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Millcroft Carehome

Vines Cross Road, Horam, Heathfield, East Sussex TN21 0HF
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Millcroft Carehome, Heathfield
Millcroft Carehome, Heathfield
Millcroft Carehome, Heathfield

Millcroft is a residential care home registered by the CQC offering accommodation and personal care for a maximum of 24 older people.

The home specialises in providing person-centred care to older people in a friendly environment with plenty of places to relax, the purpose-built home has the needs of older people in mind. Whether outside in the garden, or indoors in the dining room or conservatory, the home provides a safe...  

Care Provided by Millcroft Carehome

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£900 - £1,260£900 - £1,260
Residential Dementia Care£980 - £1,360£980 - £1,360

The following fees are only guidelines, please call the home for further details. Care fees differ depending on care needs and room size

Contact Millcroft Carehome to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Cynthia Viloria(Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Single Rooms with ensuite Wet Room (16)

Visiting

  • Millcroft has an open friendly visiting policy. Special occasions such as birthdays are catered for and outside stimuli encouraged. All are welcome to come, please do not hesitate to get in touch for discussion and arrange a viewing if required.

Parking

  • Wide parking spaces available.

Millcroft Carehome Reviews (50)

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9.9

Millcroft Carehome has a Review Score of 9.9 (9.855) out of 10, based on 18 reviews in the last 2 years. Over all time Millcroft Carehome has 50 reviews.

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Review from Paul M (Son of Resident) published on 16 April 2026 Submitted via Postal Card
Overall Experience

I can't speak highly enough of the care, support and compassion of the staff at Millcroft Carehome. My mother is now happier and more settled than she has ever been since the passing of my father. Thank you for everything you do on a daily basis.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for taking time to do a review, we appreciate the kind words- From Millcroft team

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Review from S R (Resident / Service User) published on 5 March 2026 Submitted via Postal Card
Overall Experience

The place is good. We go out on a minibus everyone enjoyed. I like my room. The food is lovely.

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Review from John T (Regular Volunteer) published on 4 March 2026 Submitted via Postal Card
Overall Experience

I have worked at Millcroft for over 7 years. All residents seem happy and well cared for. All individual needs are provided. I can't comment on value for money because I know the costs.

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Review from Janet F (Daughter of Resident) published on 3 March 2026 Submitted via Postal Card
Overall Experience

My mum has had the best of care at Millcroft. The staff continue to go the extra mile to ensure she is comfortable and has her dignity. I am kept informed of any changes in my mums care.

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Review from Michael B (Nephew of Resident) published on 11 October 2025 Submitted via Postal Card
Overall Experience

My aunt is very happy in Millcroft, enjoys going out in the minibus at least twice a week. She also enjoys the activities, bingo etc. The staff and management are so helpful.

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Review from Margaret E (Resident / Service User) published on 6 October 2025 Submitted via Postal Card
Overall Experience

Someone always around to help. Caring. Concerned for wellbeing and health. Sense of humour. Assistance with medical appointments.

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Review from T G (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card
Overall Experience

If you could choose anywhere - choose Millcroft. Family feeling with consistent, friendly and professional staff. Everyone is so welcoming and the added bonus of varied activities. Mum is wholly settled and tells me every time I visit how much she enjoys the food!

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for the lovely feedback, we will continue to provide high standard of care.

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Review from T C (Granddaughter of Resident) published on 1 October 2025 Submitted via Website
Overall Experience
Grandma is very happy - I always find the staff warm & welcoming- Millcroft has lots of activities that she enjoys with the added bonus of trips in the minibus - all the other residents seem happy and chatty & the food looks good too - GMa always says how she enjoys it especially as she doesn't need to cook
Grandma struggled at home with isolation and now has an extended 'family' with all the staff and other residents

My mum is also pleased that Millcroft take such good care of GMa - thank you!!

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for the lovely feedback I will pass this on to the team, its highly appreciated

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Review from Jane P (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card
Overall Experience

The great kindness and care shown to my mother has surpassed my expectations. Mum’s sadly unexpected, rapid decline has not diminished, only increased the care and support both she and I have received at a very difficult and emotional time. The wonderful “family atmosphere “ has contributed to all aspects of mum’s care, and I couldn’t wish for more. Thank you all.

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Review from Jo E (Friend of Resident) published on 18 September 2025 Submitted via Postal Card
Overall Experience
I was invited to a barbecue at Millcroft by three residents who I visit regularly. It was a brilliant afternoon in every way, a magician entertaining, attentive staff and happy residents. The food which was prepared was fabulous something for everyone and plenty of variety. Nothing was too much trouble for the staff. It was like one big happy family.
I have visited Millcroft a number pf occasions over the past year and it is one of the loveliest and friendliest homes I have been to.

