Stanecroft is a flexible care facility located in Dorking, in Surrey, owned by Care UK, and known for the expert long-term care it offers to people with mental health complications.
Staff are skilled in dealing with behavioural complications, whilst encouraging residents to maintain as much personal independence over their own lifestyle whilst enjoying personal care plans.
Stanecroft has rooms for up to 50 residents and is also open to community use as a day care centre, enabling many individuals to enjoy a home that has been rated as excellent by the Care Quality Commission.
Group: Care UK Nursing & Residential Care Services
Person in charge: Pamela Norman (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users
Registered Care Categories*: Dementia
Specialist Care Categories: Bipolar/Manic Depression • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 55+.
Languages Spoken by Staff (other than English): French
Single Rooms: 50
Rooms with ensuite WC: 50
Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Stanecroft: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9 (maximum of 10) for Stanecroft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Stanecroft in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.527 for Stanecroft is calculated as follows: ( (72 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 131 Ratings = 4.527
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.5 Points relating to the number of positive Reviews for Stanecroft is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 5 Reviews ÷ 10 Target = 0.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Stanecroft has a Review Score of 9 (9.027) from 11 Reviews
Review submitted from a Postal Card by Rosemary G (Wife of Resident) on Tuesday 17 April 2018. Relates to March 2018.
After attending the day centre my husband started residential care at the beginning of March.
He has settled so happily and peacefully enjoying the activities on offer and the company of staff and fellow residents.
The transition to residential care has been so much easier than I had feared.
The combination of genuine care, professionalism and humour from the staff has been so impressive.
How likely would you be to recommend Stanecroft? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Kim C (Wife of Resident) on Wednesday 10 January 2018. Relates to January 2018.
On visiting, residents looked happy and clean. The staff were very friendly and helpful. Had a good feeling about the home. Entertainment is good and also a good choice of food. A very relaxed atmosphere and very secure.
How likely would you be to recommend Stanecroft? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Jo G (Daughter of Resident) on Friday 28 July 2017. Relates to July 2017.
My mother has been a resident of Stanecroft for the last three years and has been very happy here. The building itself is bright and airy and all the staff that I've met over the years have been kind and caring. Sometimes there have been staff shortages but I think this is a reflection of both the area and the nature of the work which is hard. Initially, I was concerned about a lack of activities but there is now a full programme of events on offer.
How likely would you be to recommend Stanecroft? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by K M (Friend of Resident) on Thursday 13 July 2017. Relates to June 2017.
The residents are treated with respect and dignity.
The friendly and caring staff interact well with the residents.
The management is welcoming and always happy to speak to you about any concerns.
The premises are clean and tidy and the grounds maintained.
How likely would you be to recommend Stanecroft? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by C P (Husband of Resident) on Monday 26 June 2017. Relates to June 2017.
In recent years, with dementia, my wife has become anxious and apprehensive about attending any meeting group.
However, since the first welcoming visit to The Oaks Day Club, she has been happy to go and now attends regularly, twice a week.
The staff are professional, supportive, sympathetic and above all, extremely kind. Everyone is treated with dignity and respect.
I am extremely grateful for the care and attention which my wife has received and the general interaction with others has been invaluable for her.
How likely would you be to recommend Stanecroft? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Value for Money
Review submitted from a Postal Card by Liz F (Relative of Resident) on Wednesday 14 September 2016. Relates to August 2016.
Overall we have been very happy with the care given. We have especially appreciated the good communication from the management and the individual attention given to the family- we didn't feel like a process but very welcome. Hospital transport was provided when needed. A few recommendations-
The lack of continuity in the care staff- although they were all very helpful.
The very low toilets and armchairs were a challenge for a tall man.
Nothing was provided for stimulation other than a small television that very few chairs actually faced.
We are really thankful that this respite place was provided at such short notice so close to home.
