Dorley House

19-20 Bedfordwell Road, Eastbourne BN21 2BG
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9.7 31 Reviews
  • Dorley House, Eastbourne
Situated in the seaside town of Eastbourne, Dorley House provides residential care for up to 30 older people. There are some shared rooms available for couples and a lift to provide easy access to all bedrooms. 19 of the bedrooms are en-suite and all have sinks, telephone and television points.

The house has a sun lounge and dining room, as well as a large garden. Staff provide a choice of freshly prepared meals and daily activities to keep residents entertained.

The house is just a mile from the coast with bus access to the seafront, town centre and Eastbourne railway station.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250

These prices are only a guideline, please contact Dorley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Chalika Udugampola & Sharon Vincent (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Open
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Single Rooms with Ensuite Wet Room (25)

Visiting

  • Visiting times are not restricted to any time frames
    Please note during this pandemic that you ring and ask for more information.

Parking

  • Parking available on site and off road free

Dorley House Reviews (31)

9.7

Dorley House has a Review Score of 9.7 (9.706) out of 10, based on 14 reviews in the last 2 years.
Over all time Dorley House has 31 reviews.

Overall Experience
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Date Published
  • 31
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  • 14
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Reviewer Connection to Dorley House
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Total of 31, showing 21-31
Review from Helen S (Niece of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt was a resident at Dorley House for five and a half years and we have always felt that she has been part of a family. The staff made it clear from the start that it was her home. The staff were always welcoming and friendly. Food and refreshments were regular and of high quality. During lockdown,
the activities coordinator provided updates and photos and there were opportunities for virtual visits and planned in-person visits. Sadly in November Auntie became unwell and we cannot fault the care provided during the deterioration in her health. The compassion she received and the communication with family from the manager at this time was outstanding. We were incredibly thankful for the holistic approach taken by the team at Dorley House and for the care she received at the end of her life in her 'home'.
Reply from Alicja Klamann, Home Manager at Dorley House

Dear Helen,
Thank you so much for taking the time to review your experience of the home. It is great to have good news and I will be sharing this with the team. I wish you all the best. Kind regards.

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Review from Madeleine F (Daughter of Resident) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was placed into Dorley House care home at the beginning of the pandemic so still to this day I have not been able to visit inside, however, mum had stayed in a couple of other care homes for respite and was clearly not happy in them so I was concerned having not been inside Dorley House how suitable
it would be for her. It took mum a few weeks to settle and Dorley House put everything they could in place for her to help with this. Mum has now been there for 10 months and I am so happy with everything. I speak to mum regularly, the Management and the staff keep me up to date with how she is getting on with sleeping/eating etc and to top it all, the full-time activity lady goes out of her way to ensure all the residents are kept occupied which is exactly what mum needed being the busy body she is. The activity lady keeps me informed regularly about what she has been doing with mum and with the other residents and she ensures that the residents also get one to one time with her.
Reply from Pramod Bucktowar, Home Manager at Dorley House

Thank you for your nice review which much appreciated. I will share your views with the team.

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Review from Christine B (Niece of Resident) published on 25 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Dorley House enough. My aunt had to be admitted there the week prior to the Covid lockdown, straight from hopital. It was very distressing not to be able to visit her for the time she was there but the home did everything they could to keep us in touch with her with telephone and
Skype calls. Sadly she passed away in July but she was treated with such care and compassion during her stay. We were very impressed with the fact that the staff took time to find out her likes, dislikes, needs, hobbies etc as an individual resident. They also kept us very informed as to her condition. I will be forever grateful that during her last four months she was cared for by such a wonderful team.
Reply from Pramod Bucktowar, Home Manager at Dorley House

Thank you for your kind review. I will pass it on to the team. Much appreciated.

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Review from Suzie E (Daughter of Resident) published on 21 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care by the entire team was exemplary. I will be forever grateful to the new manager and his excellent team for all the care they gave our mum and us.
Reply from Pramod Bucktowar, Home Manager at Dorley House

Thank you for your kind review. Much appreciated. I will pass this on to the team.

