Limegrove

St Martin's Close, East Horsley, Leatherhead KT24 6SU
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9.8 70 Reviews
  • Limegrove, Leatherhead
Limegrove in East Horsley is operated by the Anchor Hanover Group. It is a purpose-built home, supporting up to 55 older people to live a comfortable lifestyle, as well as specialising in dementia care. It is located close to the Surrey Hills Area of Outstanding Natural Beauty.

The home continues to welcome new residents for a range of residential care services, including convalescence care, respite care, trial stays and long term care.

The care team gets to know customers and works with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh, using locally sourced and seasonal ingredients where possible.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1505
  • Self-Funded Residential Dementia Care: from £1505
  • RESPITE Self-Funded Residential Care: from £1505
  • RESPITE Self-Funded Residential Dementia Care: from £1505

Our colleagues at Limegrove will be happy to discuss our fees and what is included in these.

These prices are only a guideline, please contact Limegrove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Stephanie Ensor (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Limegrove to discuss your enquiry
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2002

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (55)

Visiting

  • Visitors are welcome at Limegrove.

Parking

  • Onsite parking is available, including disabled spaces.

Limegrove Reviews (70)

9.8

Limegrove has a Review Score of 9.8 (9.762) out of 10, based on 19 reviews in the last 2 years.
Over all time Limegrove has 70 reviews.

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Review from Janice S (Daughter of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely worried about mum having to go into a home but her dementia made it impossible for me to look after her anymore. Limegrove felt like a safe happy space the moment we visited and they confirmed that they could meet mums needs. They were patient and empathetic during the time needed for
mum to settle in and she is now happy and at home feeling safe. The staff are so patient and kind taking the time to really get to know each resident.
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Review from Lyn P (Daughter of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we are delighted with the care my mother is receiving at Limegrove. The staff are an utter delight; they always have time to help, are so kind and caring and happy to talk with me at any time. The Home feels like a warm, friendly and comfortable place to be.
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Review from M A (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a friendly, helpful welcome from reception team when visiting our mother. Always willing to answer any queries.
My mother has settled really well, although she has dementia, and the staff are always on hand - especially when we have to leave and mum gets anxious. Her room is excellent, clean
and functional.
She particularly enjoys the music events and armchair keep-fit.
Our family would recommend Limegrove for their care, attention and efficiency.
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Review from I L (Daughter of Resident) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident at Limegrove - East Horsley in March 2022 at the age of 101 years old. Having looked at several homes Limegrove stood out for us, partly because of the warm welcome we received the day we visited, plus it was a lively atmosphere and staff are very attentive to the residents
we saw. Being able to take pieces her furniture and ornaments made her room cosy and very welcoming. Impressed with the variety of activities on offer and understand she likes "chair yoga" and a singalong. It is everything we had wished for mum.
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Review from S K (Son of Resident) published on 27 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Regretfully, my father was a resident of Limegrove for 5 months until February 2022.
During this time we witnessed a steep and rapid decline in his health and well-being and were very disappointed and concerned with the level of care and support provided.
The advertisement of this being ‘a happy
home’ is misleading in our opinion and not consistent with what we witnessed. Staff were not responsive or effectively managed.
We saw a high turnover of inexperienced temp carers and numerous disturbing, volatile, and unpleasant scenes including where residents were clearly in distress.
Inconsistent Covid rules were frequently applied by staff on reception who were often rude or abrupt.
During the most recent lockdown when visiting ceased, my father became seriously dehydrated and lost a significant amount of weight. Only when visitors were allowed back to the home was this escalated by us and he was submitted to hospital immediately but sadly passed away days later.
Reply from Michael Smith, District Manager at Limegrove

We are sorry that you do not feel that high standards of care have been delivered. We are continuing to work with external partners to address the concerns raised. Our resident’s well-being is of utmost importance and we are committed to providing quality care.

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Review from P C (Son-in-law of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have a close relative who was admitted to Limegrove in 2021 and who I would regularly visit one or two times a week.
I was initially very impressed with the place as the rooms and buildings are in good order and the meals are good. But I was shocked by the quality of care provided. On most occasions
when I visited the carers would be from a temp agency (so had no knowledge or understanding of the residents they worked with). On each visit, I would see different temp workers on my relative’s wing. However what was much, much worse was that these staff seemed to take no interest in the residents concerned and would either spend the time there on their phones, chatting in the kitchen… or sleeping in full view of everyone else. This would often be while nearby residents were clearly in some form of distress – or at least in need of attention.
Quite shocking, and because management or reception rarely visited the wings, they were oblivious to such negligence. Impossible to recommend.
Reply from Michael Smith, District Manager at Limegrove

We’re committed to delivering high standards of care for all our residents and we’re sorry that you do not feel that these standards have been met on this occasion. We’ve discussed these matters with a family member on the telephone. We continue to work with external partners to address your concerns. Our residents’ wellbeing continues to be our priority.

