager. Although our Aunt has been a resident at Elmfield for only a few weeks so far, the family have been very impressed with not only how personable the staff are at Elmfield but how efficient
and kind the Manager is. She couldn't have been more helpful to us in the few weeks before our Aunt arrived and now that Aunt is fully settled in, we are delighted with our choice of Elmfield. Fellow residents are friendly and give the impression of being very happy at Elmfield; the Manager and her team certainly provide the promised independence to our Aunt and peace of mind to the family. Strongly recommended.
Reply from Darren Somauroo, Director at Elmfield House Care Home

Thank you Peter for your glowing endorsement of Elmfield House. We are delighted that you and your family are very impressed with how personable the staff are and how efficient the Manager is. We will ensure your kind words are feedback to the team. Your aunt has settled in very well to life at Elmfield and we actively encourage and welcome as many family members as possible to visit so that they feel a part of our extended family. Best wishes to you and your family from us all at Elmfield House.

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Review from J C (Nephew of Resident) published on 17 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I often visit my relative at Elmfield House Residential Care Home and she is always really happy. The staff are so warm and welcoming. The atmosphere is always vibrant, I'm so happy to have found a home like Elmfield House.
Reply from Darren Somauroo, Director at Elmfield House Care Home

Thank you for your lovely review of Elmfield House. We are delighted to read that you're so happy with your relative's care and that the staff are always warm and welcoming. She has settled in so well to life at Elmfield and we know that she loves to see her family visit regularly. Best wishes to you and your lovely family from us all at Elmfield House.

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Review from I O (Son of Resident) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Elmfield for over a year now. We are delighted with the care he receives and how well he looks. He has settled in very well. It was a hard decision to put dad into a home, but seeing him now we know that we made the right decision. He is very happy and the staff are so friendly. Being
a small care home we know that he is looked after really well and it is so nice to be able to pop in whenever we like. Thank you to everyone at Elmfield.
Reply from Darren Somauroo, Director at Elmfield House Care Home

Thank you for your review of Elmfield House. We are so happy to read that you are delighted with your dad's care and how well he looks. It is always a hard decision to place a loved one in a care home, but we do believe that Elmfield is different to all other homes. We are small in size and so we can tailor our care to the individual and ensure that their needs are best met. It is lovely to see that he is very happy and thank you for acknowledging the staff's friendly nature. Best wishes to you and your family and we look forward to you visiting again soon.

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Review from S J (Daughter of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A truly wonderful care home that is a home from home for us. The staff are lovely and the manager will always go the extra mile to keep us informed about how dad is doing. We cannot rate this home anymore highly and we would recommend it to anyone looking to place a loved one. Thank you Elmfield House
and the team for making dad so happy.
Reply from Darren Somauroo, Director at Elmfield House Care Home

Thank you for your lovely review of Elmfield. We do believe Elmfield is like a home from home for all our lovely residents and we are delighted to read that you are happy with the care that dad receives. Your dad loves his visits from his family as he gets to tell you about what he has been up to. Best wishes to you and your lovely family from us all at Elmfield.

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Review from Nicola D (Daughter-in-law of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elmfield provided my mother-in-law with such love and care for the last few years of her life. Nothing was ever too much trouble for the staff, meals were specially cooked for her and she gained weight! The manager is not just in the office, many times she helped out with caring or in the kitchen, nothing
too much of a problem. A lovely friendly home, not big, but a real nice feel about the place.
Reply from Darren Somauroo, Director at Elmfield House Care Home

Thank you Nicola for kindly taking the time to write a lovely review of Elmfield. We are delighted to hear that your mother-in-law was well cared for in the last few years of her life at Elmfield. The Manager takes an active role in the home and loves to engage with the residents. We pride ourselves on being an intimate home where everyone feels a special part of the Home. Best wishes from us all at Elmfield.

