Thameside

Beldham Gardens, West Molesey KT8 1TF
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9.9 72 Reviews
  • Thameside, West Molesey
Anchor’s Thameside in West Molesey is a purpose-built care home, providing quality care and facilities within a comfortable and relaxing environment. Within the home, there is a library, a hairdressing salon and a shop for sundries.

They continue to welcome new residents to Thameside for both respite care and for permanent care.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhances their quality of life. Individual care needs are met by creating personal care plans for each customer in conjunction with their families and care team.

Staff are trained in dementia care and receive ongoing training to ensure their knowledge of best practice is always up-to-date.

Thameside is run by the Anchor. Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1490
  • Self-Funded Residential Dementia Care: from £1490
  • RESPITE Self-Funded Residential Care: from £1490
  • RESPITE Self-Funded Residential Dementia Care: from £1490

Our colleagues at Thameside will be happy to answer any questions you have regarding our fees and what is included in our fees.

These prices are only a guideline, please contact Thameside to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gary Baker (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Thameside directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2001
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (61)

Visiting

  • The home welcome visitors as an integral part of day-to-day life.

Parking

  • There is onsite parking, including disabled spaces.

Thameside Reviews (72)

Total of 72, showing 61-72
9.9

Thameside has a Review Score of 9.9 (9.862) out of 10, based on 22 reviews in the last 2 years. Over all time Thameside has 72 reviews.

Overall Experience

  • 58
  • 13
  • 0
  • 1
  • 0

Date Published

72
3
11
22
50

Review from Anna V (Wife of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in the care of the wonderful staff at Thameside now for 3 months. It is hard to put into words the sense of relief for myself and our 3 sons to know that he is being cared for in such a friendly and compassionate place. We visit him often, but not at set times and on no occasion
have we ever found a reason to be less than happy with what we see. Thameside is a cheerful, positive, spotless and nice smelling place with a genuine welcome to visitors and kindness and patience shown to the residents. The meals are tasty, varied and plentiful. But, overall, it is the staff that make the place such a success. Nothing is ever too much trouble for them. Thank you.

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Review from S S (Resident) assisted by family/friend published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very satisfied. The carers could not do enough for me. They were very loving and caring. My daily shower was very important to me and this was all done with care and dignity. Thank you all.

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Review from J ON (Sister of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has Parkinson's and had been a resident for just over 2 years.


Earlier this month, he was in hospital twice and was very, very unwell. He was discharged back to Thameside, much to our relief and greeted by banners and all the staff.


Their care immediately was perfect, we had meetings

with them about the way forward and everything has been implemented. My brother feels safe, happy and at home.

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Review from J C (Husband of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has come home today having spent 3 weeks respite care at Thameside Care Home.
He had a stroke 17 years ago and was diagnosed with vascular dementia 3 years ago.
I was in hospital having an operation.
I was so happy to see such a beautiful home.
Absolutely everyone was so kind and gentle
with him.
I'm delighted to say he is so much brighter mentally and physically on his return.
Brilliant!

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Review from Carole H (Friend of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Thameside a caring place. Nice and friendly staff. My friend is very happy and settled. Rooms are spacious and clean.

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Review from A G (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother is receiving is superb, very caring, diligent staff.
Cleanliness is superb and mum is very well looked after and fed.
There is a real homely family feel about Thameside. Thank you for all you do for her.

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Review from Noeleen K (Resident) assisted by family/friend published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Interesting books in the library. The care and facilities overall were excellent. Everyone was very friendly. The only inconvenience was the night staff coming in to check at night but they were only doing their job!

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Review from Sandra M (Wife of Resident) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. I was so worried about my husband having respite to give me a break, but he loves it. It has given him a new lease of life. He no longer worries about the day he might need permanent care. The staff were amazing. The food was good and it was beautifully clean and nothing was too much
trouble.

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Review from Graham W (Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here for a rest break after severe illness both for my recovery benefit and to relieve the pressure off my family. On both fronts, the break benefited all involved.

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Review from D B (Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was looked after very well and nothing was too much trouble. However, I thought the food was very unappetising and ruined the experience.

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Review from M W (Daughter of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved in October 2016 and has found it hard to settle but the care workers have all been very kind and professional, resulting in a much better experience than we had expected. I do not thnk I have had sufficient time to write a formal review but did want to express my gratitude to all the
staff and especially a few and the lady on reception who has always been there with a smile and helpful advice.

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Review from Marion D (Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say when you walk through the door you think wow this is homely. The staff are very good and think about things and pictures the best for the home. I find the manager very pleasant. I think he is a very kind helpful man and has dona very good job here. All the staff here are lovely and
listen to me.

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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Thameside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Thameside is calculated as follows: ( (234 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 260 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thameside is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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