
My mum has settled in so well and as a family we could not have wished for more.K H(Daughter of Resident/Service User)

I was also received warmly and was impressed by the professionalism of the staffL B(Wife of Resident/Service User)

I cannot fault Greenacres Home.Gloria W(Daughter of Resident/Service User)

My mum has settled in so well and as a family we could not have wished for more.K H(Daughter of Resident/Service User)

I was also received warmly and was impressed by the professionalism of the staffL B(Wife of Resident/Service User)

I cannot fault Greenacres Home.Gloria W(Daughter of Resident/Service User)

Anchor’s Greenacres is located at the heart of the community in Banstead, within a short distance of local shops and amenities.
The home continues to welcome new residents for friendly and comfortable residential and dementia care for up to 63 customers. Menus reflect are regularly changed and reflect residents' preferences and dietary requirements. Activities are arranged with resident input both as groups and individually.
Anchor offers dementia care and provides...
Care Provided by Greenacres
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Greenacres will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Greenacres for full pricing details and T&Cs.
Contact Greenacres to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Sue-Ellen Streeter (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (61)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (36)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visitors are welcome at Greenacres.
Parking
- Greenacres have onsite parking, including disabled spaces.
Greenacres Reviews (75)
Greenacres has a Review Score of 9.8 (9.843) out of 10, based on 23 reviews in the last 2 years.
Over all time Greenacres has 75 reviews.
We are so pleased our mum could reside with Greenacres. All the carers are helpful and caring. We call in at random times and it's always the same. Thank you from us.
Food excellent. Would recommend without hesitation.
My wife and I attended the Christmas party for the residents on 5th December 2018. We enjoyed the evening and it was obvious that the staff had put a great deal of time and effort into the occasion.
Congratulations to all for such an enjoyable evening.
Mum was previously in another care home which in comparison was lacking in care and other services, i.e. food and social engagement and I wish we had moved her to Greenacres before. The latter immediately encouraged Mum to engage with other residents and encouraged her mobility and now she is in the final stages of Dementia and Alzheimers, they are supporting and caring for her by ensuring that all her needs are met. The food is excellent and fresh and the social activities both 1-1 and group are far superior to the previous care home, as is the individual care provided. I wouldn't hesitate in recommending Greenacres and indeed have done so to many of my friends.
Nice home with good activities.
Very friendly, warm place. Staff very good and caring.
The staff are always so nice and friendly and nothing is ever too much trouble.
Really lovely home. The team leader always gets people involved. I loved singing in the morning with her.
The home always smells nice too.
One the whole this home is satisfactory. Certain members of staff are not. Quite often there is too much noise, especially when the TV is on full blast. Some of the staff are excellent and make life very pleasant.
My mother was very reluctant to go into a care home but now she is there, she loves it. She says it is like living in a hotel. The care and attention she receives is excellent. The staff are superb and the home is clean and welcoming.
In general, the overall care is good. Rooms are clean and tidy, my only criticism is laundry. Clothes go missing and other residents clothes are in my relatives room. He is one of only 2 males on his landing so I don't think they can mix them up! I know it's hard to wash and dry clothes quickly buy the tumble dryer shrinks clothes - shirts and socks get too small. Plenty of food is supplied and it seems good. We are always offered drinks and biscuits when we visit.
Greenacres has looked after my husband for the last 18 months. Sadly he died on 5th September. The care and kindness to him were much more than I thought they would be prepared to do. Whatever they did for him was never too much trouble. Also, everyone was most welcoming to me and his family, with cups of tea and cake and kind words and understanding. I will miss my visits to Greenacres.
The decorations are a delight making the atmosphere warm and cosy. Found all the staff very helpful at all times; nothing is too much trouble. The Christmas get together with soups was especially nice with all the residents taking part.
I have never visited my Mum at Greenacres Banstead and felt that she was not getting the best care possible: The care home is always spotlessly clean and all the residents always look their best. My Mum's room is always immaculate and the staff always make sure my Mum looks her best. The staff and assistant manager I feel go beyond their expectations and always taking the time to speak to me giving me honest updates on my Mum's care. I would give 5 stars for this care home.
My mother celebrated her 104th birthday in July. The home contributed a beautiful cake to support food that the family supplied. They organised the local Mayor to attend prior to her birthday and ensured it went into the local paper. Thank you. The team leader joined in to ensure everything went off beautifully. Thank you for all you do for my mum. My mum has been a resident for 4 years and respite longer and loves it so much and is very happy. Thank you all at Greenacres for looking after my mum.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact Greenacres for further details.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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