What types of Care is High Broom Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at High Broom Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is High Broom Care Home to the centre of Crowborough?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

High Broom Care Home, High Broom Road, Crowborough, East Sussex TN6 3SL

Review from Stephen S (Friend of Resident) published on 21 April 2026 Submitted via Website • Report

Overall Experience

I recently visited my friend, an old neighbour, at Highbroom Care Home and came away truly impressed. It doesn't feel like a typical care home at all - more like a beautiful, welcoming hotel. The surroundings are stunning, and the whole place has a calm, uplifting atmosphere.

Every member of staff

I encountered was incredibly kind and caring. Even the management team took the time to say hello and chat, which made the visit feel very personal. It's clear they really care about both residents and visitors.

My friend is very happy there, which was lovely to see. He showed me some adorable ducklings the home had arranged for residents - such a thoughtful touch. He also mentioned that deer often visit the gardens, adding to the peaceful setting.

This is one of the most caring places I've visited, and somewhere I'd feel happy to be in the future. A massive well done to the whole team.

Reply from Karen Theobald, Home Manager at High Broom Care HomeThank you so much for your incredibly kind and thoughtful review. It truly means a great deal to us all here at High Broom.

We're delighted to hear that your visit left such a positive impression and that your friend is happy and settled with us and that's always the most important thing. Creating a warm, welcoming environment that feels more like a home than a traditional care setting is something we are very passionate about, so it's lovely to hear that this came across.

Our team take great pride in getting to know both our residents and their visitors, so your comments about the kindness and personal touches will mean a lot to everyone. And yes-the ducklings were a huge hit! We're so pleased you got to share in that special moment (and the occasional deer visits really do add to the magic of our surroundings).

Thank you again for taking the time to share your experience and for your kind words-they really do mean the world to us.

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Review from Sonia W (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report

Overall Experience

Highly recommend this home. Caring and dignified support was given to my Mum. Whilst her stay was unfortunately much shorter than hoped, she was really well looked after during her time there and particularly enjoyed the company in the lounge, the lovely food and the kind staff. Management were visible

and supportive. Thank you High Brooms.

Reply from Karen Theobald, Home Manager at High Broom Care HomeWe are so grateful for your kind words. It was a privilege to care for your Mum, even though her time with us was far shorter than anyone would have wished. Knowing that she enjoyed the companionship in the lounge, our home-cooked meals and, most importantly, the kindness of our team means the world to us.

At High Broom, dignity, compassion and presence are at the heart of everything we do, so your comments about the support and visible management are especially appreciated. We will be sure to share your feedback with the whole team and it will mean a great deal to them.

Please know that we are thinking of you and your family, and we remain grateful that you entrusted us with your Mum's care during her time with us.

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Review from J N (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

My mother was a resident at High Brom Care Home for nearly 5 years. She died in the home in November 2025. She was extremely happy there, felt very well cared for, and was keen to join in the many activities provided. The care staff and management were wonderful with her. The kitchen staff and cleaners

had very high standards. The activities coordinators are very caring and respectful.

Reply from Karen Theobald, Home Manager at High Broom Care HomeThank you so much for taking the time to write such a kind and thoughtful message about your mother and her time at High Broom. We were deeply saddened to hear of her passing in November, and please accept our sincere condolences to you and your family.

It truly means a great deal to us to know that your mother was happy here, felt well cared for, and enjoyed being part of the life and activities within the home. Your comments about our care team, management, kitchen, housekeeping, and activities staff will be shared with them all, as feedback like this is incredibly reassuring and uplifting for everyone involved.

It was a privilege for us to care for your mother over those years, and she will be remembered fondly by the team. Thank you again for your kind words and for entrusting us with her care.

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Review from Claire H (Daughter of Resident) published on 31 October 2025 Submitted via Website • Report

Overall Experience

Mum has been living at High Broom Care Home since May. The home is characterful and mum's bedroom is lovely with views over the beautiful grounds. Mum settled in immediately and enjoys all the varied activities including the singalongs, quizzes and bingo. She always compliments the food and I look forward

to receiving the weekly Herald newsletter which includes the menu for the week! Massive thanks to every single member of staff who are so caring, professional and realized quickly that mum has a great sense of humour. I enjoy visiting and am always welcomed warmly and offered refreshments. Communications are excellent and the Manager and all the staff always have time to answer any questions that might arise. It is so reassuring to know that mum is happy and well cared for, thank you.

