Mountside Care Home

My father has been a permanent resident at Mountside for about six months and is happy there. The staff are helpful, caring and friendly. His room is lovely, and my family and I believe he is safe and in good hands.

Previously my mother, sadly now deceased, had been a resident for a few weeks convalescence following a hospital stay.

I just had to say something. This home has had its ups and downs but I have to say, I am so pleased how things are improving. The communication from the management and the staff to the relatives (who pass it on to us friends) and to my friend who lives there, is just fantastic now. I think all of us around the home are very happy with the staff, who just do such an unbelievable job. Thank you!

The food was not very good. I ate soup that was tasteless. Nothing fresh. Thick apple crumble, a piece of fish which was less than or no more than three inches, cooked in butter sauce. Orange juice very weak. Tea and coffee tasted awful!

I can't say that I came to visit my uncle that much when he was here but on the odd occasion that I did, I really liked the atmosphere. Everyone was kind and helpful and very nice to us. My uncle always said very positive things and seemed to very happy and relaxed. It is a hard decision to move into a care home but my uncle looked like he was at home and that is all you can ask for.

My husband appears to be very content where he is living and being cared for. The room is lovely and the staff are very helpful.

The home is always very clean and the staff are friendly and kind to residents.

My mother and I met the manager and another lady at the hospital after my mothers fall and now being 98-years-old, decided she would now go into care. They said it was 'home from home' and that it definitely is. It's wonderful and caring, all staff seem to take their jobs to a different level, and we are just so happy to know Mum is safe and being extremely well looked after. Thank you to everyone.

Mountside has done a brilliant job during the lockdown. They have kept Mum safe and secure. They have really improved their communication with family members through the use of Facebook and making Facetime calls available.

My brother lived at Mountside for a year, and I have to say, it was great to see him so happy and relaxed. It was very sad for us that he had to move to a home, but once he had settled, it had brought back his old glow and charm. He always said he was well cared for, and the building was beautiful. We are so happy that he managed to get another year of being himself again after struggling so much at home. He always loved the weekly bingo!

A friend of mine lived at Mountside for 3-years up until early this year. I came to visit her when I could, and I was always very happy with how the staff treated you and how they were to the other people that lived there. Everyone looked so happy, and my friend did say to me that she was happy living there. It is a shame now that she isn't there, so I won't be visiting anymore, as I will miss having little chats with the other people that live there.

My friend has been in Mountside for 2 years now and I can't fault how she has been looked after. There are a lot of activities if she wants to join in (mostly she doesn't but they are there if she does) with other residents. Her being in Mountside puts my mind at rest that she is safe and warm. I speak to my friend every evening and I haven't heard her complain about anything. So on that note thank you.

The manager, deputy manage rand staff are very friendly and committed to looking after the residents. My mother is happy at Mountside. During the coronavirus lockdown, Mountside has bought a mobile device and I have been able to make Facetime video calls to my mother. Brilliant.

I have found all members of staff to be helpful, pleasant, caring, and always ready to listen. The member of my family in Mountside is looked after very well and he is very happy to be in this environment.

On the whole, I consider Mountside a good place to reside. I am 83 and I would have no qualms if I were to live there!

We receive regular updates on her well being and always have the chance to raise any queries or concerns that we may have for her.

My aunt has lived at Mountside for about five years now, including the time of Coronavirus. They have been helpful at all times, from management through all staff. Entertainment is enjoyable and relevant, arranged by an entertainment person who goes beyond the task, is thoughtful, kind and professional. Throughout Coronavirus, I have been able to speak with my aunt and assured by management at all times, excellent.

My family and I are all so glad that mum is a resident in such a lovely, caring home where we know she is safe and very well looked after.

Staff are all approachable and work very hard to care for the residents.

A very dear friend was admitted last month he had to move from another care home, but due to the increase in fees/new management, he could not afford to stay although he was very happy there. Moving to Mountside Residential Home was, therefore, distressing for him. However, within a week that all changed he loved it! The care is beyond expectation, the food/meals are freshly cooked and delicious. The activities are planned throughout each month. My friend could not be happier and we as family and friends are absolutely delighted. Thank You.