






Shannon Court is a renovated Edwardian country home located in pleasant woodland in Hindhead, Surrey. The Home is close to the South Downs with its breath-taking areas of outstanding natural beauty. The grounds are laid out for the enjoyment of residents, with a woodland walk, ornamental fishpond and sensory garden.
They provide residential care and residential dementia support for up to 53 residents.
The level of care each person receives will depend...
Care Provided by Shannon Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our care fees are subject to a pre-admission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. For a range of prices, please contact the Home directly, but note these are subject to a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
The price(s) shown are provided by the care home. Contact Shannon Court for full pricing details and T&Cs.
Contact Shannon Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Royal Masonic Benevolent Institution Care Company (RMBI)
- Voluntary / Not for Profit Owned
Person in charge
- Matthew Bryans(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
- Self-funding residents or Freemasons supported by their Local Authority
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (53)
- Single Rooms with ensuite Wet Room (1)
Parking
- Parking on site
Shannon Court Reviews (81)
Shannon Court has a Review Score of 9.7 (9.698) out of 10, based on 14 reviews in the last 2 years.
Over all time Shannon Court has 81 reviews.
Mum has settled into Shannon Court very well. The staff have been amazing from our very first visit. The grounds and garden areas are so nice and kept in very high condition. Rooms are very nice, bright, clean, etc, and the carers are so nice and gentle, and nothing is too much for them. This is a first-class care home, and it's five stars plus.
Thank you for your kind words. It is a pleasure to have been able to welcome your mum to her new home; we are so pleased she is here and settling in and making new friends.
The leadership of this home really inspires confidence. The manager is professional, responsive and reliable. He sets the tone of ”this is your (aka resident’s) home. And we are privileged to look after you“. Shannon Court also has some incredible staff. And we’d like to thank them for their care. Empathy and compassion are essential qualities, and most have that. Unfortunately, all homes seem to have to use agency from time to time, and I guess staff have off days; there have been a couple of occasions when I feel my mum has not received the tenderness she needs. Admission was bumpy primarily because the hospital made copious medication errors that took time to sort. Shannon Court worked hard to solve these with us, and they reply to emails promptly. The maintenance has taken much longer to sort out than we would have liked. When a person only has four square walls to look at these delays seem much longer. Overall, we are delighted that our dear mother and Grandmother are settled and cared for here.
Thank you for your kind words, and trusting us to look after your Mother/Grandmother and for working with us to ensure that we are providing the best care and support for her. It is clear that as time elapses and she settles, we have been able to provide the support that she requires and what you expect from the whole team here at Shannon Court.
My wife had a stroke in 2016, and I have been her full-time carer since then at home until November 2022. She had deteriorated to the point when I could no longer cope, even with the help of professional support carers coming in every day. She was admitted to a care home where she receives 24-hour care. I cannot say she is happy there, but she accepts she is beyond living at home, and we are both grateful for the care and kindness she receives.
I find the home manager approachable, helpful, and caring.
Thank you for your kind words, Keith; it is a pleasure to have been able to settle Mum here at Shannon Court to see her making friends and participating in activities is so nice to watch.
The grounds are beautiful, and the home feels caring. I have liked that it feels like a real place rather than a glitzy hotel - it feels like a home and is peaceful.
My parents have differing needs, and Shannon Court has been able to accommodate them both, which has meant a huge amount to me and my sister. Being able to keep our parents together is pivotal to their happiness, and this has been understood and facilitated by the home. The management continues to assess our parents and has been helpful, reassuring and responsive to all my questions as we began to navigate this new phase in all our lives.
Thank you for your kind words and review. It is a pleasure to have been able to settle your parents here at Shannon Court and support you as you navigate this next phase of your parents' life together.
After spending an unhappy month in a previous care home moved to Shannon Court, where she settled down quite quickly due to the excellent attention and care of the friendly staff.
Thank you for your review, it is a pleasure to have your mum live here at Shannon Court, she is an inspiration to staff and residents.
