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Greenacres

The Horseshoe, Banstead, Surrey SM7 2BQ
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My mum has settled in so well and as a family we could not have wished for more.K H(Daughter of Resident/Service User)
Greenacres, Banstead
I was also received warmly and was impressed by the professionalism of the staffL B(Wife of Resident/Service User)
Greenacres, Banstead
I cannot fault Greenacres Home.Gloria W(Daughter of Resident/Service User)
Greenacres, Banstead

Anchor’s Greenacres is located at the heart of the community in Banstead, within a short distance of local shops and amenities.

The home continues to welcome new residents for friendly and comfortable residential and dementia care for up to 63 customers. Menus reflect are regularly changed and reflect residents' preferences and dietary requirements. Activities are arranged with resident input both as groups and individually.

Anchor offers dementia care and provides...  

Care Provided by Greenacres

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,520From £1,570
Residential Dementia CareFrom £1,520From £1,570

Fees can vary depending on care needs and other factors. Colleagues at Greenacres will be happy to discuss our weekly fees with you and what our fees include.

Contact Greenacres to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Sue-Ellen Streeter (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (36)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Visitors are welcome at Greenacres.

Parking

  • Greenacres have onsite parking, including disabled spaces.

Greenacres Reviews (75)

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9.8

Greenacres has a Review Score of 9.8 (9.843) out of 10, based on 23 reviews in the last 2 years. Over all time Greenacres has 75 reviews.

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Showing 75 reviews matching selected criteria
Review from David B (Son of Resident) published on 9 October 2019 Submitted via Postal Card
Overall Experience

We are so pleased our mum could reside with Greenacres. All the carers are helpful and caring. We call in at random times and it's always the same. Thank you from us.

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Review from Joan O (Resident / Service User) published on 21 February 2019 Submitted via Postal Card
Overall Experience

Food excellent. Would recommend without hesitation.

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Review from Brian H (Brother-in-law of Resident) published on 18 December 2018 Submitted via Postal Card
Overall Experience

My wife and I attended the Christmas party for the residents on 5th December 2018. We enjoyed the evening and it was obvious that the staff had put a great deal of time and effort into the occasion.

Congratulations to all for such an enjoyable evening.

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Review from Liz R (Daughter of Resident) published on 21 August 2018 Submitted via Website
Overall Experience
My mother has been a resident of Greenacres Banstead for approx three years. I am extremely impressed with the care and support that she receives and think that the manager and duty manager are doing a splendid job.

Mum was previously in another care home which in comparison was lacking in care and other services, i.e. food and social engagement and I wish we had moved her to Greenacres before. The latter immediately encouraged Mum to engage with other residents and encouraged her mobility and now she is in the final stages of Dementia and Alzheimers, they are supporting and caring for her by ensuring that all her needs are met. The food is excellent and fresh and the social activities both 1-1 and group are far superior to the previous care home, as is the individual care provided. I wouldn't hesitate in recommending Greenacres and indeed have done so to many of my friends.

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Review from M S (Resident / Service User) published on 22 March 2018 Submitted via Postal Card
Overall Experience

Nice home with good activities.

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Review from M S (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card
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Very friendly, warm place. Staff very good and caring.

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Review from J I (Resident / Service User) published on 8 November 2017 Submitted via Postal Card
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The staff are always so nice and friendly and nothing is ever too much trouble.

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Review from Audrey D (Resident / Service User) published on 8 November 2017 Submitted via Postal Card
Overall Experience

Really lovely home. The team leader always gets people involved. I loved singing in the morning with her.

The home always smells nice too.

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Review from Sylvia F (Resident / Service User) published on 8 November 2017 Submitted via Postal Card
Overall Experience

One the whole this home is satisfactory. Certain members of staff are not. Quite often there is too much noise, especially when the TV is on full blast. Some of the staff are excellent and make life very pleasant.

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Review from Jill W (Daughter of Resident) published on 1 November 2017 Submitted via Postal Card
Overall Experience

My mother was very reluctant to go into a care home but now she is there, she loves it. She says it is like living in a hotel. The care and attention she receives is excellent. The staff are superb and the home is clean and welcoming.

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Review from I H (Wife of Resident) published on 15 September 2017 Submitted via Postal Card
Overall Experience

In general, the overall care is good. Rooms are clean and tidy, my only criticism is laundry. Clothes go missing and other residents clothes are in my relatives room. He is one of only 2 males on his landing so I don't think they can mix them up! I know it's hard to wash and dry clothes quickly buy the tumble dryer shrinks clothes - shirts and socks get too small. Plenty of food is supplied and it seems good. We are always offered drinks and biscuits when we visit.

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Review from Doreen E (Wife of Resident) published on 15 September 2017 Submitted via Postal Card
Overall Experience

Greenacres has looked after my husband for the last 18 months. Sadly he died on 5th September. The care and kindness to him were much more than I thought they would be prepared to do. Whatever they did for him was never too much trouble. Also, everyone was most welcoming to me and his family, with cups of tea and cake and kind words and understanding. I will miss my visits to Greenacres.

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Review from W W (Daughter of Resident) published on 17 January 2017 Submitted via Postal Card
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The decorations are a delight making the atmosphere warm and cosy. Found all the staff very helpful at all times; nothing is too much trouble. The Christmas get together with soups was especially nice with all the residents taking part.

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Review from Stephen M (Son of Resident) published on 21 October 2016 Submitted via Postal Card
Overall Experience

I have never visited my Mum at Greenacres Banstead and felt that she was not getting the best care possible: The care home is always spotlessly clean and all the residents always look their best. My Mum's room is always immaculate and the staff always make sure my Mum looks her best. The staff and assistant manager I feel go beyond their expectations and always taking the time to speak to me giving me honest updates on my Mum's care. I would give 5 stars for this care home.

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Review from Elaine K (Daughter of Resident) published on 23 August 2016 Submitted via Postal Card
Overall Experience

My mother celebrated her 104th birthday in July. The home contributed a beautiful cake to support food that the family supplied. They organised the local Mayor to attend prior to her birthday and ensured it went into the local paper. Thank you. The team leader joined in to ensure everything went off beautifully. Thank you for all you do for my mum. My mum has been a resident for 4 years and respite longer and loves it so much and is very happy. Thank you all at Greenacres for looking after my mum.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 27 July 2026

We currently have two vacancies for care. Please contact Greenacres for further details.

News (2) & Events (0)

News
  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...

  • 09 Oct 2024

    Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...

Upcoming Events

There are no upcoming events for Greenacres.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for Greenacres.

Meet the Team (0)

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