






Residential care home Moor House, nestled in the charming Staines-upon-Thames, offers spacious and comfortable living for all its residents.
The experienced management and their enthusiastic staff customise care plans according to individual needs and encourage social activity. The kitchen staff create healthy meals and the residents benefit from a hair salon and nail bar, movie nights, exercise groups and trips out.
Green space surrounds Moor House, which has a courtyard and seating area with shelter.
Care Provided by Moor House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Moor House for full pricing details and T&Cs.
Contact Moor House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Moorhouse Care Services Ltd
- Private Owned
Person in charge
- Teresa Lawrence (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1997
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (25)
- Single Rooms with ensuite Wet Room (3)
Visiting
- Please contact the team to schedule a tour of Moor House.
Parking
- Park in main car park in front of home.
Moor House Reviews (42)
Moor House has a Review Score of 10 (9.969) out of 10, based on 27 reviews in the last 2 years.
Over all time Moor House has 42 reviews.
My mother-in-law has been resident at Moor House for two years. It was (and still is) the best care home we have seen. Very comfortable. Extremely friendly. Superb care. All in a relaxed environment.
My father in law is a full-time carer for my mother in law as she is immobile and suffers from Alzheimer's along with other medical needs. He needed to undergo a hernia operation and we realised that they would both need full-time care for a few weeks after the operation. We approached Moor House to talk about respite care so that they could both go in together and my father in law could get the rest he needed whilst my mother in law could receive the care she needed. Moor House was amazing. It was like we had taken them to a family home. Nothing was too much for any of the carers, they accommodated everything that they needed and made sure they stuck to the routine that my mother in law was familiar with rather than imposing any of their regimes on her. The food is freshly cooked and very nutritious. They have activities every morning and every afternoon for the residents to engage in if they want to. Moor House comes with a high recommendation from us!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 July 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Moor House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Moor House.
Accreditations
There are no accreditations posted yet for Moor House.
Meet the Team (1)

At Moor House, we strive to create a warm and welcoming environment that feels just like home for our residents.
Our goal is to support their independence while making sure they feel comfortable, valued and respected. We listen to their views, address their concerns and cater to their needs with the highest standards of care.
Every member of our team understands our motto: "We are visitors in the residents’ homes, working together to support their needs." This perspective shapes everything we do.
I deeply believe in the importance of family, and I bring that belief to Moor House every day. It’s crucial to me that both residents and staff feel empowered to live and work in a caring, safe environment. With 12 years of experience in the care sector, I’ve gained the knowledge, qualifications, and tools needed to ensure our residents thrive in their later years. At Moor House, friends and family are always welcome, and we aim to make everyone feel part of our community.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moor House to verify any information. View our terms and conditions. Moor House has an Enhanced Service -more info.