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Review from Laura K (Great-Niece of Resident) published on 10 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great aunt has been at Elmfield for the last 12 months and has always been very well cared for. It really has a lovely homely feel and the staff are extremely kind and attentive. Visitors are made to feel welcome at all times and it is so nice to see my aunt happy here. I would recommend Elmfield
to anyone.
Reply from Darren Somauroo, Director at Elmfield House Care Home

Thank you Laura for your review of Elmfield House. We are delighted that you are happy with your great aunt's care. We do pride ourselves on outstanding care delivery. Being a small care home we focus on knowing all the residents intimately to ensure we best meet their care needs. We are a very open care home and actively encourage families to be a part of our extended family at Elmfield House. Thank you also for endorsing Elmfield House to all future prospective families. Best wishes to you and your lovely family and we look forward to you visiting again soon. Thank you from us all at Elmfield House.

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Review from Janet H (Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for 5 years, every day I've been happy. The cleaning is very good, the food is excellent, the staff are wonderful, kind, clever and they spend time with you. The manager is the best you could get.
Reply from Darren Somauroo, Director at Elmfield House Care Home

Thank you Janet for your lovely review of Elmfield House. We are delighted to read that you are very happy with life at Elmfield and that the home is clean and serves good food. We will continue to strive for excellence in everything we do for all our lovely residents.

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Review from P H (Son of Resident) published on 17 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother entered Elmfield House in December 2020 having lived by herself independently for 38 years. It was a massive shock and for 3 months she was often distraught, confused, upset, aggressive, awkward. The staff recognised that this was completely out of character, as my mother is inherently polite
and grateful. In the spring of 2021, she recovered from covid and she is now happy and recognising that Elmfield is 'home'. All the staff have been wonderfully supportive and caring. Highly recommended.
Reply from Darren Somauroo, Director at Elmfield House Care Home

Thank you for your glowing review of Elmfield House and for acknowledging that the staff have been wonderfully supportive and caring during a very difficult time. It is lovely to read that your mother recognises Elmfield as 'home' and we will always try to ensure this remains the case. Best wishes to you and your family from us all at Elmfield House.

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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Elmfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.961 for Elmfield House Care Home is calculated as follows: ( (371 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 384 Ratings = 4.961
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elmfield House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 25 Aug 2025

In the tranquil location of Bisley, overlooking the green, we have available en-suite bedroom in our family-run care home. We offer 24-hour residential care. Please contact us the Manager for more details. The Manager will then arrange a convenient time for you to view the Home. Please read our CQC report that we pride ourselves on. It shows how care, safety and happiness for our residents are our priority. Please see our website for further details about what makes life at Elmfield House so special. We have been rated 'Best Care Home 2021, 2022, 2023, 2024 and 2025 Surrey' by Global Healthcare Pharmaceutical, Lawyer International AND Global 100, as well as being rated the Top Care Home in Woking, Surrey by carehome.co.uk. Please see our website for further details of our award winning team.

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Awards / Recognitions (10)

Meet the Team (1)

Niccii

Niccii Gillett

Job Title: Registered Manager Joined: 2014

Our Registered Manager at Elmfield House is Miss Niccii Gillett. She has a wealth of knowledge and experience having worked in Health and Social Care for over 21 years. Niccii has been our Registered Manager for over 7 years now and is a long standing member of the team. Niccii has a Level 7 QCF in Health and Social Care Management and she oversees a Senior Care Team who are all trained to at least Level 3 QCF/NVQ standard in HSC.


Since taking over as Manager of Elmfield House in 2014 Niccii has made made significant changes and created and introduced documentation to ensure full regulatory compliance. Niccii has maintained five 'goods' in all of our CQC inspections and in our last inspection in 2019, the lead inspector encouraged Niccii to appeal for 'Outstanding' ratings in the Well led and Caring KLOEs.


Niccii has excelled in creating meaningful relationships within the village of Bisley, making Elmfield House an integral and much-loved part of our community. Niccii was voted for Business Person of the Year award in our village. in 2020. Sadly, due to Covid 19 restrictions, the event did not go ahead. Niccii has enhanced the reputation and profile of Elmfield House making the home known to be one of the best in the area amongst healthcare professionals and the Local Authorities. This was done by showcasing the changes, improvements and success stories. She project managed increasing the occupancy of the care home in 2014. The home was still being lived in by our residents during this time and this required precision planning and excellent communication skills between all involved.

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