Greenacres

Sarah, who showed us around was very informative. When I returned with my 97 year old mum (who wasn't keen to move into any care home), she said she liked it and liked the room we were shown. Sarah spoke directly to Mum throughout our time there, building a picture of a lovely place to be. Mum moved in a couple of weeks ago and has settled really well. She interacts with the carers and some other residents, enjoys the food and feels well looked after. We feel relaxed knowing she is being well cared for. Staff are helpful and approachable when I have a questions. So we've had a very positive start.

Mum was at Greenacres for 3 years & in that time as her needs changed from being mainly self sufficient to needing full care, she was always treated with kindness & a good level of interaction from all of the staff. As family, we could speak to any team leader about mum & they would always know her latest situation or, if they needed to find out specific information, would come back to us in a timely fashion.

I had admitted my uncle who was 98 years old last year Nov 19. He took a while to settled down. Had few issues from time to time. But has settled well not. The home was okay then but is improving a lot since last two months we love & he is happy now

A dedicated staff. Relatives soon end up on first name terms with staff and residents making it a personal experience. Residents enjoy daily activities and excellent food. Rooms are modern, clean and bright with shower en-suites and it's all maintained to quite a high standard. It's a dedicated building not simply a converted house, which probably makes it all easier to manage and more pleasant for residents. All residents I have spoken to are very happy, some previously having been elsewhere in care homes. Barbeques, visiting entertainers, hairdresser and nail specialist are organised week-to-week. Liaison with local GP's on medical matters is quite thorough and dispensation of medication appears tightly controlled. In summary, it seems very good here

Mum seems happy enough in her own way. She is eating healthily and is safe which is all I ask.

We are so pleased with the care we have received with my uncle here. The staff are amazing and helped us navigate this difficult situation with ease. So caring and nothing is any trouble of them to help with. Jaylee has been amazing help.

Greenacres is a special place. The staff are incredibly happy, very caring, always welcoming and always patient and kind. The food always smells amazing. My mum has been there since September and is very settled and happy. When I arrive to visit she is always eating and drinking, dancing or cuddling staff. She is always clean well dressed warm and content. My father will be joining her this week and I'm relaxed and confident that he will be loved and cared for just like my mum. It's been a difficult time for us, but the staff and managers here have made this transition much easier.

My friend, who has advanced dementia, has been in Greenacres for a couple of months. Unfortunately, due to the dementia, her behaviour can be challenging. I am so impressed with the care she receives at Greenacres. The staff are professional and always kind and caring, even in what can sometimes be difficult circumstances. At Greenacres, I feel my friend is safe, comfortable and cared for in a very sympathetic manner.

I would highly recommend Greenacres care home to anyone and thank you to all the staff for all they do.

My mum has settled in so well and as a family we could not have wished for more.

My husband received a warm welcome for his two week respite stay. I was also received warmly and was impressed by the professionalism of the staff in taking my information and in giving me the information I needed to feel he would be safe and well cared for. Greenacres was beautifully furnished and he had a clean and attractive room with a large bathroom. I was very happy that he would receive such professional, kind care in my absence.

I cannot fault Greenacres Home. My mother in law was here in 2024 until she sadly passed away and now my mother at 96 is here. She is very happy and extremely well cared for and encourage to enjoy her time. The staff are beyond wonderful and I feel very comfortable that she is in safe and loving hands. Visitors too are welcomed like family. Beautiful home.

I have no complaints, gran was very well looked after, she was always clean and fresh. Staff are amazing. Staff are very supportive to gran and to me. The only reason for gran to leave was because she came to a closer place to where we live.

I only have good things to say about Greenacres and the staff. My grandmother was well looked after. The staff knew how to communicate with my grandmother and were extremely competent, caring and efficient. The establishment in very well run, extremely clean, tidy and comfortable. I am very grateful for the time my grandmother spent there. The level of care at Greenacres in amazing. I would have been happy for nan to stay there long-term but she needed to be closer to family.

My Mother became a resident at Greenacres in December 2023 following a car accident caused by my Father. I was impressed by the home right from her first day. Since then a new Manager has been appointed and may I say how impressed I've been by her. Every time I've visited mum, (twice weekly), she's been available when I've had concerns with mum, even though she seems to be incredibly busy she always greets me with a smile and gives her full attention to me, exactly what is needed when dealing with love ones. I'd also add, all the Team leaders are very personable, attentive and professional, I can't find fault any of them. The carers who look after mum are outstanding, three in particular, who are mums favourites are always joyful, friendly, attentive, caring and are knowledgeable when asked about mums week. I believe it takes a very special person to do what they do and I'm forever grateful for them. I'd also like to add how amazing, outstanding and caring the two reception ladies are.

The resident states he is very happy with everything. He has been on quite a few outings and there are activities if he wishes to join in.

My husband has been at Greenacres since February. He found it difficult at first but has settled in well now. The staff are all helpful and friendly. It's nice to be able to visit at any time. I would certainly recommend Greenacres.

I visit my dad at the care home. He has advanced Alzheimer's yet he is always relaxed and content. He is very well looked after, nothing is pushed unnecessarily onto him, he is treated with respect and within reason, enabled to make simple choices and indicate preferences. No one gets agitated with him, despite his clarity in speaking beginning to terminally fail.

A very good home.

My father has lived at Greenacres since February, and as a family, we are incredibly grateful to all the staff for looking after him so beautifully. We cannot fault any aspect of his care, and we are always very reassured to see how well he is being looked after. The staff are always very kind and helpful and manage all aspects of his care with great professionalism. The team have taken the time to get to know Dad as a person and treat him with respect and compassion at all times. They are also very responsive to us as a family and keep us well-informed.