Greenacres

The Horseshoe, Banstead SM7 2BQ
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9.8 68 Reviews
  • Greenacres, Banstead
Anchor’s Greenacres is located at the heart of the community in Banstead, within a short distance of local shops and amenities.

The home continues to welcome new residents for friendly and comfortable residential and dementia care for up to 63 customers.

Anchor offers dementia care and provides on-going training to ensure their approach is best for their customers living with dementia. They work hard to get to know customers, build relationships and ensure all aspects of the service they provide are focused on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards and provide a high-quality service that surpasses expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1456
  • Self-Funded Residential Dementia Care: from £1456
  • RESPITE Self-Funded Residential Care: from £1456
  • RESPITE Self-Funded Residential Dementia Care: from £1456

Colleagues at Greenacres will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Greenacres to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sue-Ellen Streeter (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Greenacres to discuss your enquiry
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (36)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Visitors are welcome at Greenacres.

Parking

  • Greenacres have onsite parking, including disabled spaces.

Greenacres Reviews (68)

Total of 68, showing 61-68
9.8

Greenacres has a Review Score of 9.8 (9.823) out of 10, based on 24 reviews in the last 2 years. Over all time Greenacres has 68 reviews.

Overall Experience

  • 51
  • 15
  • 1
  • 1
  • 0

Date Published

68
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24
44

Review from Audrey D (Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely home. The team leader always gets people involved. I loved singing in the morning with her.


The home always smells nice too.

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Review from Sylvia F (Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

One the whole this home is satisfactory. Certain members of staff are not. Quite often there is too much noise, especially when the TV is on full blast. Some of the staff are excellent and make life very pleasant.

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Review from Jill W (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very reluctant to go into a care home but now she is there, she loves it. She says it is like living in a hotel. The care and attention she receives is excellent. The staff are superb and the home is clean and welcoming.

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Review from I H (Wife of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the overall care is good. Rooms are clean and tidy, my only criticism is laundry. Clothes go missing and other residents clothes are in my relatives room. He is one of only 2 males on his landing so I don't think they can mix them up! I know it's hard to wash and dry clothes quickly buy
the tumble dryer shrinks clothes - shirts and socks get too small. Plenty of food is supplied and it seems good. We are always offered drinks and biscuits when we visit.

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Review from Doreen E (Wife of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenacres has looked after my husband for the last 18 months. Sadly he died on 5th September. The care and kindness to him were much more than I thought they would be prepared to do. Whatever they did for him was never too much trouble. Also, everyone was most welcoming to me and his family, with cups
of tea and cake and kind words and understanding. I will miss my visits to Greenacres.

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Review from W W (Daughter of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The decorations are a delight making the atmosphere warm and cosy. Found all the staff very helpful at all times; nothing is too much trouble. The Christmas get together with soups was especially nice with all the residents taking part.

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Review from Stephen M (Son of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never visited my Mum at Greenacres Banstead and felt that she was not getting the best care possible: The care home is always spotlessly clean and all the residents always look their best. My Mum's room is always immaculate and the staff always make sure my Mum looks her best. The staff and assistant
manager I feel go beyond their expectations and always taking the time to speak to me giving me honest updates on my Mum's care. I would give 5 stars for this care home.

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Review from Elaine K (Daughter of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother celebrated her 104th birthday in July. The home contributed a beautiful cake to support food that the family supplied. They organised the local Mayor to attend prior to her birthday and ensured it went into the local paper. Thank you. The team leader joined in to ensure everything went off
beautifully. Thank you for all you do for my mum. My mum has been a resident for 4 years and respite longer and loves it so much and is very happy. Thank you all at Greenacres for looking after my mum.

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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Greenacres is calculated as follows: ( (233 Excellents x 5) + (48 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 282 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenacres is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 21 Jul 2025

We currently have three vacancies for care. Please contact Greenacres for further details.

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