






Shannon Court is a renovated Edwardian country home located in pleasant woodland in Hindhead, Surrey. The Home is close to the South Downs with its breath-taking areas of outstanding natural beauty. The grounds are laid out for the enjoyment of residents, with a woodland walk, ornamental fishpond and sensory garden.
They provide residential care and residential dementia support for up to 53 residents.
The level of care each person receives will depend...
Care Provided by Shannon Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our care fees are subject to a pre-admission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. For a range of prices, please contact the Home directly, but note these are subject to a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
The price(s) shown are provided by the care home. Contact Shannon Court for full pricing details and T&Cs.
Contact Shannon Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Royal Masonic Benevolent Institution Care Company (RMBI)
- Voluntary / Not for Profit Owned
Person in charge
- Matthew Bryans(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
- Self-funding residents or Freemasons supported by their Local Authority
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (53)
- Single Rooms with ensuite Wet Room (1)
Parking
- Parking on site
Shannon Court Reviews (81)
Shannon Court has a Review Score of 9.7 (9.698) out of 10, based on 14 reviews in the last 2 years.
Over all time Shannon Court has 81 reviews.
I can't speak highly enough of all the staff and the manager Matthew, who work together to create a calm, professional, friendly environment.
I was welcomed and made to feel at home too ... I enjoyed going in !
But when a loved one is ill and visits are tough, there are also welcoming spaces to step back and take a moment, too ...so thoughtfully organised.
Every aspect of my mum's care was superlative and she always said how safe she felt and happy to be there.
I miss the lovely team at Shannon Court and will always be grateful for everything they did for my mother.
Dear Tania,
Thank you so much for your heartfelt and generous review.
It was a privilege to care for your mother during her time with us, and we are deeply touched by your kind words about our team here at Shannon Court. Providing a safe, comfortable and welcoming environment for both our...
I asks his dad his impression of the staff before writing this review and he said they were all fantastic people.
He loves his cooked breakfast and is looking forward to the weather getting better so can enjoy the expansive gardens
Thank you so much for taking the time to share your experience. We truly appreciate your kind words and are honoured to have been able to support both your dad and your family during what can be a very challenging time.
It means a great deal to hear that you felt welcomed and...
We as a family cannot speak too highly about Shannon Court and the team within. The care and consideration that they have given to both our parents/grandparents has been outstanding. After 73 years together they did not want to be seperated and the staff have gone out of their way to ensure that that is the case. From the manager to the cleaner and everyone in between they genuinely care about the residents and treat them with the greatest respect. It is a wonderful environment , welcoming, safe and secure. Relatives are encouraged to walk freely around the residential home. They have nothing to hide.
Thank you for your kind words, and for giving up the opportunity to look after Mum and Dad and keep them together, It is a pleasure to see them settle and feel part of the Shannon Court Family.
My mother was moved to Shannon Court for the final few months of her life. Sadly she was no longer able to appreciate the lovely surroundings and grounds nor the activities that were on offer. What she did get to benefit from was the total dedication of the staff to making her final month's as comfortable as possible. As a visitor it was lovely to see the other residents enjoying their twilight years, I would often see the staff up the drive way with the residents in their wheel chairs out in the fresh air, those who are more able can enjoy the stunning grounds with the woodland walk, fish pond and outdoor seating. Who knew that more disabled residents could enjoy a rickshaw ride rather than being stuck indoors. The care shown to my mother and to me will never be forgotten, as a relative you feel part of the family of carers, same faces rather than agency strangers, name tags you can read and memories of exceptional kindness made
Thank you for your kind words, it was a pleasure to have been able to look after Mum, I know how much she meant to you. I am glad the team made you feel welcomed and that you felt part of the Shannon Court family. Thank you for trusting us to care for Mum.
Before my father was admitted at the beginning of May, my wife and I went to visit the home. We were shown around and made to feel very welcome, and at no point did we feel that our initial visit was being rushed. On my father's admission, the staff have settled him in and made him feel very welcome, and have been monitoring him every day to try and integrate him into the home as quickly as possible. I don't think that any care home could do a better job than what Shannon Court has done for my father and our family. When I have visited my father, when there is no one around, he has said to me on a number of occasions that all of the staff there are really caring and lovely. I could not recommend this care home highly enough.
Thank you for your lovely words and trusting us to look after your father, we are glad that you have chosen Shannon Court to look after him, and it is a pleasure to welcome you all to be part of the home.
My mum has been living at Shannon Court for six years now. The care staff treat her like a member of their own family, with such kindness and respect. Mum is in the late stages of dementia and it is important to me that her beliefs and wishes are still respected, I can truly say, all the staff endeavour to achieve this. It is testament to the care she is receiving, by seeing how content and happy she is. Thank you all.
Thank you for your kind words, It is a pleasure to look after Mum for the 6 years she has been here, and to see her happy and so settled at the home makes the work we do at the home so rewarding, thank you for trusting us with your loved one.
