Shannon Court

Mum has settled into Shannon Court very well. The staff have been amazing from our very first visit. The grounds and garden areas are so nice and kept in very high condition. Rooms are very nice, bright, clean, etc, and the carers are so nice and gentle, and nothing is too much for them. This is a first-class care home, and it's five stars plus.

The leadership of this home really inspires confidence. The manager is professional, responsive and reliable. He sets the tone of ”this is your (aka resident’s) home. And we are privileged to look after you“. Shannon Court also has some incredible staff. And we’d like to thank them for their care. Empathy and compassion are essential qualities, and most have that. Unfortunately, all homes seem to have to use agency from time to time, and I guess staff have off days; there have been a couple of occasions when I feel my mum has not received the tenderness she needs. Admission was bumpy primarily because the hospital made copious medication errors that took time to sort. Shannon Court worked hard to solve these with us, and they reply to emails promptly. The maintenance has taken much longer to sort out than we would have liked. When a person only has four square walls to look at these delays seem much longer. Overall, we are delighted that our dear mother and Grandmother are settled and cared for here.

My wife had a stroke in 2016, and I have been her full-time carer since then at home until November 2022. She had deteriorated to the point when I could no longer cope, even with the help of professional support carers coming in every day. She was admitted to a care home where she receives 24-hour care. I cannot say she is happy there, but she accepts she is beyond living at home, and we are both grateful for the care and kindness she receives.

I find the home manager approachable, helpful, and caring.

My parents have differing needs, and Shannon Court has been able to accommodate them both, which has meant a huge amount to me and my sister. Being able to keep our parents together is pivotal to their happiness, and this has been understood and facilitated by the home. The management continues to assess our parents and has been helpful, reassuring and responsive to all my questions as we began to navigate this new phase in all our lives.

After spending an unhappy month in a previous care home moved to Shannon Court, where she settled down quite quickly due to the excellent attention and care of the friendly staff.

It's early days yet, but all our family members who have visited, feel that Mum is much more relaxed and is in control of her limited circumstances. I can only extend my heartfelt thanks to all the team.

My mum moved into Shannon Court on Monday 27 June. The welcome was excellent, and her pictures were up in her room within an hour, making it feel like home. Staff were very welcoming and reassured me she would be well looked after. Great communication over first few days, reassuring us she’s settling in well.

We are very fortunate to have found Shannon Court.

My mother moved into Shannon Court three years ago. Last year she, unfortunately, had to transition to the Dementia Wing where she is being extremely well cared for. The environment is very comfortable, clean and welcoming. There appears to be a very good ratio of dementia staff to residents, and the staff are all very caring, helpful and engaging with my mother and our family. The management team have been very efficient, charming and helpful, which has been very much appreciated by my family, especially during the very trying times over the past two years. We feel that my mother is in a safe, cheerful and kind environment. There appears to be an excellent level of interaction and engagement, which is helping to keep her in the best physical and mental state that we could hope for. All the carers, reception team and support staff work very hard to ensure my mother receives the best level of care on a daily basis.

My mother passed away in February 2022 at the grand old age of 102, after spending almost all her last year in the care of Shannon Court. I have nothing but praise and respect for the way all the staff cared for her and made her feel so special. Also, I must thank the way I was kept informed of how Mum was keeping and particularly towards the end of her life when support from the management, staff and the NHS staff that was called in was so caring and respectful.

Dad was very happy there, until sadly, he passed away just before Christmas.

Staff are courteous, helpful and genuinely care, which is very heartwarming to see.

Pleasant woodland setting, staff are friendly and willing to accommodate the needs of the family when visiting. My mother has been well supported when attending medical appointments etc. Good communication with management.

All in all, I can find nothing to complain about, only praise.

Two weeks ago my parents had to leave their retirement home in southern Europe and relocate to the UK as they had reached the stage where they needed professional full-time care. It was understandably an incredibly difficult decision for them to make and with all the preparations involved especially important to have the right support. This we found in The Royal Masonic Benevolent Institution Care Company (RMBI), who skillfully guided us through the process of applying and choosing the most suitable home for their needs. When the day finally arrived for them to leave their beloved adopted home, we siblings were obviously hugely concerned whether they would be able to settle in. You can imagine our relief when we heard of the warm welcome they received at Shannon Court and since then we have had only positive feedback, ranging from very attentive staff to lovely rooms, good food, and interesting activities. Our heartfelt thanks go to the Resident Placement Manager and the whole team at Shannon Court.

During that time I have to say I have been completely satisfied with the care she has received. I think the home should be congratulated on the way in which they have handled the Covid epidemic – dealing with upper age people is never easy and explaining the situation to them which they do not really understand can be difficult. I think Shannon Court has gone out of its way to ensure that relatives can visit, make Zoom calls and allow their relatives not to feel isolated. No mean task and handled impeccably by Shannon Court staff.

I have both my parents at Shannon Court, one in the dementia unit and one in the residential side. They are on different floors but very much still together. The staff do their utmost to see that they get time with each other, often going above and beyond. My brother and I are so grateful that they are there together, safe, well and happy.

My mother is extremely well cared for at Shannon Court. The staff are always on hand for all of her needs. My mum has dementia but the staff help her with activities so she can enjoy herself. Until lockdown she had her hair done every week at the on site salon. I’m always aware of how loved and respected Mum is.

Shannon Court, freemasonry in action, and most highly recommended by me and my family.