Dorley House

19/20 Bedfordwell Road, Eastbourne BN21 2BG

Group: St Michael's Care Homes Ltd

Person in charge: Daryl Winsor (Home Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Speech Impairment • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 25

Shared Rooms: 4

Rooms with ensuite WC: 24

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visiting times are not restricted to any time frames

Parking:

Parking available on site and off road free

Latest Care Quality Commission* Report on Dorley House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Dorley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Dorley House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.896 for Dorley House is calculated as follows: ( (43 Excellents x 5) + (5 Goods x 4) ) ÷ 48 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.955 Points relating to the number of positive Reviews for Dorley House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6.6 Target = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Dorley House has a Review Score of 8.9 (8.851) from 4 Reviews


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dorley House?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dorley House

  • Daughter of Resident/Service User
    3
  • Grandson of Resident/Service User
    1

The staff at Dorley House are exactly what you hope for in carers looking after your loved ones. My grandmother had a short stay there before passing away and was very well taken care of. The staff also supported us through this difficult time, so I cannot recommend them enough.

How likely would you be to recommend Dorley House? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Daryl Winsor, Manager at Dorley House responded to this review on 18 Sep 2017:

Thank-you Jetsun for your lovely review for Dorley House. Your grandmother was a pleasure to look after and were happy to be able to provide her last days with comfort.

My dad was resident in Dorley House until he sadly passed away. The staff were very caring and looked after my dad's every need. The care could not be faulted in any way right to the very end. Family and friends were always made very welcome when visiting.
My mother and I always felt like part of the family when we were there with dad. It gave us great peace of mind to know dad was in safe hands. I have had experience with other care homes and this one wins hands down over them in every way. I would not hesitate in recommending Dorley House to everyone.

How likely would you be to recommend Dorley House? Extremely Likely

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Average Rating:   5 out of 5

We all wish to say a big thank you to the wonderful staff and management for the excellent care mum received while living at Dorley house. I was lucky to witness all staff happy and respectful to every resident, every day with myself and family's being offered coffee, tea, snacks and hot meals when visiting. The hospitality was always excellent, mum said the staff worked so hard. Mum was very lucky to have her GP always available to visit when requested. The day mum was very poorly, the manager sat with her until I got there and called my brothers to come in. We sat for three days by her side until mums heart gave up on Wednesday 7th September 2016. Mum called Dorley house a 'home from home' and we have had a bench installed and inscribed with these words for the staff. Dorley house, excellent Residential Home.

How likely would you be to recommend Dorley House? Extremely Likely

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Average Rating:   5 out of 5

Both of my parents have been residents for nearly a year. They share a room but have very differing needs and these are met in full by the extremely caring and respectful staff. My mother can be very difficult at times due to her dementia but the staff are always patient.
My parents and the family are consulted about all aspects of their care and they attend monthly residents' meetings. At the last meeting, the residents were consulted about the format of the summer garden party which was held this week. They wanted a barbeque and entertainment. This was duly provided. It was a wonderful experience to see the staff dancing and eating and drinking with the residents. It happened to be my parents' wedding anniversary on the day and they were given a fantastic personalised homemade cake baked by the excellent chef.
My parents are very pleased to call Dorley House " home" and my brothers and I are extremely happy to know that they are settled and content.

How likely would you be to recommend Dorley House? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

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Average Rating:   4.6 out of 5

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