Wey Valley House

Mike Hawthorn Drive, Farnham GU9 7UQ
Review Us
9.7 44 Reviews
  • Wey Valley House, Farnham
Wey Valley House is a charming care home that has been purpose-built and recently refurbished in order to suit the practice of professional care.

All the home's bedrooms are en-suite and residents enjoy having access to the home's gardens and a scenic river path, while also having access to a wide range of local amenities.

Carers support an active lifestyle with a range of events and activities, dedicated to supporting all areas of life and well-being for older people with care needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1333 – £1415
  • RESPITE Self-Funded Residential Care: £1466 – £1466

Although the home has trained Dementia carers, it is not a specialised Dementia unit so each residents are assesses by their individual care needs.

These prices are only a guideline, please contact Wey Valley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Michelle Blower (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (0)

Parking

  • Small car park for staff and visitors.

Wey Valley House Reviews (44)

Total of 44, showing 21-40
9.7

Wey Valley House has a Review Score of 9.7 (9.697) out of 10, based on 21 reviews in the last 2 years. Over all time Wey Valley House has 44 reviews.

Overall Experience

  • 37
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Date Published

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Review from Brian A (Son of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As you will see, I have scored full marks on everything, but I haven't done this lightly, or lazily, it's genuinely how I feel.
This is based on my recent findings when trying to find a rest home for my 90-year-old Mum.
In searching for a home, I visited 3 others, and this is why I have basically
marked this home as outstanding, and being so very much better on all aspects, in comparison. to the other homes I visited.
The residents are all so happy to be there, but the staff are clearly happy in their work, and it shows.
Well done all.
Thanks for looking after my Mum yesterday.

Reply from Michelle Blower, Registered Manager at Wey Valley House

Thank you ever so much for your lovely review, it was a pleasure caring for your mum and we hope to see her again soon! All the best, Wey Valley House.

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Review from Catherine Y (Daughter of Resident) published on 8 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a new resident in February 2023. The staff are all really friendly and welcoming and Dad has started to settle well into his new surroundings. He is a quiet person generally and enjoys his own company, but he has started to enjoy some of the daily activities and trips that are put on by the
home. The food is also excellent and there are always plenty of choices, so we know that he is getting what he needs.
He definitely feels looked after and cared for which is the most important thing. We are involved in any decisions that need to be made for him and I am more than happy with the level of this involvement.
I would definitely recommend Wey Valley House from what we have experienced so far. Thank you to all of the team.

Reply from Iain Looms, AWVS Central Office at Wey Valley House

Thank you for your kind comments. It is great to hear that your Dad has settled into his new home well and is enjoying some of the activities. It is a pleasure having him as part of the Wey Valley House community.

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Review from B D (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Wey Valley House for a few months. She is very settled now and we are very happy with the care she receives. Mum likes to join in with the daily activities and outings. We recently joined the residents and staff for an amazing afternoon tea celebrating the King's Coronation.
It was lovely to see everyone enjoying themselves in the lounge, singing along with the entertainer. The home is a friendly and happy place with very caring staff.

Reply from Iain Looms, AWVS Central Office at Wey Valley House

Thanks for your lovely review of our home. It is great to see your Mum settling in so well and enjoying daily life within the home. Thank you also for coming along to our Coronation celebrations - we all had great fun, and I'm sure that we will be doing more family events throughout the year for everyone to enjoy together.
All the best from the team at Wey Valley House.

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Review from Bruce B (Son of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a member of the Abbeyfield family since about 2001, more latterly at Wey Valley. She and I always found the service, kindliness and care exceptional. She was allowed to be herself and enjoyed the freedoms offered by a city centre service - shopping, lunch out and being able to regularly
visit friends and family living in Farnham. She became friends with the staff and as often as not their families. She could be demanding but the staff did what they could to accommodate her - taking her shopping, writing letters for her, being her telephone answering service when deafness and frailty prevented her use of phone and email. As her son, I too felt a member of the Abbeyfield family and was also treated well and with respect as were the extended members of my family.
That she lived to the great age she did is testament to the care she received.

Reply from Iain Looms, AWVS Central Office at Wey Valley House

Thank you very much for taking the time to share your experience of Abbeyfield Wey Valley Society and our Wey Valley House care home. It was an absolute pleasure having your Mother within our community and we are so pleased to have been able to help her enjoy her lifestyle with us.
Wishing you and your family all the very best from everyone at Wey Valley House.

