
The home manager is amazing, knows immediately who you are visitingF H(Niece of Resident/Service User)

She has made friends and loves the dedicated staff.I am very grateful to them.Jane H(Daughter of Resident/Service User)

They not only cared for her, they cared about her. She felt valued and lovedNick C(Nephew of Resident/Service User)

The home manager is amazing, knows immediately who you are visitingF H(Niece of Resident/Service User)

She has made friends and loves the dedicated staff.I am very grateful to them.Jane H(Daughter of Resident/Service User)

They not only cared for her, they cared about her. She felt valued and lovedNick C(Nephew of Resident/Service User)

Anchor’s Ridgemount is in the heart of the Banstead community, close to local green spaces, including Banstead Common and several golf courses.
They are welcoming permanent residents and those who wish to join the home for respite care or trial stays.
The home provides friendly and comfortable residential and dementia care for residents. Anchor provides ongoing training for colleagues to ensure their approach best supports customers living with dementia.
Colleagues work...
Care Provided by Ridgemount
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Ridgemount will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Ridgemount for full pricing details and T&Cs.
Contact Ridgemount to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Evelyn Tetteh (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (47)
Visiting
- Visitors are welcome at Ridgemount.
Parking
- Onsite parking is available, including disabled spaces.
Ridgemount Reviews (74)
Ridgemount has a Review Score of 9.6 (9.579) out of 10, based on 18 reviews in the last 2 years.
Over all time Ridgemount has 74 reviews.
I am very happy with the care my mother receives, she is treated with respect and dignity by all the carers I have come into contact with.
All staff from reception through to Team Manager are always available if there is an issue. I need to discuss and there are frequent relatives' meetings if I need to bring up any issues.
The food seems of a good quality and varied.
I really enjoy the food and dining with other residents. Staff are polite and helpful. I enjoy the garden when it's not too hot.
The place is clean, the staff are friendly and seem caring. Activities could be better or more often. Not very imaginative foodwise, lacks greens and vegetables sometimes. Seems very safe and secure.
Thank you for taking the time to review Ridgemount and we are pleased you are extremely likely to recommend the home. We regularly review our activities to ensure that these are enjoyed by residents who wish to participate. Our menus are regularly reviewed with input from residents and their families.
Since my friend is bed bound I can only praise the members of staff and management for her very good care and wellbeing.
Thank you for taking the time to provide feedback on Ridgemount care home. We regularly review staffing in all our homes, based on our resident’s dependency and when required, we increase this accordingly to ensure they receive the appropriate level of care.
She can be difficult at times but the staff are so caring and generous with their time.
I highly recommend this care home, which belongs to Anchor Homes.
My mum is safe and looked after and I cannot ask for more.
A genuinely friendly care home specialising in dementia. Staffing numbers have improved and on the whole, create a caring environment for the residents. Occasional small niggles with some things but boils down to staff numbers available at any one time. Overall Ridgemount gives care and respect during some difficult times.
My Mother has been a resident for more than 6 years. I have never had cause for concern and I am more than convinced that all her needs are met.
After easily finding a parking space, the reception is friendly and inviting. There is always a good welcome with a smiling face. My friend appears to be contented here, despite her dementia. The staff seem to be caring and respectful towards my friend as well as all the other characters here. There seems to be organised activities which my friend enjoys, especially bowls.
Mum is very happy.
My mother has been a resident for 3 years. The care staff are exactly that, the level of care they offer is high and they are always willing to help and assist. The standard of accommodation is generally good as is the food. Activities are available but can sometimes be non-exsistent when they do have activities they are excellent. Some staff need to be encouraged/trained to interact more with the residents whilst others excel and will go the extra mile to make their residents happy and stimulated. Generally very happy.
Since my mother has been in Ridgemount, the past 2 years, her care has been very satisfactory. She is treated with dignity and I feel her safety is paramount and Ridgemount have this totally covered. Sometimes communication between staff/management and ourselves could be better in that we are not advised of hospital appointments. But overall I feel her care at Ridgemount is very good.
The staff are always kind and caring and consider all their residents whims and idiosyncrasies and go to great lengths to ensure a happy and contented atmosphere prevails. During December they expanded an enormous amount of effort to ensure all residents could enjoy the Christmas spirit to the full with the many activities and entertainments provided.
Mums dementia is deteriorating. Without the wonderful staff mum and I couldn't manage. They are extremely kind, caring and hard-working. Many efforts were made to make our Christmas as special as possible. Thank you. However the biggest thank you is for the everyday love and care that they give without fail.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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Meet the Team (0)
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