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Ridgemount

The Horseshoe, Banstead, Surrey SM7 2BQ
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The home manager is amazing, knows immediately who you are visitingF H(Niece of Resident/Service User)
Ridgemount, Banstead
She has made friends and loves the dedicated staff.I am very grateful to them.Jane H(Daughter of Resident/Service User)
Ridgemount, Banstead
They not only cared for her, they cared about her. She felt valued and lovedNick C(Nephew of Resident/Service User)
Ridgemount, Banstead

Anchor’s Ridgemount is in the heart of the Banstead community, close to local green spaces, including Banstead Common and several golf courses.

They are welcoming permanent residents and those who wish to join the home for respite care or trial stays.

The home provides friendly and comfortable residential and dementia care for residents. Anchor provides ongoing training for colleagues to ensure their approach best supports customers living with dementia.

Colleagues work...  

Care Provided by Ridgemount

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,525From £1,625
Residential Dementia CareFrom £1,525From £1,625

Fees can vary depending on care needs and other factors. Colleagues at Ridgemount will be happy to discuss our weekly fees with you and what our fees include.

Contact Ridgemount to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Evelyn Tetteh (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (47)

Visiting

  • Visitors are welcome at Ridgemount.

Parking

  • Onsite parking is available, including disabled spaces.

Ridgemount Reviews (74)

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9.6

Ridgemount has a Review Score of 9.6 (9.579) out of 10, based on 18 reviews in the last 2 years. Over all time Ridgemount has 74 reviews.

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Showing 74 reviews matching selected criteria
Review from S E (Son of Resident) published on 26 June 2020 Submitted via Postal Card
Overall Experience

From the initial visit to look at the home to arriving with mum, all the staff have been extremely helpful and understanding of her needs. During the Covid-19 situation I cannot praise everyone enough they have been wonderful.

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Review from N H (Son of Resident) published on 17 January 2020 Submitted via Postal Card
Overall Experience

Our mother had been a resident at Ridgemount for 7 years and they have done a fantastic job in this time. Initially in a restorative phase for her and more recently doing an amazing effort in making her comfortable at a difficult time. Well done to the team!

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Review from I C (Son of Resident) published on 6 January 2020 Submitted via Postal Card
Overall Experience

Great support from all the staff. If mum or myself had a problem within the home it was dealt with. I was also given good advice regarding further care for mum.

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Review from A F (Son-in-law of Resident) published on 27 November 2019 Submitted via Postal Card
Overall Experience
I have been coming to the home to see my father-in-law for over a year now since he moved in.

I have enjoyed the friendliness of the manager who has always greeted me with a smile. The room and everywhere are clean at all times and there are always lots of things for people to do. My father-in-law loves being here and going out and he loves the fresh food that is always good and loves having more.

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Review from B J (Son of Resident) published on 23 October 2019 Submitted via Postal Card
Overall Experience

Excellent alround, very pleased with the care given to mum.

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Review from K C (Friend of Resident) published on 22 August 2019 Submitted via Postal Card
Overall Experience

I come to visit my friend on a regular basis. Overall the day staff are helpful and friendly. The night staff are mainly ok but a few are quite off-hand and not helpful. Entertainment is good. My friend has found it quite difficult to settle and sometimes is upset by the bad behaviours of other residents. Often the home does not pass 'the sniff test'.

Reply from Lukasz Bogusz, Regional Support Manager at Ridgemount

Thank you for taking the time to review Ridgemount and we are pleased that you rate our activities as excellent. We would like to discuss your concerns with you at a mutually convenient time if you could contact us directly. Our staff are trained to support our residents with dementia, which may present as behaviour that may appear out of character.

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Review from S B (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card
Overall Experience

Mum is looked after very well by all the staff at Ridgemount. As a dementia sufferer, she can be difficult to care for but everyone is patent and kind, treating her with compassion and dignity.

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Review from Valerie F (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card
Overall Experience

I am very happy with the wasy they look after mum. She needs encouragement to do things and they have a lot of patience with her. Her room is always clean and tidy and the bed is changed often sometimes two or three times a week if needed.

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Review from Christine P (Daughter of Resident) published on 22 July 2019 Submitted via Postal Card
Overall Experience

The care provided is very good, but the communication with relatives is not good. A meeting for relatives was held which I was unable to attend. But despite requests, no information was sent to me. For future meetings, an email summary could be provided. My mother is still not settling well as she finds she is not kept informed as to what is going on.

Reply from Lukasz Bogusz, Manager at Ridgemount

Thank you for taking the time to review Ridgemount and we are pleased that you are likely to recommend our home. Please, could you contact us directly, as we would like to discuss your concerns regarding the provision of information with you to resolve them?