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Review from Kate C (Daughter of Resident) published on 29 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Dorley House for a month for respite and my sisters and I were really pleased how nice it was. The manager and staff are very welcoming and proactive. My mother became very fond of the staff. The atmosphere is warm and happy and there is also a lovely garden. The food is excellent
and my mother went from hardly eating on her arrival to having a hearty appetite when she left. Like all the staff the chef is very friendly and approachable to discuss personal requirements.
When my mother was due to go back home she was looking forward to keeping in touch with the staff and friends she had made by going back regularly for the lunch and activity packages Dorley House offers. We all see this as a positive way for her to make the transition to becoming a permanent resident there, as everything will already be familiar and friendly to her when the time comes.
Reply from Pramod Bucktowar, Home Manager at Dorley House

Dear Kate, Thank you very much for your kind review. The team tries their best and ensures that the best possible support is provided to any resident who moves to Dorley. I'll pass on your kind review to them.

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Review from Sinna V (Brother of Resident) published on 26 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
On visiting my brother at Dorley House, I immediately got the sense that my brother was in the right place. The facility was very welcoming and the staff were very attentive and respectful to my brother as well as anyone visiting. The home was extremely clean and tidy. They always made sure that my
brother was taken care of with all of his needs. They provide a very safe and happy environment and work as a team. I would greatly recommend Dorley House.
Reply from Pramod Bucktowar, Home Manager at Dorley House

Thank you for your kind review. It is much appreciated.

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Review from Christobel F (Niece of Resident) published on 25 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was visiting my aunt who was having respite care at this home and was pleasantly surprised by the care provided at this wonderful facility. She was treated with extreme care and most of all, made to feel comfortable. The staff were very attentive and she was made to feel at home. It was comforting
to know that she was in a very safe and homely environment. I would definitely recommend this home to anyone looking for respite care. Thank you to the staff at Dorley House.
Reply from Pramod Bucktowar, Home Manager at Dorley House

Hello, thank you for your kind review. Much appreciated.

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Review from Jetsun W (Grandson of Resident) published on 18 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Dorley House are exactly what you hope for in carers looking after your loved ones. My grandmother had a short stay there before passing away and was very well taken care of. The staff also supported us through this difficult time, so I cannot recommend them enough.
Reply from Daryl Winsor, Manager at Dorley House

Thank-you Jetsun for your lovely review for Dorley House. Your grandmother was a pleasure to look after and were happy to be able to provide her last days with comfort.

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Review from Louise H (Daughter of Resident) published on 3 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was resident in Dorley House until he sadly passed away. The staff were very caring and looked after my dad's every need. The care could not be faulted in any way right to the very end. Family and friends were always made very welcome when visiting.
My mother and I always felt like part of
the family when we were there with dad. It gave us great peace of mind to know dad was in safe hands. I have had experience with other care homes and this one wins hands down over them in every way. I would not hesitate in recommending Dorley House to everyone.
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Review from Gwen C (Daughter of Resident) published on 26 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We all wish to say a big thank you to the wonderful staff and management for the excellent care mum received while living at Dorley house. I was lucky to witness all staff happy and respectful to every resident, every day with myself and family's being offered coffee, tea, snacks and hot meals when
visiting. The hospitality was always excellent, mum said the staff worked so hard. Mum was very lucky to have her GP always available to visit when requested. The day mum was very poorly, the manager sat with her until I got there and called my brothers to come in. We sat for three days by her side until mums heart gave up on Wednesday 7th September 2016. Mum called Dorley house a 'home from home' and we have had a bench installed and inscribed with these words for the staff. Dorley house, excellent Residential Home.
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Review from Chris K (Daughter of Resident) published on 9 September 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both of my parents have been residents for nearly a year. They share a room but have very differing needs and these are met in full by the extremely caring and respectful staff. My mother can be very difficult at times due to her dementia but the staff are always patient.
My parents and the family
are consulted about all aspects of their care and they attend monthly residents' meetings. At the last meeting, the residents were consulted about the format of the summer garden party which was held this week. They wanted a barbeque and entertainment. This was duly provided. It was a wonderful experience to see the staff dancing and eating and drinking with the residents. It happened to be my parents' wedding anniversary on the day and they were given a fantastic personalised homemade cake baked by the excellent chef.
My parents are very pleased to call Dorley House " home" and my brothers and I are extremely happy to know that they are settled and content.
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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Dorley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Dorley House is calculated as follows: ( (125 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 163 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dorley House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Chalika Udugampola

Job Title: Home Manager

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