Limegrove

St Martin's Close, East Horsley, Leatherhead KT24 6SU
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9.8 77 Reviews
  • Limegrove, Leatherhead
Limegrove in East Horsley is operated by the Anchor Hanover Group. It is a purpose-built home, supporting up to 55 older people to live a comfortable lifestyle, as well as providing dementia care. It is located close to the Surrey Hills Area of Outstanding Natural Beauty.

The home continues to welcome new residents for a range of residential care services, including convalescence care, respite care, trial stays and long term care.

The care team gets to know customers and works with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are freshly cooked to residents tastes and dietary requirements, using locally sourced and seasonal ingredients where possible.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.
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Care Provided by Limegrove

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1505
  • Self-Funded Residential Dementia Care: from £1505
  • RESPITE Self-Funded Residential Care: from £1505
  • RESPITE Self-Funded Residential Dementia Care: from £1505

Our colleagues at Limegrove will be happy to discuss our fees and what is included in these.

These prices are only a guideline, please contact Limegrove to find out the exact price for your requirements.

Contact Limegrove to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Limegrove to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Stephanie Ensor (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2002

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (55)

Visiting

  • Visitors are welcome at Limegrove.

Parking

  • Onsite parking is available, including disabled spaces.

Limegrove Reviews (77)

9.8

Limegrove has a Review Score of 9.8 (9.770) out of 10, based on 22 reviews in the last 2 years.
Over all time Limegrove has 77 reviews.

