Limegrove, Leatherhead, Surrey
Limegrove, Leatherhead, Surrey
Limegrove, Leatherhead, Surrey

Limegrove in East Horsley is an Anchor-run purpose-built home, supporting up to 55 older people to live a comfortable lifestyle, as well as specialising in dementia care. It is located close to the Surrey Hills Area of Outstanding Natural Beauty.

The home offers a range of residential care services, including convalescence care, respite care, trial stays, and long term care.

The care team gets to know customers and works with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each customers’ individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh, using locally sourced and seasonal ingredients where possible.

Anchor has decades of experience as a not-for-profit provider of services for older people and, as such, reinvests the money it makes to continually raise standards, provide a high-quality service, and exceed expectations.

Group: Anchor

Person in charge: Rosemarie Jeacock (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 55

Rooms with ensuite WC: 55

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Limegrove: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 08 Nov 2017

We currently have a care vacancy. Please contact Limegrove directly for further information.

Reviews

8.4 Limegrove has a Review Score of 8.4 (8.407)

The Review Score of 8.4 (maximum of 10) for Limegrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Limegrove in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.634 for Limegrove is calculated as follows: ( (27 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 41 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.773 Points relating to the number of positive Reviews for Limegrove is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 3 Reviews ÷ 11 Target = 0.273

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Limegrove?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Limegrove

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1

Staff are caring and understanding. My wife is content but owing to her dementia. She does not always understand but the staff always look after her. The staff always understand if I have any problems and deal with them in a professional manner.

How likely would you be to recommend Limegrove? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

It was decided earlier this year that mum needed help. She was put into Limegrove. We were very apprehensive not knowing how she would be. We needn't have worried as she settled in quite quickly. We love the home if we had had to pick one we couldn't have found a better one. The staff are lovely as are the residents. Mum is very happy.

How likely would you be to recommend Limegrove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Limegrove is a clean, attractive care home with fresh decor and a homely feel. The food is excellent - with a choice given to residents or they can choose a special order (omelette etc) The staff are caring and the receptionists very helpful. Like most care homes getting sufficient staff on a regular basis can be a challenge but things seem to run smoothly. A good range of activities and occasional outings are offered and the garden is used when fine.

How likely would you be to recommend Limegrove? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I came into Limegrove suffering from anxiety and extreme depression. Within a very short time I was feeling so much better. It is a very happy place to be in, not only are we so well cared for but we have many activities from which we can choose to enjoy. We have exercises - sitting down - which are good, and quizzes - good for the brain. We also have trips out provided by the local minibus so that we can enjoy the lovely Surrey countryside. Limegrove is not 'posh' but it has a warm and cosy feel. I love it.

How likely would you be to recommend Limegrove? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

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