






Shannon Court is a renovated Edwardian country home located in pleasant woodland in Hindhead, Surrey. The Home is close to the South Downs with its breath-taking areas of outstanding natural beauty. The grounds are laid out for the enjoyment of residents, with a woodland walk, ornamental fishpond and sensory garden.
They provide residential care and residential dementia support for up to 53 residents.
The level of care each person receives will depend...
Care Provided by Shannon Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our care fees are subject to a pre-admission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. For a range of prices, please contact the Home directly, but note these are subject to a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
The price(s) shown are provided by the care home. Contact Shannon Court for full pricing details and T&Cs.
Contact Shannon Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Royal Masonic Benevolent Institution Care Company (RMBI)
- Voluntary / Not for Profit Owned
Person in charge
- Matthew Bryans(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
- Self-funding residents or Freemasons supported by their Local Authority
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (53)
- Single Rooms with ensuite Wet Room (1)
Parking
- Parking on site
Shannon Court Reviews (81)
Shannon Court has a Review Score of 9.7 (9.698) out of 10, based on 14 reviews in the last 2 years.
Over all time Shannon Court has 81 reviews.
Staff seem very friendly and caring. Unfortunately due to Covid restrictions I'm unable to review living and eating experience but my partner seems to be well cared for, he is always well presented, hair cut and usually shaved.
Shannon Court has such lovely, kind and helpful staff. My father has settled well there, which is no mean feat through these challenging months of Covid 19. The staff communicate well with us and always go the extra mile to help with anything we ask of them. Thank you, thank you, thank you!
Shannon Court has worked extremely hard to keep every resident safe during the Coronovirus crisis and set up a Visitors Pod so that relatives can still visit. I have also had regular communications from Shannon Court so I know what is going on. The staff are very caring.
Bit noisy due to work going on in the grounds and a bit difficult to hear mum even with a microphone. The staff seem friendly and approachable.
I am extremely happy with the care my mother has received at Shannon Court and especially at this challenging time. I have just visited my mother for the first time in many months and the new purpose built visiting room is amazing! A lot of care and thought has gone into the making and presentation of this room. It's very cosy and welcoming.
I have been asked to comment on the new facilities made for visiting during COVID. The organisation is extremely good, the room and facilities very good. Restricted visits to 1 hour is sad as I have 1 1/2 to 2 1/2 hr journey to visit my father. Staff are very kind, friendly and helpful.
My wife stayed in Shannon Court from Feburary 2019 till her death on April 19th 2020, when she died of dementia/Alzheimer's, thank goodness not the COVID-19 virus. I would like to say the staff at Shannon Court, right from the person doing the cleaning up to the managing director were very kind and helpful. Nothing was to much trouble for them. The premises were very clean. I am very happy to recommend Shannon Court.
Since my mother's recent death, I have received condolence cards and letters from her friends commenting that she'd told them how happy she was at Shannon Court and how well she was treated. I know that she was particularly impressed with the attitude of all the staff in that it was their job to ensure she was happy and doing what she wanted. Nothing was too much trouble, no matter how busy they were, and a cross word was never spoken by any staff towards her even when she had an accident, it was just quietly and calmly dealt with. She was always treated with such kindness and respect and I am so glad my parents moved into Shannon Court, I couldn't have hoped for anywhere better.
She will be very much missed here in the home.
This is an extremely well managed and friendly facility. The management and staff are all welcoming, friendly and well trained. The rooms, corridors and common areas are always clean and tidy. All residents are treated with care and with respect. The residents seem to be content.
I love this home - I'd move in myself. The staff are warm, friendly and welcoming and nothing is too much trouble. When I've been concerned about Dad's health, they have responded quickly and efficiently, explaining to me what they have put in play and why. Residents are visibly cared for and treated well. Their individual likes and dislikes are always remembered and respect is obvious. I can't speak highly enough of all the staff. Management are organised, firm but fair.
Thank you and we would have you stay. Your Dad is such a sweetie and he is never too much trouble. It's people like you and your dad that make this a lovely place to work.
They have taken the time to speak to dad, to understand his interests and understand what makes his days better.
The staff are all very caring. Mum is in the Alvernia Wing - the rooms are dark but OK. However, the wing itself is excellent. There is an internal corridor that residents can walk around. Plus 2 gardens. In the summer, the doors are opened to the gardens and the residents often sit outside.
Have found the empathy of staff in the dementia area exceptional. The staff are understanding as well as caring.
My mother is very happy and settled here. She especially enjoys the musical activity and the card games.
I am very happy that I have my wife in the best place.
Thank you so much for the lovely review. residents like your wife make our job so much more pleasurable.
There is a very happy atmosphere at Shannon Court. The staff are always very friendly and extremely helpful. My grandmother's room and the public areas are always clean and tidy. I know my grandmother is very happy at Shannon Court and I enjoy visiting her there.
I think we have found a fabulous residential home for my father. He has settled in extremely quickly and when we visit him we are made to feel very welcome.
What makes Shannon Court is the caring attitude of all the staff, from the cleaners, catering staff, admin staff, maintenance and, of course, the carers. They all play a part in making it a true "home". I feel confident in the care my Mother receives from them all and am more than happy for her to be a member of the "Shannon Court Family".
Members of Spring Park Lodge No. 5689 attended Shannon Court to present a 70-year certificate to a resident. The staff kept the surprise a secret. The morning went off extremely well. The staff were polite, courteous and very resident attentive. I can only give praise on all the staff and Shannon Court.
Warm friendly welcoming staff who clearly treat all residents with care, respect and professionalism. The facilities are immaculate, well kept and homely.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 September 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 16 July 2026Please contact the Home to enquire about the latest availability.
News (11) & Events (0)
- 04 Jun 2026
Residents and staff across RMBI Care Co. Homes took part in 'Learning at Work Week' during 18th to 24th May to share and learn new skills. The theme for this...
- 04 Mar 2026
RMBI Care Co.’s Human Resources Team has received national recognition after being Highly Commended in the ‘Three R’s Award’ category at the Great British Care Awards. The national awards ceremony,...
- 24 Nov 2025
RMBI Care Co. is celebrating after winning the ‘Three R’s Award’ in the 2025 Great British Care Awards for the London region. The awards ceremony, which took place on 15...
There are no upcoming events for Shannon Court.
Awards / Recognitions (7)
- 30 Jun 2022Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
- 30 Jun 2021Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
- 28 Feb 2020Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
Meet the Team (1)

My name is Matthew Bryans, and I am proud to introduce myself as the Home Manager. I began this role in November 2025, having previously worked as Deputy Manager at Shannon Court.
I have been working in the care sector for the past eight years, during which time I have developed a strong commitment to providing high-quality, person-centred care. My experience has allowed me to build meaningful relationships with residents, families, and staff, and to understand the importance of creating a safe, supportive, and welcoming environment for everyone.
Before moving into social care, I worked as a qualified ILS paramedic in South Africa. This background has given me valuable clinical knowledge, the ability to remain calm under pressure, and a deep understanding of the importance of dignity, compassion, and quick decision-making in care settings.
I am passionate about what I do and believe I bring a wide range of skills to my role as Home Manager. I am committed to leading a dedicated team, continuously improving standards, and ensuring that every resident receives the respect, care, and quality of life they deserve.
I look forward to being part of this community and making a positive difference every day.
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