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Review from Rachel N (Granddaughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has been at Wey Valley House for a couple of months now, he has settled very well and it’s lovely to hear from him on a daily basis about how well he gets on with the care assistants, and how wonderful his meals are each day! He’s always encouraged to go down to the many activities that
are on, or if he prefers to stay in his room, there is always someone visiting him in there with some sort of little activity to keep him entertained. Every time myself or other family members visit, all the staff are always cheerful, friendly and attentive. The home always has a warm feel to it as soon as you arrive.

Reply from Iain Looms, AWVS Central Office at Wey Valley House

Thanks for taking the time to pass on your kind comments about our Wey Valley House care home. We are so pleased to hear that you and your Grandfather are enjoying the lovely atmosphere within the home. It is great to have you all as part of the Wey Valley House community, and a pleasure to be looking after your Grandad at Wey Valley House.
Best wishes from all at AWVS

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Review from Barbara B (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Wey Valley House have done everything possible to ensure Mum's comfort. They were keen to find out about Mum's life so that they could help her to settle into the home and they have encouraged her to participate in the daily events the home has to offer. They are prompt to act in any medical
situations and always keep me fully informed of any concerns they might have.
Wey Valley House is a safe and inclusive home with caring staff and a friendly atmosphere. I would have no hesitation to recommend Wey Valley House.

Reply from Iain Looms, AVWS Central Office at Wey Valley House

Thank you for your kind comments. Getting to know all our residents as individuals is an incredibly important part of the person-centred care we offer and it is always our goal to ensure each person feels comfortable and content in our home. Our team will be so happy to hear that you all feel supported in your Mum's care journey so we are very grateful for you to take the time to pass on your kind words.
Best wishes from all at Wey Valley House.

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Review from Wendy N (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a new resident at Wey Valley House in February 2023.
Since Dad passed away 2 years ago it has been a difficult time for Mum. We wanted Mum to be well looked after in a safe, caring and happy environment.
Mum has settled in well at Wey Valley House. The carers provide an excellent level
of care. They keep us well informed in case there are any changes in Mums health.
Mum has started to participate in some of the daily activities which is really good to see.
Overall Wey Valley House is well managed in a professional and organised manner. It has a lovely atmosphere and everyone is always very welcoming, friendly and cheerful.

Reply from Iain Looms, AWVS Central Office at Wey Valley House

Thanks so much for taking the time to review our Wey Valley House care home. The team are all very proud of the lovely environment that is created within the home and will be so pleased to read your kind comments.
Best wishes from all at Wey Valley House.

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Review from Donal H (Son of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased my mother is at Wey Valley House Care Home, she gets amazing care from kind and dedicated staff. It's always a pleasure for me to visit, I think the team do a fantastic job and it's invaluable to know that my mother is safe and well looked after.

Reply from Iain Looms, AWVS Head Office at Wey Valley House

Thank you for taking the time to pass on your kind comments - our team will be pleased to read them.

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Review from Keith W (Son of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received outstanding care, kindness and respect throughout her whole stay at the care home. The staff are highly competent, committed and caring and are led by a manager that really values the residents.

Reply from Iain Looms, AVWS Central Office at Wey Valley House

Thank you for taking the time to pass on your comments - the manager and her team at will be so pleased to read your kind words.
Best wishes.

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Review from Christopher G (Son of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always cared for and kept safe. The staff are always aware as her needs change and keep me informed. Staff and managers are always quick to recognise when a need is there and look for ways to solve any problems.

Reply from Iain Looms, Marketing Manager at Wey Valley House

Thank you so much for your comments - our team believe it is important to be flexible when it comes to care, together with ensuring an open and clear communication line with the resident's loved ones.


It is great to hear that this is working for you and that you are comfortable in the knowledge that Mum is always cared for well and safe.


We really appreciate you taking the time to share your experiences of Wey Valley House - Thanks again!

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Review from Susan K (Niece of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt, who has lived contentedly at Wey Valley House for more than three years, has recently needed more care than usual. The care and extra help have been given with great warmth and professionalism. I have been kept informed of issues and developments and feel her most recent improvement is down
to the care and cheerful encouragement given by the staff. I thoroughly recommend Wey Valley House to anyone looking for a safe, happy home.

Reply from Iain Looms, AVWS Central Office at Wey Valley House

Thank you very much for passing on your kind words - the manager and her team will be so pleased to hear that they are both helping improve your aunt, and supporting you as loved ones along the way too. They all take such pride in everything that they do, so we really appreciate you taking the time to share your positive experience of their home.

