Dalling House

Review of Dalling House Care Home, Crowborough.

The home i feel is being run at a professional level and I have always been informed of any health and welfare issues that need my involvement.

We are very happy with the home because my sister is extremely difficult to please, but she is really happy with this home. The owner has bent over backwards to ensure that my sister is happy, comfortable and all her needs are met. She has a great room and the staff are really attentive and helpful to ensure that she is happy and cared for. The food is very agreeable and the residents have a wonderful communal lounge to share and talk with each other. She is treated with real dignity and no problem is too great to fix.

My Mum moved into Dalling House in May directly from hospital. Her care since she has been in the home has been exemplary and my Mum has gone on to rebuild her mobility and strength. She often tells me about the food that she's been eating and how much she enjoys it. Recently joking that she should reduce what she's eating because she's putting on the weight (she previously lost before admission to hospital).

My husband and I visit when we can and have always found the staff to be very approachable and very caring. The home is always clean if somewhat dated.

My only criticism would be the lack of outside activities although I realise that this takes additional staffing and the related costs.

My mother has been a resident at Dalling House for five months, she has settled in extremely well. The staff have been amazing with my mum, they give her all the care and attention that she needs. I have always been informed of any problems relating to her health. I was worried about how my mum would settle into a care home environment and i can honestly say they made her feel at home from day one. Its a small care home with a homely feel, the food is home cooked, my mum always mentions how nice it is! They have activities through the week for all residents to participate and even a staff member paints her nails. Thank you all for all your care and support.

The food is good and appetising.

Thank you!

I needed to find a suitable local care home for my elderly sister who we had looked after in our own house for the last four and a half years. I wanted somewhere which was homely, not too large and where the residents were treated as people, not numbers, in a friendly environment. We checked out Dalling House and were delighted to find that it ticked all of our boxes. The staff are very helpful and accommodating, and my sister’s room is just right for her and she has her own furniture and bed, which makes her feel at home. The facilities are perfectly adequate for her needs and a doctor visits regularly so we know she is in good hands. Her room is always clean and tidy when we visit and she enjoys a choice of food. We are very happy with Dalling House.

My mother spent two years at Dalling House, until she recently passed away. We always found the staff helpful and friendly. We were always kept informed of any problems relating to Mum’s health etc. Being a small care home, it always had a homely atmosphere.

Thank you so much everyone. You are a wonderful team and having worked in several nursing homes, hospitals and private practices, I couldn't recommend you enough.

I found the resident care staff very helpful when arranging to get my mother ready and on time, so that I could take her out in the afternoons. The care staff are also very helpful at addressing any issues or requirements that need to be dealt with. I was also very grateful for a staff member to walk my mother to the local community hospital in a wheelchair to have an X-ray.

My 83-year-old sister-in-law has regular respite breaks about every 10 weeks and really enjoys her stays. She now looks forward to going and has built a good relationship with the staff who are all lovely and friendly. She enjoys the home-cooked food and always a choice if main meal not for you. Being a smaller home it is more homely which suits my sister-in-law well. The home also provides some activities for the residents giving them a break in routine and again seems to be enjoyed by those who can partake. The owner is also extremely helpful and does her best to facilitate the regular respite dates which we really appreciate as it gives us some time for ourselves. We will continue to book the respite breaks and gives us peace of mind to know my sister-in-law is well cared for. Thank you to all of you for your professional and caring support.

The Dalling House owner and all her staff have been so very friendly, caring, helpful and supportive for this to happen. I can’t thank them enough.

My mother has recently stayed at Dalling House for care while we were on holiday. From the moment we arrived, we were welcomed by kind, friendly staff, which straight away, put our minds at ease that she would be well looked after. There is a lovely, homely atmosphere. We were very happy with her bedroom and facilities. We have booked my mother in for more respite care later on in the year.

I was very worried about my wife going into care but all the staff at Dalling House have been outstanding. My wife loves it there and is very happy.

I would recommend Dalling House 100%. Thank you Dalling House.

My mum moved into Dalling House in July as her dementia became worse and she needed 24-hour care. The manager and her staff cared for my mum in a most professional way. My mum was only there for five weeks as she passed away on Thursday 19th August due to her condition. I can’t thank the staff enough for the kindness we received as a family whilst our mum deteriorated. We would highly recommend Dalling House for their kind and professional handling. Thank you.

My sister and I looked at many care homes for our mum, it’s not easy to find one that ticks all the boxes, but Dalling House definitely does, we’re extremely pleased and couldn’t be happier with the care and attention my mum has been getting from the very caring staff at Dalling House. My mum has dementia and is now immobile, it’s very comforting to know they are always there to attend to her needs, the facilities are excellent, as is the amazing home-cooked food, also good to know a GP and district nurse attend weekly. The staff and owner are really kind, nothing's too much trouble, overall, I would definitely recommend Dalling House!

Very pleasant stay, well cared for, food very good, staff very attentive and kind. I was there for respite and wouldn't hesitate to stay at Dalling House again. I would have preferred a shower and did not take part in any activities by my own choice.

Thank you so much for looking after my mum.

Couldn't fault the care given. Friendly, helpful staff. Always kept informed.