High Broom Care Home

High Broom Road, Crowborough TN6 3SL
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9.9 61 Reviews
  • High Broom Care Home, Crowborough
High Broom Care Home is full of character with bedrooms that vary in shape and size but all are pleasant and well proportioned.

All residents have their own room, most are single rooms but some are suitable for use by couples. All rooms have TV and telephone points and a 24-hour on-call bell. Most rooms are en-suite and a centrally located lift provides easy access to the first and second floors.

High Broom has a number of close care cottages that are built around a pleasant courtyard and provide a little more space and greater independence, coupled with the peace of mind of knowing that help is near at hand.

High Broom has extensive gardens, set in 32 acres of parkland, which can be enjoyed by all. The gardens are regularly visited by a wide variety of birds as well as deer, badgers, foxes, squirrels and rabbits.

Ramps, handrails and plentiful seating mean that residents can enjoy these beautiful surroundings all year round.
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Care Provided by High Broom Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1900

Included in the weekly fee:
Staff on duty 24/7
Housekeeping & Laundry
All meals
Activities
Heating

The price(s) shown are provided by the care home. Contact High Broom Care Home for full pricing details and T&Cs.

Contact High Broom Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact High Broom Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • QH High Broom Ltd
  • Privately Owned

Person in Charge

  • Karen Theobald (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome anytime.

Parking

  • Ample parking for guests of the care home.

High Broom Care Home Reviews (61)

9.9

High Broom Care Home has a Review Score of 9.9 (9.906) out of 10, based on 21 reviews in the last 2 years.
Over all time High Broom Care Home has 61 reviews.

Overall Experience
  • 59
  • 1
  • 1
  • 0
  • 0
Date Published
  • 61
  • 4
  • 8
  • 21
  • 40
Reviewer Connection to High Broom Care Home
  • 33
  • 12
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Angela S (Daughter of Resident) published on 2 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
High Broom Care Home is highly recommended. The staff and management are approachable, caring, professional and friendly. The home is set in spacious grounds with lovely views. There are numerous activities organised for the residents, which are varied and interesting. The personal care my mother receives
is both dignified and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for High Broom Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.906 for High Broom Care Home is calculated as follows: ( (222 Excellents x 5) + (23 Goods x 4) ) ÷ 245 Ratings = 4.906
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for High Broom Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

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Karen Theobald

Job Title: Home Manager Joined: 2003

Karen is our Home Manager.

No image found

Wioleta Urbaniak

Job Title: Head of Care Joined: 2006

Wioleta is our Head of Care.

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Ali Brooker

Job Title: Admin Joined: 2007

Ali is our administrator.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact High Broom Care Home to verify any information. View our terms and conditions. High Broom Care Home has an Enhanced Service - more info.