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All residents have their own room, most are single rooms but some are suitable for use by couples. All rooms have TV and telephone points and a 24-hour on-call bell. Most rooms are en-suite and a centrally located lift provides easy access to the first and second floors.
High...
Care Provided by High Broom Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Staff on duty 24/7
Housekeeping & Laundry
All meals
Activities
Heating
The price(s) shown are provided by the care home. Contact High Broom Care Home for full pricing details and T&Cs.
Contact High Broom Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- QH High Broom Ltd
- Private Owned
Person in charge
- Karen Theobald (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
Room Information
- Single Rooms (38)
Visiting
- Visitors are welcome anytime.
Parking
- Ample parking for guests of the care home.
High Broom Care Home Reviews (61)
High Broom Care Home has a Review Score of 9.9 (9.906) out of 10, based on 21 reviews in the last 2 years.
Over all time High Broom Care Home has 61 reviews.
All the staff are so kind and attentive, giving him space to sit in the garden with his newspaper and a cup of tea, often with one of the resident cats on his lap, enjoying the bird song and frequent sightings of a fox or deer.
We all had peace of mind knowing that medication, doctor and optician visits were taken care of on site, allowing us to chat and hear Dad laugh again.
Receiving the High Broom Herald every week allowed us to feel part of the community and the impressive updates on social events, renovation, staff training, technical innovation and delicious food!
Bravo and thankyou to all the team!
Your lovely description of him enjoying the garden, the wildlife, and one of our...
I recently visited my friend, an old neighbour, at Highbroom Care Home and came away truly impressed. It doesn't feel like a typical care home at all - more like a beautiful, welcoming hotel. The surroundings are stunning, and the whole place has a calm, uplifting atmosphere.
Every member of staff I encountered was incredibly kind and caring. Even the management team took the time to say hello and chat, which made the visit feel very personal. It's clear they really care about both residents and visitors.
My friend is very happy there, which was lovely to see. He showed me some adorable ducklings the home had arranged for residents - such a thoughtful touch. He also mentioned that deer often visit the gardens, adding to the peaceful setting.
This is one of the most caring places I've visited, and somewhere I'd feel happy to be in the future. A massive well done to the whole team.
Thank you so much for your incredibly kind and thoughtful review. It truly means a great deal to us all here at High Broom.
We're delighted to hear that your visit left such a positive impression and that your friend is happy and settled with us and that's always the most important thing....
Highly recommend this home. Caring and dignified support was given to my Mum. Whilst her stay was unfortunately much shorter than hoped, she was really well looked after during her time there and particularly enjoyed the company in the lounge, the lovely food and the kind staff. Management were visible and supportive. Thank you High Brooms.
We are so grateful for your kind words. It was a privilege to care for your Mum, even though her time with us was far shorter than anyone would have wished. Knowing that she enjoyed the companionship in the lounge, our home-cooked meals and, most importantly, the kindness of our team means the...
My mother was a resident at High Brom Care Home for nearly 5 years. She died in the home in November 2025. She was extremely happy there, felt very well cared for, and was keen to join in the many activities provided. The care staff and management were wonderful with her. The kitchen staff and cleaners had very high standards. The activities coordinators are very caring and respectful.
Thank you so much for taking the time to write such a kind and thoughtful message about your mother and her time at High Broom. We were deeply saddened to hear of her passing in November, and please accept our sincere condolences to you and your family.
It truly means a great deal to us to know...
Mum has been living at High Broom Care Home since May. The home is characterful and mum's bedroom is lovely with views over the beautiful grounds. Mum settled in immediately and enjoys all the varied activities including the singalongs, quizzes and bingo. She always compliments the food and I look forward to receiving the weekly Herald newsletter which includes the menu for the week! Massive thanks to every single member of staff who are so caring, professional and realized quickly that mum has a great sense of humour. I enjoy visiting and am always welcomed warmly and offered refreshments. Communications are excellent and the Manager and all the staff always have time to answer any questions that might arise. It is so reassuring to know that mum is happy and well cared for, thank you.
Your appreciation...
My parent who has complex needs that vary day to day is well looked after by all staff members. The staff do their best to ensure that they are hydrated, fed and kept warm and clean with entertainment available.
Thank you for your thoughtful feedback. We really appreciate your kind words and are so pleased to hear that your parent is well cared for and supported by our team. We understand how important it is to meet individual and changing needs, and our staff work hard each day to ensure every resident...
Dad's care at HB has been excellent from the moment we first walked through the door. Staff are always friendly and welcoming to me and very responsive to Dad's changing needs. There is always someone available to help when he needs it and he is treated with kindness and dignity by everyone at the home. The house has been beautifully furnished, so it is homely and comfortable and the grounds are lovely. We enjoy walks in the grounds and Dad's great-grandchildren can play there while he watches them. My dad has his own furniture and pictures in his room which I'm sure help with the confusion of his dementia. It's been a huge relief for me to see him settled and so well cared for.
With best wishes,
Karen and all the team at High Broom Care Home
A lovely old house set in a large garden. Always a welcome for visitors. A caring, friendly and compassionate community. My friend requires some patience and understanding and he is given it here by all staff.
Thank you so much for your kind words.Were truly touched by your thoughtful feedback. Creating a welcoming, compassionate environment is at the heart of everything we do, and its lovely to hear that your friend feels supported and understood by our team. Your recognition means a great deal to all of us here at High Broom.
