Dalling House

Croft Road, Crowborough TN6 1HA
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9.5 43 Reviews
  • Dalling House, Crowborough
Dalling House is a relaxed friendly and welcoming care home for the elderly situated in the heart of Crowborough allowing easy access for visiting friends and family.

Dalling House is a double-fronted Victorian residence which benefits from all the usual facilities and amenities being so close to the town centre.

The dedicated staff provide high levels of care with a person-centred approach, ensuring all individual needs, requirements and preferences are met at all times in an immaculate residential setting.

Potential residents are encouraged to spend a day at Dalling House, before making a final decision, without incurring any costs.
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Care Provided by Dalling House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 20 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1200
  • RESPITE Self-Funded Residential Care: £950 – £990

These prices are only a guideline, please contact Dalling House to find out the exact price for your requirements.

Contact Dalling House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Dalling House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Aleksha Care Ltd
  • Privately Owned

Person in Charge

  • Paul Davies (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (20)

Visiting

  • Visitors are most welcome and encouraged

Parking

  • Parking is available onsite

Dalling House Reviews (43)

9.5

Dalling House has a Review Score of 9.5 (9.478) out of 10, based on 7 reviews in the last 2 years.
Over all time Dalling House has 43 reviews.

Overall Experience
  • 32
  • 10
  • 1
  • 0
  • 0
Date Published
  • 43
  • 3
  • 6
  • 7
  • 36
Reviewer Connection to Dalling House
  • 17
  • 7
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from S S (Wife of Resident) published on 1 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was in Dalling House for 2 weeks respite, he was very happy, comfortable and well looked after and the food was good.
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  • Treated with Dignity
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  • Value for Money
Review from A B (Power of Attorney of Resident) published on 20 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has recently moved here. The staff have supported the "settling in period" very well.
Her personal hygiene has improved. They became aware of her particular needs and wants very quickly.
I was much relieved having her here as I was worried about her safety at her home.
  • Facilities
  • Care / Support
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  • Treated with Dignity
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  • Value for Money
Review from John B (Son of Resident) published on 16 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Dalling House are excellent giving first class care to residents. Always make visitors welcome my mother had excellent care with them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.478)

Overview of Review Score

The Review Score of 9.5 (9.478) out of 10 for Dalling House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Dalling House is calculated as follows: ( (64 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 81 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Dalling House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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