Tiltwood, Cobham, Surrey
Tiltwood, Cobham, Surrey
Tiltwood, Cobham, Surrey

Tiltwood is a Surrey care home that offers accommodation for up to 50 elderly people with various stages of dementia, who benefit from an efficient and innovative service.

The home keeps strong links with the local community and also offers its facilities as a day care, which adds to a pleasant communal atmosphere and sense of homeliness.

As with all Care UK homes, Tiltwood believe in promoting personal freedoms as much as possible, adhering to an independent living policy that allows residents many opportunities within the local community.

Group: Care UK Nursing & Residential Care Services

Person in charge: Emma Fox (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 50

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Tiltwood: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Tiltwood has a Review Score of 9.5 (9.485)

The Review Score of 9.5 (maximum of 10) for Tiltwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Tiltwood in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.685 for Tiltwood is calculated as follows: ( (96 Excellents x 5) + (28 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 130 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.8 Points relating to the number of positive Reviews for Tiltwood is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10 Target = 0.800

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tiltwood?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tiltwood

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My dad has dementia and doesn't like change, change makes him anxious. Upon being placed in Tiltwood, my dad has been calm and happy which was such a relief to me. The staff and management have been amazing, very compassionate and supportive on all levels of care.
I am very impressed and thankful knowing my dad is getting the care he now needs. I would definitely recommend Tiltwood to others.

How likely would you be to recommend Tiltwood? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

We have been delighted with the care my father receives at Tiltwood. He is quite obviously receiving top class care and is extremely healthy and happy. All the (permanent) staff clearly make every effort to go beyond the basic hygiene factors and make staying at Tiltwood a stimulating and enjoyable experience. We receive quality feedback on Dad's condition and the staff regularly make changes to his customised care regime. The staff have taken the time to get to know us, as a family, and we always receive a warm welcome to this clean, happy, well-organised home. Thanks to all the team from all of us.

How likely would you be to recommend Tiltwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been a resident at Tiltwood for over 2 years now.
Due to the extremely friendly and professional staff, he settled really quickly.
Since he's been there he has maintained, and in fact increased, his sense of humour.
We are so happy that we found Tiltwood and are so pleased the staff look after him so well!!

How likely would you be to recommend Tiltwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nan is in the second stage of her dementia and is unable to eat and drink like we would like her to - but the staff whom are patient and caring towards her, try so hard to keep her drinking and eating. I know the time will come soon when I have to say goodbye to her and the manager at Tiltwood has really helped me come to terms with this, so without the wonderful staff and the manager, I would be lost. They are all so fantastic and I thank them for all their help.

How likely would you be to recommend Tiltwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Mum came to Tiltwood for respite, after a fall at home and a week in hospital. The staff encouraged Mum to eat and as a result she gained 1/2 kg during her 2 weeks. Mum settled well and afterwards, spoke of how good/kind the staff were. Mum said the food was lovely! - praise indeed from someone not eating well on arrival! Admittance/assessment was very smooth too and took the hassle out of a very stressful time. Mum is moving homes due to location needing to be nearer to me - no reflection of the care received!

How likely would you be to recommend Tiltwood? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Living at Tiltwood, it's the best thing I have done. The people here are the kindest people I have met, most loving and caring people, nothing is too much for us and there is always a hug and a kiss when they come to me. I really want to live here.

How likely would you be to recommend Tiltwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law was in Tiltwood for three years and during that time she was looked after very well. The home was very welcoming, clean and bright. All the staff were very helpful and kind to my vulnerable and frail mother-in-law. She was very content in the home and it was because of a second hip operation within 2 months that we had to choose a more suitable nursing home.

How likely would you be to recommend Tiltwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was admitted into Tiltwood last month after a few falls in her home. It became unsafe for her to go back there. We visited Tiltwood a couple of years ago with her in mind but we weren't very impressed, what a difference 2 years make. It has been redecorated throughout and the gardens are lovely. The staff are all so friendly and helpful and my mum is happy. Tiltwood has a warm 'home from home' feel. I am so glad my mother is there.

How likely would you be to recommend Tiltwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the last 2 years Tiltwood has improved so much. Much needed improvements have been made: carpets, curtains and furniture being replaced. The gardens look lovely now - a lot of time and effort was spent on them lately; all the pots of flowers look cheerful. New garden furniture has replaced the shabby old stuff. Staff continue to do sterling work in good humour. Food quality and choice is excellent.

How likely would you be to recommend Tiltwood? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother became a resident at Tiltwood this year and we could not speak too highly of the care that has been given. The staff are kind and caring and do everything possible to manage and care for the residents. The Manager, despite her busy role, always has time to speak to relatives and creates a lovely welcoming atmosphere. The residents obviously love her and attach themselves to her if she is walking about. Mum loves the home and would not want to be anywhere else.

How likely would you be to recommend Tiltwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been a resident at Tiltwood for almost 2 years. I have found the home to be tidy, clean and organised during this time. My aunts care is good, the staff are caring and friendly, any small issues are promptly dealt with. I feel my comments are taken on board by staff, and management keep me informed about my aunts health. Family feel welcome when visiting, and we are confident that my aunt is well looked after in Tiltwood.

How likely would you be to recommend Tiltwood? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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