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Review from Sue W (Daughter of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is so very much happier here - at her house, she was so very anxious and frightened. Now she is relaxed and happy.
Mum always looks well-groomed and tidy.
Mum looks so much healthier no she is being well cared for and being fed well.
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Review from S C (Daughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Choosing Limegrove for my father was the worst decision I made in my life. Whilst the presentation of the building is very good, the quality of care is appalling. There are assorted agency carers for much of the time, and on Dad's wing, there was little continuity of staff; not helpful for someone with
dementia. With the odd exception, most carers are happy to do as little as possible, often ignoring residents' needs, or turning a blind eye to volatile situations. There are very few smiles, carers do not appear to have any genuine concern for residents, and I frequently observe them on mobile phones, watching TV, or hiding in the kitchen chatting. Due to such poor care, I spent much time there carrying out personal care myself and observed a lot of what went on. I raised concerns with management but sadly very little changed and investigations are now underway by external bodies. Thankfully Dad is no longer there although my whole family lives to regret his five-month stay there.
Reply from Michael Smith, District Manager at Limegrove

We are sorry you feel this way. We take all feedback seriously and it has been useful to discuss this in person. We are continuing to work with partners to address your concerns and are committed to delivering high standards of care for residents. Our residents’ well-being is paramount.

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Review from F P (Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home and I'm extremely happy here.
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Review from Andy F (Son of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always friendly and willing to go out of their way to help. The covid restrictions have obviously made things very difficult for all, but any requests I have are dealt with quickly and when I go to visit my mother the staff working with her are always attentive and caring.
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Review from J M (Daughter of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always friendly, helpful staff who care about my mother. Despite the most difficult year and my mother only recently becoming a resident before COVID, the staff have done an amazing job to keep residents as well as they could. The carers in the UK have been underestimated. Limegrove staff have gone
the extra mile.
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Review from A W (Daughter of Resident) published on 19 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Limegrove to have a happy atmosphere, a sense of 'family' where laughter and compassion are demonstrated on a daily basis. My (rather difficult!) mother has settled in well and is no longer fearful, despite the confusion arising from her condition. Her health has improved since she arrived.
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Review from Celia G (Wife of Resident) published on 30 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I should be pleased if you would pass on my thanks to all concerned for looking after my husband so well. He always looks immaculate and has settled in very well. The staff are always so friendly and helpful and provide the best possible care that I could wish for.
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Review from Sandy W (Son of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A truly wonderful and extremely caring environment. My mother had three 'bonus' years here which was down to the exceptional staff who looked after her. I have marked the home faithfully as 'excellent' throughout. The only mark that only scored 'good' was the activities. The activities were first-class
when dedicated members of staff were assigned to these tasks. This has suffered a little due to the new working methods. A brilliant home - which I would have no hesitation in recommending. Thank you Limegrove.
Reply from Nicola Drake-Smith, Manager at Limegrove

Thank you for your review of Limegrove. We will ensure that our staff team are aware of your kind comments. We have an all-team approach to activities to ensure that we cater to all of our residents' interests. Our activities are planned on a daily, weekly and monthly basis and we regularly review these with the feedback of residents and relatives.

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Review from Fiona G (Daughter of Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over a time span of a week recently my father lost mobility and became quite dependent on others for all his daily activities. The superb staff acted promptly in discussing a care plan with me and notifying the GP. A physio also came in to assess him and formulate a mobility plan. As an independent
professional she commented to me how impressed she was with the staff in the home and how dedicated, caring and efficient they were. She said how lucky I must feel to have my relative living there and how it must being peace of mind that he was so well cared for. I totally agree with her. My father adores the staff who care for him and they have become extended family to him and very important in his life. I do have peace of mind and am forever grateful that following a respite stay there he decided he did not want to go home but make Limegrove his home for life.
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Review from Paul M (Son of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my Dad during a week of the COVID outbreak. The visit was very well organised and the safety of everyone was secured. My dad was well prepared for the visit and was brought to the garden in a caring and dignified way. Although he was confused, his carer was extremely reassuring and was
able to ensure he stayed calm and de-stressed. I was so impressed by the attention and love she gave him in an extremely difficult context. Limegrove has proved to be an excellent place for my dad to spend his final years. It is comforting and reassuring to know he is so well cared for.
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Review from John B (Son of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Limegrove is such a lovely care home and made so by all the friendly and committed staff. My father has settled in very well and is very happy. I find this care home really good for its residents and even for family visiting. I never feel like I've been to a care home but rather a family member's house
as we are always made to feel so welcome. The place is always immaculately clean and always someone at hand to help. Thanks so much to team Limegrove for making so many people happy and being the best home out there.
Bless you all.
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Review from D T (Friend of Resident) published on 6 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly welcoming home. Always easy to locate a member of staff. All the staff is very helpful. Interior bright and cheerful with lovely pictures and ornaments. Homely atmosphere with something always going on i.e entertainments etc.
The staff know the patient's names and have a caring attitude.
I have not been there at mealtimes but gather that the food is good.
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Review from Joanna G (Daughter of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Limegrove care home in East Horsley from 2017-2019 and the staff looked after her with care and dignity right up until the end. They treated our family with great kindness allowing us to stay with our mother in her final days. We are extremely grateful to the team at Limegrove
for their compassion and kindness.
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Review from Michael C (Son of Resident) published on 21 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother sadly has had to go to another care home with nursing as she now has zero mobility and Limegrove could not accommodate her medical needs any longer.


As we live in the USA you cannot just "pop" in for a visit, therefore, having to rely on the telephone and the willingness of the staff there

to facilitate this.


I came back in March of this year and noticed immediately how adapted my mother had become and, on some days chose the activities over spending time with me and of course this is exactly what you hoped for!


The care home manager and his team I truly cannot fault in any way at all and would love to mention them all by name but the review sadly does not allow for this but for any of the staff that read this, a huge thank you to you all from myself, my wife and daughter and I know also from mum.

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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Limegrove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for Limegrove is calculated as follows: ( (174 Excellents x 5) + (52 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 227 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Limegrove is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Apr 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

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