What types of Care is Tiltwood registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Tiltwood?

Pet Friendly (or by arrangement), Close to Local shops, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tiltwood to the centre of Cobham?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Tiltwood care home, Hogshill Lane, Cobham, Surrey KT11 2AQ

Review from K G (Daughter of Resident) published on 25 July 2025 Submitted via Website • Report

Overall Experience

I can honestly say Mum has settled into Tiltwood so well. We were very dubious about a care home setting but it was the best thing for her. She has gone up a dress size and is eating so much better now. The friendliness and care of the staff is outstanding. They are so caring and demonstrative which

Mum is thriving on. The staff throw themselves into planned activities and they have regular family meetings with opportunities to give feedback. Rooms are a little dated but the care is outstanding and that's what matters most. All residents seem happy and it's run like a family environment, which is lovely. They go the extra mile when we take her out they help her dress appropriately and want her to look her best. There is a hairdresser every week and chiropodist that visits. They genuinely care about the residents and it shines through. Mum says they are all lovely and she is very happy. What more could we want.

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Review from Maxine F (Stepdaughter of Resident) published on 24 July 2025 Submitted via Website • Report

Overall Experience

My stepfather has been resident now for 10 months. He has settled into his surroundings and has made friends with other residents and staff alike. He is very well cared for and always comments on how nice and kind the staff are. All staff treat him with dignity and respect, finding him an easy man

to look after. He is encouraged to join in the many activities, and although he doesn't always take part - he does enjoy those he does and is proud of his achievements and medals he is awarded! I particularly like the use of social media to inform family and friends of the various activities - which allows those who cannot visit so easily to see how he is doing. I find the staff and the care given professional, person-centred and consistent. All staff from front of house, support staff and care staff and management are friendly and welcoming at all times, and I feel welcome each time I visit. Communication is good from the office and I feel informed.

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Review from Carole B (Daughter of Resident) published on 24 July 2025 Submitted via Website • Report

Overall Experience

My mother is very well cared for by the staff at Tiltwood.
They ensure that she is able to interact with the other residents and regularly organise stimulating activities such as visits from local schoolchildren and animals, pizza making, etc. The armchair travel sessions to other countries are truly

ingenious and my mother really enjoys them.
I cannot praise the staff at Tiltwood highly enough.

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Review from Tim M (Son of Resident) published on 9 June 2025 Submitted via Website • Report

Overall Experience

My mother has improved both mentally and physically since she became a resident at Tiltwood. The staff are so friendly, caring and professional. They make all the residents feel totally at home. My mother is encouraged to associate with the other residents, as opposed to just sitting in her room. Activities

are organised regularly, such as baking, singing and talks. Whenever I visit my mother, I am offered tea and biscuits, which is such a nice thing to do. I am delighted that my mother is now part of the Tiltwood family.

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Review from S L L (Daughter of Resident) published on 18 October 2024 Submitted via Website • Report

Overall Experience

We were deeply moved by the manager who swiftly assessed my father's needs despite the language barrier. He even created English-Chinese cards and researched translation apps to help staff communicate. His professionalism, empathy, and proactive approach to difficulties, ensured the best care for residents.
Our

heartfelt thanks to the entire team. They are kind, professional, and genuinely attentive to each resident. During visits, we noticed how well they knew and greeted residents warmly, offering personalized care. Thanks to the carers and the kitchen staff, who consistently ensured Dad's comfort and well-being. Their dedication to residents' health, medication, and daily needs is remarkable, always keeping families informed.
Tiltwood is clean, safe, and welcoming, with cosy spaces and a peaceful atmosphere. The food is excellent, and the activities keep residents engaged. We are grateful for Dad in the Tiltwood home.

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Review from Sonya H (Daughter of Resident) published on 18 October 2024 Submitted via Website • Report

Overall Experience

I am so pleased with the attentive care that my father and the other residents receive. Their individual needs are catered for so well. The staff regularly go out of their way sometimes on their days off to bring joy to their residents.

Reply from Fiona Madder, Reviews Team at Tiltwood

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team

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Review from A H (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card • Report

Overall Experience

The staff at Tiltwood are always friendly, professional and knowledgeable. My mother enjoys being a resident so much. She thinks a lot of all the staff members and feels she is being looked after so well and has a lot of fun with them all. I'm very glad she is staying there.

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Review from T T (Husband of Resident) published on 29 September 2023 Submitted via Postal Card • Report

Overall Experience

So fare very friendly staff.

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Review from Tim B (Friend of Resident) published on 27 July 2023 Submitted via Website • Report

Overall Experience

Tiltwood are clearly making a great difference to my friend in residence. The regular activities, the environment to enable people to be active and the friendliness of staff is so important to make it a place that the residents can call home and be able to regain their living. They provide space to

go and visit when I am able to do so.

The only down side I have had on visiting as a guest is sometimes the toilets not so clean. But that's a thing that can't always be helped and not sure if there is a toilet that guests can use or are suposed to use.

Reply from Samantha Debenham, Reviews Team at Tiltwood

Thank you very much for taking the time to write a review for Tiltwood care home and for your positive scores and lovey comments regarding our friendly team. We are pleased to hear that you feel our activities programme is beneficial for residents and your friend, and that you are seeing a real difference in them. Our housekeeping team do their best to ensure the home and environment is kept to the high standard that we pride ourselves on and that should be expected, however we will of course feed your comments back to the team for review.

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Review from W A (Daughter of Resident) published on 21 July 2023 Submitted via Postal Card • Report

Overall Experience

Our mother has been in Tiltwood since October 2022. Since being there she has been more stimulated and seems happy. The home has a welcoming feel to it and staff are friendly and approachable.
We like the set up of the home too, with 10 residents to each unit, having their own lounge and kitchen with

bedrooms and bathrooms leading off a hallway making it feel more homely.
The entertainment team does a great job with different types of activities from cooking, painting, exercises etc.
The staff engages with the residents and us too.
We feel happy and relieved that our mum is in a good caring home.