From the initial meeting with the management and care staff, it was evident that the team at Shannon Court have a completely different approach, and the term 'care' in its pure form applies to every individual that you meet. Residents are encouraged to participate in the regular scheduled events and entertainments, and the modular system within the home ensures that new residents are not overwhelmed by their new surroundings.
It's early days yet, but all our family members who have visited, feel that Mum is much more relaxed and is in control of her limited circumstances. I can only extend my heartfelt thanks to all the team.
Thank you for your lovely review of our service. We are happy to have Mum with us at Shannon Court, and encourage her to enjoy her new home.
My mum moved into Shannon Court on Monday 27 June. The welcome was excellent, and her pictures were up in her room within an hour, making it feel like home. Staff were very welcoming and reassured me she would be well looked after. Great communication over first few days, reassuring us she’s settling in well.
Thank you for your kind review! We hope that mum will enjoy a long happy stay at Shannon Court!
There are activities arranged to keep Mum engaged and stimulated; she particularly enjoyed the animal petting session, and though Mum isn't very mobile, she joins in with the chair exercises.
The home is well maintained and clean, the food delicious and well balanced, and the bar and shop are an excellent idea.
It's lovely to be able to stroll around the well-manicured grounds with Mum in her wheelchair and sit by the pond.
If we have any questions or queries, the staff take time to answer and reassure us.
We are very fortunate to have found Shannon Court.
Thank you very much for your feedback! We are delighted to offer a high quality care package to our residents.
My mother moved into Shannon Court three years ago. Last year she, unfortunately, had to transition to the Dementia Wing where she is being extremely well cared for. The environment is very comfortable, clean and welcoming. There appears to be a very good ratio of dementia staff to residents, and the staff are all very caring, helpful and engaging with my mother and our family. The management team have been very efficient, charming and helpful, which has been very much appreciated by my family, especially during the very trying times over the past two years. We feel that my mother is in a safe, cheerful and kind environment. There appears to be an excellent level of interaction and engagement, which is helping to keep her in the best physical and mental state that we could hope for. All the carers, reception team and support staff work very hard to ensure my mother receives the best level of care on a daily basis.
Thank you for your review. It is a pleasure to have helped your mum over the past three years and for the future time ahead, The staff and Management always enjoy your visits to the home and the smile that it brings to your Mum.
My mother passed away in February 2022 at the grand old age of 102, after spending almost all her last year in the care of Shannon Court. I have nothing but praise and respect for the way all the staff cared for her and made her feel so special. Also, I must thank the way I was kept informed of how Mum was keeping and particularly towards the end of her life when support from the management, staff and the NHS staff that was called in was so caring and respectful.
It was a pleasure to have your Mum at Shannon Court for her final year, she had a great sense of humour and the staff enjoyed supporting her and helping her with her passion for being creative. Thank you for choosing Shannon Court.
The home is very well run, friendly and genuinely caring about its residents and their families.
Dad was very happy there, until sadly, he passed away just before Christmas.
Thank you for your kind words; Dad will be missed at the home, and we are so glad we were able to support him in his final moments.
Staff are courteous, helpful and genuinely care, which is very heartwarming to see.
Thank you for your review. We believe that our team is our greatest strength. Good to see how happy your mum is with us.
Pleasant woodland setting, staff are friendly and willing to accommodate the needs of the family when visiting. My mother has been well supported when attending medical appointments etc. Good communication with management.
Thank you for your kind comments; your mother is a pleasure to have in the home.
The staff are very friendly, efficient and caring. The whole place seems to run extremely efficiently in fact.
They were very quick to get him to the hospital when that was required urgently.
All in all, I can find nothing to complain about, only praise.
Thank you for your kind words and review of our home. Dad has settled in well to life at Shannon Court and enjoys the company of other residents.