Reply from Karen Theobald, Home Manager at High Broom Care HomeThank you so much for your lovely words. We're truly delighted to hear how well your mum has settled in and that she's enjoying life here at High Broom. It means so much to the whole team to know that our care, activities, and little touches like The Herald, make a difference.
Your appreciation will be shared with all the staff, who take great pride in ensuring every resident feels happy, comfortable, and valued. Thank you again for taking the time to share your experience and for your kind recognition of our team's efforts.

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Review from B S (Daughter of Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

My parent who has complex needs that vary day to day is well looked after by all staff members. The staff do their best to ensure that they are hydrated, fed and kept warm and clean with entertainment available.

Reply from Karen Theobald, Home Manager at High Broom Care HomeThank you for your thoughtful feedback. We really appreciate your kind words and are so pleased to hear that your parent is well cared for and supported by our team. We understand how important it is to meet individual and changing needs, and our staff work hard each day to ensure every resident feels comfortable, well-nourished, and valued.
Your recognition means a great deal to us all. Thank you for taking the time to share it.

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Review from Sue H (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report

Overall Experience

Dad's care at HB has been excellent from the moment we first walked through the door. Staff are always friendly and welcoming to me and very responsive to Dad's changing needs. There is always someone available to help when he needs it and he is treated with kindness and dignity by everyone at the home.

The house has been beautifully furnished, so it is homely and comfortable and the grounds are lovely. We enjoy walks in the grounds and Dad's great-grandchildren can play there while he watches them. My dad has his own furniture and pictures in his room which I'm sure help with the confusion of his dementia. It's been a huge relief for me to see him settled and so well cared for.

Reply from Karen Theobald, Home Manager at High Broom Care HomeThank you so much for your lovely words. Were truly delighted to hear how settled your dad feels at High Broom and that you and your family enjoy spending time here together. It means a great deal to our team to know their kindness and care make such a difference. Your feedback really does make us proud of what we do every day.
With best wishes,
Karen and all the team at High Broom Care Home

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Review from Richard D (Friend of Resident) published on 10 June 2025 Submitted via Website • Report

Overall Experience

A lovely old house set in a large garden. Always a welcome for visitors. A caring, friendly and compassionate community. My friend requires some patience and understanding and he is given it here by all staff.

Reply from Karen Theobald, Home Manager at High Broom Care HomeThank you so much for your kind words.Were truly touched by your thoughtful feedback. Creating a welcoming, compassionate environment is at the heart of everything we do, and its lovely to hear that your friend feels supported and understood by our team. Your recognition means a great deal to all of us here at High Broom.

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Review from Jayne M (Daughter of Resident) published on 25 February 2025 Submitted via Website • Report

Overall Experience

Mum thoroughly enjoys being in her new home and gets on very well with the staff. With her dementia, she stopped being happy but since being in the home she seems to be happy again.
My mother has recently been poorly. The lovely staff looked after her really well and were very good at keeping her

family up to date with her progress.

Reply from Karen Theobald, Home Manager at High Broom Care HomeThank you so much for sharing this lovely feedback.It means a great deal to know that your mum feels happy and settled in her new home. Supporting residents living with dementia in a way that brings comfort and joy is at the heart of what we do. We're also really pleased to hear that you felt well-informed and reassured during her recent illness. Our team is dedicated to providing compassionate care and clear communication, and your kind words are truly appreciated by us all.

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Review from Phil B (Son of Resident) published on 13 December 2024 Submitted via Website • Report

Overall Experience

From the moment I walked into High Broom Care Home, I was greeted by singing and was immediately impressed by the friendly, person-centred approach. Having visited numerous residential homes in my quest, I was struck by the dignity and respect shown to the residents, as well as their understanding of

each person's needs. The staff and management have the best interests of all residents in mind.
My father's condition is sadly degenerating, but the strong and genuine relationships I have built with the management and staff have allowed me to spend quality time with him, knowing that his care and dignity are maintained 24 hours a day. I feel free to spend as much time with my dad as I want and never feel like a burden. I have even become his representative during quiz games. The most important thing to me is my dad and maintaining his dignity. With the support of all the staff at High Broom, I find peace and comfort in achieving this. For that, I will always be eternally grateful.

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Review from Paul B (Resident) published on 25 November 2024 Submitted via Website • Report

Overall Experience

My father has now been in High Broom for nearly 18 months, and we can see the difference in him during this time. This is down to the care and support he receives from all the staff that work there. We have no concerns with the home and find the staff professional, hard working and friendly. If there

are any concerns, then the team contact us straight away and I feel we have a great relationship with the staff. There are plenty of activities for the residents and the food is good. We as a family, are pleased we choose High Broom Care Home.

