6-8 St Matthews Road, St Leonards, St Leonards-on-Sea TN38 0TN
Crest House is a wonderful residential care home based in St Leonards-on-Sea that has been converted to suit the needs of older people. It is set in pleasant surroundings and close to numerous amenities.
Residents are able to maintain a lifestyle as active or as relaxed as they wish, with the benefit of 24-hour access to carers when needed.
Being suitable for a number of requirements, Crest House also offers respite care and has an interior ideal for those with mobility issues.
Owner: Crest House Care Ltd
Person in charge: Lily Ripley (Manager)
Local Authority / Social Services: East Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Hearing Impairment & Deafness • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 17
Shared Rooms: 4
Rooms with ensuite WC: 21
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Parking:
Plenty of on-street parking
Latest Care Quality Commission* Report on Crest House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Crest House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Crest House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.706 for Crest House Care Home is calculated as follows: ( (168 Excellents x 5) + (70 Goods x 4) ) ÷ 238 Ratings = 4.706
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Crest House Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 15 Reviews ÷ 5 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Crest House Care Home has a Review Score of 9.7 (9.706) from 20 Reviews
Review submitted from a Postal Card by Thomas C (Friend of Resident) on Monday 15 January 2018. Relates to December 2017.
I think Crest House is a very homely, well-run care home. My friend likes it there very much.
How likely would you be to recommend Crest House Care Home? Extremely Likely
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Review submitted from a Postal Card by Sarah H (Friend of Resident) on Saturday 13 January 2018. Relates to December 2017.
Crest House is a lovely welcoming home with caring and professional staff.
How likely would you be to recommend Crest House Care Home? Extremely Likely
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Review submitted from a Postal Card by Bob C (Friend of Resident) on Saturday 13 January 2018. Relates to January 2018.
Always clean, comfortable temperature, friendly, kind and helpful staff. Food looks good. Equipment usually works if not it is soon fixed. A secure and helpful haven.
How likely would you be to recommend Crest House Care Home? Extremely Likely
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Review submitted from a Postal Card by Gary P (Friend of Resident) on Friday 5 January 2018. Relates to November 2017.
Staff are always friendly, the home is clean and like a home from home.
Residents are well cared for with activities to keep them entertained.
How likely would you be to recommend Crest House Care Home? Extremely Likely
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Review submitted from a Postal Card by G P (Friend of Resident) on Thursday 4 January 2018. Relates to November 2017.
Friendly and welcoming care home, lovely attentive staff, lovely and clean home and residents are well cared for.
How likely would you be to recommend Crest House Care Home? Extremely Likely
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Review submitted from a Website Submission by Michelle L (Daughter of Resident) on Wednesday 3 January 2018. Relates to May 2017.
The management and staff of Crest House are amazing. They looked after my mum so well during the time she resided there. I was always greeted with a warm friendly welcome. They offer secure and homely accommodation and would recommend Crest House to anyone seeking accommodation for an elderly relative.
How likely would you be to recommend Crest House Care Home? Extremely Likely
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Review submitted from a Postal Card by S S (Friend of Resident) on Wednesday 3 January 2018. Relates to December 2017.
Management and staff always friendly and helpful. A lovely home.
How likely would you be to recommend Crest House Care Home? Extremely Likely
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Review submitted from a Postal Card by C A B (Friend of Resident) on Wednesday 3 January 2018. Relates to December 2017.
I visit my friend once or twice a week since September 2015. She has severe mobility and other problems and remains ion her room most of the time. She uses a Zimmer and wheelchair to access the bathroom (basin and toilet) and dining room. She is assisted by a carer. A bell is provided to obtain any immediate care. The room is comfortable, attractive and very light. My friend has many of her personal things to make it homely. When necessary, extra medical advice and care have been requested from the doctor or surgery. The proprietor and carers are always very welcoming and pleasant. The Crest House is homely, warm and comfortable. Much is done to make the surroundings pleasant.
How likely would you be to recommend Crest House Care Home? Likely
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Review submitted from a Website Submission by Colin F (Friend of Resident) on Tuesday 2 January 2018. Relates to October 2017.
I have always found Crest House to be very nice, residents always active and chatty. Staff were always welcoming when I visited and nothing was too much trouble.
It's a lovely home.
