Search...

Ridgemount

The Horseshoe, Banstead, Surrey SM7 2BQ
Anchor Logo
Jobs
Ridgemount logo
The home manager is amazing, knows immediately who you are visitingF H(Niece of Resident/Service User)
Ridgemount, Banstead
She has made friends and loves the dedicated staff.I am very grateful to them.Jane H(Daughter of Resident/Service User)
Ridgemount, Banstead
They not only cared for her, they cared about her. She felt valued and lovedNick C(Nephew of Resident/Service User)
Ridgemount, Banstead

Anchor’s Ridgemount is in the heart of the Banstead community, close to local green spaces, including Banstead Common and several golf courses.

They are welcoming permanent residents and those who wish to join the home for respite care or trial stays.

The home provides friendly and comfortable residential and dementia care for residents. Anchor provides ongoing training for colleagues to ensure their approach best supports customers living with dementia.

Colleagues work...  

Care Provided by Ridgemount

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,525From £1,625
Residential Dementia CareFrom £1,525From £1,625

Fees can vary depending on care needs and other factors. Colleagues at Ridgemount will be happy to discuss our weekly fees with you and what our fees include.

Contact Ridgemount to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Evelyn Tetteh (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (47)

Visiting

  • Visitors are welcome at Ridgemount.

Parking

  • Onsite parking is available, including disabled spaces.

Ridgemount Reviews (74)

Submit a Review
9.6

Ridgemount has a Review Score of 9.6 (9.579) out of 10, based on 18 reviews in the last 2 years. Over all time Ridgemount has 74 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Ridgemount
Loading...
Showing 74 reviews matching selected criteria
Review from Vicki W (Daughter of Resident) published on 4 April 2024 Submitted via Website
Overall Experience
My mother has just spent four weeks of respite care at Ridgemount. The lovely large respite room was clean and bright with a nice en-suite and comfortable bed. We brought items from home to make it feel familiar, and the maintenance man was there to help on moving-in day.
The staff were very helpful and friendly and were quick to come if she pressed the call button.
My mother usually ate her meals in her room due to mobility issues and enjoyed the meals despite feeling that they weren’t quite hot enough sometimes.

A good experience for us as a family in this new venture of being in a care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Lisa M (Granddaughter of Resident) published on 3 April 2024 Submitted via Website
Overall Experience

I couldn’t be happier with Nan's care she is always well presented they ensure they put her jewellery on and she always looks lovely, the carers and other staff are all so warm and friendly and take the time to join in with the activities, listra was up dancing with Nan today! So lovely to see. Thank you for looking after her so well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan E (Daughter-in-law of Resident) published on 15 November 2023 Submitted via Postal Card
Overall Experience
Since my mother-in-law cam to you in June, she has settled in really well, whenever we visit she is happy.

The staff (all of them) are brilliant and so caring.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D B (Daughter of Resident) published on 9 November 2023 Submitted via Postal Card
Overall Experience
It is so nice to visit my mum and see her happy and smiling. She looks and feels healthier now than when she was at home alone. All the staff are very approachable and always smiling. As soon as we visited on the first occasion, we knew this was the place for Mum.

It is always immaculate.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R H (Daughter of Resident) published on 13 October 2023 Submitted via Postal Card
Overall Experience

We were particularly pleased with the care and respect from the individual carers. My father said how kind all the staff had been. He also loved the food.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B Y (Son of Resident) published on 6 October 2023 Submitted via Postal Card
Overall Experience

The care and support provided at Ridgemount for my mother has been excellent. The enthusiasm of the staff in assessing and then welcoming my mother to the care home was great to see and provided confidence that Mum would be well cared for in Ridgemount. This confidence was confirmed by the caring staff during her stay in the home. Unfortunately, my mother aged 92 died due to frailty of old age in the care home this month. The support that both my mother and I received during this sad time was very good. Thank you to all your staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Daughter of Resident) published on 27 June 2023 Submitted via Postal Card
Overall Experience

My mum has lived at Ridgemount for over a year. During this time, she has improved in terms of eating and drinking regularly (she has gained much needed weight) and seems more engaged and happy. The staff are lovely and really look after the residents. They like my mum as she loves to chat and she is more like her normal cheeky self, thriving having company and people to talk to.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret W (Resident / Service User) published on 12 April 2023 Submitted via Postal Card
Overall Experience

My weeks respite stay at Ridgemount was very happy. The carers were very kind and helpful and always responded to the button being pushed in less than 2 minutes. The food was good and I was given hot drinks whenever I wanted them. My room and ensuite were comfortable. There were church services in the home and music and entertainment most days.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Grandson of Resident) published on 27 February 2023 Submitted via Website
Overall Experience

Such a lovely home for my Nan. Staff always happy and so very caring. I popped in when they had a singer, that came for the Valentines event. He was amazing. My nan was up dancing and singing with staff and other residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynne E (Wife of Resident) published on 20 January 2023 Submitted via Postal Card
Overall Experience
My husband, with advanced Parkinsons, went into Ridgemount whilst I underwent surgery. He was there for three weeks and the carers were really kind, helpful and friendly.

