Crest House Care Home

6-8 St Matthews Road, St Leonards-on-Sea TN38 0TN
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9.9 63 Reviews
  • Crest House Care Home, St Leonards-on-Sea
Crest House is a wonderful residential care home based in St Leonards-on-Sea that is perfectly set up to suit the needs of older people. It is located in pleasant surroundings and close to numerous amenities.

Crest House offers a wide range of care for the over 65s, such as:

- Short Term Care / Respite Care
- Long Term Care
- Transitional Care

Residents are able to maintain a lifestyle as active or as relaxed as they wish, with the benefit of 24-hour access to carers when needed. The home has a wide range of activities, such as Music and Movement, Nostalgia Sessions, Yoga, Entertainers, Arts and Crafts to name but a few.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1500

Fees will vary depending on rooms sizes, please call for a chat regarding how we can help.

These prices are only a guideline, please contact Crest House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Crest House Care Ltd

Person in charge

  • Lily Ripley (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • SUBJECT TO ASSESSMENT
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (21)

Visiting

  • Please call to arrange either a video viewing or in person

Parking

  • Plenty of on-street parking

Crest House Care Home Reviews (63)

Total of 63, showing 1-20
9.9

Crest House Care Home has a Review Score of 9.9 (9.885) out of 10, based on 12 reviews in the last 2 years. Over all time Crest House Care Home has 63 reviews.

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Date Published

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Review from Carrie D (Daughter of Resident) published on 8 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to place my mum in emergency respite and the manager and deputy were so helpful and supportive. Since then, Mum has become a permanent resident. All the staff are warm and kind, and take an interest. They are respectful at all times and this does make a difference. They make me feel welcome too
and are good at communicating information. The food is home cooked and excellent which has meant Mum's appetite has improved. I would recommend Crest House to others.

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Review from S H (Son of Resident) published on 23 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The all-round service, care and support for my father has been excellent. I am so happy he is here. The staff are wonderful and I would recommend anyone with an elderly parent needing full time support to consider this home.

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Review from S R (Daughter of Resident) published on 18 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A homely environment with caring staff and lovely residents. A friendly, upbeat, but gentle atmosphere. A hotel by the sea with support and thoughtful attention towards the residents. Attention is given to each person's needs and interests. Entertainment is excellent, very organised, clean and tidy
with individual rooms providing the experience of a bedroom of one's own. Residents treated with dignity & respect. Hospitable to visitors.

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Review from Dave A (Son of Resident) published on 12 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in and out on Resbite for a couple of years, and now lives here permanently.
Everyone has always been nothing but helpful and kind, its always been warm, clean and comfortable. Would highly recommend for anyone seeing their services.

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Review from Sarah N (Daughter of Resident) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Crest House for just over 2 years and I couldn't be happier or more confident in the amount of care she gets. She is very disabled, arthritic and suffers from dementia so is very dependent on them. Being a small home there seems to be a level of intimacy - a real homely
family atmosphere about it. The carers are always cheery when I visit, they seem genuinely happy to be there which is quite apparent in the low turnover of staff. The food is fresh and smells amazing.
I am so grateful to each and every one of them

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Review from C P (Niece of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have left reviews in previous years, all finding Crest House Care Home to be an excellent care home for my 97 year old aunt, who sadly passed away this month, at Crest House. She had been a resident since spring 2019. I just wanted to leave a final review, endorsing my previous praise for the care
home and staff. My aunt could not have been in better hands. I have no hesitation in recommending Crest House as a homely establishment, staffed by kind, professional people, who treated my beloved aunt with dignity and compassion.

Reply from Lily Ripley, Registered Manager at Crest House Care Home

Thank you for your kind words - it really means a lot. It was a pleasure and a privilege to care for your aunt.

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Review from S M (Son of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Crest House have been absolutely marvellous! My father became a resident in late January and ever since then he has always said how happy he is there and how well he is looked after. Nothing is ever too much trouble and the staff are always friendly and welcoming when I visit. As well as
this, Crest House is always immaculately kept, the quality of the food is superb, and I'm always seeing that many different activities are arranged to keep everyone active and entertained. I'd have no hesitation in highly recommending Crest House to anyone who is in need of their top-class care and support.

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Review from E D (Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good.

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Review from S C (Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the idea of it.

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Review from D W (Son of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel better that my Mum is here. They look after her day and night. The staff are all lovely.

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Review from Kim W (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been residing at Crest House for a few months. I cannot recommend the home enough. The staff are brilliant and the home feels like a home rather than a clinical establishment. I did visit a few and Crest House ticked all my boxes for mym mother's care and welfare.

