Greenacres

The Horseshoe, Banstead SM7 2BQ
Review Us
9.9 74 Reviews
  • Greenacres, Banstead
Anchor’s Greenacres is located at the heart of the community in Banstead, within a short distance of local shops and amenities.

The home continues to welcome new residents for friendly and comfortable residential and dementia care for up to 63 customers. Menus reflect are regularly changed and reflect residents' preferences and dietary requirements. Activities are arranged with resident input both as groups and individually.

Anchor offers dementia care and provides on-going training to ensure their approach is best for their customers living with dementia. They work hard to get to know customers, build relationships and ensure all aspects of the service they provide are focused on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards and provide a high-quality service that surpasses expectations.
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Care Provided by Greenacres

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1520
  • Self-Funded Residential Dementia Care: from £1520
  • RESPITE Self-Funded Residential Care: from £1570
  • RESPITE Self-Funded Residential Dementia Care: from £1570

Fees can vary depending on care needs and other factors. Colleagues at Greenacres will be happy to discuss our weekly fees with you and what our fees include.

The price(s) shown are provided by the care home. Contact Greenacres for full pricing details and T&Cs.

Contact Greenacres to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Greenacres to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Sue-Ellen Streeter (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (36)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are welcome at Greenacres.

Parking

  • Greenacres have onsite parking, including disabled spaces.

Greenacres Reviews (74)

9.9

Greenacres has a Review Score of 9.9 (9.858) out of 10, based on 23 reviews in the last 2 years.
Over all time Greenacres has 74 reviews.

