Anchor’s Thameside in West Molesey is a purpose-built care home, providing quality care and facilities within a comfortable and relaxing environment. Within the home there is a library, a hairdressing salon and a shop for sundries.
The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. Individual care needs are met by creating personal care plans for each customer in conjunction with their families and care team. Staff are trained in dementia care and receive ongoing training to ensure their knowledge of best practice is always up-to-date.
Thameside is run by Anchor which was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. With almost 50 years’ experience as a not-for-profit provider, Anchor reinvests profits back into its services and settings to ensure standards are continually met and exceeded. Anchor’s Dementia Care Team achieved the Outstanding Dementia Care Innovation for the Anchor Inspires Programme and the use of iPads at the Dementia Care Awards in 2015.
Group: Anchor
Person in charge: Gary Baker (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 61 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 61
Rooms with ensuite WC: 61
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Thameside: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Thameside is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Thameside in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.566 for Thameside is calculated as follows: ( (106 Excellents x 5) + (49 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.566
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.902 Points relating to the number of positive Reviews for Thameside is based on 11 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 11 Reviews ÷ 12.2 Target = 0.902
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Thameside has a Review Score of 9.5 (9.468) from 14 Reviews
Review submitted from a Postal Card by Claire A (Daughter of Resident) on Monday 9 April 2018. Relates to February 2018.
I was really worried about putting my mother into residential care but liked Thameside the moment I walked in. My mother has settled in well and on the whole, I am comfortable with the care she is receiving. She has Alzheimer's which means her needs are complex and constantly needs changing and I appreciate that this is challenging. There are some genuinely lovely carers. The food is good and everyone is friendly, kind and helpful.
How likely would you be to recommend Thameside? Likely
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Review submitted from a Postal Card by Anna V (Wife of Resident) on Monday 26 March 2018. Relates to February 2018.
My husband has been in the care of the wonderful staff at Thameside now for 3 months. It is hard to put into words the sense of relief for myself and our 3 sons to know that he is being cared for in such a friendly and compassionate place. We visit him often, but not at set times and on no occasion have we ever found a reason to be less than happy with what we see. Thameside is a cheerful, positive, spotless and nice smelling place with a genuine welcome to visitors and kindness and patience shown to the residents. The meals are tasty, varied and plentiful. But, overall, it is the staff that make the place such a success. Nothing is ever too much trouble for them. Thank you.
How likely would you be to recommend Thameside? Extremely Likely
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Review submitted from a Postal Card by S S (Son of Resident) on Friday 1 December 2017. Relates to November 2017.
Very professional and caring environment.
How likely would you be to recommend Thameside? Extremely Likely
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Review submitted from a Postal Card by S S (Resident) on Thursday 9 November 2017. Relates to October 2017.
I was very satisfied. The carers could not do enough for me. They were very loving and caring. My daily shower was very important to me and this was all done with care and dignity. Thank you all.
How likely would you be to recommend Thameside? Extremely Likely
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Review submitted from a Postal Card by J ON (Sister of Resident) on Tuesday 24 October 2017. Relates to October 2017.
My brother has Parkinson's and had been a resident for just over 2 years.
Earlier this month, he was in hospital twice and was very, very unwell. He was discharged back to Thameside, much to our relief and greeted by banners and all the staff.
Their care immediately was perfect, we had meetings with them about the way forward and everything has been implemented. My brother feels safe, happy and at home.
How likely would you be to recommend Thameside? Extremely Likely
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Review submitted from a Postal Card by J C (Husband of Resident) on Thursday 19 October 2017. Relates to October 2017.
My husband has come home today having spent 3 weeks respite care at Thameside Care Home.
He had a stroke 17 years ago and was diagnosed with vascular dementia 3 years ago.
I was in hospital having an operation.
I was so happy to see such a beautiful home.
Absolutely everyone was so kind and gentle with him.
I'm delighted to say he is so much brighter mentally and physically on his return.
Brilliant!
How likely would you be to recommend Thameside? Extremely Likely
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Review submitted from a Postal Card by Carole H (Friend of Resident) on Tuesday 29 August 2017. Relates to August 2017.
I found Thameside a caring place. Nice and friendly staff. My friend is very happy and settled. Rooms are spacious and clean.
How likely would you be to recommend Thameside? Extremely Likely
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Review submitted from a Postal Card by Noeleen K (Resident) on Monday 14 August 2017.
Interesting books in the library. The care and facilities overall were excellent. Everyone was very friendly. The only inconvenience was the night staff coming in to check at night but they were only doing their job!
How likely would you be to recommend Thameside? Extremely Likely
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Review submitted from a Postal Card by A G (Daughter of Resident) on Thursday 10 August 2017. Relates to August 2017.
The care my mother is receiving is superb, very caring, diligent staff.
Cleanliness is superb and mum is very well looked after and fed.
There is a real homely family feel about Thameside. Thank you for all you do for her.
How likely would you be to recommend Thameside? Extremely Likely
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Review submitted from a Postal Card by Sandra M (Wife of Resident) on Monday 17 July 2017. Relates to July 2017.
Excellent care. I was so worried about my husband having respite to give me a break, but he loves it. It has given him a new lease of life. He no longer worries about the day he might need permanent care. The staff were amazing. The food was good and it was beautifully clean and nothing was too much trouble.
How likely would you be to recommend Thameside? Extremely Likely
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Review submitted from a Postal Card by Graham W (Resident) on Wednesday 26 April 2017. Relates to April 2017.
I came here for a rest break after severe illness both for my recovery benefit and to relieve the pressure off my family. On both fronts, the break benefited all involved.
How likely would you be to recommend Thameside? Likely
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Review submitted from a Postal Card by D B (Resident) on Thursday 16 March 2017. Relates to February 2017.
I was looked after very well and nothing was too much trouble. However, I thought the food was very unappetising and ruined the experience.
How likely would you be to recommend Thameside? Extremely Likely
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Review submitted from a Postal Card by M W (Daughter of Resident) on Friday 6 January 2017. Relates to November 2016.
My mother moved in October 2016 and has found it hard to settle but the care workers have all been very kind and professional, resulting in a much better experience than we had expected. I do not thnk I have had sufficient time to write a formal review but did want to express my gratitude to all the staff and especially a few and the lady on reception who has always been there with a smile and helpful advice.
How likely would you be to recommend Thameside? Likely
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Review submitted from a Postal Card by Marion D (Resident) on Friday 18 March 2016. Relates to March 2016.
I would like to say when you walk through the door you think wow this is homely. The staff are very good and think about things and pictures the best for the home. I find the manager very pleasant. I think he is a very kind helpful man and has dona very good job here. All the staff here are lovely and listen to me.
How likely would you be to recommend Thameside? Extremely Likely
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1 Bed Vacancy
posted 19 Apr 2018
We currently have one care vacancy. Please contact Thameside directly for further information.