Oakleigh, Godstone, Surrey
Oakleigh, Godstone, Surrey
Oakleigh, Godstone, Surrey

Anchor’s Oakleigh is located at the heart of Godstone, close to green spaces. The home provides friendly and comfortable residential and dementia care for up to 51 residents in single en-suite rooms.   

The dedicated care team take the time to get to know the individual and work with them, and their loved ones, to create detailed care plans to ensure their care needs are continually met.

Anchor provide on-going training to ensure their approach is best for customers living with dementia. They work hard to get to know customers, build relationships and ensure all aspects of the services provided are focused on individual and compassionate care.

Anchor are one of England’s largest providers of housing and care for the those over 55 years of age and have almost 50 years’ experience as a not-for-profit provider of services to older people. They were proud to be voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016.

Anchor’s dementia care team achieved the 'Outstanding Dementia Care Innovation' for their Anchor Inspires Programme and the use of iPads at the Dementia Care Awards in 2015. Anchor reinvest the money made into their retirement properties and care homes to continually raise standards and to provide a high-quality service to surpass customer’s expectations.

Group: Anchor

Person in charge: Jemima Donkor (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 51

Rooms with ensuite WC: 51

Facilities & Services: Respite Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Oakleigh: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Oakleigh has a Review Score of 9.4 (9.419)

The Review Score of 9.4 (maximum of 10) for Oakleigh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Oakleigh in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.537 for Oakleigh is calculated as follows: ( (80 Excellents x 5) + (33 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 123 Ratings = 4.537

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.882 Points relating to the number of positive Reviews for Oakleigh is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 9 Reviews ÷ 10.2 Target = 0.882

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oakleigh?

  • Extremely LIKELY
    8
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oakleigh

  • Resident / Service User
    5
  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My husband has been resident in Oakleigh Care Home for over two years and has been generally content and well cared for.
I have bought a house only ten minutes walk away and can now visit him on a daily basis so have come to know the staff and organisational structures fairly well.
I have always found the rooms clean and odourless and staff most helpful and friendly despite poor organisational management. The decor needs improving!

How likely would you be to recommend Oakleigh? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Care / Support: Excellent

Treated with Dignity: Good

Staff: Excellent

Management: Poor

Rooms: Very Poor

Staff are nice, food is good. I enjoy living here and the music is good.

How likely would you be to recommend Oakleigh? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff here take care of me. Food is good. I enjoy tea and biscuits.

How likely would you be to recommend Oakleigh? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakleigh is a very friendly and welcoming environment for both residents and visitors. My questions are always answered. My mother is happy and well cared for. We have been so happy with the care at Oakleigh that we have placed my father-in-law there too.

How likely would you be to recommend Oakleigh? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Being in a care home, I know that I will be looked after and I always have the sense of being safe.

How likely would you be to recommend Oakleigh? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have enjoyed my stay here in Oakleigh. People have been very helpful and kind.

How likely would you be to recommend Oakleigh? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakleigh is fantastic! My Mum has been a resident for over 2 years and she has been well cared for every day. The carers are kind, thoughtful and respectful. They have Mum's best interests at heart and she is much better living as she does. Their communication with my Dad and myself is thorough. The home is clean, the residents are always dressed, clean and presentable and there is no bad smell that I have experienced in other facilities. The rooms are bright, cheery and well kept. Our rating is 5-star!

How likely would you be to recommend Oakleigh? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oakleigh is a purpose built care home, it is very nice and bright, has three floors and no bad aromas. Some of the rooms need a bit of updating ie. carpets etc. but most importantly, the staff are engaging and very helpful.
The food is good and freshly cooked in the kitchen on the ground floor, where there is also an industrial laundry room, residents washing is done regularly. There is a full-time activities co-ordiantor who gives residents the opportunity to do something every day. There is also a very pleasant garden area and the home has it's own car park.

How likely would you be to recommend Oakleigh? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

Overall, my impression of Oakleigh is positive. My mother has been in situ for 12 months, She has been made to feel very welcome and all the staff have shown genuine concern (and love) to my mum.
Challenges remain around staffing numbers on the dementia wing vs costs of employing extra staff,
In February 2017, the unit has appointed an Events Manager so we should see an improvement in the activities provided to all residents. Delivering stimulus to the residents, especially people suffering with dementia, is so important.

How likely would you be to recommend Oakleigh? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Very happy with every aspect of my three week stay.

How likely would you be to recommend Oakleigh? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Four years ago I made a positive choice in selecting a ‘not for profit’ setting for my mother.

Her time at Oakleigh has been characterised by warmth and support for my mother and myself from staff from all areas of the care home, from the handyman, kitchen and housekeeping staff to care staff and Managers.

Staff have always been willing to go 'the extra mile' and I recommend this setting on the basis of the care and concern shown to residents.

How likely would you be to recommend Oakleigh? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

March 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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