Overall Experience
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Date Published
  • 74
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Reviewer Connection to Greenacres
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Total of 74, showing 21-40
Review from Roy A (Son of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very lucky that my mother obtained a residency at the home. After many years of independent living (over 95+) and following a hospital stay after a sudden illness, she was assessed for future full-time care and we were offered a place at the home. The management and all the staff at Greenacres
have been welcoming, attentive and caring and are always on hand to look after the residents' well-being and their families.
The rooms are well appointed and there are excellent on-site facilities (a hairdressing salon, dining rooms on every floor with catering that provides a wide variety of food choices to suit all). Greenacres is like a home-from-home for the residents. The home also offers a variety of activities suited to the needs of the residents.
Safety and security are also a high priority and very comforting.
We would recommend Greenacres very highly.
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Review from A W (Daughter of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently moved into permanent residential care at Greenacre for the first time from home and I couldn't have asked for a better transition. The staff have been extremely helpful in all aspects, I couldn't fault the care staff who have been friendly, patient and really caring with her and
I have witnessed with other residents. My mum has settled in really well and has already improved her mobility with the help of the care team. Very impressed.
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Review from Samantha A (Daughter-in-law of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always welcoming.
Staff are always kind and considerate.
My mother-in-law is treated with dignity and respect.
We appreciate everything done for her.
We appreciate the difficult and demanding job caring is. Thank you all.
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Review from Colin P (Son of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Greenacres to be very good.
The staff are very good and caring.
Mum is very happy here.
There is a big change in her since she has been here. As she feels safe which is not the case at home.
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Review from V L (Friend of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been happy with the care given to our friend over the past four years. However, her needs now increased from residential to nursing with more individual supervision required necessitating her move into a nursing home. The administration involved in leaving here has been handled very efficiently.
Reply from Lukasz Bogusz, District Manager at GreenacresThank you for your kind words, It’s been a pleasure to care for your friend. All at Greenacres wish her well in her transition into Nursing Care.
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Review from Christina S (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted to this lovely care home in December 2023. Being her daughter, I was very anxious, after visiting the care home I felt less anxious. The staff and management were so welcoming. My mum has dementia and has settled in so well. She is happy. I am so grateful to all the team at Greenacres.
Thank
you.
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Review from A J (Daughter of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a huge decision for Mum to move to a care home, and after six months at Greenacres, we are very happy with our decision. We chose Greenacres because of the warm welcome we received on our first (unannounced) visit, and this has continued. Mum is settled in a lovely, bright en-suite room, well
looked after and well fed. The staff are lovely. They have got to know Mum and offer plenty of opportunities to be active and go out. They spotted when she was unwell and took action.
We would recommend Greenacres if you are looking for a care home with 1) a stable staff team who are always visible, 2) staff who do their best to give residents a good quality of life and 3) modern, well-kept buildings and gardens.
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Review from Mariana C (Wife of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great members of staff, extremely caring and very well trained.
Very nice and clean everywhere.
Staff were willing to help all the time I was visiting.
I am very grateful for all the support given. Thank you a lot.
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Review from G M (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been at Greenacres only a short time but so far the staff have been welcoming and have gone out of their way to ensure he is happy in his new environment. The accommodation is bright clean and cheerful, we have been able to bring pieces of furniture and hang photos and pictures on the
walls to provide a homely atmosphere. Greenacres is a happy caring environment.
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Review from D M (Daughter of Resident) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Greenacres for 18 months and during that time, everyone there has been very welcoming and friendly.
The care Mum receives is great, a lot of medical issues she had before coming there, have been resolved and I feel I’m updated regularly if she has any issues. The whole team there really
seem to care about Mum's well-being.
I’m allowed to bring a dog to visit Mum, which is hugely important to her and one of the many reasons Greenacres works for her.
The home is always spotless throughout, from reception, corridors, sitting room and Mums room, the dog never finds a single crumb!
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Review from Olivia P (Daughter of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the day Mum cam into the home to settling her in, we have been so impressed with the care and friendliness of all staff. They cannot do enough for you. Mum's room is spacious, modern and warm. She has settled really well and is extremely happy. I would thoroughly recommend Greenacres for anyone
looking for top-class care and staff who get to know you personally. A real home from home! I can relax knowing she's in the best care. Thank you to all the staff.
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Review from Peter N (Son of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed a Care Home for my elderly mother and looked at various options in the Banstead area. Greenacres stood out, not only for the pleasant surroundings and well presented rooms and communal areas, but also for the people we met and the welcoming atmosphere.
Since Mum has moved in, we can only
add that it is the people working at Greenacres that make the home such a great choice. I shouldn't name anyone for fearing of missing someone out but the staff have been absolutely outstanding, their care and attention to detail is second to none and we are so impressed with them. We can't thank them enough, we would definitely recommend Greenacres and are so pleased we found it.
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Review from Kay M (Sister of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been at Greenacres for nearly five years. He has had the best care and has a lovely clean and bright room with an ensuite. He walks around with his wheels and is kept clean and comfortable.
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Review from S W (Son of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is looked after and cared for very well. The staff all have her welfare at heart. The common areas and her room are very clean.
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Review from C R (Son of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Greenacres for five-plus years. He is comfortable and well cared for with every consideration taken for his health and well-being. The team at Greenacres are very professional, sociable, responsive and communicative.
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Review from Laura C (Daughter of Resident) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were concerned about finding the right home for Dad but once we visited Greenacres and met the staff, we knew we could put our concerns aside. All the staff have been amazing and very caring of not only Dad but us as a family. It's a welcoming and happy place to be and visit. Highly recommended and
I can't praise the staff enough.
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Review from Amanda B (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Greenacres has been and continues to be a very caring home whose staff are clearly very caring and professional. I feel fully supported and informed in all the decisions that affect Mum's care. I feel they have gone above their duty of care as my mum is deteriorating due to her Alzheimer's.
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Review from William C (Son of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is Mum's second care home and she is so much happier here than at the first one. The whole team care for Mum with dignity, empathy and compassion and I am very grateful for that. The home is very well looked after and is clean and well equipped with some activities that Mum enjoys very much, especially
the rise club. There is a lovely garden that Mum enjoys in the summer and the home is well-positioned to take Mum for coffee and shopping when the weather permits.
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Review from Lisa W (Daughter of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother transferred to Greenacres Care Home, following an unhappy experience in a previous care home, we have been met by friendly staff with a 'can do' attitude who put the resident at the centre of their practice. This is very reassuring and I feel that staff have made real efforts to get
to know my mother and go out of their way to include her in activities that they feel will interest and engage her. I find the staff accessible and her regular carers very kind and anxious to do their very best for her and the residents in their care. The home is warm and welcoming and as a very regular visitor, I meet with cheery and motivated staff on a regular basis. My mother has settled well and, as a family, we appreciate the care and kindness offered by the Greenacres staff.
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Review from D D (Son of Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always been pleased with the care Greenacres have and are providing for our relative. From front of house to the care staff (who deserve more appreciation and money for their hard work). When we visit the team knows who we are and who we are visiting and is always happy to talk and update us
on our relative's care and also up-and-coming events. The food always smells lovely and our relative has never complained, her room is clean which we know we can make her own.
When Covid struck, care homes came under a lot of fire but did anyone actually see what new policies and guidelines the managers had to put in place basically overnight, I doubt it. Though we know and cannot thank them all enough.
They all deserve a big thank you.
Thank you!
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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Greenacres is calculated as follows: ( (236 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 274 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greenacres is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 9 hours ago

We currently have two vacancies for care. Please contact Greenacres for further details.

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Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

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