Reply from Lily Ripley, Registered Manager at Crest House Care Home

Thank you for your kind review, Kim. It's an absolute pleasure to care for your mum.

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Review from Jamie S (Friend of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At my time visiting my friend at Crest House the staff were very kind and helpful. They even seated me and my friend in one of their lovely conservatories where they gave us a cup of tea each and a biscuit or two. My friend always has a hot meal every day, seated in the newly decorated dining room and
can make friends over dinner. My friend has got a very modernised room with a great view overlooking Hastings with the hill tops in the background. Overall I am writing this review because I, and my friend who lives there, are very happy with the level of care that is provided and the friendly staff and management.

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Review from Lynn W (Daughter of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident at Crest House for one year. She unfortunately suffered from dementia, resulting in eating problems and although usually happy, was very stubborn and if she didn't want to do something she wouldn't do it. The care, gentle kindness, support and encouragement were second to none.
She had a lovely ground floor room. She was fully mobile, so able to join in with the daily activities, especially the music and dancing. The thought given to encouraging residents to enjoy the things they like best was, again, second to none. There is a beautiful residential garden across the road, which she spent many hours enjoying. Crest House is a small, homely, loving environment. We, the family, are so grateful Mum was there, especially during the last month of her life, they looked after her so tenderly with love, dedication and expertise and went above and beyond (holding her hand and singing her favourite song to her) and I have absolutely no hesitation in recommending this lovely home.

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Review from Anthony L (Respite Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words alone can't describe my latest stay here. All the staff were lovely, from the lady manager and her lovely assistant through to all the carers - day and night, not forgetting kitchen staff/carers, and that is what they all do - care. As this was my second visit for respite everyone including the
residents I met last year treated me with love and as if I was a permanent resident. Thank you everyone.

Reply from Lily Ripley, Registered Manager at Crest House Care Home

Thank you, we’re so glad you enjoyed your second respite stay at Crest House. We loved having you and look forward to seeing you again soon!

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Review from Clifford P (Son of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy at Crest House. The manager is absolutely wonderful and her team has made my dad feel so well looked after. It's a beautiful clean home, with a great social programme, he is always trying new things, even still life drawing. We were always worrying about his weight, but he loves
the food and the chef has always catered to some of his fussier requests. We couldn't recommend the home more highly.

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Review from L H (Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice.

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Review from J R (Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all services.

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Review from Dennis T (Respite Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were caring, helpful and kind. Nothing was too much trouble for them. Food was varied, plentiful and delicious. Room was bright, comfortable and clean. The ten days I spent there was a very pleasant experience and I would not hesitate to recommend the home to anyone else.

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Review from A L (Respite Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Before entering Crest House Care Home, a friend (who recommended Crest House) said it was like a five-star hotel. Very true. All the staff were unbelievably helpful. I never once felt any embarrassment when they attended to my personal needs. The catering was very good, thank you. I can't think of any
way to fault the place or staff. Entertainers and exercise visitors were very good. I would not hesitate to use Crest House in the future.

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Review from Lori H (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Crest House Care Home on a weekly basis for almost a year. I cannot commend the staff highly enough. They were attentive, kind and always enthusiastic! The care my mother received was second to none and they were as thoughtful with her family as they were with her as a resident. Covid was
a trying time for everyone but you still got a smile whenever the door was opened....even if you couldn't see it properly you could hear it in their voice and see it in their eyes. It was always scrupulously clean throughout and all the residents were happy. I can honestly say my mother could not have been in a better place.

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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Crest House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Crest House Care Home is calculated as follows: ( (123 Excellents x 5) + (16 Goods x 4) ) ÷ 139 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crest House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Aug 2025

Spacious and comfortable ground floor and 1st floor en-suite rooms are currently available. We have a passenger lift to all floors and very experienced and professional carers. If required, staff can provide an escort in the lift. Respite or Longer Term care, all individually tailored to your own requirements!

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Awards / Recognitions (3)

Meet the Team (1)

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Lily Ripley

Job Title: Registered Manager

Joined: 2007

Hello and welcome!!


Please feel free to email or call me regarding our wonderful care home, Crest House. We are a residential care home of 21 rooms, for the over 65s, which has a very homely and friendly atmosphere. We offer short-term or longer care - whatever your residential needs are, I am sure we can cater to suit you!


I look forward to hearing from you.


Regards,


Lily.

Frequently Asked Questions about Crest House Care Home

What types of Care is Crest House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Crest House Care Home have?

There are 21 Single Rooms.

What are the Facilities & Services at Crest House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crest House Care Home to the centre of St Leonards-on-Sea?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crest House Care Home to verify any information. View our terms and conditions. Crest House Care Home has an Enhanced Service - more info.