Well done everyone.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for the lovely words- I will pass this to the team

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Review from B B (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card
Overall Experience

From the first day mum moved into Millcroft Care Home she has been fully supported with kindness and care. This has also extended to the wider family. There is a welcoming family atmosphere which is a credit to all the staff working there. I have no hesitation in recommending this care home.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Millcroft team appreciates your feedback. Thank you

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Review from S B (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card
Overall Experience

I can't say enough about the caring staff at Millcroft and, in particular, the care home manager. The support provided during the difficult time of my Dad's passing was Phenomenal. The care home is very well run, it has the feeling of a home where everyone is welcomed + lo loved. All the residents are happy and well-cared for. I thank all the staff from the bottom of my heart, from the manager to the caregivers to the cleaners & tea/coffee deliverers

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Review from C B (Friend of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

The minute the door was opened I felt at home. The staff for to keep me extremely quick and detected me like family. Individual residents appear to be studied and treated according to their particular circumstances.

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Review from Barbara M (Friend of Resident) published on 21 January 2025 Submitted via Postal Card
Overall Experience

On arrival, there is always a welcoming smile and greeting from the staff. I am always informed as to where my friend can be found. There is always a cup of tea and biscuits on offer. If I am visiting at meal times there is always an offer to join my friend at the table and have been offered soup and sandwiches, which is very much appreciated. I have offered to pay for them but it has been declined. My friend and other residents always appear clean, dressed nicely and happy. The home is always clean with no apparent odours and there is always someone around if you need help or advice.

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Review from D R (Brother of Resident) published on 18 November 2024 Submitted via Postal Card
Overall Experience

Millcroft is a safe and secure environment with a warm and friendly atmosphere. My sister receives all the care she needs and seems very happy here.

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Review from D M (Resident / Service User) published on 9 September 2024 Submitted via Postal Card
Overall Experience

Happy place to be.

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Review from Justin H (Son of Resident) published on 4 September 2024 Submitted via Website
Overall Experience

My mother has been a resident at Millcroft Care Home for a number of years and the staff are always helpful in providing the care and support she needs. I would highly recommend this place for any family looking to move their loved ones into a care home.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Hi, thank you for the words, I will pass this on to the team.

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Review from Rachel D (Wife of Resident) published on 20 August 2024 Submitted via Website
Overall Experience

My husband has lived at Mill Croft for several years, during which time his needs have changed significantly, however, the staff have been fantastic and have gone out of their way to care for him at all times. The staff always appear cheerful, caring, helpful and treat him with dignity and respect. He receives regular visits and treatment from the chiropodist - arranged by Millcroft and health care as necessary. The staff keep me informed of any changes and contact me if they have any concerns. They are always very welcoming to me when I visit and always appear cheerful and friendly. The home always feels homely, appears spotlessly clean, is decorated tastefully and always smells clean and fresh. The garden is lovely and has a lovely view over a tree-covered hillside, which is very relaxing and therapeutic.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you so much for the kind words. From all of us here at Millcroft.

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Review from Justin G (Son of Resident) published on 18 April 2024 Submitted via Website
Overall Experience

The manager and her team were just wonderful for the brief period our mother was a resident at the home. The standard of care was exemplary and we will always be thankful for the way in which Mum's last few weeks were handled.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Thank you.

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Review from Wendy B (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

Millcroft was the only care home we wanted our mother to go to. We knew friends that had been very happy there. Our mother has been there for seven months and settled in straight away. The staff are lovely, very caring. Always there to talk, to tell of any events that may have happened or be happening. All staff are friendly and have time for you. There are regular activities going on in the lounge, from bingo to sing-a-longs. Minibus rides out each week, a lovely garden to sit in. While sitting out last summer my mother heard an ice cream van in the distance and said it would be lovely if it came here. The manager arranged for it to come the following Sunday! Nothing is too much trouble. The loveliest home.

Reply from Cynthia Viloria, Manager at Millcroft Carehome
Hi Wendy,

Thank you for the lovely feedback! I will pass it over to the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 September 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Millcroft Carehome.

Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Millcroft Carehome.

Accreditations

There are no accreditations posted yet for Millcroft Carehome.

Meet the Team (2)

Cynthia Viloria
Cynthia ViloriaJob Title:Senior Home ManagerJoined: 2008

Care is my passion, I am working in care industry for more than 15 years now and work my way up to become a registered manager. I promote a calm and unique culture which resembles the home as ONE big family.

Laura Harvey
Laura HarveyJob Title:Deputy ManagerJoined: 2014

I treat the residents as my own. I am working in the care industry for more than 10 years now. I work well with everyone and I am proud to say that our team are very caring and committed to our residents.

Frequently Asked Questions about Millcroft Carehome

What types of Care is Millcroft Carehome registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Millcroft Carehome have?

There are 24 Single Rooms.

What are the Facilities & Services at Millcroft Carehome?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Millcroft Carehome to the centre of Heathfield?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millcroft Carehome to verify any information. View our terms and conditions. Millcroft Carehome has an Enhanced Service -more info.