Reply from Fiona Madder, Reviews Team at Tiltwood

Thank you very much for taking the time to leave us feedback about your experience.
We are delighted to hear that your family are happy with the care provided.
At Tiltwood Care Home & Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Astrid B (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card • Report

Overall Experience

My dad had been a permanent resident at Tiltwood since 2021. The care my dad receives is wonderful and nothing is too much trouble. I am fortunate that I am able to visit very regularly - I am always made to feel very welcome. When I visit there are often social activities, which are varied and mental

and physically stimulating. These are especially enjoyed by my dad. Thank you, everyone, at Tiltwood, it is a joy to see my dad so happy and healthy.

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Review from Paula M (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card • Report

Overall Experience

My experience of Tiltwood has been outstanding. The care offered to my mum has improved her quality of life immensely. She is laughing and smiling so much more than before she was here. She has more friends and enjoys the activities very much. The whole family has been welcomed and though sometimes

upsetting we enjoy our visits very much.

Reply from Fiona Madder, Reviews Team at Tiltwood

Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear that your family are happy with the care at Tiltwood.
Many thanks, the Care UK team.

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Review from Paula M (Daughter of Resident) published on 12 July 2023 Submitted via Website • Report

Overall Experience

Tiltwood is a place where all the family is welcomed. I regularly take the great grandchildren to see their nana. My experience has been that all the staff show great respect and kindness to all the residents in their care. They go above and beyond to facilitate the best possible experience for the

residents and their families.
Tiltwood is kept to a high standard. It is clean and very comfortable. The food is excellent and there is a huge variety of activities. There is also a lovely garden that everyone can use anytime.
I will be forever grateful for the care my mum receives at Tiltwood.

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Review from Heidi B (Friend of Resident) published on 14 April 2023 Submitted via Postal Card • Report

Overall Experience

First visit to a friend of my dad. Quiet atmosphere here. The business manager was really friendly and took the time with us to talk to me (I run a care home too). The carer is clearly loving her job and is very good with the residents, you can see that.

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Review from Jacqueline D (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report

Overall Experience

Staff make residents' birthdays special for them by putting up balloons and banners. At teatime, residents are treated to homemade birthday cake and drinks. Staff and residents sang happy birthday to my mum and I was made welcome to participate and was included with cake and a glass of bucks fizz. I

really appreciated the effort staff put in.

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Review from W C (Daughter of Resident) published on 19 April 2022 Submitted via Website • Report

Overall Experience

Tiltwood offers a relaxed, family atmosphere in a homely environment. The management and staff are amazing and treat residents as individuals and with dignity and respect. Regular activities are laid on including outside entertainers and therapy dog visits weekly which are a huge hit with the residents.

I never wanted to place Mum into care, however, at Tiltwood I know that she is safe, well looked after and happy as a result of the level of care and affection she has received from the amazing staff for which I am truly grateful. I have always found the manager to be accessible and any concerns, are listened to and addressed. The changes that have been made to the internal decor and soft furnishings have made the home brighter and cheerful.

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Review from Christopher R (Son of Resident) published on 18 April 2022 Submitted via Website • Report

Overall Experience

My father has been a permanent resident at Tiltwood since 2018 and he also required respite care at Tiltwood prior to that. I have found all the staff to be very understanding of my father's needs and always have complete confidence in the manager and her team. Care UK has always kept us as a family

informed of the latest developments and news at Tiltwood which was very welcome over the difficult lockdown period. They were able to put a visiting pod on the grounds so that we could see Dad as much as we could in very safe surroundings. We as a family were well informed of any health issue that Dad may have had and the staff always kept us updated when needed. We are very happy to have Dad stay at Tiltwood and cannot wish for a better team to look after him. They always say Dad is a pleasure to look after and we can see how happy and settled he is when visiting. Excellent care team all round.

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Review from Simon J (Son of Resident) published on 1 July 2021 Submitted via Website • Report

Overall Experience

After nearly two years under the excellent care of the team at Tiltwood, my father regretfully will no longer be a resident. I’m very sorry that Dad won’t be at Tiltwood any longer. The care he received was so good that I had complete confidence in the manager and her team. The most remarkable aspect

for me was how all the staff interacted with Dad. Whenever I visited, it was heartwarming to see so many staff know him, say hello and interact, sharing a laugh with him and showing what a great relationship had been developed. On the last day, I spoke to the maintenance gentleman in the car park and he expressed such fondness for Dad that really showed me how much everyone at Tiltwood cares for their residents. Saying thank you doesn’t quite seem enough but simply, thank you Tiltwood, to everyone that helped my Dad, cared for him, shared a joke with him and got to know the real him.

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Review from Linda P (Daughter of Resident) published on 5 December 2020 Submitted via Website • Report

Overall Experience

My father was cared for in this home for a period of 10 months. He died peacefully in his sleep on 13th November 2020. The staff and management were first class. Catered for his needs, compassionate and loving. Good communications. He was loved and cared for in a special way especially during these

tough Covid times. I would like to extend my thanks to all the members of staff at Tiltwood Care Home.

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Review from Bridget C (Friend of Resident) published on 23 October 2020 Submitted via Postal Card • Report

Overall Experience

Although I was unable to enter the care home as my friend was taken in during lockdown, all members of staff (without exception) that I came into contact with) were kind, caring and considerate. When I was able to visit my friend in the garden it was clear that she had a good rapport with the staff.

I am glad she was able to spend her final few months cared for my lovely people.