My mother has recently been poorly. The lovely staff looked after her really well and were very good at keeping her family up to date with her progress.
Thank you so much for sharing this lovely feedback.It means a great deal to know that your mum feels happy and settled in her new home. Supporting residents living with dementia in a way that brings comfort and joy is at the heart of what we do. We're also really pleased to hear that you felt...
My father's condition is sadly degenerating, but the strong and genuine relationships I have built with the management and staff have allowed me to spend quality time with him, knowing that his care and dignity are maintained 24 hours a day. I feel free to spend as much time with my dad as I want and never feel like a burden. I have even become his representative during quiz games. The most important thing to me is my dad and maintaining his dignity. With the support of all the staff at High Broom, I find peace and comfort in achieving this. For that, I will always be eternally grateful.
My father has now been in High Broom for nearly 18 months, and we can see the difference in him during this time. This is down to the care and support he receives from all the staff that work there. We have no concerns with the home and find the staff professional, hard working and friendly. If there are any concerns, then the team contact us straight away and I feel we have a great relationship with the staff. There are plenty of activities for the residents and the food is good. We as a family, are pleased we choose High Broom Care Home.
High Broom is a lovely place - it has a warm, caring and homely atmosphere. Residents are treated with respect, and the emphasis is on what the resident wants/needs. The staff are excellent - friendly and efficient and the management team are very open, good communicators and innovative problem solvers. We have great trust in High Broom and have never been let down. I wouldn't hesitate to recommend it, and frequently do!
My mother has been at High Broom for a year now and is extremely happy with her choice. Everyone on the staff has been very helpful and has been meeting her every need and request. She loves being in the countryside and being able to watch the wildlife from her window has been a great pleasure for her. She appreciates being able to walk around the grounds too. Her only worry has been that she will get too fat as the food is so wonderful. On our arrival when visiting we are always greeted by a staff member and offered a drink (and a biscuit!) which is so very welcoming. The management are very approachable, efficient and easy to communicate with and I can't praise them highly enough.
The staff are all really kind, friendly, efficient and really smiley which makes all the difference. They always have time for you and will do anything for you. This means that the atmosphere in the home is really happy and nurturing. The food is lovely, also varied; they make separate cakes for the diabetics at afternoon tea and are always careful to ensure that a good range of foods are given over the day. The twice daily activities are also fun and varied. We all feel it couldn't be better.
I am always made to feel welcome when I visit my mother. The grounds are very pleasant for walking in, with my mother. She is very carefully monitored and kindly treated. There are plenty of activities on offer.
The choice of food is excellent including afternoon tea that relatives are encouraged to join.
If any problems occur the home deals with them and informs promptly.
They have wonderful activities and try to encourage residents to participate without badgering.
The manager is excellent and is always available for a chat.
All in all, we have never had any reservation in choosing High Broom Care Home.
My mother was always opposed to 'going into a home' but following a bad fall, was forced to do so. We chose High Broom Care Home as it was one of the very few outstanding care homes in the area and it has been one of the best decisions we ever made. My mother is so happy there - is always praising the staff who are just so kind and considerate, the food (which is extremely good and there is so much of it!) and the varied activities which she very much enjoys. High Broom thoroughly deserves its outstanding rating.
The home is lovely and warm and often decorated with seasonal items which have been made in the arts and crafts sessions. The menus are varied and the food looks and smells delicious.
There are always activities going on which keep the residents engaged.
The staff are always happy to chat on how Mum is getting on and everyone seems to love the work they do in caring for the residents.
The home is set in beautiful surroundings and is very well maintained.
Very pleased with High Broom Care Home. A wonderful care home. I have visited weekly for over a year and I am continually impressed by the visible care and compassion shown by all the staff. Furthermore, the many and varied activities offered to residents are exceptional.
My mother has resided at High Broom Care Home for almost four years. During that time, I have found the staff to be very kind and caring and they are extremely well-led by their excellent manager. High Broom is a very "homely" home and my mother is very content and settled there. Communications with staff and manager are easy and any queries or problems are swiftly dealt with. I would definitely highly recommend High Broom.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 December 2019Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 10 Jul 2026
There were celebrations all around at High Broom Care Home in Crowborough as resident Mrs Doris Stainer recently celebrated the extraordinary milestone of her 100th birthday. A highlight of the...
- 26 Feb 2026
High Broom Care Home in Crowborough has proudly been accredited as a Veteran Friendly Framework (VFF) Care Home, recognising its strong commitment to supporting residents who have served in the...
- 01 Dec 2025
High Broom Care Home in Crowborough recently celebrated a special event, as residents, families, and team members gathered for the grand opening of the home’s elegant new dining space –...
There are no upcoming events for High Broom Care Home.
Awards / Recognitions (1)
- 31 Dec 2019Recipient: High Broom Care Home
Accreditations
There are no accreditations posted yet for High Broom Care Home.
Meet the Team (3)

Karen is our Home Manager.

Wioleta is our Head of Care.

Ali is our administrator.
Frequently Asked Questions about High Broom Care Home
What types of Care is High Broom Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does High Broom Care Home have?
There are 38 Single Rooms.
What are the Facilities & Services at High Broom Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is High Broom Care Home to the centre of Crowborough?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact High Broom Care Home to verify any information. View our terms and conditions. High Broom Care Home has an Enhanced Service -more info.