Dalling House

Croft Road, Crowborough TN6 1HA
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9.2 40 Reviews
  • Dalling House, Crowborough
Dalling House is a relaxed friendly and welcoming care home for the elderly situated in the heart of Crowborough allowing easy access for visiting friends and family.

Dalling House is a double-fronted Victorian residence which benefits from all the usual facilities and amenities being so close to the town centre.

The dedicated staff provide high levels of care with a person-centred approach, ensuring all individual needs, requirements and preferences are met at all times in an immaculate residential setting.

Potential residents are encouraged to spend a day at Dalling House, before making a final decision, without incurring any costs.
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Care Provided by Dalling House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 20 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1200
  • RESPITE Self-Funded Residential Care: £950 – £990

These prices are only a guideline, please contact Dalling House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Aleksha Care Ltd

Person in charge

  • Paul Davies (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (20)

Dalling House Reviews (40)

9.2

Dalling House has a Review Score of 9.2 (9.245) out of 10, based on 4 reviews in the last 2 years.
Over all time Dalling House has 40 reviews.

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Reviewer Connection to Dalling House
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Review from Jill B (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum needed care following hospital admission with Covid. Dalling House gave a quick and personal response to the request for information. Staff were able to showrooms available via WhatsApp as we could not visit. Also gave info on staffing, activities, care provided and meals. They contacted the hospital
to get current medical notes and to assess if they could meet her needs. On arriving at Dalling House mum was settled into her room which staff had made homely with personal items we were able to take. Mum now very happy and clearly being well looked after as her health has greatly improved. Staff have taken time to send photos which have helped the family greatly. Am very impressed with the communication from home even though they must be very busy. We look forward to mum settling further and taking advantage of all Dalling has to offer. Thank you to everyone involved for their kindness and support.
Reply from Rawinder Basra, Owner at Dalling House

Thank you so much for your kind review. Moving a loved one into a care home is such a big decision to make so we are extremely pleased to hear that you are happy with the care and support our staff have been able to show. Your mum has been a pleasure to look after and get to know and has settled in very well. We look forward to welcoming you to visit your Mum at Dalling House very soon.

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Review from N D (Niece of Resident) published on 23 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I could not have been happier. No one ever wants to make the decision to recommend a relative goes into a care home because they can no longer cope. The staff at Dalling House seem to appreciate this and not only care for the residents but are very supportive of their families too.
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Review from M H (Sister of Resident) published on 10 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dalling House is a very homely and friendly care home. My sister came to Dalling House just before Christmas 2018. She was made very welcome and soon settled in.
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Review from S L (Niece of Resident) published on 10 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt spent the last two and a half years of her life in Dalling House. the home provided a very homely, caring environment. The staff were very friendly and approachable and offered excellent support to both my aunt and her family.
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Review from Susan H (Daughter of Resident) published on 6 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad who is a Dalling House resident, is well looked after. In early January he was poorly with a chest infection and Dalling House's staff were excellent in their care of him. He is encouraged to dress in the mornings and to join in activities. There was a problem with his damp wardrobe but this
was promptly remedied. Carers spend time with him which he loves, and now he is settled he is happy and content.
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Review from Cheryl B (Daughter of Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has such a very friendly atmosphere, my mum has settled in. The staff very caring and supportive to residents and family members. I am so pleased my mum is happy here and I know she is always safe and looked after and maintaining her independence.
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Review from Eve T (Daughter-in-law of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think it is a very good home, people are helpful and I think in general they all seem quite happy. But I do think they could look at the food and give more choice.
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Review from Joyce S (Niece of Resident) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The family are pleased and extremely grateful for the care given to our aunt. She has various medical problems which are treated efficiently and with dignity.
On our last visit, it was good to see residents taking part in bingo and a quiz.
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Review from N H (Daughter of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Dalling House for several years now and the care continues to be perfect for her.
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Review from Sally B (Daughter of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Dalling House since July 2017 and has settled in very well. The staff are very caring and helpful and nothing is too much trouble. I feel really happy mum is in such a friendly and nice home.
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Review from Edward R (Son of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent 3 months in Dalling House myself after a cancer operation and everything was lovely. I visit twice a week every week. It's a lovely home.
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Review from J T (Daughter of Resident) published on 13 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is in her 9th year at Dalling House. Last month October 2017 my mother was 100. The staff are caring and professional. The food is excellent.
My mother is treated with respect and dignity. She celebrated her 100th Birthday in Dalling House, they provided a wonderful tea and entertainment.
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Review from Colin T (Son of Resident) published on 12 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very happy at Dalling House she is always treated with kindness and respect.
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Review from Vivienne U (Sister of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in this home for a short while and I have noticed a difference in her. She is speaking and walking a lot better and joins in the activities where possible. The staff are really pleasant and do anything to help these people. I feel happy she is in such a nice home.
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Review from B D (Daughter-in-law of Resident) published on 3 July 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My first impression of Dalling House was a very homely friendly atmosphere. We were greeted with smiles and handshakes and offered refreshments. My mother-in-law was only at the home for 4 months but in that time she was treated with dignity and respect and very well looked after, all members of staff
loved to do things for this person. Nothing was too much trouble and if I had any problems with my mother-in-law I only had to ask any member of staff or management and they would help me all they could. Every time we visited the home, we were always made extremely welcome.
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Review from Winifred H (Granddaughter of Resident) published on 15 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Grandmother went to Dalling House for a week's respite while I had a holiday. My Gran enjoyed her stay very much.
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Review from Cynthia P (Daughter of Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I made a very good choice choosing Dalling House for my mother. She's very happy there. The staff are very helpful and friendly. Everywhere is clean and tidy. There seems to be plenty of activities. The residents are very well looked after. I've never had any complaints and give the care home 10 out
of 10.
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Review from S S (Wife of Resident) published on 1 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was in Dalling House for 2 weeks respite, he was very happy, comfortable and well looked after and the food was good.
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Review from A B (Power of Attorney of Resident) published on 20 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has recently moved here. The staff have supported the "settling in period" very well.
Her personal hygiene has improved. They became aware of her particular needs and wants very quickly.
I was much relieved having her here as I was worried about her safety at her home.
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Review from John B (Son of Resident) published on 16 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Dalling House are excellent giving first class care to residents. Always make visitors welcome my mother had excellent care with them.
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Current Review Score: 9.2 (9.245)

Overview of Review Score

The Review Score of 9.2 (9.245) out of 10 for Dalling House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.870 for Dalling House is calculated as follows: ( (40 Excellents x 5) + (6 Goods x 4) ) ÷ 46 Ratings = 4.87
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.375 Points relating to the number of positive Reviews for Dalling House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 4 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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