Surrey Heights

There is very little to do here and suitable only if very old or very ill. i you are looking for anything to do in the day there is very little on offer here. The staff are nice but can do little about that. It is a depressing place to be

We've just enjoyed a wonderful 90th birthday celebration organised by the team at Surrey Heights for our mother. Mum has been in the Home for 4 months now and we are delighted with the care and support Mum is receiving. Thanks particularly to JP, Claire, Karen, Charlotte and Weather. Sorry I can't mention all the other staff who are looking after Mum on a daily basis but thank you !

It's a lovely home with very kind, caring staff. We are both made to feel very welcome and I have already booked more stays. It is really good to know that my husband is in such a kind, caring environment whilst I get a much needed break from full time caring.

My wife has been in Surrey Heights for about eighteen months, and I have been visiting her every day. In all the time I have been going I have got to know the carers very well and now think of them as my friends. I have been amazed by their sense of humour and infinite patience and the affection they have towards the people in their care.

The food they serve is very nice and they even feed me as I am there for a long time.

Being in a home is not fun for anyone, but I am very glad our daughter found Surrey Heights.

I feel very happy to know that my wife is in their care.

My partner had a wonderful time and the kindness shown to everyone by management and staff was lovely. To top it off the sun shone too

He passed away recently, surrounded by family. While there are some concerns around the wider circumstances of his passing, I want to be very clear that none of these relate to the care he received at Su

Moving my wife into residential care wasn't an easy decision but has proved to have been exactly the right & best thing to do.

My brother and myself travelled from Ireland yesterday to celebrate our sisters birthday with her. The staff went over and beyond to make her day special for all of us. I have to mention one person in in particular, Karen. She did so much for us from sandwiches, cakes, tea and coffee. She even had Irish music playing in the background. Karen is a very special lady. Thank you again for making our day.

Going to miss my daily visits

Thank you, Surrey Heights for giving my Brother a loving home and caring environment; during his first 6 months with you he has enjoyed his time with you and I; as a freqent visitor could not have been made to feel more welcome ; all your Carers are wonderful; lovely food; clean and lovely surroundings and great entertainment to stimulate the residents (and on festive days; their visitors and relatives too!) There have been a couple of inevitably unfortunate unprovoked incidents , but they were sorted out empathetically and sympathetically immediately and I feel my Brother is very well looked after and all his needs met beautifully; thank you so much, Surrey Heights for all your help; sympathy; keeping my Brother safe; happy; looking so much better (and shaven with a Barber on site!! Fantastic!) and always going that extra mile to keep all your residents and their relatives happy and well cared for; a thousand thank yous and I have already and would always happily recommend you.

My father was cared for by the Surrey Heights team for almost 4 years, the staff showed my father a huge amount of love, care and dignity during his time there.

Whenever I came to visit my father, I was greeted with smiley and friendly faces, I was always given the peace of mind that he was safe and receiving the care and support he needed, this was incredibly important to me given the distance I lived from him.

Surrey Heights is a warm, friendly and welcoming care home with staff who genuinely care for the residents in a respectful and loving way. As a visitor I have been made to feel very welcome and am happy that my mum is here. The facilities have recently been refurbished to a high standard with still more to come. I would recommend this care home highly

I was then invited to stay for a buffet lunch, which was excellent.

My husband has been at Surrey Heights for 2 years. Its a Lovey place to be and is a very well run home. The level of care is and compassion is exemplary, from Management and Staff on a day to day basis. A huge thank you to the Wellbeing coordinator who I feel goes above and beyond with daily activities and keeps the residents occupied with Art classes, Baking, walks, games, quizzes, music, dancing parties etc. I am fully informed of any changes with my husband and his well-being. I fully recommend Surrey Hills.

My dear friend has been a resident for 6 months. Each time I visit him he's always clean and well cared for. I have noticed him becoming more settled as time progresses. The staff really do bend over backwards to get to know the residents individually. We are always greeted with a friendly smile and more importantly tea and biscuits. I recently came to the'mad hatters' tea party. What a triumph! It was such a lovely way to connect people. All the staff dressed up and worked so hard to make it special, particularly the home manager and another specific staff member. Everyone had a great time! And lots of chocolate and cake. Thank you

My husband who has early onset dementia has lived in Surrey Heights for six months now. It was a very difficult decision for myself and adult children to make but I know we have made the best decision for my husband in choosing this fantastic care home. All the staff are friendly and caring. They look after my husband and all the residents with exceptional care and kindness. I'm sure I couldn't have found a better care home for my husband. He appears very happy and settled. The activities are excellently run by the wellbeing manager. The home organised a Mad Hatters Tea Party over Easter which was fantastic. Thankyou to all the staff for all your care, friendliness and support you give to the residents and their relatives.

My thanks go to all the staff members at Surrey Heights for their friendly, attentive and helpful style that has enabled my wife to settle into the home quickly. In their challenging work environment, the staff cope well and safely with the various and unique needs of the residents and I'm delighted to say that the regular activities help to create a pleasant and happy atmosphere.

My father has spent about 18 months at Surrey Heights. It was such a hard decision to make, given that as a family we wished to care for him ourselves at home but the reality is that we were not able to. I cannot speak or rate the staff at Surrey Heights highly enough. This is like a second home for us and my father is in the best possible care and hands. The team care for the residents like they are family and really understand their needs, they focus on supporting independence as much as they can for the benefit of those they care for and for as long as they can. The activities are great, a particular staff member gets everyone involved with much patience and perseverance. The highest possible care happens here but more importantly, it's the real care and attention they give to each and every resident. As a family, we are welcome to come to the home any time of day and night and feel very lucky to have this group of wonderful people in my father's life.

A big thank you to the manager and all the staff for keeping my husband safe, secure, happy and well-fed!

My wife spent two years in pleasant surroundings at Surrey Heights Care Home. During that time, as a frequent visitor, I regarded the love and care that she received from the staff to be unfailingly of the highest quality. From the manager down, the watchwords were always - what is the best for residents and how do we achieve and maintain the very highest standard of care. Despite undergoing building works during that time, every effort was made to ensure that the day-to-day life, comfort and activities of residents were maintained. The very range of activities made available and the efforts made to encourage participation were astonishing. Many events including mock university, prize giving, sing-along, quizzes etc, etc, were available. I was impressed by the good standard of cleanliness and catering and that even wheelchair users were taken for walks in the fresh air. The care home has a very good relationship with the local surgery and health services and those in need are watched over carefully. I cannot praise the dedication of the staff too highly.