How likely would you be to recommend Crest House Care Home? Extremely Likely
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Review submitted from a Website Submission by Julia C (Friend of Resident) on Tuesday 2 January 2018. Relates to December 2017.
Crest House is a lovely care home. The staff genuinely care about the residents and interact with them as equals. They do lots of activities and since the new manageress has taken over you can see the difference in the care the staff give to the residents.
It's always clean, tidy and welcoming to visitors.
This is a lovely care home which is clearly well managed by someone that cares.
How likely would you be to recommend Crest House Care Home? Extremely Likely
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Review submitted from a Postal Card by M B (Resident) on Tuesday 6 June 2017. Relates to May 2017.
Excellent care. Good food. Your personal care is wonderful. Pleasant surroundings and pleasant staff.
How likely would you be to recommend Crest House Care Home? Extremely Likely
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Review submitted from a Postal Card by T B (Son of Resident) on Tuesday 6 June 2017. Relates to May 2017.
A warm, welcoming and very friendly care home. Excellent food and comfortable rooms. Professional staff who are always approachable and helpful.
How likely would you be to recommend Crest House Care Home? Extremely Likely
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Review submitted from a Postal Card by K S (Resident) on Tuesday 23 May 2017. Relates to April 2017.
I am very pleased with it here and I have no complaints at all.
How likely would you be to recommend Crest House Care Home? Extremely Likely
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Review submitted from a Postal Card by Daphne P (Resident) on Tuesday 9 May 2017. Relates to April 2017.
The management and staff are friendly, efficient and always cheerful.
How likely would you be to recommend Crest House Care Home? Extremely Likely
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Review submitted from a Postal Card by Pamela S (Resident) on Tuesday 9 May 2017. Relates to April 2017.
I have been a resident since November 2016 and have received excellent care.
How likely would you be to recommend Crest House Care Home? Likely
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Review submitted from a Postal Card by M O (Resident) on Thursday 13 April 2017. Relates to April 2017.
I have been at Crest House since October 2015. I am 96 years old and suffer from IBS, gallstones, restless leg syndrome, bad circulation and occasional stomach upsets. For all these troubles I receive medication from the doctor which helps. I walk with difficulty with the aid of a Zimmer. I have a pleasant room with lots of my belongings from home to make it homely. I try to do as much as I can for myself but if needed, staff will help. The staff are patient, kind and helpful. There are activities and entertainment if one likes to partake.
The chefs cook plain and healthy food and are very kind when one is not feeling well. All in all, life here is pleasant and comfortable.
How likely would you be to recommend Crest House Care Home? Extremely Likely
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Review submitted from a Postal Card by Pamela H (Friend of Resident) on Thursday 30 March 2017. Relates to March 2017.
I have visited one of the residents for several months and have always found the home to be clean and fresh. The front door is secured, but always answered/opened quickly and whoever opens the door is always smiling and polite. Rooms are clean and tidy and to a very high standard. The Crest is well run, well managed and the residents very well cared for - with dignity.
How likely would you be to recommend Crest House Care Home? Extremely Likely
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Review submitted from a Postal Card by Catherine H (Friend of Resident) on Monday 27 March 2017. Relates to March 2017.
A lovely care home. Caring, respectful and very helpful. Warm and welcoming. I have no concerns for my friends healthier welfare.
How likely would you be to recommend Crest House Care Home? Extremely Likely
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Review submitted from a Postal Card by E M (Resident) on Monday 20 March 2017. Relates to March 2017.
Comfortable resident, homely accommodation. Everyone helpful.
How likely would you be to recommend Crest House Care Home? Likely
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Review submitted from a Postal Card by Jude H (Friend of Resident) on Monday 20 March 2017. Relates to March 2017.
As a visitor to a friend who lives at Crest House. I can say that I am always made to feel welcome by the staff who are cheerful and friendly. My friend is happy and secure.
How likely would you be to recommend Crest House Care Home? Likely
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2 Bed Vacancies
posted 09 Apr 2018
Spacious and comfortable ground floor and 1s floor en-suite rooms are currently available. We have a passenger to all floors and very experienced and professional carers. If required, staff can provide an escort in the lift.
February 2015
Recipient: Crest House Care Home
Date: Saturday 01 Feb 2014
There are currently no Care Home Idol entrants who have performed at Crest House Care Home