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Review from Sylvia P (Friend of Resident) published on 18 June 2019 Submitted via Postal Card
Overall Experience

The care home is always clean. A lovely atmosphere. The staff are outstanding always kind and friendly. Food is excellent. Would be happy to live there myself.

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Review from Elizabeth B (Regular Volunteer) published on 11 June 2019 Submitted via Postal Card
Overall Experience

I'm a frequent visitor and always appreciate the friendly welcome I receive at reception that makes a big difference. The staff are usually very helpful and caring and the activities team are incredibly patient and encouraging. I rarely hear any grumbles from the few residents I meet regularly, although there are always one or two residents whose main aim is to grumble.

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Review from John B (Husband of Resident) published on 23 May 2019 Submitted via Postal Card
Overall Experience

My wife suffers from vascular dementia which means her once exceptional brain is now "scrambled". She understands very little and is incoherent. She has been in Ridgemount for two years and I have visited virtually daily. I have never been treated with anything but patience, care and even love.

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Review from John B (Son of Resident) published on 10 May 2019 Submitted via Postal Card
Overall Experience
The home is always clean and tidy.
The staff are always pleasant.

Although I feel it's expensive for the people who pay full price.

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Review from Susan L (Daughter of Resident) published on 23 April 2019 Submitted via Postal Card
Overall Experience
My mother spent 6 weeks in hospital and was unable to achieve her previous baseline as regards mobility and self-care - her outlook was poor. However, within a very short time (days) of returning to Ridgemount, she was able to confidently use the standing hoist with the supervision and encouragement of staff.

She was once again all "glammed up" and joining everyone in the dining room for meals, attending the hairdresser and most likely ready to try activities too. The staff have been excellent and have listened carefully to mum's wishes and needs and have already achieved fantastic results. I am hopeful that with physio, mum may even be mobilised.

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Review from Jon N (Son of Resident) published on 18 April 2019 Submitted via Postal Card
Overall Experience
The standard of care has been very good and the staff very kind and friendly but professional.
The room is nice and the food good, although it isn't usually hot when it is served, hence I have only marked is satisfactory.

The cost is very high at now £64,000 per year. For this, I would expect to be able to mark every box as excellent but this is not always within the remit of local management.

Reply from Lukasz Bogusz, Manager at Ridgemount

Thank you for taking the time to review Ridgemount and we are pleased that you are extremely likely to recommend our home. I will discuss the temperature of our hot food with our kitchen staff. We are keen to understand any further improvements that can be made and would like the opportunity to discuss this with you.

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Review from Laura B (Daughter of Resident) published on 31 January 2019 Submitted via Postal Card
Overall Experience

Ridgemount is a comfortable, homely care home. My mother is cared for extremely well by caring staff who always have time to discuss any problems/concerns I have regarding my mothers care. I am always contacted regarding any changes to medication and informed immediately if my mother has had a fall. My mother is happy so that makes me happy. She is treated with dignity.

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Review from L C (Friend of Resident) published on 18 October 2018 Submitted via Postal Card
Overall Experience

A very friendly home with lots of laughter. Staff can't do enough to help friends/family and residents.

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Review from Michael G (Cousin of Resident) published on 24 September 2018 Submitted via Postal Card
Overall Experience
My cousin is unable to leave her room, all meals are fed to her.

When visiting most times, she is unable to communicate with me.

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Review from P G (Cousin of Resident) published on 24 September 2018 Submitted via Postal Card
Overall Experience

My cousin is currently being cared for which seems quite satisfactory, although circumstances mean that she does not fully understand the reason for care.

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Review from Lynda M (Niece of Resident) published on 24 July 2018 Submitted via Website
Overall Experience

I wanted to let you know how much I appreciated the actions of two staff members when My aunt's GP decided she should be sent to hospital.

I was some distance away and unable to get to Ridgemount to meet the ambulance, nor to get to hospital as soon as I would have wished.

I was kept regularly informed of events during the day and one staff member insisted on following the ambulance so he could be with my aunt in A&E until I was able to get to the hospital. I'm quite sure that his kindness ate into his own time and I think he deserves special recognition.

Significant awareness was demonstrated of my aunt's situation in terms of her deafness (on top of her dementia) and how isolated that makes her and they wanted to do their best for her. Fortunately, it was not serious and my aunt was able to return to Ridgemount the following morning.

I am very grateful to both members of staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...

  • 09 Oct 2024

    Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...

Upcoming Events

There are no upcoming events for Ridgemount.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for Ridgemount.

Meet the Team (0)

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