
I feel incredibly relieved and grateful that I found Thameside Care Home for my parents.Jacqui R(Daughter of Resident/Service User)

My heartfelt thanks to everyone at Thameside for the outstanding care and kindnessJulian L(Son of Resident/Service User)

Thameside really feels like "home" rather than just "a home",Rachel C(Daughter of Resident/Service User)

I feel incredibly relieved and grateful that I found Thameside Care Home for my parents.Jacqui R(Daughter of Resident/Service User)

My heartfelt thanks to everyone at Thameside for the outstanding care and kindnessJulian L(Son of Resident/Service User)

Thameside really feels like "home" rather than just "a home",Rachel C(Daughter of Resident/Service User)

Anchor’s Thameside in West Molesey is a care home, providing quality care and facilities within a comfortable and relaxing environment.
Within the home, there is a library, a hairdressing salon and a shop for sundries.
They continue to welcome new residents to Thameside for both respite care, trial stays and for permanent care.
Staff are trained in dementia care and receive ongoing training to ensure their knowledge of best practice is up-to-date.
Care Provided by Thameside
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Thameside will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Thameside for full pricing details and T&Cs.
Contact Thameside to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Gary Baker (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2001
- Number of floors: 2
Room Information
- Single Rooms (61)
- Single Rooms with ensuite Wet Room (61)
Visiting
- The home welcome visitors as an integral part of day-to-day life.
Parking
- There is onsite parking, including disabled spaces.
Thameside Reviews (80)
Thameside has a Review Score of 9.8 (9.840) out of 10, based on 19 reviews in the last 2 years.
Over all time Thameside has 80 reviews.
You all treat my uncle with respect, care, fun and dignity. You know him, and when I see him on Zoom or in-person (phew, Covid), he is the dapper well-kept uncle I know, with less memory. I think you all do a tremendous job, and I thank all of you for your kindness.
Mum has lived here for a number of years and had extremely good care. Was a very good move and Mum is very settled and happy here.
My mum has been a resident for about three years, and she was always treated with respect by all members of staff. She was well cared for and looked after by very friendly carers. I would happily recommend Thameside to anyone.
My family and I are very happy to know that our wife/mother/friend is so safe and secure and so well cared for. The staff are always happy, friendly and so helpful. They really do look after our lovely wife/mother/friend.
My 95-year-old father had lived completely independently until he had a fall in March 2021. He had been moved between two hospitals and a care home which was not adequate for his needs. He had declined quickly in health and motivation and we feared we had lost our lovely positive, smiley dad. After a long and drawn-out process, we finally found Thameside Care Home. Although it took him a while to settle in, he is now extremely settled and very happy. Dad has had a couple of short stays in Kingston hospital and the staff have always kept us updated on his progress and welcomed him back 'home' with a friendly, familiar face. We cannot fault the care he has received from the very first day he moved in. Although we are unable to see his room or view any of the facilities he is experiencing, due to covid restrictions, we are confident that he is very happy, secure and safe and that makes us, as a family, feel extremely thankful.
Caring and committed staff provide an outstanding service, taking the trouble to explain and assist wherever possible. Cheerful and positive in attitude, Thameside has been a welcome breath of fresh. air.
Thameside is a very caring care home. The staff are always very friendly and willing to assist whenever the need arises. During the pandemic, the staff have been very supportive and have all been a real 'team working together at this time'. My husband is looked after well and has the support that is required. Very friendly staff and management.
I cannot thank Thameside enough for the care my mum has received. The staff are very friendly and caring often going the extra mile to please. The home is well managed like an extended family. Gives me peace of mind to know Mum's being well looked after.
I would like to recognise all the staff at Thameside for being simply "amazing". It starts with good management and filters down to an extremely happy and motivated team. They have become my mym's family this last year, and we can tell how happy she is. More than ever during these difficult times, you have surpassed my expectations. You can all be extremely proud of what you have achieved without help from external entertainers and hairdressers etc. Mum loves to see us on the video calls, and she always looks so lovely and tells us about the fun she has and how kind everyone is. You really are the best carers I could have hoped for, and I never worry about her.
We transferred Mum to Thameside very shortly before the lockdown. She died (not of COVID-19) after only 15 weeks, so we were only able to visit her at the end. We know with certainty that Mum was happier than she had been for probably years. We know that because the staff communicated so well with us. Advanced dementia meant Mum could not manage calls. The staff tried several alternatives, and if we sent letters and photos, soon a photo of Mum arrived, looking at them contentedly with a carer and we had lots of other photos and contact. Mum had in the past been uncooperative over personal care but we told the staff, and quite soon it was no longer a daily struggle. As we sat with Mum on her last day, we saw how tenderly the staff cared for her as she slipped peacefully away. They were so kind to us too. After experience of contrasting homes, we are sure the differences stem from outstanding leaders. They are able to understand the concerns of everyone and they are open and caring.
Wonderful, wonderful staff.
Thank you for everything.
The staff are very caring and friendly. The home is well managed.
This home is a credit to the management and staff from the manager to the cleaner nothing is too much trouble. The care and compassion shown by the staff are exceptional. The meals are tasty and nutritious and varied.
My dad has had the most wonderful care during his weeks respite stay. "Everyone is so kind, they can't do enough for you" these were his words. The food was great, lots of entertainment and things to do. Very kind staff at all times, day and night. As visitors, we were made so welcome. Lots of smiles, tea and biscuits.
First impressions are important and I am pleased to say that when coming to the care home it is always spotlessly clean, tidy and warm. The reception staff are excellent and like everyone employed prepared to answer any questions and give advice.
The home has just been refurbished to a very high standard although the room where my mother is could have had a little more attention. The staff are professional, kind and efficient. Maybe at times, some areas are a little understaffed. Recently my mother reached 100 years and the home put on a wonderful afternoon party for the residents with a singer. The only criticism is that medical follow-ups could be a little more stringent.
Well run care home with wonderful staff.
My mum has received very good care at Thameside. Staff are very kind and always have time to help her and talk to her. She is always clean and comfortable and has put on weight, which is what the doctor ordered.
I have attended three exercise classes which are excellent and even the visiting class trainer knows all the names of the residents.
There are activities every day, live singers, visiting farmyard animals, flower arranging, even a boat trip.
These people really care for the residents, extra cups of tea, more toast, etc.
Please pass on my congratulations.
My husband has had a number of respite stays at Thameside. He is always very well looked after. The staff are all kind and caring. I have no hesitation in recommending Thameside.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 August 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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Accreditations
There are no accreditations posted yet for Thameside.
Meet the Team (0)
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