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All residents have their own room, most are single rooms but some are suitable for use by couples. All rooms have TV and telephone points and a 24-hour on-call bell. Most rooms are en-suite and a centrally located lift provides easy access to the first and second floors.
High...
Care Provided by High Broom Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Staff on duty 24/7
Housekeeping & Laundry
All meals
Activities
Heating
The price(s) shown are provided by the care home. Contact High Broom Care Home for full pricing details and T&Cs.
Contact High Broom Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- QH High Broom Ltd
- Private Owned
Person in charge
- Karen Theobald (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
Room Information
- Single Rooms (38)
Visiting
- Visitors are welcome anytime.
Parking
- Ample parking for guests of the care home.
High Broom Care Home Reviews (61)
High Broom Care Home has a Review Score of 9.9 (9.906) out of 10, based on 21 reviews in the last 2 years.
Over all time High Broom Care Home has 61 reviews.
My parents have been living at High Broom Care Home for several years. Over that time, they have become frailer both mentally and physically. The staff at High Broom have been imaginative and compassionate in caring for them as their needs have changed, treating them as individuals and making them as comfortable and secure as possible. I am very happy to know that they are in such a caring, professional environment and trust the staff to act in their best interests.
High Broom is fabulous for residents who are able to be downstairs and join in with the activities. So all started well, however, when, after a bout of Covid, her health and mind deteriorated and she didn’t want to leave her room we felt that she was rather ‘abandoned ‘ there. We understand she wasn’t easy as her dementia worsened, but she left there with severe dehydration, possible malnutrition and pressure sores. Her basic care needs were sadly not being met. Some of the staff are lovely, the food is very good (until it needs to be cut up for a resident) and I’m only writing this review so that others may be aware that if a resident is bed/room bound they may not receive the care and attention that they need.
We loved your home, had a walk around the grounds and activity centre, and went to the church service at 4 p.m. and they all loved it. My sister is in there for a month's respite care, she is blind and needs lots of help. The only thing she misses is her bath. If she ever needs to go into a home permanently she will choose you! We can't wait for our next visit.
My mother has been a resident at High Broom Care Home since November 2021. I am constantly grateful for the care she receives from every member of the staff and management of this wonderful home. I was recently invited to a relatives lunch and so experienced first hand the excellent quality of the food and the professionality of the staff in action. The home is more than outstanding, I wish I could rate it more than 5 stars. Excellent communication comes from the weekly 'High Broom Herald' keeping all residents and relatives up to date with the news of what has been happening and of future events planned for entertainment/care.
I have no complaints whatsoever, apart from the observation that there's far too much Rhododendron ponticum in the gardens - I'm an ecologist, and it is invasive.
My mum has just recently moved into High Brooms Care Home. She has settled in really well and this has been helped by her being well cared for by the friendly kind staff. The food is excellent and daily activities are keeping her stimulated and entertained which has improved her quality of life. As a family, we can phone any time and visit easily and feel very welcome by the staff. We could not have chosen a better place for our mum to be.
My Aunt has been in High Broom Care Home since September 2021 and is extremely happy. She did have some concerns about going into a home however, High Broom has made the transition from her own home to care, an absolute pleasure. Everyone is caring and nothing is too much trouble for any of the staff who are always happy to help. I would not hesitate to recommend High Broom to anyone considering going into care.
As a non resident I have confidence my mother will be cared for and looked after which is a great relief to me.
I know my mother has put on weight which was a concern this also tends to show a contented situation.
My parents, now aged 91 and 100, have been residents of High Broom since August 2016. The standard of care given is, in my view, outstanding. Residents are treated as individuals rather than as "cases", with unfailing respect and courtesy. Staff are of a very high standard so that one can have complete confidence in their knowledge of residents' needs and preferences. On more than one occasion when there has been a major medical emergency, the standard of care was potentially life-saving. The atmosphere is very good - one immediately senses that High Broom is essentially a kind place. The quality of management and communication is excellent. I was also very impressed by the way High Broom dealt with the Covid pandemic; the safety and wellbeing of the residents was paramount. I would unhesitatingly recommend High Broom to anyone looking for a high-standard care home.
High Broom is a beautiful grand house and when you walk in the homely atmosphere makes you feel so welcome. All of the staff at High Broom are caring, welcoming and friendly and I now recommend to all of my friends, I've even joked about booking a room as its more like a hotel than a Care Home.
The welcome I receive whatever time of the day is always welcoming and refreshments are always offered. Overall my Uncle is extremely happy. What more could I wish for.
From the initial contact and contract to the birthday cake and care lavished on my mother I have nothing but praise for the management and staff at High Broom Care Home. Set in beautiful grounds the place is a joy to visit.