Shannon Court is a warm and welcoming place with a dedicated and caring team. The staff go above and beyond to support residents, treating them with kindness, patience, and respect. The management team is fantastic - always approachable, communicative, and genuinely invested in the well-being of both residents and their families. The facilities are well-maintained, clean, and comfortable, creating a homely and secure environment. There's a great variety of activities to keep residents engaged, and the meals are well-prepared and enjoyable. While it wasn't the right long-term fit in this instance, I'm truly grateful for the care and effort provided. I would highly recommend Shannon Court to families looking for a professional, compassionate, and supportive home for their loved ones.
Thank you for you kind words. We wish you and Mum all the best in her new home and for the future.
Shannon Court took my father at short notice - although we had already visited last year as potential for my father when the need arose. The Shannon Court team went above and beyond when we needed help, during the Christmas period. The team are very kind and caring, and my father has remarked repeatedly on how lovely the team of carers are. Everyone is friendly, positive, and enormously supportive at a particularly difficult time for the family and my father. The food is great and plenty of it. Shannon Court has a lovely fresh and bright, welcoming feel to it.
Thank you for your kind words, it is a pleasure to have your father at Shannon Court and he is now part of the family here at the home. It is good to have been able to help you and the family and your mother at a difficult time. Thank you for trusting us to look after him.
My Nan has been at Shannon Court a few months now and it's given her a new lease of life. She's happy, well cared for and enjoying making friends and getting involved with all the trips and activities. It's so nice to see her being so well taken care of so she can concentrate on enjoying life. The home is set in lovely grounds and everyone is so welcoming, we love spending time with her there.
Thank you for your kind words, we are happy to be able to look after your loved one and that she is able to have a new lease of life and you as a family are able to enjoy special moments together.
Visiting my nan is always such a good time. She is so happy in the home and has made so many friends. I've seen first hand how amazing the carers are with her - they've taken the time to introduce themselves to us as family members too. It is always a clean and happy environment. There are lots of great activities for the residents, which my nan enjoys doing! Great facilities too with tea and coffee/hot chocolate available for visitors. Cosy living rooms so everyone in the family can join in too! Would definitely recommend Shannon Court!
Thank you for your kind words, it is so nice to hear the positive feedback about how the staff and the home make you feel when you visit your nan, it is our pleasure to care for her each and every day and give her the opportunity to make new friends later in her life.
I think it is a super place. The people, residents and staff are wonderful. We have lots of things to do, music, films and outings. Great fun. The management team are very good, excellent. Like living on my own, it's very lovely.
Thank you for the lovely, review and that you feel like Shannon Court is your home, it makes us proud as a team that you feel this way.
It has taken a few weeks for her to settle but she is now loving what Shannon has to offer. She has made new friends and enjoys the activities, doing things she wouldn't have had the chance to enjoy living at home alone.
Her room is lovely and looks out onto the grounds, she enjoys going for a walk around the grounds or sitting out weather permitting. The community team who visit the home has also been amazing. Thank you, the manager and all your team at Shannon for all you do for Mum.
Thank you for your wonderful review and for trusting us to look after your mum, she has settled so well into like the service and has an amazing sense of humour that make staff and resident smile on a daily basis.
My mum has been in the home for a few months now and she is very happy there. There are activities arranged for each day if people want to get involved. The gardens of the home are lovely and well kept and have some lovely walks around the grounds. The staff are very friendly and caring towards residents and visitors. If you are looking for a Care Home for a loved one, I would recommend Shannon Court.
Thank you for your wonderful review and for trusting Shannon Court to look after your mum and make each day special. It is great when you bring the grandchildren to the home as it gives so much joy to your Mum and other residents. Thank you
Mum became unable to live alone safely and as we already knew them, we approached Shannon Court to see if it were feasible for her to move there. The management was helpful, professional and sympathetic throughout the whole process, and Mum moved in a week later. She took a while to settle in after such a big upheaval in her life, but the staff have been fantastic, and having now been there for well over a year, she has made many friends amongst both the staff and other residents. The District Nurse service partners brilliantly with Shannon Court's care team to provide Mum with the best care she has ever had. She is now happy and feels totally at home, eats and sleeps well, joins in with many organised activities, is safe, and approaches each day with such enthusiasm that she has become an inspiration to many. As a family, we are immensely grateful to all at Shannon Court for giving Mum a wonderful place to live and us the peace of mind to know she is in the best possible place.
Thank you Paul for your kind words, it is a pleasure to look after your Mum and for you to trust us with her health and well-being, she has been on a journey at the home and it is amazing to see her approach each day with such a positive outlook and to make so many friends along the way.
We, as visitors, always feel very welcome and at home there too and nothing is ever too much trouble for the staff.
The management are excellent and have been so helpful and the whole team are definitely led from the top in the very best way.
Any queries or emails are answered clearly and promptly.
The grounds and gardens are beautiful for the residents to sit in and take in the sunny days too.
