Mountside Residential Home

9/11 Laton Road, Hastings TN34 2ET
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9.8 56 Reviews
  • Mountside Residential Home, Hastings
At Mountside care isn’t led by routines; it’s led by relationships. They know the small details that make a big difference; a favourite story, a preferred cup of tea, or a shared joke that brings a smile. It’s these everyday moments of connection that turn care into true companionship that feels like a family home.

Here, life is about more than just living comfortably, it’s about truly belonging. At Mountside Care Home every resident is recognised as an individual with their own history, passions, and hopes.

The home takes the time to get to know you, ensuring your days are filled with the things you love most while encouraging you to explore new experiences at your own pace.

Whether you’re looking for the very best in residential care, dementia support, or a short-term respite stay, you’ll find a warm welcome and a highly skilled, compassionate team ready to support you.

Mountside is a place where you can feel safe, valued, and part of something special. The philosophy at Mountside Care Home goes beyond a standardised approach; they believe in understanding each resident's unique needs and preferences to provide customised care.

Choose Mountside for a care experience that values individuality and fosters a nurturing environment for every resident.
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Care Provided by Mountside Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1500
  • Self-Funded Residential Dementia Care: £1000 – £1500
  • RESPITE Self-Funded Residential Care: £1200 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1200

These prices are only a guideline, please contact Mountside Residential Home to find out the exact price for your requirements.

Contact Mountside Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Mountside Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Lisa Wilde (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (19)

Visiting

  • Mountside is open for visiting at anytime for family and friends. The Manager and staff will spend time showing you the Home or simply drop in for a coffee

Parking

  • Mountside has a large car park to the front of the building that can be used by family and visitors.

Mountside Residential Home Reviews (56)

9.8

Mountside Residential Home has a Review Score of 9.8 (9.761) out of 10, based on 21 reviews in the last 2 years.
Over all time Mountside Residential Home has 56 reviews.

