Limegrove

St Martin's Close, East Horsley, Leatherhead KT24 6SU
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9.7 75 Reviews
  • Limegrove, Leatherhead
Limegrove in East Horsley is operated by the Anchor Hanover Group. It is a purpose-built home, supporting up to 55 older people to live a comfortable lifestyle, as well as providing dementia care. It is located close to the Surrey Hills Area of Outstanding Natural Beauty.

The home continues to welcome new residents for a range of residential care services, including convalescence care, respite care, trial stays and long term care.

The care team gets to know customers and works with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are freshly cooked to residents tastes and dietary requirements, using locally sourced and seasonal ingredients where possible.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.
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Care Provided by Limegrove

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1505
  • Self-Funded Residential Dementia Care: from £1505
  • RESPITE Self-Funded Residential Care: from £1505
  • RESPITE Self-Funded Residential Dementia Care: from £1505

Our colleagues at Limegrove will be happy to discuss our fees and what is included in these.

These prices are only a guideline, please contact Limegrove to find out the exact price for your requirements.

Contact Limegrove to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Limegrove to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Stephanie Ensor (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2002

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (55)

Visiting

  • Visitors are welcome at Limegrove.

Parking

  • Onsite parking is available, including disabled spaces.

Limegrove Reviews (75)

9.7

Limegrove has a Review Score of 9.7 (9.747) out of 10, based on 20 reviews in the last 2 years.
Over all time Limegrove has 75 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Limegrove
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Total of 75, showing 61-75
Review from Paul M (Son of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my Dad during a week of the COVID outbreak. The visit was very well organised and the safety of everyone was secured. My dad was well prepared for the visit and was brought to the garden in a caring and dignified way. Although he was confused, his carer was extremely reassuring and was
able to ensure he stayed calm and de-stressed. I was so impressed by the attention and love she gave him in an extremely difficult context. Limegrove has proved to be an excellent place for my dad to spend his final years. It is comforting and reassuring to know he is so well cared for.
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Review from John B (Son of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Limegrove is such a lovely care home and made so by all the friendly and committed staff. My father has settled in very well and is very happy. I find this care home really good for its residents and even for family visiting. I never feel like I've been to a care home but rather a family member's house
as we are always made to feel so welcome. The place is always immaculately clean and always someone at hand to help. Thanks so much to team Limegrove for making so many people happy and being the best home out there.
Bless you all.
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Review from D T (Friend of Resident) published on 6 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly welcoming home. Always easy to locate a member of staff. All the staff is very helpful. Interior bright and cheerful with lovely pictures and ornaments. Homely atmosphere with something always going on i.e entertainments etc.
The staff know the patient's names and have a caring attitude.
I have not been there at mealtimes but gather that the food is good.
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Review from Joanna G (Daughter of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Limegrove care home in East Horsley from 2017-2019 and the staff looked after her with care and dignity right up until the end. They treated our family with great kindness allowing us to stay with our mother in her final days. We are extremely grateful to the team at Limegrove
for their compassion and kindness.
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Review from Michael C (Son of Resident) published on 21 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother sadly has had to go to another care home with nursing as she now has zero mobility and Limegrove could not accommodate her medical needs any longer.


As we live in the USA you cannot just "pop" in for a visit, therefore, having to rely on the telephone and the willingness of the staff there

to facilitate this.


I came back in March of this year and noticed immediately how adapted my mother had become and, on some days chose the activities over spending time with me and of course this is exactly what you hoped for!


The care home manager and his team I truly cannot fault in any way at all and would love to mention them all by name but the review sadly does not allow for this but for any of the staff that read this, a huge thank you to you all from myself, my wife and daughter and I know also from mum.

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Review from C A (Daughter of Resident) published on 4 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and impressed with mum's care.
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Review from Michael D (Son of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Food is a bit dull and uninspiring. The rooms are a bit worn and in need of redecoration. The staff are very caring and treat the residents with respect and affection. The activities have improved immensely in recent months. Some agency staff still don't have name tags.
Reply from Sudhir Sijapati, Home manager at Limegrove“Thank you for taking the time to review Limegrove and we are pleased that you are likely to recommend this home. We are keen to directly address your concerns regarding the atmosphere inside our home, as we take these issues very seriously. We thank you for your co-operation thus far.”
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Review from Andrew M (Son of Resident) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are more than happy with the way all at Limegrove are caring for my mother, who at times, cannot be the easiest person to care for.
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Review from Audrey F (Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Limegrove is situated in beautiful countryside but only 5 minutes walk to local shops, a bowling green with seats around, a community centre and a church. I came here suffering from terrible depression, but within a week I knew this is where I wanted to be. Every week we have a minibus trip, a quiz,
seated exercise and various crafts. For those who sadly are unable to enjoy these things, our carers are there to attend to their needs. They do an excellent job. This is a happy, cosy home. I love it.
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Review from David H (Son of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I have visited the staff have been most helpful. I had lunch with my mother recently and this was most acceptable. Staff were doing their best in difficult circumstances.
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Review from K B (Wife of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband comes occasionally for respite, one week at a time, provided by social services.
It gives me a much needed break. All the staff welcome my husband on each visit and look after him well.
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Review from Christine F (Daughter of Resident) published on 12 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Left my mother with a certain amount of trepidation for a period of respite. First time ever and needn't have worried at all. From the moment we arrived, she was treated with courtesy and kindness from every member of staff we encountered. The home appears to be a happy place for both staff and residents.
Surroundings are comfortable and immaculately clean. My Mum has some dementia but she said the food was excellent and the care staff were so good to her. Lots of activities going on for those who wish to participate but others are welcome to watch. So thank you to everyone who looked after her and see you in the New Year.
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Review from Brian M (Wife of Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are caring and understanding. My wife is content but owing to her dementia. She does not always understand but the staff always look after her. The staff always understand if I have any problems and deal with them in a professional manner.
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Review from R J (Daughter of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Limegrove is a clean, attractive care home with fresh decor and a homely feel. The food is excellent - with a choice given to residents or they can choose a special order (omelette etc) The staff are caring and the receptionists very helpful. Like most care homes getting sufficient staff on a regular
basis can be a challenge but things seem to run smoothly. A good range of activities and occasional outings are offered and the garden is used when fine.
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Review from Kathleen R (Daughter of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was decided earlier this year that mum needed help. She was put into Limegrove. We were very apprehensive not knowing how she would be. We needn't have worried as she settled in quite quickly. We love the home if we had had to pick one we couldn't have found a better one. The staff are lovely as
are the residents. Mum is very happy.
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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Limegrove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.747 for Limegrove is calculated as follows: ( (178 Excellents x 5) + (58 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 237 Ratings = 4.747
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Limegrove is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Apr 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

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