Crest House Care Home

6-8 St Matthews Road, St Leonards-on-Sea TN38 0TN
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9.9 63 Reviews
  • Crest House Care Home, St Leonards-on-Sea
Crest House is a wonderful residential care home based in St Leonards-on-Sea that is perfectly set up to suit the needs of older people. It is located in pleasant surroundings and close to numerous amenities.

Crest House offers a wide range of care for the over 65s, such as:

- Short Term Care / Respite Care
- Long Term Care
- Transitional Care

Residents are able to maintain a lifestyle as active or as relaxed as they wish, with the benefit of 24-hour access to carers when needed. The home has a wide range of activities, such as Music and Movement, Nostalgia Sessions, Yoga, Entertainers, Arts and Crafts to name but a few.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1500

Fees will vary depending on rooms sizes, please call for a chat regarding how we can help.

These prices are only a guideline, please contact Crest House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Crest House Care Ltd

Person in charge

  • Lily Ripley (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • SUBJECT TO ASSESSMENT
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (21)

Visiting

  • Please call to arrange either a video viewing or in person

Parking

  • Plenty of on-street parking

Crest House Care Home Reviews (63)

Total of 63, showing 21-40
9.9

Crest House Care Home has a Review Score of 9.9 (9.885) out of 10, based on 12 reviews in the last 2 years. Over all time Crest House Care Home has 63 reviews.

Overall Experience

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Date Published

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Review from Colin B (Husband of Resident) published on 17 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my wife I could not have asked for better care. She had her problems, especially her hearing and restlessness, but your staff were brilliant. All good wishes for the future.

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Review from G P (Friend of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited at Christmas time and such a lovely atmosphere in the home. Entertainment was provided all behind the safety screen and socially distanced with carols and everyone was joining in! Staff always friendly and welcoming and take time even just to say hello. Such a lovely home from home in very difficult
times for everyone - they are a real credit to the care industry.

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Review from A N (Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like living at Crest House Care Home, I came for eleven days respite and decided this is where I want to live permanently! The staff and management are most helpful and attend to all wants when needed. I enjoy the activities, we are always kept entertained. The home is always clean and tidy,
the cleaning staff are fantastic. I also really enjoy the food, the kitchen staff are very kind and cater to all likes and dislikes. I can not fault any of the staff, they really are amazing and make this house a home. And the management are absolutely faultless, they're really lovely ladies. I would recommend this home to absolutely anyone.

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Review from L C (Daughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at the Crest House Care Home for almost seven years.
During this time she has benefitted from the combined care and attention of all the staff. It has become her home where she feels safe and protected. Her health needs are taken care of which is of primary importance.
However, she has thrived (as much as she's able) as a result of the social programmes the staff members provide.
I have been kept informed of any changes that Mum has experienced which is very reassuring. Any time I've wanted to talk to Mum, video call or visit the staff have always been accomodating.
I have been both grateful and impressed at the efforts made at keeping their residents safe through the Covid pandemic.
I would recommend the Crest to anyone considering residential care in any capacity.

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Review from Julia C (Friend of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend regularly at the care home and she is always happy and contented. The staff are great and have so much interaction with the residents. The home is clean, tidy and they put so much effort into the care they give all their residents. I hope if I ever need to go into a home that I can
choose to come here.

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Review from S H (Friend of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Crest House Care Home really go out of their way to create a safe and positive atmosphere for the residents and have continued to do so even in the difficult times we’ve had lately!
There always seems to be lots of fun activities to keep everyone entertained and it has a real family atmosphere.
A lovely, clean, safe home with patient and attentive carers. Highly recommend!

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Review from Paul D (Friend of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a resident of Crest House Care Home for a number of years. They are more than happy with their care, are well looked after, kept entertained and are well fed (perhaps too much cake on birthdays!). For value of money I find it hard to fault, the rooms are well-kept ad tidy although
quite small. Laundry services are efficient and the management team always greet me with a warm welcome.

Reply from Ilker, Proprietor at Crest House Care Home

Hi Paul
Thank you so much for the wonderful review, everyone here works very hard and your kind words are really appreciated! We will look at the cake portions and make sure no one is over-fed too often! Just for information, we do have a wide selection of room sizes, all vary according to individual requirements and, of course, budgets. Thanks again and see you soon.

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Review from Paul G (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All-round excellent.

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Review from Lynn T (Next of Kin) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have made the resident extremely welcome - continued with high-quality care and support. He has never looked happier or healthier. Haven't ever had cause for concern or complaint. So happy to have found such a good home for him.

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Review from Jon (Regular Volunteer) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was involved in some voluntary work at Crest House. I made friends with a few of the residents and recently visited after I found out through the manager that residents can be visited in a designated sanitary room. It was great to see the residents and staff in such high spirits during the tough period
we are all going through. The team here really have been doing a great job and I can’t speak highly enough of their great work.

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Review from Ryan B (Son of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Crest House Care Home is an extremely well-run care home, with polite care staff at the helm.
Our relative who is a resident feels happy and content as they are looked after in every way possible.
The care home is looked after and incredibly clean, reassuring us that our relative is in safe
hands.

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Review from Hannah R (Friend of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crest House has provided a wonderful home for my friend. When I went to visit, they were having a lovely time playing bingo. The cake was yummy too. Lovely surroundings and super friendly staff. I felt very welcomed and happy that he is in such good hands during such a precarious time.

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Review from P B (Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been extremely pleased with the care and protection of our mum whilst being in the care of Crest. She was very happy to live amongst the friendly and caring team and loved the food. Her mobility was the only reason she had to leave.

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Review from Amie (Granddaughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandfather has received at Crest House has been incredible.
The staff have been so caring and accommodating under the circumstances of covid and given him a second family here.
Knowing this, it’s really helped our family to know he is well looked after and genuinely loved there, more
importantly, he is very happy. Thank you so much to all the wonderful staff we are so lucky grandad found a home like yours.

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Review from E B (Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice staff, good food and I like my room. No complaints.

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Review from S S (Friend of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly home with kind staff and efficient management. Met the owner many times and he is also very nice.
Clean rooms and good food. Always music playing and things going on.

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Review from C G (Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good staff and good home. Better than most and helpful to residents.

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Review from Kristy S (Great-Niece of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were met at the door by a very friendly cover who was delightful. Chef offered a drink which was appreciated. The home was warm and friendly and the staff attentive. Great Aunt is very happy there.

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Review from D V (Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very kind and caring.

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Review from Bryan W (Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after food very good.

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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Crest House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Crest House Care Home is calculated as follows: ( (123 Excellents x 5) + (16 Goods x 4) ) ÷ 139 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crest House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Aug 2025

Spacious and comfortable ground floor and 1st floor en-suite rooms are currently available. We have a passenger lift to all floors and very experienced and professional carers. If required, staff can provide an escort in the lift. Respite or Longer Term care, all individually tailored to your own requirements!

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Awards / Recognitions (3)

Meet the Team (1)

No image found

Lily Ripley

Job Title: Registered Manager

Joined: 2007

Hello and welcome!!


Please feel free to email or call me regarding our wonderful care home, Crest House. We are a residential care home of 21 rooms, for the over 65s, which has a very homely and friendly atmosphere. We offer short-term or longer care - whatever your residential needs are, I am sure we can cater to suit you!


I look forward to hearing from you.


Regards,


Lily.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crest House Care Home to verify any information. View our terms and conditions. Crest House Care Home has an Enhanced Service - more info.