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Ridgemount

The Horseshoe, Banstead, Surrey SM7 2BQ
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The home manager is amazing, knows immediately who you are visitingF H(Niece of Resident/Service User)
Ridgemount, Banstead
She has made friends and loves the dedicated staff.I am very grateful to them.Jane H(Daughter of Resident/Service User)
Ridgemount, Banstead
They not only cared for her, they cared about her. She felt valued and lovedNick C(Nephew of Resident/Service User)
Ridgemount, Banstead

Anchor’s Ridgemount is in the heart of the Banstead community, close to local green spaces, including Banstead Common and several golf courses.

They are welcoming permanent residents and those who wish to join the home for respite care or trial stays.

The home provides friendly and comfortable residential and dementia care for residents. Anchor provides ongoing training for colleagues to ensure their approach best supports customers living with dementia.

Colleagues work...  

Care Provided by Ridgemount

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,525From £1,625
Residential Dementia CareFrom £1,525From £1,625

Fees can vary depending on care needs and other factors. Colleagues at Ridgemount will be happy to discuss our weekly fees with you and what our fees include.

Contact Ridgemount to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Evelyn Tetteh (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (47)

Visiting

  • Visitors are welcome at Ridgemount.

Parking

  • Onsite parking is available, including disabled spaces.

Ridgemount Reviews (74)

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9.6

Ridgemount has a Review Score of 9.6 (9.579) out of 10, based on 18 reviews in the last 2 years. Over all time Ridgemount has 74 reviews.

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Showing 74 reviews matching selected criteria
Review from R H (Daughter of Resident) published on 19 July 2018 Submitted via Postal Card
Overall Experience

I am very happy with the care my mother receives, she is treated with respect and dignity by all the carers I have come into contact with.

All staff from reception through to Team Manager are always available if there is an issue. I need to discuss and there are frequent relatives' meetings if I need to bring up any issues.

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Review from Anthony O (Son of Resident) published on 29 June 2018 Submitted via Postal Card
Overall Experience
The staff are kind to my mother who has been a resident for about 18 months. We are always notified if an accident occurs.

The food seems of a good quality and varied.

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Review from Jean D (Resident / Service User) published on 29 June 2018 Submitted via Postal Card
Overall Experience

I really enjoy the food and dining with other residents. Staff are polite and helpful. I enjoy the garden when it's not too hot.

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Review from S T (Daughter of Resident) published on 25 May 2018 Submitted via Postal Card
Overall Experience

The place is clean, the staff are friendly and seem caring. Activities could be better or more often. Not very imaginative foodwise, lacks greens and vegetables sometimes. Seems very safe and secure.

Reply from Kyle Ingram, Home Manager at Ridgemount

Thank you for taking the time to review Ridgemount and we are pleased you are extremely likely to recommend the home. We regularly review our activities to ensure that these are enjoyed by residents who wish to participate. Our menus are regularly reviewed with input from residents and their families.

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Review from Anita R (Friend of Resident) published on 2 May 2018 Submitted via Postal Card
Overall Experience
Very satisfied with all management and staff overall. Weekends were somewhat different and understaffed but agency staff have been present when needed so there is much more of an improvement now.

Since my friend is bed bound I can only praise the members of staff and management for her very good care and wellbeing.

Reply from Kyle Ingram, Home manager at Ridgemount

Thank you for taking the time to provide feedback on Ridgemount care home. We regularly review staffing in all our homes, based on our resident’s dependency and when required, we increase this accordingly to ensure they receive the appropriate level of care.

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Review from S B (Daughter of Resident) published on 1 March 2018 Submitted via Postal Card
Overall Experience
My mum has been in Ridgemount nearly two years now and has been well looked after.
She can be difficult at times but the staff are so caring and generous with their time.
I highly recommend this care home, which belongs to Anchor Homes.

My mum is safe and looked after and I cannot ask for more.

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Review from S S (Son of Resident) published on 29 June 2017 Submitted via Postal Card
Overall Experience

A genuinely friendly care home specialising in dementia. Staffing numbers have improved and on the whole, create a caring environment for the residents. Occasional small niggles with some things but boils down to staff numbers available at any one time. Overall Ridgemount gives care and respect during some difficult times.

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Review from V H (Daughter of Resident) published on 24 May 2017 Submitted via Postal Card
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My Mother has been a resident for more than 6 years. I have never had cause for concern and I am more than convinced that all her needs are met.

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Review from Sue G (Friend of Resident) published on 20 March 2017 Submitted via Postal Card
Overall Experience

After easily finding a parking space, the reception is friendly and inviting. There is always a good welcome with a smiling face. My friend appears to be contented here, despite her dementia. The staff seem to be caring and respectful towards my friend as well as all the other characters here. There seems to be organised activities which my friend enjoys, especially bowls.

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Review from Gareth R (Son of Resident) published on 14 March 2017 Submitted via Postal Card
Overall Experience
A fantastic care home.

Mum is very happy.

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Review from P S (Daughter of Resident) published on 30 January 2017 Submitted via Postal Card
Overall Experience

My mother has been a resident for 3 years. The care staff are exactly that, the level of care they offer is high and they are always willing to help and assist. The standard of accommodation is generally good as is the food. Activities are available but can sometimes be non-exsistent when they do have activities they are excellent. Some staff need to be encouraged/trained to interact more with the residents whilst others excel and will go the extra mile to make their residents happy and stimulated. Generally very happy.

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Review from Janice W (Daughter of Resident) published on 11 February 2016 Submitted via Postal Card
Overall Experience

Since my mother has been in Ridgemount, the past 2 years, her care has been very satisfactory. She is treated with dignity and I feel her safety is paramount and Ridgemount have this totally covered. Sometimes communication between staff/management and ourselves could be better in that we are not advised of hospital appointments. But overall I feel her care at Ridgemount is very good.

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Review from Gill B (Wife of Resident) published on 15 January 2016 Submitted via Postal Card
Overall Experience

The staff are always kind and caring and consider all their residents whims and idiosyncrasies and go to great lengths to ensure a happy and contented atmosphere prevails. During December they expanded an enormous amount of effort to ensure all residents could enjoy the Christmas spirit to the full with the many activities and entertainments provided.

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Review from R B (Daughter of Resident) published on 12 January 2016 Submitted via Postal Card
Overall Experience

Mums dementia is deteriorating. Without the wonderful staff mum and I couldn't manage. They are extremely kind, caring and hard-working. Many efforts were made to make our Christmas as special as possible. Thank you. However the biggest thank you is for the everyday love and care that they give without fail.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...

  • 09 Oct 2024

    Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...

Upcoming Events

There are no upcoming events for Ridgemount.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

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