Greenacres

The Horseshoe, Banstead SM7 2BQ
Review Us
9.8 70 Reviews
  • Greenacres, Banstead
Anchor’s Greenacres is located at the heart of the community in Banstead, within a short distance of local shops and amenities.

The home continues to welcome new residents for friendly and comfortable residential and dementia care for up to 63 customers.

Anchor offers dementia care and provides on-going training to ensure their approach is best for their customers living with dementia. They work hard to get to know customers, build relationships and ensure all aspects of the service they provide are focused on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards and provide a high-quality service that surpasses expectations.
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Care Provided by Greenacres

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1456
  • Self-Funded Residential Dementia Care: from £1456
  • RESPITE Self-Funded Residential Care: from £1456
  • RESPITE Self-Funded Residential Dementia Care: from £1456

Colleagues at Greenacres will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Greenacres to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sue-Ellen Streeter (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Greenacres to discuss your enquiry
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (36)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are welcome at Greenacres.

Parking

  • Greenacres have onsite parking, including disabled spaces.

Greenacres Reviews (70)

9.8

Greenacres has a Review Score of 9.8 (9.804) out of 10, based on 25 reviews in the last 2 years.
Over all time Greenacres has 70 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Greenacres
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Total of 70, showing 41-60
Review from Denise C (Daughter of Resident) published on 14 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Obviously, it has been an extremely difficult time, especially for relatives of residents and, no doubt staff, because of Covid. Everyone gets stressed, me in particular, not knowing when I am going to be able to see my mum in more “conducive” circumstances. There were times when we, as a family, felt
outside of things that were happening. Especially as my mum is getting that much older and I often cried myself to sleep wondering if she would remember me and praying that nothing would happen to her before we could see her! However, I have to say that even through what must have been a stressful time for the caring staff, they didn’t let Mum forget who I was. Things are much better now and I thank all of the staff for their support. One member of staff has been particularly helpful (as are all of the staff) and I sincerely thank all of you at Greenacres. As with the song "Things can only get better".
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Review from Tina K (Daughter of Resident) published on 23 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Greenacres as an emergency in December 2020. We weren't given a choice as to where mum went, but we couldn't have wished for mum to be in a better Care Home. We're in such strange times at the moment so the initial assessment was done by phone. From this moment, we knew mum was in
safe hands. The assessment was very thorough and informative but above all, staff were so friendly and supportive making such a difference at a very anxious and difficult time. They keep us updated with the ever-changing procedures around visiting and I can honestly say that every member of staff we have spoken to have been so helpful and friendly. Mum took a while to settle but we have seen such a change in her. Mum is so well looked after. Her hair's done nicely, her nails are painted, her clothes are fresh and she is what I call 'proper' clean. But most important of all, Mum is happy. For that, we are so grateful. Thank you!
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Review from Judy W (Daughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have continued to be so impressed and so grateful for the kindness and the quality of the care that the staff at Greenacres give to my parents who are both fortunate enough to be resident at Greenacres. I have nothing but praise and appreciation for all their efforts in continuing to provide as normal
a day to day life as possible through all the uncertainties that the pandemic has brought. The quality of the communication and the creative efforts of the staff team to enable families to stay connected as best they can is, also, so appreciated.
Thank you.
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Review from Cathy B (Daughter of Resident) published on 7 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother moved recently to Greenacres, I have only had phone contact with the Team at the home but they have been so helpful, going above and beyond what I would have expected (being that it is not a private care home). This has made me very reassured about my mum's care. I look forward to meeting
them in person when I visit next week. Thank you all. I am only able to choose Satisfactory on the many options as I haven't actually been there yet.
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Review from Jackie W (Daughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved to Greenacres in August 2020. Due to the covid restrictions, we were unable to visit the home in person, they were able to do a virtual tour showing us around. The manager and her staff made the transition from home into Greenacres for my dad very easy. Since he has been there he has been
poorly but the staff have been brilliant in the care, that they gave him. Greenacres has been brilliant during the covid lockdowns, in making visits to the home. They now have screened visits in place which is very good.
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Review from Hilary P (Daughter of Resident) published on 20 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Father has been resident for 18 months and has had very good care from excellent staff. Nothing is too much trouble. He enjoys the selection of food, participates in activities he fancies and likes the outings (when a available). As his mobility has deteriorated, he has happily changed to a frame with
use of a wheelchair for distances. He is often seen reading his daily paper (organised through a local newsagent) or a book of some kind and watches some TV, either in the lounge or in his bedroom. One problem I have found is that Dad mislays his hearing aids and they disappear, never to be seen again, which means his communication is very poor. Communication with the staff is fine if you speak to the right person, but on the whole Greenacres is a great place to be.
Reply from Leigh Arney, Manager at Greenacres

Thank you for taking the time to review Greenacres and we are pleased that you rate our overall standard as excellent. We will ensure that our staff team are aware of your kind comments. We will look into the misplacement of your father’s hearing aids and encourage you to contact us directly so we can resolve this.

