Ridgemount

The Horseshoe, Banstead SM7 2BQ
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9.7 62 Reviews
  • Ridgemount, Banstead
Anchor’s Ridgemount is located at the heart of the Banstead community, close to local green areas including Banstead Common and a number of golf courses. They are welcoming permanent residents and those who wish to join the home for respite care.

The home provides friendly and comfortable residential and dementia care for residents. Anchor provides on-going training for colleagues, to ensure their approach is best for their customers living with dementia.

The care team takes the time to get to know the individual and work with them and their loved ones to create detailed care plans to ensure their care needs are continually met.

Colleagues works hard to get to know customers, build relationships and ensure all aspects of the service provided focus on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.
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Care Provided by Ridgemount

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1460
  • Self-Funded Residential Dementia Care: from £1460
  • RESPITE Self-Funded Residential Care: from £1460
  • RESPITE Self-Funded Residential Dementia Care: from £1460

Our colleagues at Ridgemount will be happy to answer any questions you have regarding our fees and what is included in these.

These prices are only a guideline, please contact Ridgemount to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Evelyn Tetteh (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Ridgemount directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (47)

Visiting

  • Visitors are welcome at Ridgemount.

Parking

  • Onsite parking is available, including disabled spaces.

Ridgemount Reviews (62)

9.7

Ridgemount has a Review Score of 9.7 (9.723) out of 10, based on 14 reviews in the last 2 years.
Over all time Ridgemount has 62 reviews.

