Limegrove

Quite shocking, and because management or reception rarely visited the wings, they were oblivious to such negligence. Impossible to recommend.

Mum looks so much healthier no she is being well cared for and being fed well.

Choosing Limegrove for my father was the worst decision I made in my life. Whilst the presentation of the building is very good, the quality of care is appalling. There are assorted agency carers for much of the time, and on Dad's wing, there was little continuity of staff; not helpful for someone with dementia. With the odd exception, most carers are happy to do as little as possible, often ignoring residents' needs, or turning a blind eye to volatile situations. There are very few smiles, carers do not appear to have any genuine concern for residents, and I frequently observe them on mobile phones, watching TV, or hiding in the kitchen chatting. Due to such poor care, I spent much time there carrying out personal care myself and observed a lot of what went on. I raised concerns with management but sadly very little changed and investigations are now underway by external bodies. Thankfully Dad is no longer there although my whole family lives to regret his five-month stay there.

An excellent care home and I'm extremely happy here.

The staff are always friendly and willing to go out of their way to help. The covid restrictions have obviously made things very difficult for all, but any requests I have are dealt with quickly and when I go to visit my mother the staff working with her are always attentive and caring.

Always friendly, helpful staff who care about my mother. Despite the most difficult year and my mother only recently becoming a resident before COVID, the staff have done an amazing job to keep residents as well as they could. The carers in the UK have been underestimated. Limegrove staff have gone the extra mile.

I have found Limegrove to have a happy atmosphere, a sense of 'family' where laughter and compassion are demonstrated on a daily basis. My (rather difficult!) mother has settled in well and is no longer fearful, despite the confusion arising from her condition. Her health has improved since she arrived.

I should be pleased if you would pass on my thanks to all concerned for looking after my husband so well. He always looks immaculate and has settled in very well. The staff are always so friendly and helpful and provide the best possible care that I could wish for.

A truly wonderful and extremely caring environment. My mother had three 'bonus' years here which was down to the exceptional staff who looked after her. I have marked the home faithfully as 'excellent' throughout. The only mark that only scored 'good' was the activities. The activities were first-class when dedicated members of staff were assigned to these tasks. This has suffered a little due to the new working methods. A brilliant home - which I would have no hesitation in recommending. Thank you Limegrove.

Over a time span of a week recently my father lost mobility and became quite dependent on others for all his daily activities. The superb staff acted promptly in discussing a care plan with me and notifying the GP. A physio also came in to assess him and formulate a mobility plan. As an independent professional she commented to me how impressed she was with the staff in the home and how dedicated, caring and efficient they were. She said how lucky I must feel to have my relative living there and how it must being peace of mind that he was so well cared for. I totally agree with her. My father adores the staff who care for him and they have become extended family to him and very important in his life. I do have peace of mind and am forever grateful that following a respite stay there he decided he did not want to go home but make Limegrove his home for life.

I visited my Dad during a week of the COVID outbreak. The visit was very well organised and the safety of everyone was secured. My dad was well prepared for the visit and was brought to the garden in a caring and dignified way. Although he was confused, his carer was extremely reassuring and was able to ensure he stayed calm and de-stressed. I was so impressed by the attention and love she gave him in an extremely difficult context. Limegrove has proved to be an excellent place for my dad to spend his final years. It is comforting and reassuring to know he is so well cared for.

Bless you all.

The staff know the patient's names and have a caring attitude. I have not been there at mealtimes but gather that the food is good.

My mother was a resident at Limegrove care home in East Horsley from 2017-2019 and the staff looked after her with care and dignity right up until the end. They treated our family with great kindness allowing us to stay with our mother in her final days. We are extremely grateful to the team at Limegrove for their compassion and kindness.

My Mother sadly has had to go to another care home with nursing as she now has zero mobility and Limegrove could not accommodate her medical needs any longer.

As we live in the USA you cannot just "pop" in for a visit, therefore, having to rely on the telephone and the willingness of the staff there to facilitate this.

I came back in March of this year and noticed immediately how adapted my mother had become and, on some days chose the activities over spending time with me and of course this is exactly what you hoped for!

The care home manager and his team I truly cannot fault in any way at all and would love to mention them all by name but the review sadly does not allow for this but for any of the staff that read this, a huge thank you to you all from myself, my wife and daughter and I know also from mum.

I am very happy and impressed with mum's care.

Food is a bit dull and uninspiring. The rooms are a bit worn and in need of redecoration. The staff are very caring and treat the residents with respect and affection. The activities have improved immensely in recent months. Some agency staff still don't have name tags.

We are more than happy with the way all at Limegrove are caring for my mother, who at times, cannot be the easiest person to care for.

Limegrove is situated in beautiful countryside but only 5 minutes walk to local shops, a bowling green with seats around, a community centre and a church. I came here suffering from terrible depression, but within a week I knew this is where I wanted to be. Every week we have a minibus trip, a quiz, seated exercise and various crafts. For those who sadly are unable to enjoy these things, our carers are there to attend to their needs. They do an excellent job. This is a happy, cosy home. I love it.

When I have visited the staff have been most helpful. I had lunch with my mother recently and this was most acceptable. Staff were doing their best in difficult circumstances.