Thank you for all you are all doing for my Dad in the Dementia Wing.
Thank you for your kind words, the Home is proud that you are trusting us to look after your Dad and we are glad that we have been trusted to look after him and give him an enriching life and the support to you to enjoy precious moments with him.
My mum was at Shannon Court for approximately eleven months. Thanks to all the lovely staff there Mum was able to live out her last days in the cocoon of warmth, kindness and dignity. I am in Australia but communicated every day with her while she was there. She would tell me what she had for breakfast, lunch and supper. I'd know when she'd asked for a cup of tea, had a bath or her nails and hair done. She told me about Max - the beautiful dog that visits from time to time; about a fun Italian lunch, a donkey trotting down the hallway and coronation chicken. Through her eyes I saw the daffodils flower outside her window and always knew when the pheasant was visiting. All these things brought Mum great joy and earlier this year I went there and saw it all for myself. Thank you Shannon Court for everything you did for Mum, I don't think anyone could have done more. And thank you from Mum too, I know she would want us to say that.
Thank you very much for the lovely review and thank you for entrusting us with her care, we miss her dearly and very happy that she enjoyed her stay at Shannon Court. It means a lot to us to have been able to share lots of smiles and memories.
Mum was only there for a few months and was initially confused, due to dementia, not being in her childhood home, but the staff were caring and kind to her and she appeared more settled after a few weeks, although would still want to go home to see her mother. She had the option of joining the daily activities if she felt inclined and could go to her room for quiet time. Her room had a lovely dual aspect overlooking the enclosed garden on one side and the wider grounds and woods on the other. I knew between visits that she was safe and well looked after by the lovely staff.
Thank you for the lovely review, it was a pleasure to have looked after Mum for you for her final months and it was always a pleasure to see you on your regular visits to the home.
I'm happy here, especially in this room. The staff are very friendly and helpful. Really enjoy the entertainment and activities team. Enjoy the trips out. Very appreciative of my surroundings.
It is always a pleasure to look after you and ensure that you feel at home, It is pleasing to see that you are enjoying the activities and planned trips out. I enjoy our conversations and talking with your family when they visit you.
She joins in with the plentiful activities, has made a few good friends and has a brilliant interaction with the caring staff.
If mum needs anything that is not “the norm”, she or I only have to ask for or suggest an activity and it is considered and something is arranged.
Mum wants for nothing and regularly thanks me for introducing her to all of the lovely staff.
Thank you for your kind words it is a pleasure for you and Mum to have trusted us, and we are so glad she is here at Shannon Court and settled into the home.
In all, I have no doubt Shannon Court is a very well-managed care home for the elderly. There is a relaxed and contented atmosphere at the home.
It was a pleasure to have you stay at Shannon Court. The staff and other residents miss your company and conversations, and we hope you return again in the future.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 September 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 16 July 2026Please contact the Home to enquire about the latest availability.
News (11) & Events (0)
- 04 Jun 2026
Residents and staff across RMBI Care Co. Homes took part in 'Learning at Work Week' during 18th to 24th May to share and learn new skills. The theme for this...
- 04 Mar 2026
RMBI Care Co.’s Human Resources Team has received national recognition after being Highly Commended in the ‘Three R’s Award’ category at the Great British Care Awards. The national awards ceremony,...
- 24 Nov 2025
RMBI Care Co. is celebrating after winning the ‘Three R’s Award’ in the 2025 Great British Care Awards for the London region. The awards ceremony, which took place on 15...
There are no upcoming events for Shannon Court.
Awards / Recognitions (7)
- 30 Jun 2022Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
- 30 Jun 2021Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
- 28 Feb 2020Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
Meet the Team (1)

My name is Matthew Bryans, and I am proud to introduce myself as the Home Manager. I began this role in November 2025, having previously worked as Deputy Manager at Shannon Court.
I have been working in the care sector for the past eight years, during which time I have developed a strong commitment to providing high-quality, person-centred care. My experience has allowed me to build meaningful relationships with residents, families, and staff, and to understand the importance of creating a safe, supportive, and welcoming environment for everyone.
Before moving into social care, I worked as a qualified ILS paramedic in South Africa. This background has given me valuable clinical knowledge, the ability to remain calm under pressure, and a deep understanding of the importance of dignity, compassion, and quick decision-making in care settings.
I am passionate about what I do and believe I bring a wide range of skills to my role as Home Manager. I am committed to leading a dedicated team, continuously improving standards, and ensuring that every resident receives the respect, care, and quality of life they deserve.
I look forward to being part of this community and making a positive difference every day.
Frequently Asked Questions about Shannon Court
What types of Care is Shannon Court registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Shannon Court have?
There are 53 Single Rooms.
What are the Facilities & Services at Shannon Court?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Shannon Court to the centre of Hindhead?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Shannon Court to verify any information. View our terms and conditions. Shannon Court has an Enhanced Service -more info.