Thameside, West Molesey, Surrey
Thameside, West Molesey, Surrey
Thameside, West Molesey, Surrey

Anchor’s Thameside in West Molesey is a purpose-built care home, providing quality care and facilities within a comfortable and relaxing environment. Within the home there is a library, a hairdressing salon and a shop for sundries.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. Individual care needs are met by creating personal care plans for each customer in conjunction with their families and care team. Staff are trained in dementia care and receive ongoing training to ensure their knowledge of best practice is always up-to-date.

Thameside is run by Anchor which was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. With almost 50 years’ experience as a not-for-profit provider, Anchor reinvests profits back into its services and settings to ensure standards are continually met and exceeded. Anchor’s Dementia Care Team achieved the Outstanding Dementia Care Innovation for the Anchor Inspires Programme and the use of iPads at the Dementia Care Awards in 2015.

Group: Anchor

Person in charge: Gary Baker (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 61

Rooms with ensuite WC: 61

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Thameside: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 09 Jan 2018

We currently have two care vacancies. Please contact Thameside directly for further information.

Reviews

9.4 Thameside has a Review Score of 9.4 (9.440)

The Review Score of 9.4 (maximum of 10) for Thameside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Thameside in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.62 for Thameside is calculated as follows: ( (98 Excellents x 5) + (35 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 142 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.82 Points relating to the number of positive Reviews for Thameside is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 10 Reviews ÷ 12.2 Target = 0.820

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Thameside?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Thameside

  • Resident / Service User
    5
  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Very professional and caring environment.

How likely would you be to recommend Thameside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was very satisfied. The carers could not do enough for me. They were very loving and caring. My daily shower was very important to me and this was all done with care and dignity. Thank you all.

How likely would you be to recommend Thameside? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My brother has Parkinson's and had been a resident for just over 2 years.

Earlier this month, he was in hospital twice and was very, very unwell. He was discharged back to Thameside, much to our relief and greeted by banners and all the staff.

Their care immediately was perfect, we had meetings with them about the way forward and everything has been implemented. My brother feels safe, happy and at home.

How likely would you be to recommend Thameside? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My husband has come home today having spent 3 weeks respite care at Thameside Care Home.
He had a stroke 17 years ago and was diagnosed with vascular dementia 3 years ago.
I was in hospital having an operation.
I was so happy to see such a beautiful home.
Absolutely everyone was so kind and gentle with him.
I'm delighted to say he is so much brighter mentally and physically on his return.
Brilliant!

How likely would you be to recommend Thameside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found Thameside a caring place. Nice and friendly staff. My friend is very happy and settled. Rooms are spacious and clean.

How likely would you be to recommend Thameside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Interesting books in the library. The care and facilities overall were excellent. Everyone was very friendly. The only inconvenience was the night staff coming in to check at night but they were only doing their job!

How likely would you be to recommend Thameside? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care my mother is receiving is superb, very caring, diligent staff.
Cleanliness is superb and mum is very well looked after and fed.
There is a real homely family feel about Thameside. Thank you for all you do for her.

How likely would you be to recommend Thameside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care. I was so worried about my husband having respite to give me a break, but he loves it. It has given him a new lease of life. He no longer worries about the day he might need permanent care. The staff were amazing. The food was good and it was beautifully clean and nothing was too much trouble.

How likely would you be to recommend Thameside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came here for a rest break after severe illness both for my recovery benefit and to relieve the pressure off my family. On both fronts, the break benefited all involved.

How likely would you be to recommend Thameside? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I was looked after very well and nothing was too much trouble. However, I thought the food was very unappetising and ruined the experience.

How likely would you be to recommend Thameside? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

My mother moved in October 2016 and has found it hard to settle but the care workers have all been very kind and professional, resulting in a much better experience than we had expected. I do not thnk I have had sufficient time to write a formal review but did want to express my gratitude to all the staff and especially a few and the lady on reception who has always been there with a smile and helpful advice.

How likely would you be to recommend Thameside? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

I would like to say when you walk through the door you think wow this is homely. The staff are very good and think about things and pictures the best for the home. I find the manager very pleasant. I think he is a very kind helpful man and has dona very good job here. All the staff here are lovely and listen to me.

How likely would you be to recommend Thameside? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2016

CQC rated Good April 2016

Recipient: Thameside

Date: Wednesday 20 Apr 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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