Overall Experience
  • 47
  • 7
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Date Published
  • 56
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Reviewer Connection to Mountside Residential Home
  • 12
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  • 9
  • 5
  • 3
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  • 2
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Total of 56, showing 21-40
Review from Jeremy D (Son-in-law of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was at Mountside, and as a family, we were really happy with everything. The activities were great, and he had a lot of fun. Also, we could see so much on their social media site, and it gave us things to talk about with him on the phone. I would definitely recommend.
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Review from Peter S (Nephew of Resident) published on 3 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunty was here on respite. Really nice place, friendly staff, good food (so she tells me). I visited once and everyone seemed happy and relaxed. Would not hesitate to recommend it. Everyone does a great job.
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Review from John C (Relative of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to visit the other day and felt compelled to leave a review. I just read an article in the newspaper about people being forced out of hospitals and into care homes. Well from my experience at Mountside, I just want to ask why that’s a bad things? My great-aunt has been in hospital many times
over the last few years and it’s always terrible and she always cries about wanting to go home. But since she’s been at Mountside, she’s so happy and free and is getting so much help and support. These guys are doing a fantastic job and we really should be highlighting what a fantastic place it is!
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Review from L M (Daughter of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care for my father at Mountside is exceptional. The carers really care, and the management is on hand to answer any questions and help where appropriate. The admin team are also very friendly and helpful. The food is delicious. The entertainment programme is stimulating. I would recommend
this care home to anyone.
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Review from Lara B (Friend of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Mountside approximately 6 months ago. This was a difficult move for my mum, due to her declining mobility and dementia, in addition to the difficulties she experiences with her mental health. It took Mum some time to come to terms with her new home and to settle and she could become
frustrated with staff. However, at all times she has been treated with the utmost care and respect by all members of staff.
Staff members have also been good at keeping me up to date on matters and they are always so friendly when I go to visit mum.
I cannot thank Mountside enough for their care of mum, it has been a huge weight off my mind to know how well she is being looked after.
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Review from Kelvin S (Son of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has resided at Mountside Residential Home for five years now. The management and staff has totally changed over the past three years. Covid was worrying however we were able to talk to Mum via video calls. The staff kept us informed how Mum was doing and we could get things she needed for her daily
routine, although we could not visit. We visit Mum on a regular basis now and we’ve always found the home clean and the food menu is varied. You can pop in at any time to visit. They have games, films, bingo, singsongs and craft afternoons which Mum can join in if she wants. Having to go into a care home is not ideal but Mum couldn’t cope on her own and needed constant help. We know she is cared for by the staff and has banter with them on her good days. Her room is lovely and she’s able to have her family photos around her. I am very happy to recommend Mountside Residential Home. If Mum's happy so our we.
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Review from A E (Son of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Mountside for three years. He has always been well cared for and is happy with his life at the home. He enjoys the food particularly. He has a very nice room and is very comfortable. All the staff are very caring and considerate. I have peace of mind to know that he is in a safe,
caring environment. I have recommended the home to lots of people.
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Review from Gill S (Daughter of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very happy there because she feels safe. It is very friendly staff go the extra mile and provide a wide range of activities. The room is lovely with a lovely view of beautiful grounds. I'm glad we chose this home. Mum also loves the little dog who is very friendly.
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Review from John F (Son of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is at Mountside and is really happy. I don’t live that close to her, so I only get to see her a couple of times a month so I am really happy that she settled well and is well looked after. The activities look fantastic - keep it up!
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Review from L M (Granddaughter of Resident) published on 20 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Now that I am at uni, I don't get to see nan as often as I used to. But I still come and visit when I am home for the holidays, and I speak to her on the phone during the week. She is happy and comfortable and never has a negative word. She likes the food, the company and the activities. She says the
activity staff are ace!
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Review from R B (Friend of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just come to visit my friend for the first time and it is just wonderful. Everyone was so friendly and nice and helpful. The way they cared about me and my day, made me think about how much they care for all the people that live there day in day out. Good work!
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Review from Lesley P (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent three years at Mountside and was always treated with the utmost respect by all staff who attended to her needs. She spoke so highly of everybody and embraced them as her extended family. With mild dementia and complicated health issues, she needed constant maintenance care, and this allowed
her to live a full life in the home, enjoying an array of activities, visits and trips out. At her request, her end-of-life care was administered both sensitively and efficiently by the Mountside staff, and she passed peacefully in familiar, comfortable surroundings. The caring staff of Mountside did not fail her, and now, under better management and leadership, it can truly thrive.
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Review from J D (Friend of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely place. Everyone is very friendly and the other people living there are a hoot. It is nice to get a sense of community in there. We have no issues visiting and have no issues when we are there. Well done all!
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Review from Janet W (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a permanent resident at Mountside Residential Home from September 2020 to December 2022.
The staff were extremely helpful, caring, professional and friendly right across the board.
Her room was lovely, clean and bright. There was lots of entertainment and activities arranged with the staff
all going the extra mile. I would have no hesitation in recommending Mountside to anyone looking for residential care for a loved one.
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Review from Philip H (Son of Resident) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a permanent resident at Mountside for about six months and is happy there. The staff are helpful, caring and friendly. His room is lovely, and my family and I believe he is safe and in good hands.
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Review from Michael H (Son of Resident) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My widowed father was admitted last November after a hospitalisation. I feel his care and treatment have been very good in this time. I visit twice weekly.
Previously my mother, sadly now deceased, had been a resident for a few weeks convalescence following a hospital stay.
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Review from F L (Friend of Resident) published on 6 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just had to say something. This home has had its ups and downs but I have to say, I am so pleased how things are improving. The communication from the management and the staff to the relatives (who pass it on to us friends) and to my friend who lives there, is just fantastic now. I think all of us
around the home are very happy with the staff, who just do such an unbelievable job. Thank you!
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Review from L U (Respite Resident) published on 9 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff to be excellent. They were extremely helpful and caring. Nothing was too much trouble. However, I had difficulties every day with the senior team who tried to make me take the incorrect medication every day for my week's stay. One person even said he was going to report me. They would
not be able to report me to my GP. I had two patches to be placed each day in different areas of the body. At first, they were placed on my back but then I told them it should have been on one of my legs.
The food was not very good. I ate soup that was tasteless. Nothing fresh. Thick apple crumble, a piece of fish which was less than or no more than three inches, cooked in butter sauce. Orange juice very weak. Tea and coffee tasted awful!
Reply from Steve Drew, Home Manager at Mountside Residential Home
Thank you for your kind words about our care staff who will be delighted that their dedication and commitment to caring for our residents has been appreciated and recognised. They all work very hard…read more
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Review from Margery S (Niece of Resident) published on 21 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't say that I came to visit my uncle that much when he was here but on the odd occasion that I did, I really liked the atmosphere. Everyone was kind and helpful and very nice to us. My uncle always said very positive things and seemed to very happy and relaxed. It is a hard decision to move into
a care home but my uncle looked like he was at home and that is all you can ask for.
Reply from Ravi Sodha, Director at Mountside Residential Home
Hi,
Thank you for leaving us a review. We are really glad that you and your uncle were happy with everything at Mountside!

Kind regards,

Ravi
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Review from Barbara P (Wife of Resident) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband appears to be very content where he is living and being cared for. The room is lovely and the staff are very helpful.
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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Mountside Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.761 for Mountside Residential Home is calculated as follows: ( (216 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 247 Ratings = 4.761
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountside Residential Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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