Blair House, St Leonards-on-Sea, East Sussex
Blair House, St Leonards-on-Sea, East Sussex
Blair House, St Leonards-on-Sea, East Sussex

Part of the well-respected Regal Care Trading Ltd portfolio, Blair House Care Home is a converted Georgian facility that makes for a comfortable environment for up to 24 people with dementia care related needs.

The home is situated in St Leonards-on-Sea, which makes for a relaxing and scenic environment, while service users enjoy luxury bedrooms, comfortable social areas, a private garden and a sensory room.

A wide range of activities and entertainments are on hand for residents, who have all their dietary needs and personal security issues handled within the service.

Group: Regal Care Trading Ltd

Person in charge: Carole Brown (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Private and Local Authority referrals. Ages 65+.

Single Rooms: 29

Rooms with ensuite WC: 12

Weekly Charges Guide: Personal Care Single £600 – £700 (These prices are only a guideline, please contact Blair House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Blair House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Blair House has a Review Score of 9.5 (9.472)

The Review Score of 9.5 (maximum of 10) for Blair House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Blair House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.472 for Blair House is calculated as follows: ( (97 Excellents x 5) + (70 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 178 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Blair House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 6 Reviews ÷ 5.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Blair House?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Blair House

  • Daughter of Resident/Service User
    3
  • Sister of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • more

Finding the staff so pleasant and the kindness shown to my wife and myself, I feel very happy for her to stay in the home.
This is not only my thinking, it is also that of the family (daughter, son and grandchildren).

How likely would you be to recommend Blair House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The home has become a lot cleaner in the last three months from when my mum was being looked after. Things are better. This is my last review of the home as my mum passed away at the end of May. Still, need work done on the home but the staff and management are better. The management still needs more support and money spent on the home.

How likely would you be to recommend Blair House? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Poor

Value for Money: Satisfactory

My brother has been living at Blair House since February 2016, he is happy living there. He especially likes the garden as he likes to sit outside. The staff are very friendly and I am always offered a cup of tea/coffee and lunch if I am visiting at 12:30 pm. The food is good and there is always a choice. Blair House has activities - including a man visiting with a dog, guitar, singer, someone that talks to the residents individually.

How likely would you be to recommend Blair House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Carole Brown, Manager at Blair House responded to this review on 24 May 2017:

Your kind words are very much appreciated Jill, I will feed your comments back to the staff

Just returned from visiting my uncle at Blair House. It was a huge relief and pleasure to see how well he is being cared for. Staff are very friendly and management is very helpful.

How likely would you be to recommend Blair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carole Brown, Manager at Blair House responded to this review on 23 May 2017:

Thank you Steven for your kind words, I will pass this on to the staff

My mother has settled in very well here at Blair House.
She has lived there just over 14 months now and is always clean when we visit (which was always a struggle). She is also happier and up most days sitting in the lounge (before she would stay in bed for days).
The staff are very helpful and the care home is always spotless.
Security is spot on, more so than another care home we visited.
Very happy with the care provided.

How likely would you be to recommend Blair House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Carole Brown, Manager at Blair House responded to this review on 24 May 2017:

Thank you for your kind words

My partner came to Blair House from Northampton. I cannot praise the manager and staff enough. Their care and kindness was fabulous. It was like home from home. Always offered tea/coffee/lunch etc - nothing was too much trouble. I am only sorry my partner had to leave due to his aggressive behaviour but I shall always be grateful for the kind care and attention given. It is a very happy place!

How likely would you be to recommend Blair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carole Brown, Manager at Blair House responded to this review on 24 May 2017:

Thank you Shirley, it was very sad that your partner had to move on, I hope he continues to get the support he needs.

Found staff very welcoming. They are good with residents, always offer refreshments on arrival, and if they are there for a while, will offer more refreshments.

They leave you to visit in peace, but they are at hand if you need them.

How likely would you be to recommend Blair House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The manager and staff were always welcoming to visitors. Our father was only at Blair House for six weeks (he died), so this review can only be brief.

How likely would you be to recommend Blair House? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Poor

Value for Money: Good

The staff are all wonderful, helpful, compassionate and understanding. They give care and support to both residents and families in equal measure. There are lots of cuddles which makes the relationship between carers and the residents more like close family. I can discuss anything with the staff who either advise or just listen and sympathise.

How likely would you be to recommend Blair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleasant and helpful staff, always a smile on their faces. The residents seem happy.

How likely would you be to recommend Blair House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We arrived at Blair House today at 2.00pm to visit my sister. As always we were greeted by the staff and other residents in a very friendly and hospitable way. Blair House is always very welcoming and the staff encourage friends and family to get involved. My sister has settled in to Blair House very well and is always happy and relaxed on our arrival.

How likely would you be to recommend Blair House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I like it here, been here for 4 weeks.

How likely would you be to recommend Blair House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff very kind, helpful and patient. I am very pleased with everything, I could not get better care anywhere else. I like the activities, having my hair done, massage, I enjoy the motivation when the lady comes. I like the entertainment, it's very good - staff always have patience and talk to you.

How likely would you be to recommend Blair House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My parents moved to Blair House in 2007, both suffering with dementia. They were there together until my father passed away in 2014.

The care provided then was exceptional. My mother and I were supported by the manager and staff. My father, who died in hospital, was visited by his personal carers who, with permission, saw to his personal care one last time. I know this only because the Ward Sister told me.

My mother can be difficult, but nothing seems to phase the manager or staff. They chivvy her along, encouraging her to eat, drink and join in activities. She likes to sing so enjoys the visits of the entertainer.

We are told everything concerning her health and well being and involved in her care plan.

Mum rarely recognises us despite frequent visits and often sends us away, but I know that while she is in Blair House she is safe, well cared for and loved. That gives us peace of mind in a difficult situation. I can only commend and recommend the manager and staff and all they do.

How likely would you be to recommend Blair House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are nice and helpful can't say anymore. My wife is very difficult at the best of time.

How likely would you be to recommend Blair House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2018

April 2017

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Staff Profiles

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Care Home Idol 2016

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