Oakleigh

Evelyn Gardens, Godstone RH9 8BD
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9.8 64 Reviews
  • Oakleigh, Godstone
Anchor’s Oakleigh is located at the heart of Godstone, close to green spaces. The home provides friendly and comfortable residential and dementia care for up to 51 residents in single en suite rooms and continues to welcome new residents.

The dedicated care team takes the time to get to know the individual and work with them, and their loved ones, to create detailed care plans to ensure their care needs are continually met.

Oakleigh provides on-going training to ensure their approach is best for residents living with dementia. They work hard to get to know customers, build relationships and ensure all aspects of the services provided are focused on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1454
  • Self-Funded Residential Dementia Care: from £1454
  • RESPITE Self-Funded Residential Care: from £1454
  • RESPITE Self-Funded Residential Dementia Care: from £1454

Our colleagues at Oakleigh will be happy to answer any questions you have regarding our fees and what is included in these.

These prices are only a guideline, please contact Oakleigh to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tabitha Harrison-Lyons (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Oakleigh directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (13)

Visiting

  • Visitors are welcome at Oakleigh.

Parking

  • Onsite parking is available, including disabled spaces.

Oakleigh Reviews (64)

Total of 64, showing 41-60
9.8

Oakleigh has a Review Score of 9.8 (9.773) out of 10, based on 15 reviews in the last 2 years. Over all time Oakleigh has 64 reviews.

Overall Experience

  • 48
  • 14
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Date Published

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Review from Gwendoline L (Respite Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went into Oakleigh. I'm respite - self funded. I had a shock, never been into Oakleigh before. I had 3 lovely weeks with them all. Lovely staff, food etc. Was treated with such respect and felt as if I had found some friends. I am 90 years old. I want to go back as a resident but unfortunately, at
the moment, unable to afford it, which is a shame.
I came out feeling a lot better health-wise and also trying to understand other problems.

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Review from Chris S (Son of Resident) published on 31 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff try hard to meet needs of residents, maintain a cheerful outlook and are welcoming to visitors.
Recruitment in this field is not easy and the home struggle to keep a full staff compliment. The service can sometimes feel stretched.
Standard of cleaning is good and food is reasonable.
My
mum is happy there and staff genuinely seem to value her.

Reply from Tabitha Harrison-Lyons, Manager at Oakleigh

Thank you for taking the time to review Oakleigh and we are pleased that your mum is happy living with us. We use a dependency tool to calculate staffing requirements and ensure that we have the required staff to meet our resident's requirements at all times. Following a recent relative’s meeting, we are currently reviewing our activities programme to ensure that this suits our resident’s preferences and interests.

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Review from P M (Son of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is now in his early nineties and, until a recent hospital stay, was totally independent. Sadly, he could not return home, but his move into Oakleigh was made very easy for him due to the friendly staff and the bright and homely accommodation. He has settled in very well and enjoys the food. This
all adds up to great peace of mind for his family. The home always seems to be well run and safety conscious.

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Review from Karen M (Daughter of Resident) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are very friendly and welcoming. The new manager has been appointed and was already the deputy manager so there is continuity which I am very pleased about. All the residents seem happy and contented and my father is very settled there now.

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Review from Jo W (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems very happy in her new home.
The staff are very friendly, kind and helpful.

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Review from Lynda C (Daughter of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is 95 and has been resident at Oakley for 3 1/2 years. We chose Oakley as it was near her home of 6 generations that we had to sell for her care. It was homely and the staff warm. We have no complaints concerning her care. She is wheelchair bound and incontinent which must cause her carers
extra work. They are respectful and helpful. In particular, a gentleman who was her main carer was outstanding. Our visits are always welcomed and staff open to discussion re my mum. We are always informed and even minor incidents regarding her care and our minds put at ease. Sadly we didn't get our usual invite to the Christmas bash which we have always enjoyed. She loves her painting class.

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Review from Robert B (Son of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Oakleigh for over 2 yrs he has settled in very well. He is happy and safe which is all I care about. Oakleigh overall is outstanding particularly the staff. With dad they are brilliant he could not be in a better place.
Thank you Oakleigh Care Home.

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Review from Patricis N (Wife of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough about this home. All the staff are cheerful and kind.


My husband is very settled there and when the time comes can't think of a happier place to be.

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Review from D D (Daughter of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had some respite care for a few nights. She was very well cared for and enjoyed her stay.

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Review from Lisa P (Daughter of Resident) published on 13 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how my mother in law enjoyed her stay for the week she was with Oakleigh. All the staff on the top floor were absolutely amazing, when my mother in law first came she was very anxious, and the team really settled her down and made her stay very enjoyable, I can not thank everyone
enough.

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Review from B C (Respite Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed for respite, it was my first time in a care home and was very anxious. The staff put me at ease and made my stay enjoyable.
I felt the staff needed more training on how to support someone who is physically disabled. The food could be improved as it was lukewarm. The staff were very helpful.

Reply from Lukasz Bogusz, Home Manager at Oakleigh

Thank you for taking the time to provide a review for Oakleigh, we are glad that the staff made your stay enjoyable. We have shared your comments about support for people with physical disabilities, with the coaches providing training in this area, and also have held additional training in the home last week, which should improve our service when it comes to meal times.

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Review from W S (Daughter of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Oakleigh House for over four years and I have nothing but praise for the staff.
They are kind and considerate not only to my mother but also family members, obviously with dementia you need a lot of patience and the staff have that and more.

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Review from Marilyn N (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had to put my mum into Oakleigh in Godstone Surrey. She was so distressed, anxious and disorientated. Now in the 7 months since she went to live there, she is happy, settled and contented which is something I never thought she would be again. She is cared for, looked after and above all, happy. She
has had a lovely Christmas there with staff genuinely care.

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Review from Julie B (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Oakleigh care home has given my mother a home, a family environment and dedicated care from a well-managed staff.
Christmas was wonderful. The atmosphere was great, the staff have a way of caring for individuals needs. I never thought I could leave my mother in other people's care.

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Review from Diana S (Wife of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has been resident in Oakleigh Care Home for over two years and has been generally content and well cared for.
I have bought a house only ten minutes walk away and can now visit him on a daily basis so have come to know the staff and organisational structures fairly well.
I have always
found the rooms clean and odourless and staff most helpful and friendly despite poor organisational management. The decor needs improving!

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Review from J B (Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are nice, food is good. I enjoy living here and the music is good.

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Review from Alison F (Daughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakleigh is a very friendly and welcoming environment for both residents and visitors. My questions are always answered. My mother is happy and well cared for. We have been so happy with the care at Oakleigh that we have placed my father-in-law there too.

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Review from Dolcis D (Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff here take care of me. Food is good. I enjoy tea and biscuits.

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Review from Annie C (Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay here in Oakleigh. People have been very helpful and kind.

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Review from Sybil B (Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Being in a care home, I know that I will be looked after and I always have the sense of being safe.

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Oakleigh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Oakleigh is calculated as follows: ( (152 Excellents x 5) + (12 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 176 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakleigh is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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