
having seen many other homes this one is by far the best and outstanding!!Peter M(Son of Resident/Service User)

I am completely certain that she is in the best place possible for her at this stage of life.Moyra M(Daughter of Resident/Service User)

Overall, the entire team at Limegrove are outstanding.Sophie L(Granddaughter of Resident/Service User)

having seen many other homes this one is by far the best and outstanding!!Peter M(Son of Resident/Service User)

I am completely certain that she is in the best place possible for her at this stage of life.Moyra M(Daughter of Resident/Service User)

Overall, the entire team at Limegrove are outstanding.Sophie L(Granddaughter of Resident/Service User)

Limegrove in East Horsley is operated by the Anchor Hanover Group. It is a purpose-built home, supporting up to 55 older people to live a comfortable lifestyle, as well as providing dementia care. It is located close to the Surrey Hills Area of Outstanding Natural Beauty.
The home continues to welcome new residents for a range of residential care services, including convalescence care, respite care, trial stays and long term care.
The...
Care Provided by Limegrove
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Our colleagues at Limegrove will be happy to discuss our fees and what is included in these.
The price(s) shown are provided by the care home. Contact Limegrove for full pricing details and T&Cs.
Contact Limegrove to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Stephanie Ensor (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2002
Room Information
- Single Rooms (55)
- Single Rooms with ensuite Wet Room (55)
Visiting
- Visitors are welcome at Limegrove.
Parking
- Onsite parking is available, including disabled spaces.
Limegrove Reviews (82)
Limegrove has a Review Score of 9.8 (9.796) out of 10, based on 21 reviews in the last 2 years.
Over all time Limegrove has 82 reviews.
We really landed on our feet when we found Limegrove three and a half years ago. From the outset Mum has been well looked after and encouraged to join in the many activities on offer. Mum is now ninety-nine and on her Birthday, chef had made her a beautiful cake and threw her a little party with balloons and music that she could share with other members of her unit. Following lockdowns, Mum had chosen not to participate so much in activities, so as an encouragement to engage Limegrove arranged for her to receive library story discs and an MP3 disc player so that she could listen to them in her room and this has been very well received.
Our Mother went to stay at Limegrove Last October. The care of the staff has been absolutely amazing. Mum settled well due to the friendliness and professionalism of everyone there. Unfortunately, Mum's health declined, and she sadly passed away a few days ago. This was a very difficult time for us as a family, but the journey was made less painful due to the wonderful staff who cared for Mum in such a gentle way. The staff have all been so supportive of us.
I have visited Limegrove a few times, and am very impressed with the building, the decor the furnishings and the cleanliness of the entire place. The staff are welcoming, friendly, charming and very attentive. They deal with the patients in a caring and dignified manner.
The home is warm and friendly, and the staff are so helpful and supportive.
We couldn't have hoped or wished for a better home for are dearly loved family member.
My aunt has been in Limegrove since January 2018. The staff are always very friendly, caring and welcoming to myself and my aunt. Limegrove is very clean and tidy. The home is always organising activities for the residents, whether offsite or within the home. The garden has had a makeover and looks very pretty for residents and their families to enjoy in the summer months. I would thoroughly recommend Limegrive to anyone.
My mother moved into Lime Grove for respite care in October 2022. We found the staff to be most welcoming, everyone went out of their way to make mum feel at home and settled. Throughout my visits to Lime Grove, I have been greatly comforted by the professionalism, care and kindness that the staff have shown to my mother and other residents. Mum is now permanently living at Lime Grove and is very happy. My family have great comfort knowing that mum is being so well looked after and safe.
The place has a bright welcoming entrance. The staff are very professional, friendly and caring. I feel my sister is in good hands.
Helpful staff.
Very clean.
Visiting is always a pleasure.
My partner was admitted to Limegrove Care Home on the 28th of March 2022 and seemed reasonably content during the five months he was there. I was sad when he had to move to a nursing home as he needed one-to-one care. I was very impressed with the staff who were always kind and helpful and felt the home generally was well designed, comfortable and well run. My partner was a difficult and restless patient who needed almost constant attention but the staff coped admirably with him. If at any time something happened (such as a fall) they informed me and the authorities straight away. I will close by thanking everyone at Limegrove for all their care while my partner was residing there and if I ever need to live in a care home I could do a lot worse than choose Limegrove to end my days.
The overall feeling of reassurance that my mother is being well looked after.
I have been reluctant to place my mother in a care home for as long as she was able with the help of daycare visits to look after herself independently. Following several falls and wondering outside the house, it was necessary to move on. Limegrove provides 24-hour care and has proved themselves to be the ideal local solution with great staff.