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Review from A J (Friend of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend came to Ridgemount following a stay in hospital. It was a huge change to give up his own place.The staff were extremely welcoming and took us to his lovely, clean, airy room on the first floor. They had considered he liked to watched activities so he overlooks the front. He settled in from
that day and is very happy - the food is excellent, fresh and tasty and we can make drinks whenever. Various activities are arranged regularly, which we are welcomed to join. He could not be in a happier place and his welfare is paramount.
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Review from Cecily T (Respite Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my hip operation I chose Ridgemount for my convalescent care. I spent 2 weeks in Ridgemount and I was extremely pleased with the care and attention that the staff showed me.
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Review from J H (Daughter-in-law of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely care home, perfect for respite care for my mother-in-law whilst father-in-law was in hospital. She was reluctant to join in with the respite being 90 herself, she described them as old people. She loved to chat with the very friendly staff. We will definitely use Ridgemount again if needed.
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Review from R R (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleased that my Mum has settled well into her new home.
The staff have all been very kind and helpful.
It is a great comfort to know Mum is being well looked after.
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Review from Maria F (Daughter-in-law of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional care as always for my Mother-in-law, the staff are fantastic with her and always keep us updated, she recently broke her hip and is now room-bound, the carers always ensure to put her radio on for her every morning so she has something cheery to listen too. She is always dressed beautifully
and the carers take pride in her hair and nails, she always smells lovely.
Thank you for looking after her so well.
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Review from M H (Friend of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ridgemount has been a friendly, welcoming atmosphere for residents and visitors alike, for which I really do thank you from the bottom of my heart. Aren't the staff great with the way they handle residents are given so much care and attention, and they give their time to each resident, such a valuable
commodity. My friend who was a resident must have arrived Jan or Feb this year, then passed away the first week of October. Though the home is secular, they were extremely tolerant of my friend's Christian beliefs. Outside entertainment was much appreciated. Thank you for allowing me to watch and participate in this aspect.
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Review from U L (Friend of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited a friend who I was previously caring for at home. I noticed how she was very happy and enjoyed the activities.
The management team's approach was amazing and the staff are very professional. I am very impressed with the whole team.
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Review from Kim H (Daughter of Resident) published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care, warm friendly reception staff. The staff keep you updated re the resident's care plan. The food is good the chef comes and speaks to the residents and asks them how the food is. The staff have a caring approach they tell the residents their names and talk them through things. Warm
friendly home that treats people with dignity and respect and most importantly kindness.
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Review from Vicki W (Daughter of Resident) published on 4 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has just spent four weeks of respite care at Ridgemount. The lovely large respite room was clean and bright with a nice en-suite and comfortable bed. We brought items from home to make it feel familiar, and the maintenance man was there to help on moving-in day.
The staff were very helpful
and friendly and were quick to come if she pressed the call button.
My mother usually ate her meals in her room due to mobility issues and enjoyed the meals despite feeling that they weren’t quite hot enough sometimes.
A good experience for us as a family in this new venture of being in a care home.
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Review from Lisa M (Granddaughter of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn’t be happier with Nan's care she is always well presented they ensure they put her jewellery on and she always looks lovely, the carers and other staff are all so warm and friendly and take the time to join in with the activities, listra was up dancing with Nan today! So lovely to see. Thank
you for looking after her so well.
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Review from Susan E (Daughter-in-law of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother-in-law cam to you in June, she has settled in really well, whenever we visit she is happy.
The staff (all of them) are brilliant and so caring.
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Review from D B (Daughter of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is so nice to visit my mum and see her happy and smiling. She looks and feels healthier now than when she was at home alone. All the staff are very approachable and always smiling. As soon as we visited on the first occasion, we knew this was the place for Mum.
It is always immaculate.
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Review from R H (Daughter of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were particularly pleased with the care and respect from the individual carers. My father said how kind all the staff had been. He also loved the food.
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Review from B Y (Son of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support provided at Ridgemount for my mother has been excellent. The enthusiasm of the staff in assessing and then welcoming my mother to the care home was great to see and provided confidence that Mum would be well cared for in Ridgemount. This confidence was confirmed by the caring staff
during her stay in the home. Unfortunately, my mother aged 92 died due to frailty of old age in the care home this month. The support that both my mother and I received during this sad time was very good. Thank you to all your staff.
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Review from J S (Daughter of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Ridgemount for over a year. During this time, she has improved in terms of eating and drinking regularly (she has gained much needed weight) and seems more engaged and happy. The staff are lovely and really look after the residents. They like my mum as she loves to chat and she is
more like her normal cheeky self, thriving having company and people to talk to.
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Review from Margaret W (Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My weeks respite stay at Ridgemount was very happy. The carers were very kind and helpful and always responded to the button being pushed in less than 2 minutes. The food was good and I was given hot drinks whenever I wanted them. My room and ensuite were comfortable. There were church services in the
home and music and entertainment most days.
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Review from D S (Grandson of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely home for my Nan. Staff always happy and so very caring. I popped in when they had a singer, that came for the Valentines event. He was amazing. My nan was up dancing and singing with staff and other residents.
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Review from Lynne E (Wife of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband, with advanced Parkinsons, went into Ridgemount whilst I underwent surgery. He was there for three weeks and the carers were really kind, helpful and friendly.
He had a good experience and, if needed, I would certainly use this care home again.
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Review from J R (Sister of Resident) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister arrived at Ridgemeount very anxious and apprehensive. The friendly and devoted staff greeted her and within a short space of time, she settled into the place she now calls home. All the staff go that extra mile to ensure your needs are met and you are happy. Her room was lovely and clean and
the food served is excellent. There is nothing more she could wish for. Thank you everyone for an excellent job well done.
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Review from Sarah P (Daughter of Resident) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We first visited Ridgemount with Mum in January 2020 and as soon as we walked through their doors I knew this would be perfect for Mum. Everyone is so friendly, the facilities are modern, the rooms are clean, spacious and bright and the building itself is surrounded by beautiful gardens. The staff
are exceptional, always welcoming, kind, understanding and compassionate. They went above and beyond to keep Mum safe and happy throughout the Pandemic and they continue to provide the highest level of care. I simply cannot recommend Ridgemount highly enough.
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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Ridgemount is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.723 for Ridgemount is calculated as follows: ( (123 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 166 Ratings = 4.723
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ridgemount is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 15 Sep 2025

We currently have three vacancies for care. Please contact Ridgemount directly for further information.

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Awards / Recognitions (10)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Ridgemount

What types of Care is Ridgemount registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ridgemount have?

There are 66 Single Rooms.

What are the Facilities & Services at Ridgemount?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ridgemount to the centre of Banstead?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ridgemount to verify any information. View our terms and conditions. Ridgemount has an Enhanced Service - more info.