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Review from N H (Daughter of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a new resident in September 2022 after a difficult period from her husband being hospitalised then going into dementia care and herself choosing to leave their beloved home. Mum had become depressed, anxious and confused. The care home has given her back her spark. The induction process was
thoughtful, caring and inclusive with participation from Mum and the family. The staff are all friendly and welcoming and Mum has settled well into this new lifestyle. She feels cared for and loves the meals, activities and on-site extras - hairdresser, podiatrist etc. Mum thoroughly enjoys the outings too.
We would welcome an activities calendar to be emailed at the beginning of each month so can plan visits avoiding favourite activities and good to have a discussion point in what she may participate in!
Many thanks to the wonderful staff team!

Reply from Iain Looms, AWVS Central Office at Wey Valley House

We are so pleased that our team have helped your mum get back to herself - it is great to hear that she is enjoying her time with us.


That is a useful point you make about emailing the monthly activities - we will bring this up with the dedicated Activities teams to see how they can help.


Thanks so much for taking the time to pass on your kind comments.

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Review from E D (Daughter-in-law of Resident) published on 17 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law used to work as a volunteer at the home many years ago. She has always held it in high regard and has said when the time was right this is where she would like to reside. Since my mother-in-law recently moved into Wey Vally House as a resident. We are both impressed with what the home
has to offer, facilities and the extremely friendly staff.

Reply from Iain Looms, AWVS Head Office at Wey Valley House

Thanks for taking the time to send your review - it's lovely to have your mother-in-law with us at the home and we are all looking forward to enjoying Christmas with our residents and friends.
I'll pass your kind words on to our team as they will be pleased to hear you are impressed with their care.
Best wishes.
All at AWVS

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Review from Noni E (Daughter of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Please accept our sincere thanks for providing such an excellent level of care during our mother's respite stay. We remain very impressed with the level of care and the excellent facilities provided at Wey Valley House. The atmosphere is very welcoming and the staff have been both very friendly and
professional throughout. The accommodation and catering are to a high standard and the grounds very well presented. Access is provided to many stimulating activities and events throughout the week. Our mother returned to us much brighter and engaged after the week's respite and gave high regard to the level of care and social interaction she received. She showed great interest in her new surroundings and other residents there and expressed to us that she would be very happy to return for further visits. Thank you to all the staff for your help and support.

Reply from Iain Looms, AWVS Head Office at Wey Valley House

Absolutely wonderful to hear - thank you so much for taking the time to share your positive feedback and we look forward to welcoming your Mum back soon.

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Review from Ian S (Friend of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are the happiest and friendliest group of people. They will go the extra mile for the residents and for visitors as well. Any questions that I ask are always answered with no fuss. The food is excellent and they keep the residents entertained and cheerful.

Reply from Iain Looms, Head Office at Wey Valley House

Thanks for your lovely comments - our staff love what they do and will be so pleased to read your kind words. It's important for us that we try and look after the loved ones through the care journey as well, and it's good to see that in your case, we are achieving that too. Thanks again and best regards.

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Review from Janet G (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Wey Valley House for almost 2 years. We as a family have felt that mum has been enjoying herself, she feels safe and secure and a lot happier. Best thing that happened since dad died. The staff are very friendly, cheerful and helpful.

Reply from Iain Looms, AWVS Head Office at Wey Valley House

We are so pleased that the care teams at Abbeyfield Wey Valley Society are helping your Mum's quality of life - thank you for taking the time to pass your kind comments on.


Best regards, all at AWVS.

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Review from Katie W (Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We needed to move our Mum from the care home she was in as we were extremely unhappy with her care, so we thankfully got her into Wey Valley. The Wey Valley staff were so kind and helpful, and Mum has settled in well and now we can all have peace of mind.

Reply from Iain Looms, AWVS HEad Office at Wey Valley House

Hi Katie, we are so pleased that the move to Wey Valley House was the right one, for both your Mum and yourself. It's been a pleasure welcoming her into our community, and we are very happy you have peace of mind now that she is with us.


Thank you for taking the time to pass on your comments - the team will be delighted to read them.

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Review from Sue E (Sister-in-law of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we placed my sister-in-law into this home, I was told all the staff were very friendly and helpful, which I have now found out to be true. Wey Valley House is lovely and caring towards everyone. We will recommend Wey Valley House. My sister-in-law is happy and very well looked after.