How likely would you be to recommend Stanecroft? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Samantha Debenham, Marketing Support Administrator at Stanecroft responded to this review on 22 Sep 2016:
Thank you very much for your feedback - I’m extremely pleased to hear your positive comments. I am particularly happy about your comments and ratings around the quality of care, although I understand you have some concerns regarding continuity of the care team. We do aim for continuity of care and have key colleagues allocated to each suite – however, to cover annual leave in the home we do at times rotate team members to ensure high levels of care across the home and maintain team levels.
In terms of the lounge we do have some other communal areas, including within the day club, which offer some additional areas to relax, take part in activities, and spend time with loved ones. We would be very happy to welcome you back should you have a need in the future for care and I do realise on this occasion you were staying with us as part of a respite requirement at short notice, should you have a need to stay with us again, we can certainly arrange a raised chair and toilet seat for you.
Review submitted from a Postal Card by Valerie M (Friend of Resident) on Tuesday 7 June 2016. Relates to May 2016.
A friend was admitted at the end of January for dementia care. The staff were very caring and understanding of her condition and she settled in well to this lovely home particularity enjoying the gardens, I was particularly impressed with.
The health assistants who dealt with her continued incontinence with humour and understanding, also helping her to eat and drink. I cannot speak highly enough of this care home and would hope to go here myself if it became necessary. The manager is really excellent and very kind to all the residents.
How likely would you be to recommend Stanecroft? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Pamela G (Niece of Resident) on Monday 9 May 2016. Relates to May 2016.
Stanecroft is always clean, light, bright and cheerful with welcoming touches of seasonally-changing pictures and decorations to keep residents stimulated.
The gardens are attractive, well-maintained and securely accessible to residents.
Food is varied and plentiful and can be tailored to accommodate individual needs.
Personal care is good and residents are encouraged to have clean clothes on every day. There have been some recent delays with laundry not being returned in a timely way but this should be rectified with the new washing machine.
The staff are caring and friendly - they establish a good rapport with residents and give a warm welcome to visitors.
Activities for residents have been much improved in the last three months and include visiting entertainers.
Other visiting services include GP, hairdresser, chiropodist, dentist and optician.
In summary, I am amazed at what Stanecroft achieves, especially in the current financially-constrained environment.
How likely would you be to recommend Stanecroft? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Linda B (Daughter of Resident) on Tuesday 12 January 2016. Relates to March 2015.
Right from the beginning when mum attended the day centre, before becoming a resident, she was treated with the utmost care. The staff never forgot mum's personality and always encouraged her to be herself. Later, as her health deteriorated, and she became a resident. They continued to care for her showing great compassion and professionalism. Allowing mum to keep her dignity. Mum's last few days could not have been more peaceful. We are forever grateful to the true wonderful.
How likely would you be to recommend Stanecroft? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by C B (Stepdaughter of Resident) on Friday 8 January 2016. Relates to December 2015.
I have visited the care home and a regular basis for the last 4 years, they have always made me very welcome. The care home always looks clean and tidy, as do all the residents. I have often visited when activities are taking place and have been most impressed with how they encourage the resident to join in. When doctors etc have been to visit my relation I have always been informed of any change.
How likely would you be to recommend Stanecroft? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by S B (Daughter of Resident) on Wednesday 6 January 2016. Relates to December 2015.
Mum was admitted for respite care due to my father undergoing back surgery. The staff were ready to receive us, friendly and homely, and were very efficient at getting mum settled.
She has a room which though a little dated in décor, has a state-of-the-art bed, and a little wash area. A commode was provided as there was no toilet in the room. Everything was spotless throughout her 8 days stay. I wouldn't hesitate to use this facility again. Lovely staff.
How likely would you be to recommend Stanecroft? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
December 2017
Recipient: Care UK Nursing & Residential Care Services
Date: Friday 01 Dec 2017
April 2017
Recipient: Care UK Nursing & Residential Care Services
Date: Saturday 01 Apr 2017
February 2016
Recipient: Care UK Nursing & Residential Care Services
Date: Monday 15 Feb 2016