Dalling House is a relaxed friendly and welcoming care home for the elderly situated in the heart of Crowborough allowing easy access for visiting friends and family.
Dalling House is a double-fronted Victorian residence which benefits from all the usual facilities and amenities being so close to the town centre.
Dalling Houses dedicated staff provide high levels of care with a person-centred approach, ensuring all individual needs, requirements and preferences are met at all times in an immaculate residential setting.
Potential Residents are encouraged to spend a day at Dalling House, before making a final decision, without incurring any costs.
Group: Mr & Mrs D Scott
Person in charge: Vicky Clinch (Home Manager)
Local Authority / Social Services: East Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 19
Rooms with ensuite WC: 17
Weekly Charges Guide: Personal Care Single £575 – £750 (These prices are only a guideline, please contact Dalling House to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Dalling House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Dalling House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Dalling House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.476 for Dalling House is calculated as follows: ( (79 Excellents x 5) + (53 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 143 Ratings = 4.476
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Dalling House is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 6 Reviews ÷ 3.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Dalling House has a Review Score of 9.5 (9.476) from 12 Reviews
Review submitted from a Postal Card by Edward R (Son of Resident) on Thursday 30 November 2017. Relates to November 2017.
I spent 3 months in Dalling House myself after a cancer operation and everything was lovely. I visit twice a week every week. It's a lovely home.
How likely would you be to recommend Dalling House? Extremely Likely
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Review submitted from a Postal Card by J T (Daughter of Resident) on Wednesday 29 November 2017. Relates to November 2017.
My mother is in her 9th year at Dalling House. Last month October 2017 my mother was 100. The staff are caring and professional. The food is excellent.
My mother is treated with respect and dignity. She celebrated her 100th Birthday in Dalling House, they provided a wonderful tea and entertainment.
How likely would you be to recommend Dalling House? Extremely Likely
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Review submitted from a Postal Card by Colin T (Son of Resident) on Tuesday 28 November 2017. Relates to November 2017.
My mother is very happy at Dalling House she is always treated with kindness and respect.
How likely would you be to recommend Dalling House? Extremely Likely
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Review submitted from a Postal Card by Vivienne U (Sister of Resident) on Friday 24 November 2017. Relates to October 2017.
My sister has been in this home for a short while and I have noticed a difference in her. She is speaking and walking a lot better and joins in the activities where possible. The staff are really pleasant and do anything to help these people. I feel happy she is in such a nice home.
How likely would you be to recommend Dalling House? Extremely Likely
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Review submitted from a Postal Card by Sally B (Daughter of Resident) on Thursday 31 August 2017. Relates to August 2017.
Mum is now a resident at Dalling House after going into respite care as unable to cope at home. Dalling House has a really nice atmosphere and is very homely and friendly. I find all the staff very welcoming, caring and nothing is too much trouble, they're always very helpful and let me know if mum needs anything. I would definitely recommend Dalling House as an excellent care home.
How likely would you be to recommend Dalling House? Extremely Likely
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Review submitted from a Postal Card by N H (Daughter of Resident) on Tuesday 20 June 2017. Relates to June 2017.
Once again, a great experience visiting my mother. A potentially emotional situation has arisen regarding the illness of ones of my mother's friends and the staff were handling it brilliantly.
How likely would you be to recommend Dalling House? Extremely Likely
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Review submitted from a Postal Card by B D (Daughter-in-law of Resident) on Monday 19 June 2017. Relates to May 2017.
My first impression of Dalling House was a very homely friendly atmosphere. We were greeted with smiles and handshakes and offered refreshments. My mother-in-law was only at the home for 4 months but in that time she was treated with dignity and respect and very well looked after, all members of staff loved to do things for this person. Nothing was too much trouble and if I had any problems with my mother-in-law I only had to ask any member of staff or management and they would help me all they could. Every time we visited the home, we were always made extremely welcome.
How likely would you be to recommend Dalling House? Neither Unlikely or Likely
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Review submitted from a Postal Card by Winifred H (Granddaughter of Resident) on Monday 1 August 2016. Relates to August 2016.
My Grandmother went to Dalling House for a week's respite while I had a holiday. My Gran enjoyed her stay very much.
How likely would you be to recommend Dalling House? Extremely Likely
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Review submitted from a Postal Card by Cynthia P (Daughter of Resident) on Friday 29 July 2016. Relates to July 2016.
I made a very good choice choosing Dalling House for my mother. She's very happy there. The staff are very helpful and friendly. Everywhere is clean and tidy. There seems to be plenty of activities. The residents are very well looked after. I've never had any complaints and give the care home 10 out of 10.
How likely would you be to recommend Dalling House? Extremely Likely
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Review submitted from a Postal Card by S S (Wife of Resident) on Monday 18 July 2016. Relates to June 2016.
My husband was in Dalling House for 2 weeks respite, he was very happy, comfortable and well looked after and the food was good.
How likely would you be to recommend Dalling House? Likely
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Review submitted from a Postal Card by A B (Power of Attorney Solicitor of Resident) on Wednesday 6 April 2016. Relates to March 2016.
My friend has recently moved here. The staff have supported the "settling in period" very well.
Her personal hygiene has improved. They became aware of her particular needs and wants very quickly.
I was much relieved having her here as I was worried about her safety at her home.
How likely would you be to recommend Dalling House? Likely
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Review submitted from a Postal Card by John B (Son of Resident) on Friday 2 October 2015. Relates to September 2015.
The staff at Dalling House are excellent giving first class care to residents. Always make visitors welcome my mother had excellent care with them.
How likely would you be to recommend Dalling House? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Dalling House