Shannon Court

Shannon Court Road, Hindhead GU26 6DA
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9.7 80 Reviews
  • Shannon Court, Hindhead
Shannon Court is a renovated Edwardian country home located in pleasant woodland in Hindhead, Surrey. The Home is close to the South Downs with its breath-taking areas of outstanding natural beauty. The grounds are laid out for the enjoyment of residents, with a woodland walk, ornamental fishpond and sensory garden.

They provide residential care and residential dementia support for up to 53 residents.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Shannon Court for further information.
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Care Provided by Shannon Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1389 – £1807
  • Self-Funded Residential Dementia Care: £1807 – £2708
  • RESPITE Self-Funded Residential Care: £1651 – £1866
  • RESPITE Self-Funded Residential Dementia Care: £2090 – £2797

Our care fees are subject to a pre-admission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. For a range of prices, please contact the Home directly, but note these are subject to a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.

The price(s) shown are provided by the care home. Contact Shannon Court for full pricing details and T&Cs.

Contact Shannon Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Shannon Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Matthew Bryans (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+
  • Self-funding residents or Freemasons supported by their Local Authority

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (1)

Parking

  • Parking on site

Shannon Court Reviews (80)

9.7

Shannon Court has a Review Score of 9.7 (9.667) out of 10, based on 13 reviews in the last 2 years.
Over all time Shannon Court has 80 reviews.

