Thameside

Beldham Gardens, West Molesey KT8 1TF
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9.9 72 Reviews
  • Thameside, West Molesey
Anchor’s Thameside in West Molesey is a purpose-built care home, providing quality care and facilities within a comfortable and relaxing environment. Within the home, there is a library, a hairdressing salon and a shop for sundries.

They continue to welcome new residents to Thameside for both respite care and for permanent care.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhances their quality of life. Individual care needs are met by creating personal care plans for each customer in conjunction with their families and care team.

Staff are trained in dementia care and receive ongoing training to ensure their knowledge of best practice is always up-to-date.

Thameside is run by the Anchor. Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1490
  • Self-Funded Residential Dementia Care: from £1490
  • RESPITE Self-Funded Residential Care: from £1490
  • RESPITE Self-Funded Residential Dementia Care: from £1490

Our colleagues at Thameside will be happy to answer any questions you have regarding our fees and what is included in our fees.

These prices are only a guideline, please contact Thameside to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gary Baker (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Thameside directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2001
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (61)

Visiting

  • The home welcome visitors as an integral part of day-to-day life.

Parking

  • There is onsite parking, including disabled spaces.

Thameside Reviews (72)

Total of 72, showing 41-60
9.9

Thameside has a Review Score of 9.9 (9.862) out of 10, based on 22 reviews in the last 2 years. Over all time Thameside has 72 reviews.

Overall Experience

  • 58
  • 13
  • 0
  • 1
  • 0

Date Published

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11
22
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Review from Helen S (Daughter of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to recognise all the staff at Thameside for being simply "amazing". It starts with good management and filters down to an extremely happy and motivated team. They have become my mym's family this last year, and we can tell how happy she is. More than ever during these difficult times, you
have surpassed my expectations. You can all be extremely proud of what you have achieved without help from external entertainers and hairdressers etc. Mum loves to see us on the video calls, and she always looks so lovely and tells us about the fun she has and how kind everyone is. You really are the best carers I could have hoped for, and I never worry about her.

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Review from Cathy (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We transferred Mum to Thameside very shortly before the lockdown. She died (not of COVID-19) after only 15 weeks, so we were only able to visit her at the end. We know with certainty that Mum was happier than she had been for probably years. We know that because the staff communicated so well with us.
Advanced dementia meant Mum could not manage calls. The staff tried several alternatives, and if we sent letters and photos, soon a photo of Mum arrived, looking at them contentedly with a carer and we had lots of other photos and contact. Mum had in the past been uncooperative over personal care but we told the staff, and quite soon it was no longer a daily struggle. As we sat with Mum on her last day, we saw how tenderly the staff cared for her as she slipped peacefully away. They were so kind to us too. After experience of contrasting homes, we are sure the differences stem from outstanding leaders. They are able to understand the concerns of everyone and they are open and caring.

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Review from D W (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Thameside enough. My mother was a resident here for 9-months before passing away in January 2020. She was always treated with dignity and respect, especially during the last days of her life.
Wonderful, wonderful staff.
Thank you for everything.

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Review from J B (Goddaughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and friendly. The home is well managed.

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Review from P K (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is a credit to the management and staff from the manager to the cleaner nothing is too much trouble. The care and compassion shown by the staff are exceptional. The meals are tasty and nutritious and varied.

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Review from S B (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has had the most wonderful care during his weeks respite stay. "Everyone is so kind, they can't do enough for you" these were his words. The food was great, lots of entertainment and things to do. Very kind staff at all times, day and night. As visitors, we were made so welcome. Lots of smiles,
tea and biscuits.

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Review from J J (Husband of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions are important and I am pleased to say that when coming to the care home it is always spotlessly clean, tidy and warm. The reception staff are excellent and like everyone employed prepared to answer any questions and give advice.

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Review from A T (Son of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has just been refurbished to a very high standard although the room where my mother is could have had a little more attention. The staff are professional, kind and efficient. Maybe at times, some areas are a little understaffed. Recently my mother reached 100 years and the home put on a wonderful
afternoon party for the residents with a singer. The only criticism is that medical follow-ups could be a little more stringent.

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Review from S S (Son of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well run care home with wonderful staff.

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Review from F C (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received very good care at Thameside. Staff are very kind and always have time to help her and talk to her. She is always clean and comfortable and has put on weight, which is what the doctor ordered.

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Review from Suzie H (Friend of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a number of care homes and hence really appreciate the care given in this home. The staff - from the friendly, well turned out receptionists through to the carers are a delight.
I have attended three exercise classes which are excellent and even the visiting class trainer knows all the
names of the residents.
There are activities every day, live singers, visiting farmyard animals, flower arranging, even a boat trip.
These people really care for the residents, extra cups of tea, more toast, etc.
Please pass on my congratulations.

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Review from Heather P (Wife of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had a number of respite stays at Thameside. He is always very well looked after. The staff are all kind and caring. I have no hesitation in recommending Thameside.

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Review from Clare S (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother came to Thameside in early July and has not stopped smiling! Prior to this we researched and visited the care home and we were always met with openness, enthusiasm and professionalism. From the moment she moved in, all staff made her welcome, answered her health care and social
needs and ensured they are met. All the staff have been outstanding and we know she is happy, well cared for and safe with her new Thameside family.

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Review from C A (Daughter of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The regular carers are very kind and compassionate. My mother took a while to settle in but having been in Thameside for over a year now she seems happy and settled despite her dementia. It was a very difficult decision to move her from her own home but it was definitely the right one. The food is good
and all the staff are kind and friendly.

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Review from Tracey S (Friend of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely homely care home. The care has been excellent. The staff kind and caring.
I would not hesitate to recommend anyone to this home.

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Review from M W (Son of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed at Thameside for five weeks prior to a hip operation. She has dementia and can be forgetful. The staff at this care home are wonderful. They are all friendly and upbeat and give the residents quality care and attention. The home is divided into small units, with their own dining rooms
and lounges, giving a more intimate feel. There is a weekly sheet of activities like river walks, animal petting, bino and sing-alongs. My mother required some special treatment prior to her operation and this was added to her care plan and executed without any fuss. The decor is a bit tired, but I was told it is due to be redecorated in the new year.

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Review from Louise D (Niece of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Thameside to be a wonderful care home. The staff are very kind, helpful and loving. Nothing is too much trouble, the rooms are light and airy, the food is good and there is plenty of activities. My aunt has been at 2 other home now I wished I had moved her here first. She has started to
smile and when asked if she is happy her reply is "very".

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Review from Anne W (Wife of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole atmosphere of Thameside is happy and welcoming at all times. I am confident that my husband is being well cared for. Everyone is dealt with equally regardless of their disability and the staff seem to support each other cheerfully (not always seen in other establishments). I look forward to
my visits to Thameside and would be happy to reside there myself all things being equal.

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Review from F S (Brother of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent, comfortable and welcoming atmosphere. Very supportive and understanding staff. Attractive and well-maintained facilities and buildings. Altogether, a place of security and care.

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Review from S C (Friend of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend at Thameside, Beldham Gardens a few times and have seen how clean, bright and cared for the home is, with really caring staff who make such a difference to the residents, especially my friend. She is happy and that's good.

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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Thameside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Thameside is calculated as follows: ( (234 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 260 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thameside is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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