Friendly and caring staff who keep us all well informed about the weekly activities and the menu. Lovely gardens and peaceful setting. I'm sure the ability to have some of her old furniture in her room has been reassuring for my mother.
I live in New Zealand and when I came home earlier this year my Nana had moved to High Broom Care Home. They were so helpful and friendly to me. The care they give my Nana is brilliant. Lovely staff and carers. They also have an excellent Facebook page which I love as I get to see my Nana in her day to day life. She is nearly 102 so she doesn’t have a smart phone and if I can’t get her on her landline the ladies at the office will check up on her for me. I was very impressed with the level of care given at High Broom Care Home and also how they treat the family members of the residents.
My mother came to High Broom Care Home to recover from an accident prior to rehabilitation. The home is beautifully situated in the forest with lovely grounds all around it. Communication with the managers is faultless and any requests/concerns are addressed immediately. My impression is that all of the staff want the residents to be happy whilst they are there and make real efforts to ensure that their needs are met as far as possible. The atmosphere is calm and staff members appear to work well together and have a positive and facilitative attitude. There are activities twice daily. My mother's room is very small but that may be because her stay this time is temporary and it is a shame that the grounds cannot be used more for fresh air for those who cannot independently make their way about. Friends and relatives are however always supported to go outside with the person they visit if they wish. All in all a good experience in difficult circumstances.
My sister has been in High Broom Care Home for the last 3 and 3/4 years nothing has been too much trouble from the manager and the team. My sister has sadly been in care for the past 50 years and this has been the place she has been the happiest in without a doubt. Well done team
Cannot praise High Broom Care Home enough, they are so kind and caring to all residents and I know my Mum is in the best hands. Staff are amazing always happy and available to discuss any concerns I may have. Communication is excellent as we receive a weekly e-mail with all the news of the week and activities the residents will be offered. I would definitely recommend High Broom to anyone thinking about looking for a care home for a loved one.
Mum moved into High Broom Care Home in April 2020. Since then we have been so pleased with the care given: the carers are very warm, caring and friendly and mum is treated with respect and as an individual. High Broom has a lovely happy, homely atmosphere, is spotless and well furnished and mum can look forward to a delicious menu every day as well as activities every single day of the week in the morning and afternoon. The management team is open and receptive to residents suggestions and the team works so well together with a sense of humour very much in evidence and that is shared with residents who seem very happy in their home. Mum often tells me how caring the staff are and how she is happy there. She is able to be as independent as she wishes with the knowledge that care is on hand when needed. I frequently recommend High Broom and I can think of nowhere else that I would rather have mum living.
Mum continues to enjoy friendly and caring attention at High Broom Care Home. We have all been through some very trying times over the last couple of years, yet no matter how busy they may be, the staff are always ready with a kind smile and encouraging words. I could name some of the carers we see most - but that would be unfair as they are all friendly and caring and seem to take the trouble to get to know the individual residents.
Cost of care is high of course when looked at comparted to pensions, but when compared to the cost of having regular visits by carers to mum's own flat - as was the case before she came to High Broom - the cost is little more but with much more care and attention included.
Hats off too to the management team; without motivational leadership and performance management, standards can easily slip - especially during times of turmoil. I would recommend High Broom to anyone looking for high-standard care.
We have experienced nothing but kindness from every single member of staff. My mother says it's a very happy home. The communication and transparency are very good. We particularly like the feedback we as relatives get following the managers weekly meeting with the residents.
The ambience at High Broom Care Home is warm and welcoming. The staff were attentive, caring and professional. Nothing was too much trouble. I cannot thank the staff enough at High Broom Care Home for their care and passion for looking after my father.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 December 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 10 Jul 2026
There were celebrations all around at High Broom Care Home in Crowborough as resident Mrs Doris Stainer recently celebrated the extraordinary milestone of her 100th birthday. A highlight of the...
- 26 Feb 2026
High Broom Care Home in Crowborough has proudly been accredited as a Veteran Friendly Framework (VFF) Care Home, recognising its strong commitment to supporting residents who have served in the...
- 01 Dec 2025
High Broom Care Home in Crowborough recently celebrated a special event, as residents, families, and team members gathered for the grand opening of the home’s elegant new dining space –...
There are no upcoming events for High Broom Care Home.
Awards / Recognitions (1)
- 31 Dec 2019Recipient: High Broom Care Home
Accreditations
There are no accreditations posted yet for High Broom Care Home.
Meet the Team (3)

Karen is our Home Manager.

Wioleta is our Head of Care.

Ali is our administrator.
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