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Reviewer Connection to Shannon Court
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Review from Jane D (Daughter of Resident) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Shannon Court has such lovely, kind and helpful staff. My father has settled well there, which is no mean feat through these challenging months of Covid 19. The staff communicate well with us and always go the extra mile to help with anything we ask of them. Thank you, thank you, thank you!
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Review from Elizabeth (Daughter of Resident) published on 20 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Shannon Court has worked extremely hard to keep every resident safe during the Coronovirus crisis and set up a Visitors Pod so that relatives can still visit. I have also had regular communications from Shannon Court so I know what is going on. The staff are very caring.
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Review from S B (Daughter of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Drive and grounds well kept. Main house looks well maintained. Due to Covid-19, I have only seen the visiting room, not ideal but safety is the uppermost in everyone's mind so well thought out and a toilet nice touch.
Bit noisy due to work going on in the grounds and a bit difficult to hear mum even
with a microphone. The staff seem friendly and approachable.
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Review from Cherry L (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care my mother has received at Shannon Court and especially at this challenging time. I have just visited my mother for the first time in many months and the new purpose built visiting room is amazing! A lot of care and thought has gone into the making and presentation
of this room. It's very cosy and welcoming.
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Review from Kath B (Daughter of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been asked to comment on the new facilities made for visiting during COVID. The organisation is extremely good, the room and facilities very good. Restricted visits to 1 hour is sad as I have 1 1/2 to 2 1/2 hr journey to visit my father. Staff are very kind, friendly and helpful.
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Review from Bruce H (Husband of Resident) published on 18 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife stayed in Shannon Court from Feburary 2019 till her death on April 19th 2020, when she died of dementia/Alzheimer's, thank goodness not the COVID-19 virus. I would like to say the staff at Shannon Court, right from the person doing the cleaning up to the managing director were very kind and
helpful. Nothing was to much trouble for them. The premises were very clean. I am very happy to recommend Shannon Court.
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Review from Lesley (Daughter of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my mother's recent death, I have received condolence cards and letters from her friends commenting that she'd told them how happy she was at Shannon Court and how well she was treated. I know that she was particularly impressed with the attitude of all the staff in that it was their job to ensure
she was happy and doing what she wanted. Nothing was too much trouble, no matter how busy they were, and a cross word was never spoken by any staff towards her even when she had an accident, it was just quietly and calmly dealt with. She was always treated with such kindness and respect and I am so glad my parents moved into Shannon Court, I couldn't have hoped for anywhere better.
Reply from Karen Geddes, Business Relationship Manager at Shannon CourtThank you so much for this lovely review. We try to make this home from home for every resident. With your Mother it was especially easy, she was a kind and unassuming lady.
She will be very much missed here in the home.
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Review from P T (Respite Resident) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an extremely well managed and friendly facility. The management and staff are all welcoming, friendly and well trained. The rooms, corridors and common areas are always clean and tidy. All residents are treated with care and with respect. The residents seem to be content.
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Review from Susie M (Daughter of Resident) published on 3 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love this home - I'd move in myself. The staff are warm, friendly and welcoming and nothing is too much trouble. When I've been concerned about Dad's health, they have responded quickly and efficiently, explaining to me what they have put in play and why. Residents are visibly cared for and treated
well. Their individual likes and dislikes are always remembered and respect is obvious. I can't speak highly enough of all the staff. Management are organised, firm but fair.
Reply from Karen Geddes, Business Relationship Manager at Shannon CourtThank you and we would have you stay. Your Dad is such a sweetie and he is never too much trouble. It's people like you and your dad that make this a lovely place to work.
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Review from G J (Daughter of Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have taken the time to speak to dad, to understand his interests and understand what makes his days better.
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Review from K J (Daughter of Resident) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is treated with dignity and always has been.
The staff are all very caring. Mum is in the Alvernia Wing - the rooms are dark but OK. However, the wing itself is excellent. There is an internal corridor that residents can walk around. Plus 2 gardens. In the summer, the doors are opened to the gardens
and the residents often sit outside.
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Review from A J (Son-in-law of Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found the empathy of staff in the dementia area exceptional. The staff are understanding as well as caring.
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Review from A L (Daughter of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy and settled here. She especially enjoys the musical activity and the card games.
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Review from B H (Husband of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy that I have my wife in the best place.
Reply from Karen Geddes, Business Relationship Manager at Shannon CourtThank you so much for the lovely review. residents like your wife make our job so much more pleasurable.
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Review from Fiona S (Granddaughter of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a very happy atmosphere at Shannon Court. The staff are always very friendly and extremely helpful. My grandmother's room and the public areas are always clean and tidy. I know my grandmother is very happy at Shannon Court and I enjoy visiting her there.
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Review from Lorraine C (Daughter of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think we have found a fabulous residential home for my father. He has settled in extremely quickly and when we visit him we are made to feel very welcome.
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Review from A S (Daughter of Resident) published on 11 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
What makes Shannon Court is the caring attitude of all the staff, from the cleaners, catering staff, admin staff, maintenance and, of course, the carers. They all play a part in making it a true "home". I feel confident in the care my Mother receives from them all and am more than happy for her to
be a member of the "Shannon Court Family".
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Review from Barry T (Friend of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Members of Spring Park Lodge No. 5689 attended Shannon Court to present a 70-year certificate to a resident. The staff kept the surprise a secret. The morning went off extremely well. The staff were polite, courteous and very resident attentive. I can only give praise on all the staff and Shannon Court.
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Review from Thomas S (Grandson of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm friendly welcoming staff who clearly treat all residents with care, respect and professionalism. The facilities are immaculate, well kept and homely.
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Review from S H (Daughter of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The kindness and support we have had from the staff at Shannon Court has been outstanding over the past five months since my parents have become residents.
The week before Christmas this was highlighted when the management and staff organised for my mother to be transported in their own vehicle to
my home on Christmas Day and Boxing Day to celebrate with the family. We have had a tough year losing my father three months ago but their kindness and support has been so overwhelming.
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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Shannon Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.842 for Shannon Court is calculated as follows: ( (129 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 152 Ratings = 4.842
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Shannon Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Matthew

Matthew Bryans

Job Title: Home Manager Joined: 2025

My name is Matthew Bryans, and I am proud to introduce myself as the Home Manager. I began this role in November 2025, having previously worked as Deputy Manager at Shannon Court.


I have been working in the care sector for the past eight years, during which time I have developed a strong commitment to providing high-quality, person-centred care. My experience has allowed me to build meaningful relationships with residents, families, and staff, and to understand the importance of creating a safe, supportive, and welcoming environment for everyone.


Before moving into social care, I worked as a qualified ILS paramedic in South Africa. This background has given me valuable clinical knowledge, the ability to remain calm under pressure, and a deep understanding of the importance of dignity, compassion, and quick decision-making in care settings.


I am passionate about what I do and believe I bring a wide range of skills to my role as Home Manager. I am committed to leading a dedicated team, continuously improving standards, and ensuring that every resident receives the respect, care, and quality of life they deserve.


I look forward to being part of this community and making a positive difference every day.

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