He had a good experience and, if needed, I would certainly use this care home again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J R (Sister of Resident) published on 5 December 2022 Submitted via Postal Card
Overall Experience

My sister arrived at Ridgemeount very anxious and apprehensive. The friendly and devoted staff greeted her and within a short space of time, she settled into the place she now calls home. All the staff go that extra mile to ensure your needs are met and you are happy. Her room was lovely and clean and the food served is excellent. There is nothing more she could wish for. Thank you everyone for an excellent job well done.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sarah P (Daughter of Resident) published on 23 August 2022 Submitted via Website
Overall Experience

We first visited Ridgemount with Mum in January 2020 and as soon as we walked through their doors I knew this would be perfect for Mum. Everyone is so friendly, the facilities are modern, the rooms are clean, spacious and bright and the building itself is surrounded by beautiful gardens. The staff are exceptional, always welcoming, kind, understanding and compassionate. They went above and beyond to keep Mum safe and happy throughout the Pandemic and they continue to provide the highest level of care. I simply cannot recommend Ridgemount highly enough.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jessica S (Great-granddaughter of Resident) published on 27 June 2022 Submitted via Website
Overall Experience

Since my Great Nan moved into Ridgemount I have only seen smiles and laughter. Lovely staff assist Nanny, she enjoys going to the musical entertainers and having her hair done. I could not have hoped for a better home for her.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G C (Husband of Resident) published on 25 May 2022 Submitted via Postal Card
Overall Experience
I was faced with the unenviable task of finding a suitable care home for my wife, somewhere she would be happy and well looked after. She had often commented that she hoped she would never have to be placed into care. I visited various homes. Ridgemount Care Home impressed - well presented, well maintained and friendly staff - and I was aware of Anchor's reputation. In particular, I liked the idea of small groups of twelve sharing a dining room and lounge.

My wife's ensuite room is ideal; light and airy, plenty of space and well furnished - and she's allowed to hang photos on the walls. My concern was that she may be upset or react at being in a place other than her own home. I need not have worried. There's always a positive reaction when I visit her and no sadness when I leave. She is happy, contented and well looked after by staff who listen to her and what she wants - the staff connect so well with the residents. She has quickly made it her own home. I am happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Francis C (Daughter of Resident) published on 4 May 2022 Submitted via Postal Card
Overall Experience
My mother has been a resident for over four years initially with my father, and the last two years on her own, she has never in all that time had anything negative to say. The staff are all amazing considering the extra strain of the covid years they have all risen to the challenges.

The rooms, communal spaces and even the garden are kept to a very high standard. My mother says it is the best thing that happened when she moved into care and that makes me happy that she is so happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M H (Friend of Resident) published on 21 April 2022 Submitted via Postal Card
Overall Experience

My friend is 97 so she is quite frail but she enjoys having a visitor and it was good to be able to chat in her room. We were given a cup of tea and the carers were all very friendly and helpful. My friend will be pleased when it is possible to have activities again and especially singers.

Reply from Michael Brown, Home Manager at Ridgemount

Thank you for taking the time to review Ridgemount, and we are pleased that you rate our care and support as excellent. We appreciate your feedback regarding our activities. We are currently looking into developing our daily, weekly and monthly activities programmes with our residents' input and will be encouraging residents to participate.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Respite Resident) published on 12 April 2022 Submitted via Postal Card
Overall Experience

Very efficient and well thought out procedures. Staff were normally careful and caring. Sometimes night staff could be abrupt. I would like staff to be more interactive in who we were, why we are here and talk to us a little more. Soup was always very tasty.

Reply from Michael Brown, Home Manager at Ridgemount

Thank you for taking the time to review Ridgemount, and we are pleased that you rate our facilities as excellent. We appreciate your feedback, and we will look into the issue regarding our night staff moving forward. Regarding our activities, we have a daily, weekly and monthly activities...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen C (Daughter of Resident) published on 1 April 2021 Submitted via Website
Overall Experience

After researching many care homes I am so glad that we chose Ridgemount. The care staff are a credit to Ridgemount, and they gave my father wonderful care right up to the end. A fabulous clean bright home. The room was delightful and the home-cooked food amazing. And yet very reasonable prices. I can't fault this company. They have worked hard through difficult times and I would recommend them to anyone who needs care. Beautiful gardens, easy parking and lovely staff so look no further; probably the best care home in Surrey.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael H (Son of Resident) published on 21 December 2020 Submitted via Website
Overall Experience

I have always found the home and staff to be of exceptional quality, the home is always clean and tidy, the staff are always friendly and very caring, they are very professional and treat the residents with respect and always have time to chat. My mother has been a resident since February 2015 and suffering from dementia, she needed and got the care she required and was always treated like a human being. The information and contact with the home is a great help and comfort. Being her son and living 170 miles away and due to illness myself, I am unable to visit very often. I am kept informed as to Mum's health and wellbeing as she is totally unable to contact me herself. When I do visit I am always greeted with a smile and recognised and my Christian name used. Also, due to the care and attention and by a controlled diet of the right foods they have managed to eliminate the need for my mother to take tablets to control her diabetes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Toby B (Grandson of Resident) published on 12 October 2020 Submitted via Website
Overall Experience
Came to visit my grandmother, love the fact that we can still have face to face contact at a distance but makes such a difference to be able to see her in the flesh, she seems really well and was full of beans and seems to be having fun.

Keep up the good work, we are so grateful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...

  • 09 Oct 2024

    Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...

Upcoming Events

There are no upcoming events for Ridgemount.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for Ridgemount.

Meet the Team (0)

There are no Team Members posted yet.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ridgemount to verify any information. View our terms and conditions. Ridgemount has an Enhanced Service -more info.