






At Mountside care isn’t led by routines; it’s led by relationships. They know the small details that make a big difference; a favourite story, a preferred cup of tea, or a shared joke that brings a smile. It’s these everyday moments of connection that turn care into true companionship that feels like a family home.
Here, life is about more than just living comfortably, it’s about truly belonging. At Mountside Care...
Care Provided by Mountside Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Mountside Care Home for full pricing details and T&Cs.
Contact Mountside Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- ACI Care
- Private Owned
Person in charge
- Lisa Wilde (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2014
- Number of floors: 3
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (19)
Visiting
- Mountside is open for visiting at anytime for family and friends. The Manager and staff will spend time showing you the Home or simply drop in for a coffee
Parking
- Mountside has a large car park to the front of the building that can be used by family and visitors.
Mountside Care Home Reviews (62)
Mountside Care Home has a Review Score of 9.9 (9.903) out of 10, based on 18 reviews in the last 2 years.
Over all time Mountside Care Home has 62 reviews.
It was very nice to be at Mountside with friendly staff and quality food. Everyone treated me kindly and it was run efficiently and in a caring way.
I have lived at Mountside for nearly a year and I feel happy. The staff are caring and helpful, the food is good. I enjoy most of the activities.
I have lived at Mountside Residental Home for over a year and I feel really at home here. The staff are wonderful. The food is really good. The activities are great. I feel supported and cared for.
Over the past 18 months I have regularly visited a close friend resident here, we are both members of the LGBT+ community.
I can honestly say the welcome to both of us has been genuinely warmth and you feel that inclusiveness is part of Mountside's beating heart.
A truly welcoming home.
My father has dementia and now needs more support than he can receive at home. Mountside was recommended to us by someone whose mother is currently there, and they were able to accommodate my dad at quite short notice. The staff are very dedicated and are doing a fantastic job looking after him - it's a relief at a difficult time to know he's so well cared for. It's a big change for my father but he's taken to it well and is enjoying the activities. Communication has been excellent throughout. Thoroughly recommended.
My mother is in there for respite. Only been in there for just over a week, had 3 falls already. Her personal hygiene is not being taken care of properly. Hardly any interaction with other people and staff. Basically sat in a chair day and night. From how my mum was before she went here to how she is now is a completely different person and it’s only been a week. I would not recommend putting your loved ones in Mountside.
Thank you for your feedback. We appreciate you taking the time to share your concerns regarding your mother’s care provision at Mountside. We want to assure you we take feedback seriously and are committed to addressing the issues raised. Firstly, we’d like to express our regret for the challenges...
My Aunt was brought into Mountside Care Home as a matter of urgency because she hasn’t been taking care of herself. She and I were greeted with such kindness. She was treated well and instantly loved all the staff members who were looking after her. She remains there and is very happy as are the whole family. She loves the food that is brought to her and the entertainment that is put on. She recently had Christmas at Mountside and clearly loved it. Thank you all.
My father-in-law was at Mountside, and as a family, we were really happy with everything. The activities were great, and he had a lot of fun. Also, we could see so much on their social media site, and it gave us things to talk about with him on the phone. I would definitely recommend.
My Aunty was here on respite. Really nice place, friendly staff, good food (so she tells me). I visited once and everyone seemed happy and relaxed. Would not hesitate to recommend it. Everyone does a great job.
I came to visit the other day and felt compelled to leave a review. I just read an article in the newspaper about people being forced out of hospitals and into care homes. Well from my experience at Mountside, I just want to ask why that’s a bad things? My great-aunt has been in hospital many times over the last few years and it’s always terrible and she always cries about wanting to go home. But since she’s been at Mountside, she’s so happy and free and is getting so much help and support. These guys are doing a fantastic job and we really should be highlighting what a fantastic place it is!
Staff members have also been good at keeping me up to date on matters and they are always so friendly when I go to visit mum.
I cannot thank Mountside enough for their care of mum, it has been a huge weight off my mind to know how well she is being looked after.
Mum has resided at Mountside Residential Home for five years now. The management and staff has totally changed over the past three years. Covid was worrying however we were able to talk to Mum via video calls. The staff kept us informed how Mum was doing and we could get things she needed for her daily routine, although we could not visit. We visit Mum on a regular basis now and we’ve always found the home clean and the food menu is varied. You can pop in at any time to visit. They have games, films, bingo, singsongs and craft afternoons which Mum can join in if she wants. Having to go into a care home is not ideal but Mum couldn’t cope on her own and needed constant help. We know she is cared for by the staff and has banter with them on her good days. Her room is lovely and she’s able to have her family photos around her. I am very happy to recommend Mountside Residential Home. If Mum's happy so our we.
My father has been at Mountside for three years. He has always been well cared for and is happy with his life at the home. He enjoys the food particularly. He has a very nice room and is very comfortable. All the staff are very caring and considerate. I have peace of mind to know that he is in a safe, caring environment. I have recommended the home to lots of people.
My mother is very happy there because she feels safe. It is very friendly staff go the extra mile and provide a wide range of activities. The room is lovely with a lovely view of beautiful grounds. I'm glad we chose this home. Mum also loves the little dog who is very friendly.
My mum is at Mountside and is really happy. I don’t live that close to her, so I only get to see her a couple of times a month so I am really happy that she settled well and is well looked after. The activities look fantastic - keep it up!
Now that I am at uni, I don't get to see nan as often as I used to. But I still come and visit when I am home for the holidays, and I speak to her on the phone during the week. She is happy and comfortable and never has a negative word. She likes the food, the company and the activities. She says the activity staff are ace!
I have just come to visit my friend for the first time and it is just wonderful. Everyone was so friendly and nice and helpful. The way they cared about me and my day, made me think about how much they care for all the people that live there day in day out. Good work!
Mum spent three years at Mountside and was always treated with the utmost respect by all staff who attended to her needs. She spoke so highly of everybody and embraced them as her extended family. With mild dementia and complicated health issues, she needed constant maintenance care, and this allowed her to live a full life in the home, enjoying an array of activities, visits and trips out. At her request, her end-of-life care was administered both sensitively and efficiently by the Mountside staff, and she passed peacefully in familiar, comfortable surroundings. The caring staff of Mountside did not fail her, and now, under better management and leadership, it can truly thrive.
What a lovely place. Everyone is very friendly and the other people living there are a hoot. It is nice to get a sense of community in there. We have no issues visiting and have no issues when we are there. Well done all!
The staff were extremely helpful, caring, professional and friendly right across the board.
Her room was lovely, clean and bright. There was lots of entertainment and activities arranged with the staff all going the extra mile. I would have no hesitation in recommending Mountside to anyone looking for residential care for a loved one.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
- 03 Aug 2026
Residents and team members at Mountside Care Home got into the swashbuckling spirit ahead of one of Hastings’ best-loved annual celebrations by holding their very own pirate-themed day. Hastings Pirate...
- 01 Jul 2026
Few sporting events have the power to unite a nation quite like a major international football tournament. Whether you're a lifelong supporter who has followed England for decades or simply...
- 01 Jul 2026
Few sporting events have the power to unite a nation quite like a major international football tournament. Whether you're a lifelong supporter who has followed England for decades or simply...
There are no upcoming events for Mountside Care Home.
Awards / Recognitions (1)
- 21 Feb 2023Recipient: Mountside Care Home
Accreditations
There are no accreditations posted yet for Mountside Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mountside Care Home to verify any information. View our terms and conditions. Mountside Care Home has an Enhanced Service -more info.