Two weeks ago my parents had to leave their retirement home in southern Europe and relocate to the UK as they had reached the stage where they needed professional full-time care. It was understandably an incredibly difficult decision for them to make and with all the preparations involved especially important to have the right support. This we found in The Royal Masonic Benevolent Institution Care Company (RMBI), who skillfully guided us through the process of applying and choosing the most suitable home for their needs. When the day finally arrived for them to leave their beloved adopted home, we siblings were obviously hugely concerned whether they would be able to settle in. You can imagine our relief when we heard of the warm welcome they received at Shannon Court and since then we have had only positive feedback, ranging from very attentive staff to lovely rooms, good food, and interesting activities. Our heartfelt thanks go to the Resident Placement Manager and the whole team at Shannon Court.
Thank you for you lovely review of Shannon Court and the RMBI, Your parents have settled in well to life at the home and are making new friends. They are a joy to have in the home.
During that time I have to say I have been completely satisfied with the care she has received. I think the home should be congratulated on the way in which they have handled the Covid epidemic – dealing with upper age people is never easy and explaining the situation to them which they do not really understand can be difficult. I think Shannon Court has gone out of its way to ensure that relatives can visit, make Zoom calls and allow their relatives not to feel isolated. No mean task and handled impeccably by Shannon Court staff.
Thank you so much for your kind review. It means a lot to us to know were doing the right things for our residents.
I have both my parents at Shannon Court, one in the dementia unit and one in the residential side. They are on different floors but very much still together. The staff do their utmost to see that they get time with each other, often going above and beyond. My brother and I are so grateful that they are there together, safe, well and happy.
Thank you so much for your kind review. It means a lot to us to know were doing the right things for our residents.
My mother is extremely well cared for at Shannon Court. The staff are always on hand for all of her needs. My mum has dementia but the staff help her with activities so she can enjoy herself. Until lockdown she had her hair done every week at the on site salon. I’m always aware of how loved and respected Mum is.
She doesn't always know who I am or what year it is but, since living at Shannon Court, she has been loved by staff, made friends, laughed, made others laugh, joined in and had fun. Mum is happy, safe, secure, loved and well cared for. I don't have to worry about her day to day and cannot begin to thank the staff enough.
Shannon Court, freemasonry in action, and most highly recommended by me and my family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 September 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 16 July 2026Please contact the Home to enquire about the latest availability.
News (11) & Events (0)
- 04 Jun 2026
Residents and staff across RMBI Care Co. Homes took part in 'Learning at Work Week' during 18th to 24th May to share and learn new skills. The theme for this...
- 04 Mar 2026
RMBI Care Co.’s Human Resources Team has received national recognition after being Highly Commended in the ‘Three R’s Award’ category at the Great British Care Awards. The national awards ceremony,...
- 24 Nov 2025
RMBI Care Co. is celebrating after winning the ‘Three R’s Award’ in the 2025 Great British Care Awards for the London region. The awards ceremony, which took place on 15...
There are no upcoming events for Shannon Court.
Awards / Recognitions (7)
- 30 Jun 2022Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
- 30 Jun 2021Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
- 28 Feb 2020Recipient: The Royal Masonic Benevolent Institution Care Company (RMBI)
Meet the Team (1)

My name is Matthew Bryans, and I am proud to introduce myself as the Home Manager. I began this role in November 2025, having previously worked as Deputy Manager at Shannon Court.
I have been working in the care sector for the past eight years, during which time I have developed a strong commitment to providing high-quality, person-centred care. My experience has allowed me to build meaningful relationships with residents, families, and staff, and to understand the importance of creating a safe, supportive, and welcoming environment for everyone.
Before moving into social care, I worked as a qualified ILS paramedic in South Africa. This background has given me valuable clinical knowledge, the ability to remain calm under pressure, and a deep understanding of the importance of dignity, compassion, and quick decision-making in care settings.
I am passionate about what I do and believe I bring a wide range of skills to my role as Home Manager. I am committed to leading a dedicated team, continuously improving standards, and ensuring that every resident receives the respect, care, and quality of life they deserve.
I look forward to being part of this community and making a positive difference every day.
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