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Review from J L (Daughter-in-law of Resident) published on 22 November 2024 Submitted via Website • Report

Overall Experience

High Broom is a lovely place - it has a warm, caring and homely atmosphere. Residents are treated with respect, and the emphasis is on what the resident wants/needs. The staff are excellent - friendly and efficient and the management team are very open, good communicators and innovative problem solvers.

We have great trust in High Broom and have never been let down. I wouldn't hesitate to recommend it, and frequently do!

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Review from Sheila B (Daughter of Resident) published on 14 November 2024 Submitted via Website • Report

Overall Experience

My mother has been at High Broom for a year now and is extremely happy with her choice. Everyone on the staff has been very helpful and has been meeting her every need and request. She loves being in the countryside and being able to watch the wildlife from her window has been a great pleasure for her.

She appreciates being able to walk around the grounds too. Her only worry has been that she will get too fat as the food is so wonderful. On our arrival when visiting we are always greeted by a staff member and offered a drink (and a biscuit!) which is so very welcoming. The management are very approachable, efficient and easy to communicate with and I can't praise them highly enough.

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Review from Kathryn G (Daughter of Resident) published on 8 November 2024 Submitted via Website • Report

Overall Experience

Mum moved into High Broom in February. We were lucky enough to get her into one of the cottages, suitable despite her dementia as they are secure and have a carer 24/7. The cottage is lovely, roomy and homely, and allowed her to bring more of her own belongings than if she just had a room. This helped

her feel at home straight away. She has a wonderful view of the lovely gardens from her sitting room, as well as her own private patio with flowerbeds. Brilliant for Mum as she was a keen gardener.
The staff are all really kind, friendly, efficient and really smiley which makes all the difference. They always have time for you and will do anything for you. This means that the atmosphere in the home is really happy and nurturing. The food is lovely, also varied; they make separate cakes for the diabetics at afternoon tea and are always careful to ensure that a good range of foods are given over the day. The twice daily activities are also fun and varied. We all feel it couldn't be better.

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Review from Richard R (Son of Resident) published on 5 November 2024 Submitted via Website • Report

Overall Experience

I am always made to feel welcome when I visit my mother. The grounds are very pleasant for walking in, with my mother. She is very carefully monitored and kindly treated. There are plenty of activities on offer.

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Review from Barry H (Power of Attorney of Resident) published on 5 November 2024 Submitted via Website • Report

Overall Experience

On visiting our relative, we are always made to feel very welcome. He has always been as happy as he can be, always well looked after, clean clothes and tidy.
The choice of food is excellent including afternoon tea that relatives are encouraged to join.
If any problems occur the home deals with them

and informs promptly.
They have wonderful activities and try to encourage residents to participate without badgering.
The manager is excellent and is always available for a chat.
All in all, we have never had any reservation in choosing High Broom Care Home.

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Review from Kate G (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report

Overall Experience

My mother was always opposed to 'going into a home' but following a bad fall, was forced to do so. We chose High Broom Care Home as it was one of the very few outstanding care homes in the area and it has been one of the best decisions we ever made. My mother is so happy there - is always praising the

staff who are just so kind and considerate, the food (which is extremely good and there is so much of it!) and the varied activities which she very much enjoys. High Broom thoroughly deserves its outstanding rating.

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Review from Wendy H (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report

Overall Experience

It's always a pleasure to visit Mum at High Broom Care Home. We are always made to feel welcome and always offered refreshments on arrival.
The home is lovely and warm and often decorated with seasonal items which have been made in the arts and crafts sessions. The menus are varied and the food looks

and smells delicious.
There are always activities going on which keep the residents engaged.
The staff are always happy to chat on how Mum is getting on and everyone seems to love the work they do in caring for the residents.
The home is set in beautiful surroundings and is very well maintained.

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Review from John S (Son of Resident) published on 29 October 2024 Submitted via Website • Report

Overall Experience

Very pleased with High Broom Care Home. A wonderful care home. I have visited weekly for over a year and I am continually impressed by the visible care and compassion shown by all the staff. Furthermore, the many and varied activities offered to residents are exceptional.

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Review from L C (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report

Overall Experience

My mother has resided at High Broom Care Home for almost four years. During that time, I have found the staff to be very kind and caring and they are extremely well-led by their excellent manager. High Broom is a very "homely" home and my mother is very content and settled there. Communications with

staff and manager are easy and any queries or problems are swiftly dealt with. I would definitely highly recommend High Broom.

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Review from T I (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report

Overall Experience

My parents have been living at High Broom Care Home for several years. Over that time, they have become frailer both mentally and physically. The staff at High Broom have been imaginative and compassionate in caring for them as their needs have changed, treating them as individuals and making them as

comfortable and secure as possible. I am very happy to know that they are in such a caring, professional environment and trust the staff to act in their best interests.