Went on my weekly visit to see my cousin. She was waiting to have her Covid booster with other residents. When the staff saw me arrive, they immediately ensured she was next so I could continue my visit with her. The staff are always friendly and helpful and care for all the residents equally. At times I visit with one of my dogs, which both she and the other residents and staff enjoy. Looking forward to a future visit when he comes to sing for the residents, which she really enjoys, and I am becoming a fan too. The home is always inviting, and they provide lots of activities for the residents as well as providing them with a great variety of delicious food.
I was extremely worried about mum having to go into a home but her dementia made it impossible for me to look after her anymore. Limegrove felt like a safe happy space the moment we visited and they confirmed that they could meet mums needs. They were patient and empathetic during the time needed for mum to settle in and she is now happy and at home feeling safe. The staff are so patient and kind taking the time to really get to know each resident.
As a family we are delighted with the care my mother is receiving at Limegrove. The staff are an utter delight; they always have time to help, are so kind and caring and happy to talk with me at any time. The Home feels like a warm, friendly and comfortable place to be.
My mother has settled really well, although she has dementia, and the staff are always on hand - especially when we have to leave and mum gets anxious. Her room is excellent, clean and functional.
She particularly enjoys the music events and armchair keep-fit.
Our family would recommend Limegrove for their care, attention and efficiency.
My mother became a resident at Limegrove - East Horsley in March 2022 at the age of 101 years old. Having looked at several homes Limegrove stood out for us, partly because of the warm welcome we received the day we visited, plus it was a lively atmosphere and staff are very attentive to the residents we saw. Being able to take pieces her furniture and ornaments made her room cosy and very welcoming. Impressed with the variety of activities on offer and understand she likes "chair yoga" and a singalong. It is everything we had wished for mum.
During this time we witnessed a steep and rapid decline in his health and well-being and were very disappointed and concerned with the level of care and support provided.
The advertisement of this being ‘a happy home’ is misleading in our opinion and not consistent with what we witnessed. Staff were not responsive or effectively managed.
We saw a high turnover of inexperienced temp carers and numerous disturbing, volatile, and unpleasant scenes including where residents were clearly in distress.
Inconsistent Covid rules were frequently applied by staff on reception who were often rude or abrupt.
During the most recent lockdown when visiting ceased, my father became seriously dehydrated and lost a significant amount of weight. Only when visitors were allowed back to the home was this escalated by us and he was submitted to hospital immediately but sadly passed away days later.
We are sorry that you do not feel that high standards of care have been delivered. We are continuing to work with external partners to address the concerns raised. Our resident’s well-being is of utmost importance and we are committed to providing quality care.
I was initially very impressed with the place as the rooms and buildings are in good order and the meals are good. But I was shocked by the quality of care provided. On most occasions when I visited the carers would be from a temp agency (so had no knowledge or understanding of the residents they worked with). On each visit, I would see different temp workers on my relative’s wing. However what was much, much worse was that these staff seemed to take no interest in the residents concerned and would either spend the time there on their phones, chatting in the kitchen… or sleeping in full view of everyone else. This would often be while nearby residents were clearly in some form of distress – or at least in need of attention.
Quite shocking, and because management or reception rarely visited the wings, they were oblivious to such negligence. Impossible to recommend.
We’re committed to delivering high standards of care for all our residents and we’re sorry that you do not feel that these standards have been met on this occasion. We’ve discussed these matters with a family member on the telephone. We continue to work with external partners to address your concerns. Our residents’ wellbeing continues to be our priority.
Mum always looks well-groomed and tidy.
Mum looks so much healthier no she is being well cared for and being fed well.
Choosing Limegrove for my father was the worst decision I made in my life. Whilst the presentation of the building is very good, the quality of care is appalling. There are assorted agency carers for much of the time, and on Dad's wing, there was little continuity of staff; not helpful for someone with dementia. With the odd exception, most carers are happy to do as little as possible, often ignoring residents' needs, or turning a blind eye to volatile situations. There are very few smiles, carers do not appear to have any genuine concern for residents, and I frequently observe them on mobile phones, watching TV, or hiding in the kitchen chatting. Due to such poor care, I spent much time there carrying out personal care myself and observed a lot of what went on. I raised concerns with management but sadly very little changed and investigations are now underway by external bodies. Thankfully Dad is no longer there although my whole family lives to regret his five-month stay there.
We are sorry you feel this way. We take all feedback seriously and it has been useful to discuss this in person. We are continuing to work with partners to address your concerns and are committed to delivering high standards of care for residents. Our residents’ well-being is paramount.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 April 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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