Overall Experience
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Date Published
  • 77
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Reviewer Connection to Limegrove
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Total of 77, showing 21-40
Review from I B (Stepson of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very impressed with the care given to my stepmother. The facilities are excellent. The standard of cleanliness is also excellent. All member staff we have met a free friendly and professional. We feel that my stepmother is treated with dignity.
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Review from L N (Daughter of Resident) published on 14 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first visit to look around to present date, the service, friendliness and helpfulness of the staff has been excellent. My mum has settled in well and every need is attended to very quickly and efficiently. The trips are arranged for the residents, and the feedback is excellent. Christmas and
all the activities arranged have been really enjoyed. Absolutely no hesitation in recommending Linegrove.
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Review from Ian P (Son of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent accommodation and facilities in a lovely rural location. Staff are very conscientious, caring and can't be faulted. My mother is now 102 years old and extremely happy living there. From what I have seen the food is excellent and the home is very clean and tidy and very efficiently managed.
I would recommend it to anyone looking for peace of mind in the placement of their relative!
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Review from Karen E (Daughter of Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
On visiting Limegrove for the first time I was struck by the sheer friendliness of each and every person I encountered as I was shown around the home. The cleanliness and fresh smell, the organisation and the feeling of home comforts, the gardens, the privacy if wanted. Each corner I turned was a beautiful
surprise. It's home from home for the residents, I feel as much part of Limegrove, as I hope Mum will feel once she has settled in. She has been able to take her budgie with her. Today maintenance put up shelves and picture hooks so her lovely room can be truly hers. She has a tree outside her window where we can hang her winter baskets so she can see them each day. Some of her flowers we can bring and plant in the beautiful gardens. The team are just amazing, having Mum at Limegrove has given me the confidence that she will never be alone again and she is truly being cared for. They really have everything covered it's a pleasure to visit, I've been made so welcome.
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Review from R G (Son of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a fall in his home in the last couple of weeks, my independent 100-year-old father has become quite frail. After a short stay at the hospital, I was able to bring my dad back to his house. I don't live locally and it was a stroke of luck when a kind and thoughtful person at the village pharmacy
suggested I visit Limegrove Nursing Home. I can honestly say that I have been immensely impressed. The staff are patient and caring. The home is a happy and contented atmosphere. I have full confidence in the management and the staff.
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Review from Dorothy C (Friend of Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My visitor friends and I feel so happy that all the staff are so caring and helpful. If we ask for their help in any way, they will do their best for us and patients. It always seems so happy and relaxed and any requests we have is never too much trouble. There is always a warm, welcoming feel to this
care home.
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Review from J B (Daughter of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had been living at Limegrove with dementia for nearly six years when her health declined in July of this year. The end-of-life care which Mum received over the next month was excellent. Every member of the team was so kind and caring and tried to make Mum's last days as stress-free as possible.
Their care for me and my family was also exemplary. I can thoroughly recommend them.
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Review from G V (Son of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed for three weeks respite care, allowing my wife and me to go on holiday. My mother normally lives at home but needs someone close by to make regular visits and to be on hand at short notice when help is required. Limegrove provided a safe and welcoming environment for my mother to stay,
the staff are friendly and very caring, the facilities are excellent and there is a varied daily menu from which to choose meals. Regular activities are arranged and all the residents we met were very happy. My mother has since told me that she would be very happy to stay at Limegrove again.
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Review from Claire W (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been very pleased with this care home for my mother, who has dementia. The staff are professional, friendly and caring and although busy always make time if you have a query etc. After six weeks in residence, Mum seems to be settling slowly but surely. There is a feeling of control care and
cleanliness about the place with a very good food menu, which is great to see. Thank you for looking after Mum!
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Review from S L (Son of Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Limgrove is just a wonderful place with such caring staff. My mother was in another home but since we arranged to move her to Limegrove we have seen a complete change. The staff are so friendly and always have time for me as a visitor and my mother, a resident. Lots of activities and really good communication.
I am so happy that my mother is in Limgrove I could not recommend it enough. Well done to the staff.
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Review from David I (Son of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a series of falls, my mother was unable to cope living in her own home. She was aware of Limgrove Care Home and had visited friends over many years. Since becoming a resident, she has been treated with the utmost care and dignity. The staff are extremely friendly and professional. Limegrove has
a lovely atmosphere and there is always something entertaining or interesting going on.
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Review from Sarah S (Daughter of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is being cared for by the wonderful staff of Limegrove. I cannot fault the care, support and kindness of the staff. It takes a very special person to be a carer and I appreciate how professional, friendly and caring the staff are at Limegrove.
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Review from Carol P (Daughter-in-law of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been living with us and recently went to Limegrove (in East Horsley) for a three week respite, but has ended up staying. We can't thank the staff, every single one of them, enough for their support at a very difficult time for us. They have all been so amazing, so a massive thank
you to every one of you for making the transition that much easier.
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Review from Enzo P (Son of Resident) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi, we looked at many care homes for my mum and we have been through this process before with my father, but Limegrove stood out from all the others even my fathers one, it was not just the actual site, layout, cleanliness and organisation of the home, it was the staff, and not just one or two it was
everyone from finance to admin to carers, laundry and reception, they were all very friendly and kind considering we took so long in making the decision to putting my mum in a home, we hesitated over months in doing this but they were very kind and patient with us, you can see how happy my mum is with all the activities and people around to interact with, so we know she is safe and well cared for, I do not normally do reviews but I cannot recommend these guys highly enough.
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Review from David R (Husband of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was taken ill and had to go to hospital, she had to stay there for a week. From the outset of her going to hospital, I was kept informed by the home. All of the staff were excellent in her recovery. I would not hesitate to recommend Limegrove Care Home to anybody. The activities are good, even
I have joined in the activities. It is very clean and the food is good, I have eaten there. I cannot fault this place. I am very happy for my wife to stay there.
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Review from C C (Son of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We really landed on our feet when we found Limegrove three and a half years ago. From the outset Mum has been well looked after and encouraged to join in the many activities on offer. Mum is now ninety-nine and on her Birthday, chef had made her a beautiful cake and threw her a little party with balloons
and music that she could share with other members of her unit. Following lockdowns, Mum had chosen not to participate so much in activities, so as an encouragement to engage Limegrove arranged for her to receive library story discs and an MP3 disc player so that she could listen to them in her room and this has been very well received.
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Review from Anne-Marie V (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mother went to stay at Limegrove Last October. The care of the staff has been absolutely amazing. Mum settled well due to the friendliness and professionalism of everyone there. Unfortunately, Mum's health declined, and she sadly passed away a few days ago. This was a very difficult time for us
as a family, but the journey was made less painful due to the wonderful staff who cared for Mum in such a gentle way. The staff have all been so supportive of us.
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Review from Judith D (Friend of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited Limegrove a few times, and am very impressed with the building, the decor the furnishings and the cleanliness of the entire place. The staff are welcoming, friendly, charming and very attentive. They deal with the patients in a caring and dignified manner.
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Review from S R (Daughter of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Limegrove in October 2022. We, as a family, were extremely happy with how all the staff settled him into their wonderful, caring home.
The home is warm and friendly, and the staff are so helpful and supportive.
We couldn't have hoped or wished for a better home for are dearly loved
family member.
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Review from Tina G (Niece of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in Limegrove since January 2018. The staff are always very friendly, caring and welcoming to myself and my aunt. Limegrove is very clean and tidy. The home is always organising activities for the residents, whether offsite or within the home. The garden has had a makeover and looks
very pretty for residents and their families to enjoy in the summer months. I would thoroughly recommend Limegrive to anyone.
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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Limegrove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.770 for Limegrove is calculated as follows: ( (202 Excellents x 5) + (58 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 261 Ratings = 4.77
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Limegrove is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Apr 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

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