Thameside

A truly caring environment. The carers are exceptional, treating residents with dignity, respect and where appropriate, humour. Thameside goes to a lot of trouble to make sure they really know their residents. We feel very lucky that we were recommended Thameside by the relative of another resident at a very upsetting time for our family. Thameside staff have become new family. We know mum is looked after as well as possible. Team leaders and management are always visible and available for a chat. Any concerns are addressed quickly and efficiently meaning we never have to worry about things that can be controlled. Like most, we never wanted mum to go into a care home but having had to make that difficult decision, Thameside has supported us all the way and made everything feel so much better. After every visit we leave knowing that mum could not be in better hands.

A Big Thank you.

Many thanks for looking after our Mum so beautifully for the five weeks she was at Thameside for respite care. It was lovely seeing her interact with other residents and taking part in the activities as well. She was very worried about going into a Carehome but the staff made her feel very welcome and were so helpful. Her words to us were "everyone is so nice here". We felt very safe knowing that she was in excellent hands and saw that she was treated with kindness and warmth. The staff were also very friendly and kind to us when we visited as well. If she needs further respite or indeed full time care we would not hesitate to use Thameside again.

My father joined the Thameside family in May 2025. From the start he was treated so well. Regular weekly checks by the doctor to keep on top of his meds requirements and niggles. Management team were easy to meet in case of any worries we had. Dad enjoyed the activities and throughout his stay. Nothing was too much trouble for any of the staff. After he passed away, the way the team saluted his departure was very moving. The staff came to his funeral service which was really touching and meant a lot to the family. A great choice of care home for dad and highly recommend to anyone.

My mum passed away peacefully this week at Thameside having been a resident there for 15 months. It was the best decision we ever made for her to move there. She was incredibly well cared for and not just in a practical sense, the staff seemed to genuinely care for her. The last week with her was incredibly moving.Throughout the staff not only cared for my mum with love and compassion, they also cared for me and my son. They have become family and we will miss them terribly. When a parent has dementia, especially if you live a distance from each other as we did before my mum moved to Thameside, you can start to view them as a problem to be solved and not see the person. Knowing how amazingly well she was being cared for meant I could let go of the responsibility of solving her daily care needs and focus on our relationship and just simply enjoy her company for the first time in ages.We will be forever grateful to the staff for enabling us to do that.

Just a brilliant experience from start to finish - Thameside will always have a special place in our memories.

I feel incredibly relieved and grateful that I found Thameside Care Home for my parents. Knowing they are cared for with such compassion and respect gives our whole family great peace of mind.

My mother was a resident at Thameside for just over a year before she passed away peacefully in October 2025. During her time there, she was wonderfully cared for and truly happy. The kindness, compassion, and warmth shown by every member of the Thameside team was remarkable. The home always had a cheerful, positive atmosphere - such a credit to the management team, whose professionalism and empathy clearly shine through in their staff. I was especially touched by the exceptional care my mother received in her final days. She was treated with such dignity, respect, and genuine affection. My heartfelt thanks to everyone at Thameside for the outstanding care and kindness you gave her and for the comfort you brought my wife and I.

My mother-in-law lived at Thameside for over a year until she passed away peacefully in her sleep in late September. We honestly couldn't have wished for better care. The whole atmosphere at Thameside is warm, joyful, and truly focused on making residents feel special. There's a real sense of happiness throughout the home. Each day is thoughtfully structured - with morning and afternoon activities, mealtimes accompanied by music, the treats trolley making its rounds, and relaxed time spent with others in the lounges. This made a huge difference for my mother-in-law, who had lived alone and secretly longed for more company. The warmth and fun at Thameside were exactly what she needed. The manager, deputy, and all staff were also amazing with us as a family - always kind, open, and proactive. It was a pleasure to visit and feel the love in the home. A heartfelt thank you to everyone there.

Thameside really feels like "home" rather than just "a home", and I couldn't recommend it more highly.

My father died peacefully in his sleep at the care home this week. He has been a resident for almost 8 years. My mother also died and the same care home, having been there for 2 years. In all the years I have been visiting, I can't fault the place. The staff go the extra mile to give a personal touch to all the care they give. Strangely, I am going to miss the place as they have also looked after me so well.

My mother has been resident at the Thameside for 18 months. From the moment we stepped into Thameside and every visit and event since, the place has exuded a calm and happy atmosphere. My mother says she feels happy, contented and 'at home' there. I cannot praise the managers and care givers enough. It's been such a weight off our minds to know she's safe and being looked after with dignity.

I find all the staff here very helpful and accommodating! They look after my mum very well. I also find that if I have any concerns, I will let them know and they sort it out immediately! Overall everyone who works here is always very helpful and polite!

Thameside is a lovely care home with lovely caring staff. The residents are treated with care and compassion as well as lots of good humour and many, many smiles. Both the Manager and Assistant Manager have an open door policy and without fail address any issues raised with them, however small. Mums behaviour was challenging but was always treated with kindness and good humour. Over the last two and a bit years, I have never seen any resident be coerced or treated with disrespect. The home has super, helpful receptionists and lovely admin staff, all of whom are welcoming. Thameside has a happy atmosphere and is light and bright. Well done Thameside. Thank you all for your hard work, care and humanity.

My Dad was a resident at Thameside for seven years and was part of their family - they loved him. Amazing care given throughout (including COVID). The whole team really do care about their residents and provide great personal care, food, activities in a clean and safe environment. My mind was always at rest knowing Dad was in the best place/care. They initially took time to find out about Dad's interests, football, so installed a goalpost in the garden for him. From early stage to advanced Alzheimer's Dementia he was cared for extremely well. The home also has a good service from the local doctor and has relevant connections with a hairdresser, optician, chiropodist etc. I would highly recommend Thameside and thank the manager, deputy manager and the team for making the past seven years comfortable and happy for Dad.

A wonderful welcome for my auntie from the very professional reception and administration teams, the carers who are always available, kind and helpful and the management team who have clearly instilled a culture of care, support and professionalism. Many thanks to everyone.

Although the care staff were generally superb the last 3 months of my wife's life were made much more difficult by decisions made concerning her mobility, this despite representations being made by me.

A wonderful kind and caring ethos runs throughout Thameside. The rooms are spotlessly clean with en-suite facilities and the food is excellent, plentiful and nutritious. The care is second to none, every care assistant provides time, hugs and companionship on top of their normal duties with cheerful smiles too. Indeed, every member of staff here cares deeply for the residents' well-being, and nothing is too much trouble. Entertainment, quizzes and activities take place all the time and everyone is invited and helped to join in. We're so relieved to have found this care home for my husband's care. For the first time in years, we can relax knowing he is safe and in excellent hands.

My husband was admitted here five months ago. My whole view of the home is very friendly, very kind staff and very caring. I find the home extremely supportive, cannot need more or say more, excellent home, 100 per cent perfect in all ways.

My mother was very well cared for at Thameside. Every member of staff, be it the manager, team leaders, carers, housekeepers or cleaners, treated her with care and respect. During the last days of her life, she and our family were shown so much love, and she was afforded dignity and care to the highest level. Above all, she was happy at Thameside. The wonderful staff there made her time there enjoyable and even fun!