Reply from Iain Looms, AWVS Head Office at Wey Valley House

So pleased to hear that your sister-in-law is happy with us and that our team have lived up to their reputation of being friendly, helpful and approachable. Thank you for taking the time to post your kind comments.


Best wishes from all at Wey Valley House.

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Review from Penny M (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has quite significant health problems which make her difficult to deal with. The Covid pandemic and its consequences have been difficult for her to understand especially as it has meant that she and others in the home have been isolated from time to time. The staff have been extremely kind
and understanding towards her and done better than their best at coping with an extremely difficult and dangerous time for all concerned. Well done to all the staff and I would have no hesitation in recommending Wey Valley House to anyone who is looking for a home from home for their loved one.

Reply from Iain Looms, AWVS Head Office at Wey Valley House

Hi Penny,
Thank you so much for taking the time to write your kind comments - I know our staff understand how difficult the past eighteen months have been, for not only our residents, but also their loved ones - they will be so happy to hear that you are comfortable in the fact that your Mum is in the best environment possible for her.


Best wishes from all at Wey Valley House.

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Review from Anne M (Daughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Wey Valley House since 2016. He is extremely deaf but the care staff have been so careful to always include him in all the activities and day to day things and they take great care when he needs assistance with his personal care. If there is a medical problem someone
always rings me to explain that they’ve contacted the surgery and they will keep me informed. Recently my father had a fall in his room, fortunately he didn’t hurt himself but a doctor was called and my father had a check-up and a member of staff rang me to discuss the situation. This year has been exceptional and all the staff have worked so hard to not only look after the residents but to entertain them as well. I cannot thank them enough and I am grateful to them for the care and understanding they give to my father and in turn, to me.

Reply from Iain Looms, AWVS Head Office at Wey Valley House

Thank you for your kind words Anne - the team at Wey Valley House will be so pleased to read your comments. They pride themselves on ensuring each individual residents’ needs are taken into account so they still get as much companionship and social interaction as possible - it’s also really important to us that we support the loved ones too so it’s nice to hear we are helping support you also. Thanks again for taking the time to review us!

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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Wey Valley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Wey Valley House is calculated as follows: ( (182 Excellents x 5) + (62 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 251 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wey Valley House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (3)

Michelle

Michelle Blower

Job Title: Registered Manager

Joined: 2015

Michelle has worked in Health and Social Care for 10 years. For 5 years Michelle worked with Adults and Children with learning disabilities. Michelle started working for Abbeyfield Wey Valley Society in 2015 as a Senior Care Assistant at Wey Valley House. She then progressed to Deputy Manager at Ridgway Court in 2019.


Michelle has NVQ3 and NVQ5 in Health and Social care and the Care Certificate. She has also had courses in First Aid, Health and Safety, Infection Control, Fire Marshall, Food Hygiene, Manual Handling and SOVA Management, COSHH, Drug Administration, End of Life Care, Diabetes Awareness, Dementia, Mental Health, Equality and Diversity, Support and supervision.


In April 2021 Michelle switched roles within the society to return to Wey Valley House as the new Deputy Manager.

Nathan

Nathan Cripps

Job Title: Deputy Manager

Joined: 2022

Nathan has been in the care industry for eleven years gaining extensive experience in domiciliary care, elderly nursing care and complex needs.


He has completed his level 2 and 3 QCF and has recently earned a foundation degree in management and leadership after completing his level five QCF.


Nathan joined Wey Valley House in 2022 and works alongside Michelle ensuring the smooth and efficient day-to-day running of the home. His office is right by the front door as you enter the home, and his door is always open for both residents and their loved ones to pop in for a chat!


Outside of work, Nathan is a huge care enthusiast who likes to modify cars as a hobby. He is married with two young children.

Louise

Louise Arnold

Job Title: Operations Manager

Joined: 2001

Louise has worked for 18 years in caring for the elderly. She started working for The Abbeyfield Wey Valley Society in 2001 as a Care Assistant. Louise then became a Senior Care Assistant and then Deputy Manager.


In November 2014 Louise was appointed as the Registered Manager of Wey Valley House. Her qualifications include NVQ3 and Diploma in health and social care level 5 in care. Louise has also had courses in first aid, health and safety, fire awareness, food hygiene, drug administration, palliative care and SOVA and keeps up to date with her personal development in the care industry. Louise has an office in both homes, sharing her time between Wey Valley House and Ridgway Court.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wey Valley House to verify any information. View our terms and conditions. Wey Valley House has an Enhanced Service - more info.