Ridgemount

The Horseshoe, Banstead SM7 2BQ

Anchor’s Ridgemount is located at the heart of the Banstead community, close to local green areas including Banstead Common and a number of golf courses.

The home provides friendly and comfortable residential and dementia care for residents.

The care team take the time to get to know the individual and work with them and their loved ones to create detailed care plans to ensure their care needs are continually met.

Anchor provide dementia care and on-going training to ensure their approach is best for their customers living with dementia.

Staff work hard to get to know customers, build relationships and ensure all aspects of the service provided is focused on individual and compassionate care.

Anchor was proud to be named 'Best Care Home Operator' at the Care Awards in 2015. They are one of England’s largest providers of housing and care for those over 55 years of age and have almost 50 years’ experience as a not-for-profit provider of services to older people. Anchor reinvest the money made into their retirement properties and care homes to continually raise standards and to provide a high-quality service to surpass customer’s expectations.

Group: Anchor

Person in charge: Mariannne McKenzie (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ridgemount: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Ridgemount is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Ridgemount in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.413 for Ridgemount is calculated as follows: ( (76 Excellents x 5) + (67 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 155 Ratings = 4.413

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.379 Points relating to the number of positive Reviews for Ridgemount is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 5 Reviews ÷ 13.2 Target = 0.379

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Ridgemount has a Review Score of 8.8 (8.792) from 13 Reviews


Average Ratings

  • Excellent
    6
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ridgemount?

  • Extremely LIKELY
    10
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ridgemount

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Very satisfied with all management and staff overall. Weekends were somewhat different and understaffed but agency staff have been present when needed so there is much more of an improvement now.
Since my friend is bed bound I can only praise the members of staff and management for her very good care and wellbeing.

How likely would you be to recommend Ridgemount? Extremely Likely

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Average Rating:   4.1 out of 5

Kyle Ingram, Home manager at Ridgemount responded to this review on 02 May 2018:

Thank you for taking the time to provide feedback on Ridgemount care home. We regularly review staffing in all our homes, based on our resident’s dependency and when required, we increase this accordingly to ensure they receive the appropriate level of care.

My mum has been in Ridgemount nearly two years now and has been well looked after.
She can be difficult at times but the staff are so caring and generous with their time.
I highly recommend this care home, which belongs to Anchor Homes.
My mum is safe and looked after and I cannot ask for more.

How likely would you be to recommend Ridgemount? Extremely Likely

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Average Rating:   4.3 out of 5

My mother likes living at Ridgemount. She says the food is good, the carers are lovely, always willing to help and are kind and compassionate.
The activities are well thought out for the residents. It's always nice to be personally invited to the events that are put on which means I can be with my mother also.
A great team, carry on the good work.

How likely would you be to recommend Ridgemount? Extremely Likely

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Average Rating:   4.9 out of 5

Overall, I would rate Ridgemount Good. However, staff rostering patterns make meaningful communication difficult. For example, afternoon staff have little idea if any, of what has happened in the morning to the extent they often do not even know if the resident ate their last meal and absolutely nobody knows what happened yesterday.

Ridgemount also has to understand that the home does not assume full responsibility for residents and block out relatives. For example, despite many previous conversations about wanting to be informed of significant events, my relative was recently admitted to A&E and was there alone for over 7 hours before I was informed. Relatives need to have the time to keep their hand in the small of Ridgemount's back.

The new manager is very responsive and great effort is being put into improving service. They were magnificent in helping to get my relative out of hospital and back to Ridgemount.

How likely would you be to recommend Ridgemount? Likely

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Average Rating:   3.8 out of 5

A genuinely friendly care home specialising in dementia. Staffing numbers have improved and on the whole, create a caring environment for the residents. Occasional small niggles with some things but boils down to staff numbers available at any one time. Overall Ridgemount gives care and respect during some difficult times.

How likely would you be to recommend Ridgemount? Likely

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Average Rating:   3.9 out of 5

My Mother has been a resident for more than 6 years. I have never had cause for concern and I am more than convinced that all her needs are met.

How likely would you be to recommend Ridgemount? Extremely Likely

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Average Rating:   5 out of 5

After easily finding a parking space, the reception is friendly and inviting. There is always a good welcome with a smiling face. My friend appears to be contented here, despite her dementia. The staff seem to be caring and respectful towards my friend as well as all the other characters here. There seems to be organised activities which my friend enjoys, especially bowls.

How likely would you be to recommend Ridgemount? Likely

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Average Rating:   3.8 out of 5

A fantastic care home.
Mum is very happy.

How likely would you be to recommend Ridgemount? Extremely Likely

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Average Rating:   4.5 out of 5

My mother has been a resident for 3 years. The care staff are exactly that, the level of care they offer is high and they are always willing to help and assist. The standard of accommodation is generally good as is the food. Activities are available but can sometimes be non-exsistent when they do have activities they are excellent. Some staff need to be encouraged/trained to interact more with the residents whilst others excel and will go the extra mile to make their residents happy and stimulated. Generally very happy.

How likely would you be to recommend Ridgemount? Extremely Likely

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Average Rating:   4 out of 5

All the care staff, from the receptionist to the manager go out of their way to help with any problems/issues; from providing me with a wheelchair weekly to enable me to take my mother up to the high street. Every staff member is very caring and respectful towards each and every service user.

How likely would you be to recommend Ridgemount? Extremely Likely

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Average Rating:   4.8 out of 5

Since my mother has been in Ridgemount, the past 2 years, her care has been very satisfactory. She is treated with dignity and I feel her safety is paramount and Ridgemount have this totally covered. Sometimes communication between staff/management and ourselves could be better in that we are not advised of hospital appointments. But overall I feel her care at Ridgemount is very good.

How likely would you be to recommend Ridgemount? Extremely Likely

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Average Rating:   4.2 out of 5

The staff are always kind and caring and consider all their residents whims and idiosyncrasies and go to great lengths to ensure a happy and contented atmosphere prevails. During December they expanded an enormous amount of effort to ensure all residents could enjoy the Christmas spirit to the full with the many activities and entertainments provided.

How likely would you be to recommend Ridgemount? Extremely Likely

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Average Rating:   5 out of 5

Mums dementia is deteriorating. Without the wonderful staff mum and I couldn't manage. They are extremely kind, caring and hard-working. Many efforts were made to make our Christmas as special as possible. Thank you. However the biggest thank you is for the everyday love and care that they give without fail.

How likely would you be to recommend Ridgemount? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 6 hours ago

We currently have two vacancies for care. Please contact Ridgemount directly for further information.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

July 2017

CQC rated Good July 2017

Recipient: Ridgemount

Date: Wednesday 05 Jul 2017

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ridgemount