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Review from Jackie C (Daughter of Resident) published on 20 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy for my mother to be there, as she has onset Alzheimer's and they are very good with her. They keep me informed if she has any falls and during this pandemic, again they have kept me informed as and when they do the tests and with the results. All the staff are lovely and do a brilliant job,
even more so now.
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Review from Lesley J (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother, who suffers from dementia, has been a resident for two years now and has received very good care. The home is clean and bright, and the staff are friendly and caring. They hold regular activities and outings which Mum enjoys. They are very good at keeping us informed and have been exceptional
during the Covid lockdown by sending regular emails and videos. Mum is very happy there, and I would thoroughly recommend Greenacres.
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Review from Graham L (Son of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother has now been resident at Greenacres for six months, having arrived there after a bad fall and with a broken arm. She was in a poor state of health but was able to make a remarkable recovery due to the exemplary care offered by Greenacres. The staff are so helpful and friendly, and always willing
to help in any way. The home itself is always spotlessly clean and tidy. Food is good, varied and plentiful. I would have no hesitation in recommending to friends and family.
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Review from Stephanie (Daughter of Resident) published on 26 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother has been at Greenacres for about 5 years now. She has seen a lot of changes in this time, I would like to say with the manager they have now things are so much better. As a family, we have been to some lovely evenings with great entertainment.
My Mum will be 100 in November we are all hoping
we will be able to celebrate with her.
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Review from Colette B (Daughter of Resident) published on 26 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff is very caring and friendly. My mother is very well looked after and we have nothing but good things to say about the home. Even in these difficult times, they have made every effort to keep us informed on my mother's well being.
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Review from Angela B (Daughter-in-law of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Greenacres is an exceptional care home. My mother in law has had the very best care provided by an amazing care team. All staff have been the most amazing people during COVID-19. I would highly recommend Greenacres as a home from home for anyone looking for a safe secure and happy place for an older
relative to live if required.
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Review from Lucy M (Son of Resident) published on 29 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at this home have excelled at creating a caring, happy place for residents. In these difficult times, they have kept up the spirits of the residents and eased the worries of their relatives. They are nothing short of great.
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Review from Alexandra P (Granddaughter of Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best place for my nan ever!
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Review from P M (Son of Resident) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is excellent; the care and help by staff to my mother is second to none.
I couldn't have wished for better.
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Review from David B (Son of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so pleased our mum could reside with Greenacres. All the carers are helpful and caring. We call in at random times and it's always the same. Thank you from us.
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Review from Joan O (Resident) assisted by family/friend published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Food excellent. Would recommend without hesitation.
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Review from Brian H (Brother-in-law of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I attended the Christmas party for the residents on 5th December 2018. We enjoyed the evening and it was obvious that the staff had put a great deal of time and effort into the occasion.


Congratulations to all for such an enjoyable evening.

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Review from Liz R (Daughter of Resident) published on 21 August 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident of Greenacres Banstead for approx three years. I am extremely impressed with the care and support that she receives and think that the manager and duty manager are doing a splendid job.
Mum was previously in another care home which in comparison was lacking in care and
other services, i.e. food and social engagement and I wish we had moved her to Greenacres before. The latter immediately encouraged Mum to engage with other residents and encouraged her mobility and now she is in the final stages of Dementia and Alzheimers, they are supporting and caring for her by ensuring that all her needs are met. The food is excellent and fresh and the social activities both 1-1 and group are far superior to the previous care home, as is the individual care provided. I wouldn't hesitate in recommending Greenacres and indeed have done so to many of my friends.
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Review from M S (Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice home with good activities.
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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.804 for Greenacres is calculated as follows: ( (239 Excellents x 5) + (56 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 296 Ratings = 4.804
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greenacres is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 15 Sep 2025

We currently have three vacancies for care. Please contact Greenacres for further details.

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Awards / Recognitions (10)

Meet the Team (0)

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