Greenacres, Banstead, Surrey
Greenacres, Banstead, Surrey
Greenacres, Banstead, Surrey

Anchor’s Greenacres is located at the heart of the community in Banstead, within a short distance of local shops and eating establishments. The home provides friendly and comfortable residential and dementia care for up to 63 customers.

Anchor offers dementia care and provides on-going training to ensure their approach is best for their customers living with dementia. They work hard to get to know customers, build relationships and ensure all aspects of the service they provide is focused on individual and compassionate care.

Anchor is England’s largest provider of housing and care for the those over 55 years of age and has almost 50 years’ experience as a not-for-profit provider of services to older people. They were proud to be voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards and provide a high-quality service that surpasses expectations.

Group: Anchor

Person in charge: Sharon Meyers (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 61

Shared Rooms: 1

Rooms with ensuite WC: 62

Facilities & Services: Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Greenacres: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 22 Nov 2017

We have two vacancies for care at Greenacres. Please contact us directly for more information.

Reviews

9.1 Greenacres has a Review Score of 9.1 (9.052)

The Review Score of 9.1 (maximum of 10) for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Greenacres in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.417 for Greenacres is calculated as follows: ( (61 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 120 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.635 Points relating to the number of positive Reviews for Greenacres is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12.6 Target = 0.635

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Greenacres?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Greenacres

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Wife of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

We (my wife and I) have found the care home very accommodating in the welfare of my wife's sister.

The care provided is very professional and efficient and meets all requirements.

How likely would you be to recommend Greenacres? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are always so nice and friendly and nothing is ever too much trouble.

How likely would you be to recommend Greenacres? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Really lovely home. The team leader always gets people involved. I loved singing in the morning with her.

The home always smells nice too.

How likely would you be to recommend Greenacres? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

One the whole this home is satisfactory. Certain members of staff are not. Quite often there is too much noise, especially when the TV is on full blast. Some of the staff are excellent and make life very pleasant.

How likely would you be to recommend Greenacres? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was very reluctant to go into a care home but now she is there, she loves it. She says it is like living in a hotel. The care and attention she receives is excellent. The staff are superb and the home is clean and welcoming.

How likely would you be to recommend Greenacres? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In general, the overall care is good. Rooms are clean and tidy, my only criticism is laundry. Clothes go missing and other residents clothes are in my relatives room. He is one of only 2 males on his landing so I don't think they can mix them up! I know it's hard to wash and dry clothes quickly buy the tumble dryer shrinks clothes - shirts and socks get too small. Plenty of food is supplied and it seems good. We are always offered drinks and biscuits when we visit.

How likely would you be to recommend Greenacres? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Greenacres has looked after my husband for the last 18 months. Sadly he died on 5th September. The care and kindness to him were much more than I thought they would be prepared to do. Whatever they did for him was never too much trouble. Also, everyone was most welcoming to me and his family, with cups of tea and cake and kind words and understanding. I will miss my visits to Greenacres.

How likely would you be to recommend Greenacres? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The decorations are a delight making the atmosphere warm and cosy. Found all the staff very helpful at all times; nothing is too much trouble. The Christmas get together with soups was especially nice with all the residents taking part.

How likely would you be to recommend Greenacres? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I have never visited my Mum at Greenacres Banstead and felt that she was not getting the best care possible: The care home is always spotlessly clean and all the residents always look their best. My Mum's room is always immaculate and the staff always make sure my Mum looks her best. The staff and assistant manager I feel go beyond their expectations and always taking the time to speak to me giving me honest updates on my Mum's care. I would give 5 stars for this care home.

How likely would you be to recommend Greenacres? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother celebrated her 104th birthday in July. The home contributed a beautiful cake to support food that the family supplied. They organised the local Mayor to attend prior to her birthday and ensured it went into the local paper. Thank you. The team leader joined in to ensure everything went off beautifully. Thank you for all you do for my mum. My mum has been a resident for 4 years and respite longer and loves it so much and is very happy. Thank you all at Greenacres for looking after my mum.

How likely would you be to recommend Greenacres? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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