Mountside Residential Home

9/11 Laton Road, Hastings TN34 2ET
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9.8 56 Reviews
  • Mountside Residential Home, Hastings
At Mountside care isn’t led by routines; it’s led by relationships. They know the small details that make a big difference; a favourite story, a preferred cup of tea, or a shared joke that brings a smile. It’s these everyday moments of connection that turn care into true companionship that feels like a family home.

Here, life is about more than just living comfortably, it’s about truly belonging. At Mountside Care Home every resident is recognised as an individual with their own history, passions, and hopes.

The home takes the time to get to know you, ensuring your days are filled with the things you love most while encouraging you to explore new experiences at your own pace.

Whether you’re looking for the very best in residential care, dementia support, or a short-term respite stay, you’ll find a warm welcome and a highly skilled, compassionate team ready to support you.

Mountside is a place where you can feel safe, valued, and part of something special. The philosophy at Mountside Care Home goes beyond a standardised approach; they believe in understanding each resident's unique needs and preferences to provide customised care.

Choose Mountside for a care experience that values individuality and fosters a nurturing environment for every resident.
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Care Provided by Mountside Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1500
  • Self-Funded Residential Dementia Care: £1000 – £1500
  • RESPITE Self-Funded Residential Care: £1200 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1200

These prices are only a guideline, please contact Mountside Residential Home to find out the exact price for your requirements.

Contact Mountside Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Mountside Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Lisa Wilde (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (19)

Visiting

  • Mountside is open for visiting at anytime for family and friends. The Manager and staff will spend time showing you the Home or simply drop in for a coffee

Parking

  • Mountside has a large car park to the front of the building that can be used by family and visitors.

Mountside Residential Home Reviews (56)

9.8

Mountside Residential Home has a Review Score of 9.8 (9.761) out of 10, based on 21 reviews in the last 2 years.
Over all time Mountside Residential Home has 56 reviews.

Overall Experience
  • 47
  • 7
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Date Published
  • 56
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Reviewer Connection to Mountside Residential Home
  • 12
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  • 9
  • 5
  • 3
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  • 2
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Review from Christine B (Daughter of Resident) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always very clean and the staff are friendly and kind to residents.
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Review from V R (Daughter of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and I met the manager and another lady at the hospital after my mothers fall and now being 98-years-old, decided she would now go into care. They said it was 'home from home' and that it definitely is. It's wonderful and caring, all staff seem to take their jobs to a different level, and we
are just so happy to know Mum is safe and being extremely well looked after. Thank you to everyone.
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Review from P S (Son of Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mountside has done a brilliant job during the lockdown. They have kept Mum safe and secure. They have really improved their communication with family members through the use of Facebook and making Facetime calls available.
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Review from John S (Brother of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother lived at Mountside for a year, and I have to say, it was great to see him so happy and relaxed. It was very sad for us that he had to move to a home, but once he had settled, it had brought back his old glow and charm. He always said he was well cared for, and the building was beautiful.
We are so happy that he managed to get another year of being himself again after struggling so much at home. He always loved the weekly bingo!
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Review from Mary L (Friend of Resident) published on 7 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friend of mine lived at Mountside for 3-years up until early this year. I came to visit her when I could, and I was always very happy with how the staff treated you and how they were to the other people that lived there. Everyone looked so happy, and my friend did say to me that she was happy living
there. It is a shame now that she isn't there, so I won't be visiting anymore, as I will miss having little chats with the other people that live there.
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Review from J K (Friend of Resident) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been in Mountside for 2 years now and I can't fault how she has been looked after. There are a lot of activities if she wants to join in (mostly she doesn't but they are there if she does) with other residents. Her being in Mountside puts my mind at rest that she is safe and warm. I speak
to my friend every evening and I haven't heard her complain about anything. So on that note thank you.
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Review from Ronald P (Son of Resident) published on 26 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager, deputy manage rand staff are very friendly and committed to looking after the residents. My mother is happy at Mountside. During the coronavirus lockdown, Mountside has bought a mobile device and I have been able to make Facetime video calls to my mother. Brilliant.
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Review from W E (Stepdaughter of Resident) published on 26 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all members of staff to be helpful, pleasant, caring, and always ready to listen. The member of my family in Mountside is looked after very well and he is very happy to be in this environment.
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Review from Colin R (Friend of Resident) published on 24 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt was a resident for two years so I had no problems in recommending Mountside when my friend was suddenly in need of care. I have been impressed with the standard of care given to all the residents.
The staff are friendly and efficient and my friend has had very few causes for any concern. The
food appears to be good with few exceptions which is due to individual tastes.
On the whole, I consider Mountside a good place to reside. I am 83 and I would have no qualms if I were to live there!
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Review from M C (Son of Resident) published on 24 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 11 years. During this time she has received excellent care, support and been treated very well by all staff and management.
We receive regular updates on her well being and always have the chance to raise any queries or concerns that we may have for her.
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Review from June P (Niece of Resident) published on 24 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has lived at Mountside for about five years now, including the time of Coronavirus. They have been helpful at all times, from management through all staff. Entertainment is enjoyable and relevant, arranged by an entertainment person who goes beyond the task, is thoughtful, kind and professional.
Throughout Coronavirus, I have been able to speak with my aunt and assured by management at all times, excellent.
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Review from Rosalind C (Daughter of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Mountside for the past 11 years and I cannot speak highly enough about the care she is receiving. The staff are very professional but also very caring. During this Covid pandemic, they have gone above and beyond to ensure that all the residents have been extremely well
looked after, at a time which has been very distressing to them as they have not been able to receive visitors in person. The management and staff, through their prompt action in locking down very early, have ensured that all of our vulnerable relatives have stayed safe and for this, we will be eternally grateful. They have kept the residents’ spirits up with additional entertainment and treats and they have kept us informed every step of the way by email, Facebook videos and pictures and have enabled us to contact mum on FaceTime.
My family and I are all so glad that mum is a resident in such a lovely, caring home where we know she is safe and very well looked after.
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Review from Ruth M (Daughter of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mountside is a very friendly and caring home. They have coped extremely well with the Covid situation keeping relatives up to date with the situation at all times.
Activities for residents are frequent and have carried on during the pandemic with some entertainment being held in the outside areas
where possible.
Staff are all approachable and work very hard to care for the residents.
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Review from Jay N (Friend of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very dear friend was admitted last month he had to move from another care home, but due to the increase in fees/new management, he could not afford to stay although he was very happy there. Moving to Mountside Residential Home was, therefore, distressing for him. However, within a week that all changed
he loved it! The care is beyond expectation, the food/meals are freshly cooked and delicious. The activities are planned throughout each month. My friend could not be happier and we as family and friends are absolutely delighted. Thank You.
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Review from Rosina B (Daughter of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been residing at Mountside Care Home (18mth) my husband, myself, our family and most of all my mother have had peace of mind because of the care and attention given by all members of staff. They are all very professional, thoughtful, dedicated and importantly friendly. Every resident
receives the same level of attention equally which I think is important, all residents are made to feel special which they are. There are many activities and outings which are stimulating.
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Review from Pamela H (Sister of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On the whole, the staff are very good and very hard working. The fact that there are not enough of them is a widespread problem. My sister gets quite upset when the buzzer is not answered especially when she has an appointment and needs to be helped down in the lift, but also because the bell is situated
outside her room and despite being deaf, she can hear it ringing insistently from morning until night.


Meals don't always come on time, towels not changed and bed not made until evening. Some problems with privacy.

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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Mountside Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.761 for Mountside Residential Home is calculated as follows: ( (216 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 247 Ratings = 4.761
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountside Residential Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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